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Crystal Garden Resort & Restaurant

3.5 star property

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Photo gallery for Crystal Garden Resort & Restaurant

A hotel with a swimming pool, outdoor seating, and palm trees.
A compact living space with a kitchenette, a sofa, a coffee table, and two bar stools.
A hotel room with three single beds, each with a white bedspread and blue pillows. There are bedside lamps, a wall-mounted TV, and a framed picture on the wall.
A compact kitchen with a countertop, sink, and two stools.
A hotel room with a bed, a TV, a desk, a chair, and a balcony with curtains.

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Laundry

Explore the area

View in a map
18-24 James Street, Cairns, QLD, 4870
  • Place, Cairns Esplanade
    ‪8 min walk‬
  • Place, Cairns Esplanade Charles Street Parkland
    ‪13 min walk‬
  • Place, Cairns Central Shopping Centre
    ‪3 min drive‬
  • Airport, Cairns, QLD (CNS-Cairns Intl.)
    ‪6 min drive‬

Room options

View all photos for Basic Double Room

A neatly made bed with white linens, two pillows, a bedside lamp, and a folded towel on the bed.

Basic Double Room

8.0 out of 10
Very good
(8 reviews)
  • 205 sq ft
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

View all photos for Deluxe Triple Room

A hotel room with two beds, a large window with curtains, and two bedside lamps.

Deluxe Triple Room

  • 205 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed
  • Free WiFi

View all photos for Family Room

A hotel room with two beds, a nightstand with a lamp, and a painting on the wall.

Family Room

  • 205 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

About the neighborhood

Cairns

Located in Cairns North within a short walk of Cairns Esplanade, Crystal Garden Resort & Restaurant is within a mile (2 km) of Cairns Esplanade Charles Street Parkland. This 20-room, 3.5-star hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking. It's connected to a shopping center in central Cairns and also close to Cairns Central Shopping Centre and Cairns Marlin Marina.

What's nearby

  • Cairns Esplanade - 8 min walk - 0.5 miles
  • Cairns Esplanade Charles Street Parkland - 13 min walk - 0.7 miles
  • Tanks Arts Centre - 2 min drive - 0.9 miles
  • Cairns Performing Arts Centre - 3 min drive - 1.3 miles
  • Cairns Central Shopping Centre - 3 min drive - 1.3 miles

Getting around

  • Cairns Station - 4 min drive
  • Cairns Intl. Airport (CNS) - 5 min drive

Restaurants

  • ‪Muddy's Cafe - ‬3 min drive
  • ‪Smith Street Cafe - ‬6 min walk
  • ‪Dunwoodys - ‬5 min walk
  • ‪Coral Hedge Brasserie - ‬2 min drive
  • ‪Yum Sing - ‬2 min drive

About this property

Crystal Garden Resort & Restaurant

Guests of Crystal Garden Resort & Restaurant enjoy features like an outdoor pool, free WiFi in public areas, and express check-in. There's free parking and an area shuttle. Helpful staff can provide concierge services and luggage storage. Additional amenities include express check-out, a terrace, and laundry facilities.
Guests can expect to find free WiFi and flat-screen TVs. Bathrooms offer hair dryers and free toiletries. Other amenities include sitting areas, refrigerators, and electric kettles. Housekeeping is available on request.
Recreational amenities at the hotel include an outdoor pool.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge) up to 5 km
  • Casino shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Free uncovered self parking on site

Food and drink

  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Electric kettle
  • Refrigerator
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Heating
  • Iron/ironing board
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
The front desk is open Monday - Friday (10:00 AM - 4:00 PM) and Saturday - Sunday (10:00 AM - 2:00 PM)
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, lockbox

Pets

  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Credit card charges are subject to a surcharge of 2 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 2 PM
  • Check-out: 10 AM
  • Minimum check-in age: 18
Checking in and out are easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No rollaway or extra beds are available.

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Crystal Garden Resort Cairns North
Crystal Garden Resort
Crystal Garden Cairns North
Crystal & Restaurant Cairns
Crystal Garden Resort Restaurant
Crystal Garden Resort & Restaurant Hotel
Crystal Garden Resort & Restaurant Cairns
Crystal Garden Resort & Restaurant Hotel Cairns

Frequently asked questions

Is free cancellation available at Crystal Garden Resort & Restaurant?

Crystal Garden Resort & Restaurant offers free cancellation on select room rates. For specific requirements, review the cancellation policy on Orbitz.

What can I see near Crystal Garden Resort & Restaurant?

This hotel is situated in Cairns North within a short 13-minute walk of Cairns Esplanade and also 15 minutes on foot from Cairns Esplanade Charles Street Parkland. You'll also find Cairns Central Shopping Centre and Reef Fleet Terminal within a short drive.

Is there parking available at Crystal Garden Resort & Restaurant?

Yes, uncovered self parking is offered for free at the hotel.

Does Crystal Garden Resort & Restaurant have a casino at the property?

No, Crystal Garden Resort & Restaurant doesn't have a casino.

Is there an indoor pool at Crystal Garden Resort & Restaurant?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Crystal Garden Resort & Restaurant a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like an outdoor pool and a restaurant plus some guestrooms include free WiFi.

Does Crystal Garden Resort & Restaurant have a hot tub?

No, this hotel doesn't have a spa tub.

Does Crystal Garden Resort & Restaurant feature a restaurant that includes a breakfast menu?

No, Crystal Garden Resort & Restaurant doesn't have a restaurant that serves breakfast.

Does Crystal Garden Resort & Restaurant allow pets to stay for free?

No, pets aren't allowed at Crystal Garden Resort & Restaurant though service animals are welcome.

Does Crystal Garden Resort & Restaurant have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Crystal Garden Resort & Restaurant?

The closest major airport to Crystal Garden Resort & Restaurant is Cairns Intl. Airport (CNS), which is 3 mi away (5 minutes by car).

Are there rooms with balconies at Crystal Garden Resort & Restaurant?

Yes, every guestroom at Crystal Garden Resort & Restaurant comes with a porch/lanai.

Crystal Garden Resort & Restaurant Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 37 out of 230 reviews
Rating 8 - Good. 92 out of 230 reviews
Rating 6 - Okay. 50 out of 230 reviews
Rating 4 - Poor. 30 out of 230 reviews
Rating 2 - Terrible. 21 out of 230 reviews

7.2/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Garry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay
Stayed 1 night in Apr 2023
Verified

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service
Enjoyed our stay very friendly operator
Stayed 1 night in Sep 2022
Verified

6/10 Okay

Andrew

Liked: Staff & service
Disliked: Property conditions & facilities
Convenient for the airport.
Stayed 1 night in Jul 2022
Verified

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities
Close to the airport
Stayed 1 night in May 2023
Verified

8/10 Good

angelo

Liked: Staff & service, amenities, property conditions & facilities
Nice clean place with an awesome pool. Locked car park at night felt nice and safe
Stayed 1 night in Dec 2023
Verified

8/10 Good

onella

Liked: Cleanliness, staff & service
Close walk to Esplanade and other convenient shops , bus stop also
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

Laura

Decent cheap accommodation- about a 15min walk to the Tanks at the botanical gardens in cairns
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

Grant

Liked: Cleanliness, amenities, property conditions & facilities
The pool area is amazing we had breakfast included and that was great. Staff shortages/ restaurant booked out, didn't allow us to eat dinner there.
Stayed 1 night in Aug 2022
Verified

8/10 Good

Jan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff so helpful! Location was great to walk or public transport to all of Cairns…. Unfortunately, swimming pool was being cleaned so we couldn’t use it
Stayed 1 night in Nov 2022
Verified

6/10 Okay

jackson

Liked: Cleanliness, staff & service, property conditions & facilities
Room was a little dated was the first impression. But the bed was comfortable and room was tidy. Plenty of parking space. Staff were friendly and helpful.
Stayed 1 night in Apr 2023
Verified

8/10 Good

Alan William

Liked: Amenities
Room was neat and clean, for an aged property. Was value for money. Not a lot of food outlets available in close proximity. Beds felt clean and comfortable, which is the main reason for stay.
Stayed 1 night in Aug 2023
Verified

6/10 Okay

martin

Disliked: Cleanliness
Central enough and quiet Not very clean. Pretty old and a bit run down
Stayed 3 nights in Aug 2023
Verified

8/10 Good

Blake

Liked: Amenities
OK but at the end of the day you get what you pay for, a bit dated but tidy, pool is good
Stayed 1 night in May 2023
Verified

6/10 Okay

Jackson

Disliked: Cleanliness, property conditions & facilities
Easy late check in. Cold shower in the morning was a bit sad.
Stayed 1 night in Oct 2023
Verified

4/10 Poor

Shane

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The property is run down and certainly not $200.00 rooms
Stayed 1 night in Sep 2022
Verified

2/10 Terrible

carly

Disliked: Cleanliness, amenities, property conditions & facilities
Very noisy kids constantly running around the complex at all hours, restaurant is closed, no breakfast even though it was advertised, would not recommend staying if you want a peaceful stay
Verified

6/10 Okay

Verified traveler

Liked: Staff & service
Very convenient for one night before flight out of Cairns. Noisy (train at the back) and dirty (used soap and shampoo tube left in shower). The place is very dated but as I said, cheap and nasty for quick stay before a flight out.
Stayed 1 night in Jul 2023
Verified

6/10 Okay

scott

Liked: Staff & service
Could of been a lot better
Stayed 1 night in Jun 2023
Verified

2/10 Terrible

Loluama

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room my brother stayed in had a hole in the wall. Will not be staying here or booking anyone here again.
Stayed 1 night in Jul 2022
Verified

6/10 Okay

Karina

Disliked: Cleanliness
Bed was very comfortable, shower was great. Cheap nights accommodation. Property was run down & dirty. Booked airport transfers 2 weeks before our stay, refused to take us to the airport when we were leaving so had to catch a cab.
Stayed 1 night in Jul 2022
Verified

10/10 Excellent

Daryle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet location only issue was no curtains to block out light.
Stayed 1 night in Mar 2023
Verified

2/10 Terrible

Nathan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No staff, I left
Verified

6/10 Okay

Gillian

Liked: Cleanliness, staff & service

Convenience at a reasonable price.

It was only one night, and it was perfectly adequate. Beds on Castors on a tiled floor are very dangerous. They need rubber grips underneath. Somebody could have a nasty fall, very basic, but very comfortable. They reasonably priced.
Stayed 1 night in Sep 2023
Verified

4/10 Poor

Maria

Liked: Staff & service
Too many kids running around the place yelling and screaming no adult around to supervise. I don't think I would stay there again
Stayed 2 nights in Dec 2022
Verified

6/10 Okay

Cherie

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The property is a good basic place to stay, close to the airport, but is pretty unkept on the outside and around the pool area. Pool was very clean, but dead weeds, sticks and leaves etc. were lying around. It was pretty clean, but very dated and old. Beds were comfortable though, and overall, you get a good nights sleep for what you pay for. Reasonable rates.
Stayed 1 night in Aug 2022