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Batam City Hotel

Property class: 3

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Photo gallery for Batam City Hotel

A large indoor swimming pool with tiled steps leading into the water, surrounded by walls decorated with plants and flowers.
A gym with treadmills and exercise bikes, large windows, and a city view.
A spacious hotel lobby with multiple dining areas, large windows, and traditional decor.
A luxurious room with a checkered floor, a plush sofa, a coffee table, and a large TV screen.
A reception desk with a 'SPA' sign, a vase of flowers, and a tiled floor.

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast included
  • Spa
  • Free airport shuttle
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Komp. Penuin Centre Blok OB No. 1 -7, Batam, Batam Island, 29211
  • Place, BCS Mall
    ‪2 min walk‬
  • Place, Grand Batam Mall
    ‪3 min walk‬
  • Place, Nagoya Hill Mall
    ‪17 min walk‬
  • Airport, Batam Batu Besar (BTH-Hang Nadim)
    ‪29 min drive‬

Room options

View all photos for Deluxe Room

A hotel room with a bed, a desk, a chair, and a small table.

Deluxe Room

  • City view
  • 226 sq ft
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Executive Room

A hotel room with a large bed, a chair, a desk, and a desk lamp.

Executive Room

  • City view
  • 269 sq ft
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Junior Suite

A hotel room with two single beds, a desk with a chair, a sofa, and a large window with curtains.

Junior Suite

  • City view
  • 333 sq ft
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Premier Room

A hotel room with a large bed, a desk, a chair, and a painting on the wall.

Premier Room

  • City view
  • 236 sq ft
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Grand Executive

A modern hotel room with a large bed, wooden paneling, a flat-screen TV, and a painting on the wall.

Grand Executive

  • City view
  • 290 sq ft
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Grand Suite

A hotel room with two beds, a sofa, a small table, and a large mirror.

Grand Suite

  • City view
  • 333 sq ft
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Deluxe Room

Minibar, desk, WiFi (free)

Deluxe Room

  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Executive Room

Minibar, desk, WiFi (free)

Executive Room

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Junior Suite

Minibar, desk, WiFi (free)

Junior Suite

  • Sleeps 3
  • 1 Twin Bed and 1 King Bed
  • Free WiFi

About the neighborhood

Batam

Located in Nagoya (Lubuk Baja) within a 5-minute walk of BCS Mall, Batam City Hotel is within a 15-minute stroll of Grand Batam Mall. This 79-room, 3-star hotel has free breakfast along with conveniences like free in-room WiFi and free self parking.

What's nearby

  • BCS Mall - 2 min walk - 0.1 miles
  • Grand Batam Mall - 3 min walk - 0.2 miles
  • Nagoya Hill Mall - 17 min walk - 0.9 miles
  • Batam Centre - 14 min drive - 6.5 miles
  • Batam Center Shopping Area - 14 min drive - 6.5 miles

Getting around

  • Batam Batu Besar (BTH-Hang Nadim) - 24 min drive

Restaurants

  • ‪Sea Food A2 (M-One Venue) - ‬5 min walk
  • ‪Si Fang Yuan Dimsum - ‬3 min walk
  • ‪Soi By Nick - ‬2 min walk
  • ‪Joyi 카페 - ‬2 min walk
  • ‪Lovina Inn Penuin - ‬3 min walk

About this property

Batam City Hotel

Batam City Hotel offers a gym, a sauna, and free WiFi in public areas. There's free parking and a free airport shuttle. The 24-hour front desk has staff standing by to help with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include meeting rooms, a business center, and a banquet hall.
Guests can stay connected with free WiFi. Other standard amenities include minibars, electric kettles, and desks.
Recreational amenities at the hotel include a sauna and a fitness center.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Similar properties

A hotel with a modern design, featuring a prominent 'Zest Hotel' sign, multiple floors, and a view of the surrounding cityscape and water.
Zest Harbour Bay Batam by Swiss-Belhotel International
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  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
8.0 out of 10, Very Good, 297 reviews
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The price is $27
Sep 15 - Sep 16
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free roundtrip airport shuttle
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free breakfast available
  • A restaurant

Restaurants on site

  • Edelweiss

Things to do

  • Gym
  • Sauna
  • Steam room

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 2014
  • Smoking not allowed

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Towels provided

Food and drink

  • Electric kettle
  • Minibar
  • Room service

More

  • Desk

Policies

Check-in

Check-in time starts at 2:00 PM
Minimum check-in age: 17

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Children 10 years old and younger stay free when using existing bedding

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 2:00 PM
  • Check-out: noon
  • Minimum check-in age: 17
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the free airport shuttle. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards.
  • Onsite safety features include a fire extinguisher.

Property is also known as

Batam City Hotel
Batam City Hotel Indonesia
Batam City Hotel Hotel
Batam City Hotel Batam
Batam City Hotel Hotel Batam

Frequently asked questions

Is a free cancellation option available at Batam City Hotel?

Batam City Hotel provides free cancellation on select room rates. For more details, look at the cancellation policy on Orbitz.

What is there to do near Batam City Hotel?

This hotel is situated in Nagoya (Lubuk Baja), just steps from BCS Mall. You'll also find Nagoya Hill Mall and Batam Centre Ferry Terminal within a short drive.

Is parking available on site at Batam City Hotel?

Yes, self parking is offered for free at the hotel. Wheelchair-accessible parking is also available for guests.

Is there a spa at Batam City Hotel?

Spa services at the hotel include massages.

Does Batam City Hotel feature a casino?

No, Batam City Hotel doesn't have a casino.

Is there an indoor pool at Batam City Hotel?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Batam City Hotel?

Couples staying at this hotel will appreciate amenities like a minibar as well as a restaurant and massages.

Are there hot tubs at Batam City Hotel?

No, but this hotel does have a sauna.

Does Batam City Hotel have a restaurant with a breakfast menu?

Yes, Batam City Hotel serves free breakfast at Edelweiss.

Does Batam City Hotel allow pets to stay free of charge?

No, pets aren't allowed at Batam City Hotel.

Are there connecting rooms at Batam City Hotel?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Batam City Hotel?

The closest major airport to Batam City Hotel is Batam Batu Besar (BTH-Hang Nadim), which is 10.6 mi away (24 minutes by car). Another top airport is Singapore Changi Airport (SIN), which is around 15.3 mi away.

Are there rooms with balconies that I can book at Batam City Hotel?

Yes, some guestrooms at Batam City Hotel offer a balcony and may feature city views.

Batam City Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 15 out of 64 reviews
Rating 8 - Good. 26 out of 64 reviews
Rating 6 - Okay. 18 out of 64 reviews
Rating 4 - Poor. 2 out of 64 reviews
Rating 2 - Terrible. 3 out of 64 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Dahliah

Liked: Cleanliness, staff & service, property conditions & facilities
Ideal place to book, near to massage, medi /pedi , spa within reasonable price (cheaper) Also near to Penuin market 👍👍. All within less than 5 min walk.
Stayed 3 nights in May 2026
Verified review

6/10 Okay

Mina

Disliked: Amenities
Location location location
Stayed 3 nights in Feb 2025
Verified review

6/10 Okay

Henry

Liked: Staff & service
Disliked: Cleanliness
Very convenient to many eatery, shops, massage mall. The staff is very friendly and helpful. Stayed at Room 102. (1) Toilet floor mat is very stained (2) The kettle lid was damaged (3) Room entrance floor tile is very slipping Is our concern on the overall hotel hygiene and cleanliness. Hotel lobby renovation on going, not sure when is ending.
Stayed 2 nights in Oct 2025
Verified review

8/10 Good

DAHLIAH

Liked: Cleanliness, staff & service, amenities
Ok, acceptable
Stayed 4 nights in Nov 2025
Verified review

8/10 Good

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A nice short getaway

Stayed at new wing of Batam City Hotel. Walking distance to most of the eateries I wanted to go to. Most importantly, it is just next to the massage parlour I enjoyed going to. BCS is just aright across the road after passing thru' a short lane. Of course if you are looking for a resort and beach experience, this is not the place.
Stayed 2 nights in Jun 2017
Verified review

8/10 Good

Chee Khim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything good except breakfast and no free gym and no Swimming pool. Breakfast too limited food type.
Stayed 2 nights in Jun 2017
Verified review

4/10 Poor

Jacq

Liked: Room comfort
Disliked: Staff & service

Staff made mistake and put blame on guest

Indonesian friend brought friend and i to hotel check in, asked to wait n then i showed her online reservation details... I repeated request for 2 beds n late check out if possible. She then gave us room key, went to room but key card not working, had to call staff up n saw that room had a queen n a single bed. Did not think too much about it. Next morning received call in room that we were given wrong room n staff insisted we asked for 2 double beds as we had 3 people and that soecific room number n wanted to forfeit my deposit. I argued that they did not leave note in room when we were out to resolve issue after we came back as they said they tried calling room but no answer. After my argument that staff saw reservation details n yet accused me of asking for double beds n room number, manager told me then she will get staff to pay but that next time it will be charged. This accusation and attitudes of hotel front desk staff is totally unacceptable n left a very bad impression that even my indonesian friend said she will ask friends to not stay in this hotel as initially she thought we had a very nice room... Restaurant staff are friendly but definitely not the front desk staff as even as i checked out, the lady manager told me that next time the deposit will be forfeited if it happens again.... This is really bad bad staff attitude!!!!!
Verified review

8/10 Good

Xeria

Liked: Staff & service, room comfort

Nice hotel near to BCS mall

Everything was good except for the water temperature for shower, the water can get very hot and very cold suddenly, so pls dont not put the shower near your body, test before you shower.
Verified review

2/10 Terrible

usn sailor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst hotel ever

I have traveled to many countries and stayed at many hotels this is by far the worst hotel that i have ever stayed. And the service was horrendous. Lesson learned
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
nice room...good breakfast....good location...room spacious and cleaned...courteous hotel staff
Verified review

10/10 Excellent

Ong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It a clean hotel

I am stay there few times, it good location and free shuttle one way.
Verified review

8/10 Good

merry

Liked: Cleanliness, property conditions & facilities, room comfort

Not bad

Overall was good. Hot water heater not working
Verified review

6/10 Okay

Bob

Good location to BSC Shopping mall

Ants on the table and wall. Other than that, everything else is average.
Verified review

8/10 Good

YU HUI

Liked: Cleanliness, staff & service

2 days 1 night weekend stay in Batam

A short stay in this hotel for the weekend. The hotel provides free ferry pick-up to the hotel only. The driver is punctual and friendly. The check-in service is fast. The room is pretty good and clean but some amenities are missing -> bath, shampoo, bedroom slippers. We have to request from the reception. The bed is pretty comfy and the hotel is near the mall and lots of food court/shop houses. There is a wet market near the hotel too. Overall, a comfortable stay and I will visit this hotel again.
Verified review

6/10 Okay

RADIYAH

Everything is ok, good location for shopping, foods and massages as all are within walking distance, accept for the room's toilet is not well clean with lots of brownish stain all over the floor and shower screens which is really a turn off for us.
Verified review

6/10 Okay

Kok Siong

Liked: Cleanliness

A short stay

The room was OK for a night stay. Breakfast was not too bad. The only complaint is that the Towel looks very old and dirty. Fortunately, I brought my own towel.
Verified review

8/10 Good

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities

A Short Stay

The hotel looked new but I was given a Junior Suite where the air-con was not cold at all. They promptly changed another room for us. The room and toilet were clean. The shower was great, one normal size and another giant one over your head. The pillows were not great, very hard and high. We had to use the sofa cushions instead. The breakfast was ok. There were more food than what we would expect from a budget hotel. The hotel was near to BCS Mall and a few massage parlours and 20 min from Batam Ferry Terminal.
Verified review

10/10 Excellent

PUI LAN PAZZY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Staty

Comfort stay. Good services. Only shower tempeture not easy to adjust. All things rallright.
Verified review

8/10 Good

tezza

Liked: Property conditions & facilities, room comfort

new hotel good location weak housekeeping

can stay again forget the breakfast
Verified review

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

Ok for short stay

Hotel is abt 5mins walk from BCS mall and there are shops selling food nearby. However the condition of the rooms are not very good..abit smelly and dirty. Service of the staff was good though.. Not recommended for fussy traveller but ok for short stay
Verified review

10/10 Excellent

Angeline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Value for money and friendly

Friendly staff, prompt pick up, value for money, safe environment. Good environment for the price paid. My third stay at the hotel.
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

It's a pleasent stay in this hotel. Overrall services were good.
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sehr zu empfehlen

Nur eine Nacht aber super Hotel Sehr zentral fires Frühstück
Verified review

6/10 Okay

bak ling

Disliked: Cleanliness, room comfort

value for money

Good location
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great place to stay

Was great, but the hot/cold in the shower was too sensitive

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