Rob, our host, was extremely helpful from booking through check-in, providing clear directions and useful information about Big Bear Lake. Rob was available to answer all our questions before, during, and after our visit. The cabin offered excellent amenities (everything that you could ever need in a home), a beautiful location with lake views, well thought out furnishings, and spotless cleanliness. The patio was perfect for relaxing with a coffee or a drink, complete with a fireplace and a jacuzzi. The cabin met all our needs for location, comfort, privacy, and amenities. We look forward to staying here again on future visits.