Spa Resorts in Blackstone, Providence

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Fairfield by Marriott Inn & Suites Providence Airport Warwick

1/5 Terrible

"My Husband and I stayed here for 2 days while we were in Rhode Island for a surgery. The night of his surgery there was a water leak in our bathroom ceiling. I had to pack up all of our stuff and my husband when he should not have been moving around to switch rooms. We were promised a refund for this night but then after coming back to NY we were denied the refund twice. Extremely poor customer service and to top it off there was night construction outside of our room starting at 10pm that they did not notify us about. The staff working at the counter the night of the incident was helpful but the management is absolutely awful. I do not recommend this hotel."

A verified traveler stayed at Fairfield by Marriott Inn & Suites Providence Airport Warwick

Posted 1 hour ago

3/5 Okay

"You could be so much better, but I don’t think you will spend the money with the effort to become that. It’s an old property and it’s very European and I travel all over the world dozens of times a year so I do appreciate some elements of this property, the facilities in my room, but it leaves a lot… A lot… A lot to be desired. You need more lighting in the room that is so simple and won’t cost you anything. You can’t have bunkbeds. I know that seems European, but somebody was complaining that was checking in the same time as me with her daughter how many people really want bunkbeds this is not summer camp. I stayed in a hotel in Amsterdam that was very tight and small and they still managed to put a regular bed. I felt like the staff was more concerned with the martini bar downstairs than guests who are paying $600 a night as opposed to $15 for a cocktail. The var . I felt like the staff was more concerned with the martini bar downstairs than guests who are paying $600 a night as opposed to $15 for a cocktail. The various people at the front desk almost felt like they were pulled off the street and didn’t know anything about the property. They couldn’t be more clueless and I don’t mean that personally. I mean that for management. It’s a great location, but you can’t rest on just that. Nobody was guarding the front door when an undesirable odd situation happened. A high-end boutique hotel needs to protect itself and its guest. I was fine with the lift but its outdated . 2/5"

A verified traveler stayed at Neptune, an Ash Hotel

Posted 20 hours ago

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