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Recent guest reviews

Beautiful rooms and superior staff. Location could not have been better. We loved the view from the balcony. I would definitely come back!

Great Service, beautiful rooms, and a nice bar with live music

Great room, but the room service was of poor quality.

Comfortable, good location. Wildlife done on premises.

Nice hotel. The only Thing I could say bad is that our room carpet had a few big carpet stains. Other then that all was great. I would definitely stay there again. The help was excellent.

Room was very nice. The location excellent. The restaurant above the casino floor was adequate at best. The in room coffee maker was excellent. Overall this hotel is a much better choice that the other Pullman hotel across the street.

Matthew the concierge is tops If I owned an hotel , he would be my first hire !

We were at the Pullman for 3 nights. The hotel was super nice and in a great location. The room was spacious, bright and clean. Our stay also came with an included breakfast in the restaurant and it was great! One thing we noticed about Australia is that the cost of food is way higher than it is in America so it was nice having a meal included. The breakfast buffet had a good selection and there was an option to order off the menu as well. All the staff at the hotel were very helpful and friendly. The hotel is in walking distance to plenty of shopping and dining places. If/when we make it back to Cairns we would definitely stay here again.

Very convenient to the pier and boardwalk. Great spacious clean quiet room. We highly recommend it.

Hotel had a convenient location. Staff was friendly & accomodating. I saw bugs several times in the room which skeeved me!!!

The room was the one with a king size bed. It was a good looking room very comfortable. It looked like the picture. The room had a sliding wall that can close the bathroom side from the bedroom side. Or if you wanted you could open the bath side so you can see out into the room and out the window from the tub. Tub was tub with jets it would be tight for two. Shower was the best. Tall shower head about 6'8'' off the ground. It had a separate hand held nozzle. Room for two in shower. Bed was firm. Refrigerator was small and filled with stuff they had for sale. I was able to add 2 bottles of my own water. Sun deck on this floor was bigger than other floors and looked over the pool (519). The ones next to me would be center of pool . You couldn't see the ocean water from the deck not sure what higher decks can see. It was a great place to view the 6:50 pm bat fly by that lasted 40 minutes. The lobby is being worked on but my room and price made up for that. This hotel is walking distance to shopping and water front. Five star Hotel just a little deducted for lobby remodel. Looks like they will be done soon.

Hotel was very good. Breakfast should have been included in the rate.

35-41 Wharf Street Cairns QLD

Hotel highlights

  • Walking distance to Reef Fleet Terminal and Cairns Esplanade
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Casino

Located in Cairns Central Business District, Pullman Reef Hotel Casino is within a 5-minute walk of Reef Fleet Terminal and within 15 minutes of other popular attractions like Cairns Esplanade. This 127-room, 5-star hotel welcomes guests with conveniences like a casino, an outdoor pool, and free in-room WiFi.


Dining

There are multiple options for onsite dining with 5 restaurants, including Tamarind, which specializes in fusion cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:30 AM to 10 AM and on weekends from 6:30 AM to 10:30 AM.


Rooms

The 127 rooms have an array of amenities, including balconies, iPod docks, and minibars. 42-inch LCD TVs come with digital channels and pay movies, and guests can stay connected with free WiFi. Beds are dressed in pillow menus and bathrooms offer jetted tubs, hair dryers, and designer toiletries. Other standard amenities include espresso makers, ceiling fans, and safes.


Property features

At Pullman Reef Hotel Casino, guests enjoy a casino, an outdoor pool, and a fitness center. Parking is available for AUD 12.00 per night (AUD 20.00 per night for valet parking), and there's also an airport shuttle for a fee. Multilingual staff at the 24-hour front desk can assist with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this luxury hotel include a rooftop terrace, free WiFi in public areas, and a conference center.

Room options

Junior Suite, 1 King Bed, Jetted Tub

1 King Bed | Sleeps 3

Superior Twin Room, Jetted Tub, City View

2 Large Twin Beds | Sleeps 3

Deluxe Room, 1 King Bed, Jetted Tub, Pool View

1 King Bed | Sleeps 3

Superior Room, 1 King Bed, Jetted Tub, City View

1 King Bed | Sleeps 3

Guest reviews for Pullman Reef Hotel Casino

Everyone (9) Couples (2) Family (1)
5
Everyone

Beautiful rooms and superior staff. Location could not have been better. We loved the view from the balcony. I would definitely come back!

By on Jan 10, 2020

Review comment responded on Jan 21, 2020

Dear Valued Guest, We very much appreciate your comments regarding your recent stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback and I am thrilled to hear that you have enjoyed your stay and that you were able to take advantage of our convenient location in the Cairns CBD. Thank you again for sharing your experience, and we look forward to welcoming you back again soon. Sincerely, Wayne Wayne Reynolds Hotel General Manager

5
Family with small children

Great Service, beautiful rooms, and a nice bar with live music

By on Oct 14, 2019

Review comment responded on Nov 12, 2019

Dear Anonymous, Thank you for your time in reviewing you recent stay here with us. We are delighted that our level of service was a positive highlight during your stay. We look forward to welcoming you back again in the future. Kind Regards Wayne Reynolds General Manager

4
Family

Great room, but the room service was of poor quality.

By on Oct 4, 2019

Review comment responded on Nov 12, 2019

Dear Anonymous, Thankyou for your feedback and time in doing so. I am sorry that your room service experience was not to your liking, please allow me to apologise for this. We do hope you will give us the opportunity to welcome you again in the future. Kind Regards Wayne Reynolds General Manager

4
Everyone

By on Sep 20, 2019

Review comment responded on Nov 12, 2019

Dear Anonymous, Thank you for your 4 star review of your experience here with us. We look forward to having the opportunity to welcome you back again soon. Kind Regards Wayne Reynolds General Manager

5
Everyone

Comfortable, good location. Wildlife done on premises.

By on Feb 23, 2019

5
Everyone

Nice hotel. The only Thing I could say bad is that our room carpet had a few big carpet stains. Other then that all was great. I would definitely stay there again. The help was excellent.

By on Nov 24, 2018

Review comment responded on Nov 26, 2018

Dear Anonymous, Thank you so much for taking the time to review your recent stay here with us. Please allow me to apologise about the carpet and thank you for your feedback. We are delighted you had an enjoyable stay. We look foward to welcoming you back soon. Kind Regards Wayne Reynolds General Manager Hotel

4
Everyone

Room was very nice. The location excellent. The restaurant above the casino floor was adequate at best. The in room coffee maker was excellent. Overall this hotel is a much better choice that the other Pullman hotel across the street.

By , from St. Louis, Missouri on Nov 5, 2018

Review comment responded on Nov 22, 2018

Dear Bud, Thank you so much for choosing to stay with us. I am delighted you enjoyed your stay and will pass on your feedback to the restaurant owner that your experience was less than good. Thank you so much for your review, I do hope we can welcome you again in the future. Sincerely, Wayne Reynolds General Manager Hotel

5

nice

Everyone

Matthew the concierge is tops If I owned an hotel , he would be my first hire !

By on Jun 21, 2018

Review comment responded on Jun 26, 2018

Thank you for taking the time to give feedback! I will be sure to pass onto Matthew. He is a star! Best regards

5

very nice hotel!

Everyone

We were at the Pullman for 3 nights. The hotel was super nice and in a great location. The room was spacious, bright and clean. Our stay also came with an included breakfast in the restaurant and it was great! One thing we noticed about Australia is that the cost of food is way higher than it is in America so it was nice having a meal included. The breakfast buffet had a good selection and there was an option to order off the menu as well. All the staff at the hotel were very helpful and friendly. The hotel is in walking distance to plenty of shopping and dining places. If/when we make it back to Cairns we would definitely stay here again.

By , from Chatsworth, CA on Jan 2, 2018

Review comment responded on Jan 28, 2018

Dear Pamela, Thank you for taking the time to review your stay with us. I m delighted you enjoyed your time and the local flora and fauna! Sincerely, Wayne Reynolds General Manager Hotel

5

great hotel

Everyone

Very convenient to the pier and boardwalk. Great spacious clean quiet room. We highly recommend it.

By , from Nevada on Mar 13, 2017

Review comment responded on Mar 28, 2017

Dear Steve and Carol, We are very pleased to hear that you enjoyed the central location and spacious rooms at the hotel. We look forward to welcoming you back again soon. Sincerely, Wayne Reynolds - Hotel General Manager

Pullman Reef Hotel Casino

35-41 Wharf Street, Cairns, QLD 4870
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