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Grand Lagoi Hotel Bintan

5.0 star property
Elegant beach hotel and outdoor pool

Choose dates to view prices

Photo gallery for Grand Lagoi Hotel Bintan

Bar (on property)
Lobby sitting area
Outdoor pool, pool umbrellas, sun loungers
Executive Room | 2 bedrooms, in-room safe, individually furnished, laptop workspace
View from property

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Parking included
  • Gym
  • Spa
  • Housekeeping

Explore the area

Map
Jalan Gurindam Duabelas, Plot 27-29, Sebong Lagoi, Pulau, Bintan, Bintan Island, 29155
  • Lagoi Bay Lake
    ‪9 min drive‬
  • Plaza Lagoi
    ‪12 min drive‬
  • Lagoi Bay Beach
    ‪12 min drive‬
  • Singapore (SIN-Changi)

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Room options

View all photos for Premier Double or Twin Room (Deluxe)

Premier Double or Twin Room (Deluxe) | 2 bedrooms, in-room safe, individually furnished, laptop workspace

Premier Double or Twin Room (Deluxe)

  • 398 sq ft
  • Partial lake view
  • Sleeps 3
  • 1 Queen Bed OR 1 Twin Bed

View all photos for Deluxe Double or Twin Room

Deluxe Double or Twin Room | 2 bedrooms, in-room safe, individually furnished, laptop workspace

Deluxe Double or Twin Room

  • 398 sq ft
  • Lake view
  • Sleeps 3
  • 1 Queen Bed OR 1 Twin Bed

View all photos for Family Suite

Family Suite | 2 bedrooms, in-room safe, individually furnished, laptop workspace

Family Suite

  • 818 sq ft
  • Partial lake view
  • Sleeps 5
  • 1 King Bed and 1 Twin Bed

View all photos for Executive Room

Executive Room | 2 bedrooms, in-room safe, individually furnished, laptop workspace

Executive Room

  • 1206 sq ft
  • Lake view
  • Sleeps 3
  • 1 Queen Bed OR 1 Twin Bed

View all photos for Grand Double or Twin Room

Grand Double or Twin Room | 2 bedrooms, in-room safe, individually furnished, laptop workspace

Grand Double or Twin Room

  • 506 sq ft
  • Lake view
  • Sleeps 3
  • 1 Queen Bed OR 1 Twin Bed

About the neighborhood

Bintan

Grand Lagoi Hotel Bintan places you within 3 miles (5 km) of popular attractions like Lagoi Bay Lake and Plaza Lagoi. This 133-room, 5-star hotel has an outdoor pool along with free in-room WiFi and free self parking.

What's nearby

  • Lagoi Bay Lake - 9 min drive - 2.6 miles
  • Bandar Bentan Telani Ferry Terminal - 10 min drive - 4.4 miles
  • Plaza Lagoi - 12 min drive - 3.5 miles
  • Lagoi Bay Beach - 12 min drive - 3.5 miles
  • Bintan Lagoon Resort Golf Club - 18 min drive - 7.4 miles

Restaurants

  • ‪Hook On Fusion Grill Bar & Seafood - ‬7 min drive
  • ‪Pujasera Lagoi - ‬9 min drive
  • ‪Warung Yeah - ‬11 min drive
  • ‪Kelong Mangrove Restaurant - ‬23 min drive
  • ‪The Dining Room - ‬9 min drive

About this property

Grand Lagoi Hotel Bintan

Elegant beach hotel and outdoor pool
Grand Lagoi Hotel Bintan features karaoke, an outdoor pool, and a children's pool. You can take advantage of free parking, along with a free area shuttle. The front desk is staffed 24/7 to help with dry cleaning/laundry, securing valuables, and tours or tickets. Other amenities at this beach hotel include a gym, a rooftop terrace, and free WiFi in public areas.
Guests can expect free WiFi and 40-inch LED TVs with satellite channels. Bathrooms offer hair dryers, free toiletries, slippers, and toothbrushes and toothpaste. Sitting areas, coffee makers, and laptop-compatible safes are other standard amenities.
An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Languages

Chinese (Mandarin), English, Indonesian, Malay

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  • Kitchen
  • Parking included
  • Free WiFi
8.8 out of 10, Excellent, 219 reviews
$102 nightly
The price is $113
Jul 7 - Jul 8
Total includes taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Free area shuttle
  • Free ferry terminal shuttle
  • Free self parking on site

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Bar7 Rooftop Bar & Grill
  • Grand Cafe

Things to do

  • Arcade/game room
  • Archery
  • Bicycle rentals
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Gym
  • Karaoke
  • Outdoor pool
  • Outdoor pool (guest access)

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Free area shuttle
  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms

Outdoors

  • Garden
  • On a lake
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Elevator (35 inch wide door)
  • Visual doorbell notification
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 1 building
  • 7 floors
  • Built in 2015
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 40-inch LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk chair
  • Individual furnishings
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 17

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the ferry terminal; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Guests arriving via Bandar Bintan Telani (BBT) ferry receive return transfer shuttle service at scheduled times.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Rollaway/extra beds are available for IDR 650000 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Rollaway bed fee: IDR 650000 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 17
The front desk is open 24 hours a day. Driving? This property offers free parking.
Property Registration Number 9120208501841

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a smoke detector.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Swiss-Belhotel Lagoi Bay Bintan Hotel
Swiss-Belhotel Lagoi Bay Bintan
Grand Lagoi Hotel Nirwana Gardens Bintan
Village Resort Grand
Grand Lagoi Hotel Nirwana Gardens
Grand Lagoi Nirwana Gardens Bintan
Grand Lagoi Nirwana Gardens
Grand Lagoi Village
Village Resort Grand Lagoi
Grand Lagoi Hotel By Willson
Grand Lagoi Hotel Bintan Hotel
Grand Lagoi Hotel Bintan Bintan
Grand Lagoi Hotel by Nirwana Gardens
Grand Lagoi Hotel Bintan Hotel Bintan

Frequently asked questions

Is free cancellation available at Grand Lagoi Hotel Bintan?

Grand Lagoi Hotel Bintan provides free cancellation on some room rates. For more details, look at the cancellation policy on Orbitz.

What's there to see close to Grand Lagoi Hotel Bintan?

This hotel is located in Bintan, close to Bandar Bentan Telani Ferry Terminal, Ria Bintan Golf Club, and Lagoi Bay Lake. You'll also find Plaza Lagoi and Lagoi Bay Beach within a short drive.

Is parking available on site at Grand Lagoi Hotel Bintan?

Yes, self parking is offered for free at the hotel.

Is a spa located at Grand Lagoi Hotel Bintan?

Spa services at the hotel include massages.

Does Grand Lagoi Hotel Bintan feature a casino at the property?

No, Grand Lagoi Hotel Bintan doesn't have a casino.

Will I find an indoor pool at Grand Lagoi Hotel Bintan?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Grand Lagoi Hotel Bintan good for couples?

This lakeside hotel offers plenty of amenities for couples including an outdoor pool, a poolside bar, and an ocean-view restaurant.

Does Grand Lagoi Hotel Bintan have a hot tub?

No, this hotel doesn't have a spa tub.

Does Grand Lagoi Hotel Bintan feature a restaurant that includes a breakfast menu?

Yes, Grand Lagoi Hotel Bintan has 2 restaurants, and serves breakfast for a surcharge.

Will Grand Lagoi Hotel Bintan allow pets to stay free of charge?

No, pets and service animals aren't allowed at Grand Lagoi Hotel Bintan.

Does Grand Lagoi Hotel Bintan have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How close is the airport from Grand Lagoi Hotel Bintan?

The closest major airport to Grand Lagoi Hotel Bintan is Batam Batu Besar (BTH-Hang Nadim), which is about 17 mi away. Another top airport is Singapore Changi Airport (SIN), which is around 28.4 mi away.

Are there rooms with balconies that I can book at Grand Lagoi Hotel Bintan?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy lake or garden views.

Does Grand Lagoi Hotel Bintan host weddings?

Take advantage of the wedding venue at Grand Lagoi Hotel Bintan if you plan to say "I do" during your trip.

Grand Lagoi Hotel Bintan Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 44 out of 169 reviews
Rating 8 - Good. 85 out of 169 reviews
Rating 6 - Okay. 30 out of 169 reviews
Rating 4 - Poor. 7 out of 169 reviews
Rating 2 - Terrible. 3 out of 169 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Tracey

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff are nice and friendly… however hot water not working first night, then next consecutive 3 nights Air Conditioning stopped working. Overcharged initially when checked in. Booked for family of 4, to be told at check in no bed for 4th person - additional charge required however they had breakfast included…..
Stayed 4 nights in Jan 2025

10/10 Excellent

Bharat

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff at the ferry terminal pick up and concierge are very helpful. I don’t remember all the names but Ode helped us with the bags while we cycled to the hotel. Food wise Indonesian food is great and breakfast choices are many. View from the pool is amazing.
Stayed 2 nights in Jan 2025

8/10 Good

Charlene

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

8/10 Good

Marliny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nil
Stayed 2 nights in Feb 2024

8/10 Good

Dirk

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Bharat

Traveled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
The stay was ok, too noise many a times. Breakfast options are limited. Not much options of dining nearby.
Stayed 1 night in Jul 2023

8/10 Good

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2023

6/10 Okay

Sirsendu

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Ordinary stay for a 4-star hotel

The hotel looked novice in their approach specially for booking. After booking with the credit card details, they kept on asking me for the card to charge me. This was ridiculous. Second, wi-fi signal was pathetic and moreover they limited it to only 2 device per room. People travelling with kids need to take note of this, whether you want or sacrifice the wi-fi for the kids. Third, breakfast buffet was very minimal and difficult to make choices out of the limited options.
Stayed 2 nights in Apr 2023

8/10 Good

Eric

Traveled with family
Liked: Staff & service
The roof top restaurant was closed for event for the 2 days of my stay , rather disppointed ! The housekeeper did not sweep the floor after make up room , can see dirt all around . Never provide a connecting room for us say is fully book but during the 2 days I hardly see more than 10 paxs .
Stayed 2 nights in Jan 2023

6/10 Okay

Samarth

Traveled with group
Liked: Cleanliness
The property was clean and huge located in an isolated place far away from all the happening places The internet was disruptive though food was not that great
Stayed 1 night in Jan 2023

8/10 Good

Ai Feng

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice break at Bintan

Big Room size and comfortable bed. Breakfast provided. Air Con is very cold. After adjusting fan speed and increasing the temperature did not help. Stayed for a night so did not raise it to management for assistance Prefer to have soft fabric bedroom slipper instead of hard rubber ones.
Stayed 1 night in Jan 2023

8/10 Good

Samuel

Stayed 2 nights in Jan 2023

6/10 Okay

SSI

Liked: Cleanliness, staff & service
Water Heater issues on arrival, room request asking for a queen bed but given 2 single beds.
Stayed 2 nights in Dec 2022

8/10 Good

Apoorv

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Peaceful option in Bintan

Stayed 3 nights in Dec 2022

10/10 Excellent

Yu Hsuan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient

6/10 Okay

Kanika

Traveled with family
Liked: Cleanliness, staff & service
There is no spa at the hotel. Incorrect information given on Expedia. Also food choices are very limited at the restaurant.
Stayed 2 nights in May 2022

10/10 Excellent

Sahidah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

8/10 Good

ABHalim

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We had a good rooms with negligible faults. Might consider to return if coming to Bintan
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
The fitness studio was small and the machines are not very stable. Otherwise, the entertainment room was a nice place to enjoy your spare time in. The hotel room was cozy and I really love it!
Stayed 2 nights in Dec 2019

10/10 Excellent

Pravin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay with few glutches

We booked a twin room with extra bedding. Oberall the stay was good. The room and linen were clean. Few issues we faced: 1. Not many things to do around the hotel 2. Breakfast options were not too great 3. There is a free shuttle to Nirvana resort which we took but the return shuttle the staff never came and eventually we were stranded at the resort. Thankfully Nirvana resort's staff dropped us back for free ( This was the biggest let down in the overall stay).
Stayed 2 nights in Sep 2019

10/10 Excellent

Wilber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Stayed 1 night in Jul 2019

6/10 Okay

Alvin, Singapore

Liked: Cleanliness, staff & service

Disappointing.

Booked a smoking room on hotels.com only to check in with hotel saying all rooms are non smoking. Balcony wasn't furnished and not ideal for smoking too when it is pouring. Free wifi is horrid. Best joke, bottle openers are not available and must call housekeeping whenever you needed a bottle opened. Last time here.
Stayed 4 nights in Jun 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and new. However, the surrounding is very undeveloped and secluded.
Stayed 4 nights in May 2019

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