2/10 Terrible
Kimberly
Business traveler
Jun 25, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I travel a lot. I used to travel weekly for work so I’ve stayed in all ranges of hotels all over the country and never in my 46 years have I felt so compelled to write a review as I do about this stay at the Chateau at the Lake. I’m a business owner myself so I’m all about letting someone have the opportunity to make something right…this place DOES NOT CARE. There is ZERO customer service or attempt at frankly doing their jobs in any capacity. I don’t even know if I can remember all of the issues but here is a list that comes top of mind…
*It’s a lake resort. My view is of dumpsters and AC units. I had to pay $50 to check in early so I was here WAY before others checked in so when I asked if we could move rooms when we are staying 8 days and I have two rooms…no. All rooms are assigned. You cannot move. No attempt at even looking at an option
*There are FLIES everywhere. Inside, all around the pool, outdoor areas. I don’t mean like “hey we are outside and there are bugs” but thousands of flies that they need to have some sort of bug zappers or something. But they are everywhere inside too. The inside restaurant that served pizza quick lunches…there were flies all over the pizzas. There were also wasps all around the pool.
*This is a convention center but doesn’t have enough parking when the hotel is full and there is a convention. They also don’t staff up for conventions so the “sweets shop” had a line at all times that would take a minimum of an hour to get through. The peopl
Kimberly
Stayed 8 nights in Jun 2025
