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Britannia Hotel Birmingham New Street Station

3.0 star property

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Reception
Reception
Executive Double Room | Individually decorated, individually furnished, desk, iron/ironing board
Point of interest
Front of property

Reviews

5.8 out of 10

Popular amenities

  • Free WiFi
  • 24/7 front desk

Explore the area

View in a map
New Street, Birmingham, England, B2 4RX
  • Place, Bullring & Grand Central
    ‪3 min walk‬
  • Place, The Mailbox
    ‪6 min walk‬
  • Place, O2 Academy Birmingham
    ‪9 min walk‬
  • Airport, Birmingham (BHX)
    ‪18 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | Individually decorated, individually furnished, desk, iron/ironing board

Standard Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Double Room

Executive Double Room | Individually decorated, individually furnished, desk, iron/ironing board

Executive Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room

Standard Twin Room | Individually decorated, individually furnished, desk, iron/ironing board

Standard Twin Room

  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Single Room

Standard Single Room | Individually decorated, individually furnished, desk, iron/ironing board

Standard Single Room

  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Triple Room

Standard Triple Room | Individually decorated, individually furnished, desk, iron/ironing board

Standard Triple Room

  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Double or Twin Room

Individually decorated, individually furnished, desk, iron/ironing board

Standard Double or Twin Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

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About the neighborhood

Birmingham

Located in Birmingham City Centre, Britannia Hotel Birmingham New Street Station is within a 5-minute walk of Bullring & Grand Central and within 15 minutes of other popular attractions like The Mailbox. This 241-room hotel welcomes guests with in-room amenities like electric kettles, flat-screen TVs, and free tea bags/instant coffee.

What's nearby

  • Bullring & Grand Central - 3 min walk - 0.2 miles
  • The Mailbox - 6 min walk - 0.4 miles
  • O2 Academy Birmingham - 9 min walk - 0.5 miles
  • Symphony Hall - 10 min walk - 0.6 miles
  • Utilita Arena Birmingham - 15 min walk - 0.8 miles

Getting around

  • Corporation Street Tram Stop - 2 min walk
  • Birmingham (QQN-New Street Train Station) - 3 min walk
  • Birmingham Airport (BHX) - 25 min drive

Restaurants

  • ‪EL&N - ‬4 min walk
  • ‪McDonald's - ‬1 min walk
  • ‪Tim Hortons - ‬2 min walk
  • ‪Bacchus Bar - ‬1 min walk
  • ‪Costa Coffee - ‬4 min walk

About this property

Britannia Hotel Birmingham New Street Station

Britannia Hotel Birmingham New Street Station features free WiFi in public areas and a reception hall. The 24-hour front desk has staff always at the ready.
Guests can expect free WiFi and 35-inch flat-screen TVs with digital channels. Other standard amenities include electric kettles, hair dryers, and desks. Housekeeping is available on request.

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Mar 8 - Mar 9
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Things to do

  • Designer stores
  • Shopping mall

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Accessibility

  • Elevator
  • Thin carpet in public areas
  • Tile flooring in public areas

More

  • 1 building
  • 9 floors
  • Reception hall
  • Renovated entire property - October 2024
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 35-inch flat-screen TV with digital channels

Food and drink

  • Electric kettle
  • Tea bags/instant coffee

More

  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • LED lighting

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-midnight
  • Check-out: 10:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards. Cash is not accepted. 
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Birmingham Britannia
Birmingham Britannia Hotel
Birmingham Hotel Britannia
Britannia Birmingham
Britannia Birmingham Hotel
Britannia Hotel New Street Station
Hotel Britannia Birmingham
Britannia Hotel
Britannia Birmingham New Street Station
Britannia New Street Station
Britannia Birmingham New
Britannia Hotel Birmingham New Street Station Hotel
Britannia Hotel Birmingham New Street Station Birmingham
Britannia Hotel Birmingham New Street Station Hotel Birmingham

Frequently asked questions

Is a free cancellation option available at Britannia Hotel Birmingham New Street Station?

Britannia Hotel Birmingham New Street Station provides free cancellation on certain room rates. For additional details, review the cancellation policy on our site.

What's there to do within easy reach of Britannia Hotel Birmingham New Street Station?

This hotel is situated in Birmingham City Centre within a short 3-minute walk of Bullring & Grand Central and also 16 minutes on foot from Utilita Arena Birmingham. You'll also find Villa Park and Broad Street within a short drive.

Is parking available on site at Britannia Hotel Birmingham New Street Station?

No, there isn't parking available at the hotel.

Does Britannia Hotel Birmingham New Street Station have a casino?

No, Britannia Hotel Birmingham New Street Station doesn't have a casino.

Will I find an indoor pool at Britannia Hotel Birmingham New Street Station?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Britannia Hotel Birmingham New Street Station?

Amenities at this hotel that appeal to couples include a shopping mall and a 24-hour front desk.

Are there hot tubs at Britannia Hotel Birmingham New Street Station?

No, this hotel doesn't have a spa tub.

Does Britannia Hotel Birmingham New Street Station have a restaurant with a breakfast menu?

No, Britannia Hotel Birmingham New Street Station doesn't have a restaurant that serves breakfast.

Will Britannia Hotel Birmingham New Street Station allow pets to stay free of charge?

No, pets aren't allowed at Britannia Hotel Birmingham New Street Station though service animals are welcome.

Are there connecting rooms at Britannia Hotel Birmingham New Street Station?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Britannia Hotel Birmingham New Street Station?

The closest major airport to Britannia Hotel Birmingham New Street Station is Birmingham Airport (BHX), which is 15.3 mi away (25 minutes by car). Another top airport is Coventry (CVT), which is around 18.8 mi away.

Are there rooms with balconies at Britannia Hotel Birmingham New Street Station?

No, you won't find guestrooms with balconies at Britannia Hotel Birmingham New Street Station.

Britannia Hotel Birmingham New Street Station Reviews

Reviews

5.8
Rating 10 - Excellent. 155 out of 1001 reviews
Rating 8 - Good. 189 out of 1001 reviews
Rating 6 - Okay. 229 out of 1001 reviews
Rating 4 - Poor. 197 out of 1001 reviews
Rating 2 - Terrible. 231 out of 1001 reviews

6.0/10

Cleanliness

6.4/10

Staff & service

5.8/10

Amenities

5.2/10

Property conditions & facilities

Reviews

4/10 Poor

Jagdeep

Stayed 1 night in Nov 2025

6/10 Okay

CATHERINE

Convenient location. Good TV!
Stayed 2 nights in Nov 2025

8/10 Good

Ian

Liked: Cleanliness, staff & service
Great location, clean room, decent for the low cost when all you need is somewhere to sleep
Stayed 1 night in Nov 2025

2/10 Terrible

Gregory

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
noisy old and smells of weed and just not a nice place to be. mattress on bed are done with springs sticking through, need replacing and pillows thin and uncomfortable. couldnt wait to get out of it. but the guy on reception with the glasses, well he shouldnt be there , extremely rude when i told him my room had no towels and toilet paper for 3 days. gave me attitude and turned and went back in to office leaving me standing there. i couldnt believe it. take my advice and stay well clear of this hotel.
Stayed 5 nights in Nov 2025

2/10 Terrible

Ruben

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Be careful with this property. They requested a deposit after the booking and if you’re a visitor/tourist with no account in the UK you can’t make the deposit. Furthermore, the property doesn’t cancel your booking or refund you the initial payment. Definitely a scam to people visiting from overseas. They also wouldn’t allow you to use credit cards or someone else to make the deposit for you. So please stay away from this property at all cost.
Stayed 1 night in Nov 2025

8/10 Good

Bayo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient, in the heart of city center, works for me
Stayed 5 nights in Nov 2025

4/10 Poor

Thomas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2025

8/10 Good

Michael

Liked: Amenities
Ok
Stayed 2 nights in Nov 2025

10/10 Excellent

Luke

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2025

10/10 Excellent

Graeme

Liked: Cleanliness, amenities, property conditions & facilities
Room was great . Central in town . Great location . Good welcome .
Stayed 2 nights in Nov 2025

6/10 Okay

Ben

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
Team are friendly but the lift etc are poor. There was also a lot of banging
Stayed 2 nights in Nov 2025

8/10 Good

Shaun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having read previous reviews my expectations of staying at the Britannia Hotel in Birmingham were not high. How wrong was I! The hotel is a short walk from Birmingham New Street and easy enough to find. Reception area was clean and tidy, with a welcoming member of staff who booked me in quickly as I had done the online booking process. Unfortunately one of the lifts was out of action but due to being on the second floor I decided to use the stairs; once I’d located them - better signage needed I think. I found the communal areas clean and tidy, although a little dated, but this definitely did not put me off. I found my room easily as the corridors are clearly marked with room numbers. My room was clean, tidy and warm. Nice fresh bedding, clean towels, clean bathroom and a good brew kit. I was overlooking the Main Street with the German Christmas Market on below, but the noise from this was negligible and didn’t disturb me at all. The room had all the basic necessities that I needed for my 2 night stay and it was definitely better than I expected. I will say that the mattress was not the best and you could definitely feel the springs - but strangely enough I still slept well! You can hear your next door neighbours at times but fortunately no late shenanigans that kept me awake. Good curtains that blocked out the street lights and draughty window. There was a radiator that I could control so my room was lovely and warm on both nights. All in all I had a very pleasant stay.
Front of building
Main entrance just off the street
View from 2nd floor window
Basic Double Room
Stayed 2 nights in Nov 2025

6/10 Okay

Julie

Traveled with group
Hotel was perfectly situated for shopping and this time of year the Christmas market was on the street outside and wasnt too noisy of evening Cant fault hotel on location and price and is ideal for 2nights shopping trip but personally I wouldnt want to stay longer Needs an update i think
Stayed 2 nights in Nov 2025

8/10 Good

Hannah

Stayed 2 nights in Nov 2025

10/10 Excellent

Steven

Stayed 1 night in Nov 2025

2/10 Terrible

Katie

Traveled with group
Disliked: Cleanliness, amenities
Very run down hotel and rooms, room was dirty! Hairs in shower and bathroom floor wee stains in the floor the carpet looked like it had never been hoovered hairs and dust everywhere and the bedding looked like it had been used previously!! But i ddint notice this till the morning i woke up!!!!
Stayed 1 night in Nov 2025

4/10 Poor

Cain

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful hotel, not clean in the slightest! No soaps, shampoo/conditioner in the dispensers. No windows in any of our rooms. Only 1 lift working (barely by the sounds of it) the rooms have a horrible smell, sheets were dirty and when I complained to staff they told me they would “put it forward” for me but I won’t hold my breath. I’ve stayed at some bad hotels but I will NEVER come back to this one! The only thing it has going for it is that it’s central to the bullring
Stayed 1 night in Nov 2025

2/10 Terrible

Bernard

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Awful state. P
Stayed 1 night in Nov 2025

4/10 Poor

Tara

Business traveler
Disliked: Cleanliness, staff & service, amenities
The hotel is in desperate need of an update. It is in very bad condition. We spent as little time in our rooms as possible.
Stayed 1 night in Nov 2025

6/10 Okay

Colin

Liked: Cleanliness
Basic but central location, clean, quiet, comfortable bed, friendly staff. Fine for one night
Stayed 1 night in Nov 2025

6/10 Okay

Charlotte

Disliked: Cleanliness, room comfort
The room was far from clean, the bathroom (inc shower) had clearly been used when we arrived. We were told on checkin the hotel was full with no more rooms so we sucked it up for the night as we had showered earlier that day. The bed however had clean sheets and was comfortable. I'm pretty sure the amount our window opened and the single pane of safety are unlikely to pass a modern safety inspection. Tea and Coffee facilities good, TV large modern and good signal. Fine for a 1 night stay after a gig (if you're used to festivals etc) but I would nt use it for anything other than a bed and dont book it as a surprise fo your partner. Basic but servicable.
Stayed 1 night in Nov 2025

6/10 Okay

Roel

Stayed 1 night in Oct 2025

2/10 Terrible

Stewart

Liked: Staff & service, amenities
Disliked: Cleanliness
the room they put us in was dirty and the shower was disgusting it did not look clean at all for the price we paid
Stayed 2 nights in Nov 2025

4/10 Poor

Stephan

Liked: Cleanliness, staff & service
Disliked: Amenities
Fire alarm! In the middle of the night, a fire alarm suddenly went off and startled me out of bed. This was extremely inconvenient and it was not the first time I experienced this in a Britannia Hotel. They urgently need to change their safety concept. It's simply unacceptable that the entire hotel is woken up just because someone falsely pushed the alarm button or someone took a shower. If a smoke detector detects smoke, first of all the receptionist should be alarmed, the receptionist should check the situation and in case of a true emergency the receptionist should trigger a general alarm.
Stayed 2 nights in Sep 2025

4/10 Poor

Simon

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
We read other reviews before booking so knew what to expect. The reviews were accurate. The hotel is tired and old fashioned. Positives, the location is great, 5 minute walk from New Street train station, and in the heart of all the shops and currently Christmas markets. We were on the sixth floor and had no noise from the streets. The shower was hot and I found the bed firm and comfy. The negatives: super thin walls. We could hear word for word the tv in the room behind us, and even some conversations. No double glazing, but the room temperature could be controlled by a radiator. The whole hotel needs a make over basically, but it's so large would cost a fortune. The bar was not open on the Saturday night we stayed there. Would I stay here again, unlikely. However for one night if it's cheaper than elsewhere I possibly would knowing what to expect.
Stayed 1 night in Nov 2025