The first room they gave us was truly disgusting. It reeked of mold, which makes sense, because there was mold everywhere. We called the front desk several times to change our room, only to be brushed off. When we finally got another room, it was only nominally better. There is mold everywhere, there ...
From the moment that Ibnu picked us up at the airport, we had a great experience here. Nothing was too much trouble for the staff. The setting is amazing. The private jacuzzi in the rooms is great. Food in the restaraunts fantastic.
Overall good, staff friendly, environment good. Just need to check the exchange rate, they prefer to charge to room in Singapore dollars, not Rupies. However, when you check out, they told me you should pay Rupies, while the exchange rate is not very friendly. After arguing, they agreed me to pay in Singapore Dollars....
My girlfriend and I went to the resort for the weekend. For the most part it was nice, expect that the cake served at the bar area was almost chewy like plastic. My girlfriend left her swimsuit bottom in the room when we checked out. We live just across the water in Singapore. She tried several times to call the hotel with either no answer or even hung up on once when she asked if a swimsuit bottom had been found in the room. Finally when she got a hold of someone that didn't hang up on her, the guy just said yeah we will "try" to look for it. That's the only service we got. Obviously they have no intention of even trying to be helpful. Won't stay there again.
The first room they gave us was truly disgusting. It reeked of mold, which makes sense, because there was mold everywhere. We called the front desk several times to change our room, only to be brushed off. When we finally got another room, it was only nominally better. There is mold everywhere, there is paint coming off of the walls, and the overall appearance of the resort could use a facelift. The staff wasn't incredibly helpful until I sustained an injury on their premises, in which case they were falling over themselves to make sure I was properly accommodated (but it took an injury for them to do so). The upshot is that there are so many activities at this resort, it would be difficult to get them all done in one vacation. I found that to be quite satisfactory. Overall, the experience was just average and not really worth the hassle of getting to the resort (which is only by ferry, to my knowledge).
It was very good int he hotel. they made us feel at home.
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