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Pacific Palace Hotel

3.5 star property
Hotel with 2 restaurants, near Harbour Bay Ferry Terminal

Choose dates to view prices

Photo gallery for Pacific Palace Hotel

Lobby
Exterior
2 restaurants, breakfast served
Deluxe Twin, 2 Single Beds | Minibar, in-room safe, desk, soundproofing
Poolside bar

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot Tub
  • Spa
  • Bar
  • Gym
  • Room service
  • Laundry

Explore the area

View in a map
JL Duyung Sei Jodoh, Batam, Batam Island, 29432
  • Place, Harbour Bay Ferry Terminal
    ‪10 min walk‬
  • Place, Nagoya Hill Mall
    ‪15 min walk‬
  • Place, Grand Batam Mall
    ‪3 min drive‬
  • Airport, Batam Batu Besar (BTH-Hang Nadim)
    ‪17 min drive‬

Room options

View all photos for Cabin Double Room

Cabin Double Room | Minibar, in-room safe, desk, soundproofing

Cabin Double Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe King

Deluxe King | Minibar, in-room safe, desk, soundproofing

Deluxe King

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin, 2 Single Beds

Deluxe Twin, 2 Single Beds | Minibar, in-room safe, desk, soundproofing

Deluxe Twin, 2 Single Beds

  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Deluxe Triple

Deluxe Triple | Minibar, in-room safe, desk, soundproofing

Deluxe Triple

  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Bed

View all photos for Cabin Twin, 2 Single Beds

Cabin Twin, 2 Single Beds | Minibar, in-room safe, desk, soundproofing

Cabin Twin, 2 Single Beds

  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Executive Suite

Executive Suite | Minibar, in-room safe, desk, soundproofing

Executive Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Minibar, in-room safe, desk, soundproofing

Deluxe Double Room

  • Sleeps 2

View all photos for Deluxe Triple Room

Minibar, in-room safe, desk, soundproofing

Deluxe Triple Room

  • Sleeps 3

Deluxe Twin Room

  • Sleeps 2

View all photos for Executive Suite

Minibar, in-room safe, desk, soundproofing

Executive Suite

  • Sleeps 2

View all photos for Cabin Twin Room

Minibar, in-room safe, desk, soundproofing

Cabin Twin Room

  • Sleeps 2

View all photos for Cabin Double Room

Minibar, in-room safe, desk, soundproofing

Cabin Double Room

  • Sleeps 2

Sanrio Themed Family Suite

  • Sleeps 2

View all photos for Pacific Suite

Minibar, in-room safe, desk, soundproofing

Pacific Suite

  • Sleeps 4

Captain Room

  • Sleeps 2

About the neighborhood

Batam

Within a short walk of Harbour Bay Ferry Terminal, Pacific Palace Hotel is within a mile (2 km) of Nagoya Hill Mall. This 3.5-star hotel welcomes guests with 180 rooms and conveniences like a full-service spa, free in-room WiFi, and free self parking.

What's nearby

  • Harbour Bay Ferry Terminal - 10 min walk - 0.6 miles
  • Nagoya Hill Mall - 15 min walk - 0.8 miles
  • Grand Batam Mall - 3 min drive - 1.9 miles
  • BCS Mall - 3 min drive - 1.9 miles
  • Batam Centre Ferry Terminal - 8 min drive - 5.6 miles

Getting around

  • Batam Batu Besar (BTH-Hang Nadim) - 26 min drive

Restaurants

  • ‪Morning Bakery - ‬9 min walk
  • ‪Golden Palace - ‬1 min walk
  • ‪RM Bundo Kanduang - ‬3 min walk
  • ‪Pacific Food Court - ‬4 min walk
  • ‪Zoom's Beer garden - ‬4 min walk

About this property

Pacific Palace Hotel

Hotel with 2 restaurants, near Harbour Bay Ferry Terminal
Guests of Pacific Palace Hotel enjoy a full-service spa, a nightclub, and a children's pool. There's free parking and an airport shuttle for a fee. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, tours or tickets, and securing valuables. Other amenities at this spa hotel include a gym, 2 hot tubs, and a sauna.
Guests can enjoy TVs and stay connected with free WiFi. Bathrooms have hair dryers and slippers. Other amenities include minibars, coffee makers, and safes.
2 hot tubs are on site. In addition to a children's pool, other recreational amenities include a health club and a sauna.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Adorabella Massage. Services include facials, body scrubs, and body treatments. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including aromatherapy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A poolside bar

Restaurants on site

  • Athena Restaurant
  • Golden Palace
  • Neptune Lounge

Things to do

  • 2 hot tubs
  • Children's pool
  • Full-service spa
  • Health club
  • Nightclub
  • Sauna
  • Steam room

Family friendly

  • Children's pool
  • Grocery/convenience store
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot tub
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bathroom

  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Rollaway/extra beds are available for IDR 400000.0 per day

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Rollaway bed fee: IDR 400000.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.

Property is also known as

Hotel Pacific Palace
Pacific Palace Hotel Batam
Pacific Palace Batam
Pacific Palace Hotel
Pacific Palace Hotel Batam
Pacific Palace Hotel Hotel
Pacific Palace Hotel Batam
Pacific Palace Hotel Hotel Batam

Frequently asked questions

Is a free cancellation option available at Pacific Palace Hotel?

Pacific Palace Hotel offers free cancellation on certain room rates. For specific requirements, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Pacific Palace Hotel?

As of Nov 25, 2025, prices found for a 1-night stay for 2 adults at Pacific Palace Hotel on Nov 30, 2025 start from $38.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do near Pacific Palace Hotel?

This hotel is located in Batam, a short 14-minute walk from Harbour Bay Ferry Terminal and also 18 minutes on foot from Nagoya Hill Mall. You'll also find Grand Batam Mall and BCS Mall within a short drive.

Will I be able to park at Pacific Palace Hotel?

Yes, self parking is offered for free at the hotel. Accessible parking is also available for guests.

Is a spa located at Pacific Palace Hotel?

Adorabella Massage is the hotel's spa and services include aromatherapy, body treatments, and massages.

Does Pacific Palace Hotel have a casino at the property?

No, Pacific Palace Hotel doesn't have a casino.

Is there an indoor pool at Pacific Palace Hotel?

No, this hotel doesn't have an indoor pool; however, there are 2 hot tubs.

Is Pacific Palace Hotel good for couples?

There are many amenities for couples at this hotel, including a poolside bar and 2 restaurants plus some guestrooms feature private pools.

Are there hot tubs at Pacific Palace Hotel?

Yes, guests can enjoy 2 spa tubs at this hotel.

Does Pacific Palace Hotel have a restaurant with a breakfast menu?

Yes, Pacific Palace Hotel has 2 restaurants, and serves breakfast for a surcharge.

Does Pacific Palace Hotel allow pets to stay for free?

No, pets aren't allowed at Pacific Palace Hotel.

Are there connecting rooms at Pacific Palace Hotel?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How close is the airport from Pacific Palace Hotel?

The closest major airport to Pacific Palace Hotel is Batam Batu Besar (BTH-Hang Nadim), which is 12.1 mi away (26 minutes by car). Another top airport is Singapore Changi Airport (SIN), which is around 14.1 mi away.

Can I book a room with a balcony at Pacific Palace Hotel?

Yes, some guestrooms at this hotel offer either a balcony or a terrace.

Pacific Palace Hotel Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 26 out of 82 reviews
Rating 8 - Good. 30 out of 82 reviews
Rating 6 - Okay. 21 out of 82 reviews
Rating 4 - Poor. 3 out of 82 reviews
Rating 2 - Terrible. 2 out of 82 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

7.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Gustav, Walker

Stayed 1 night in Sep 2025

8/10 Good

MD

Business traveler
Liked: Cleanliness, staff & service

Will go back to this hotel

The hotel is bit dated but still good atrium and felt open. they can do some renovation to improve the old look. however, i liked the open area of the hotel.
Stayed 2 nights in May 2025

10/10 Excellent

Suresh Chris

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice place and easy to travel around to the places of interest
Stayed 2 nights in Jun 2025

10/10 Excellent

Suresh Chris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and accommodating. The breakfast was delicious
Stayed 2 nights in Mar 2025

10/10 Excellent

Wee Peng

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

Staff are all very friendly and professio2
Stayed 1 night in Dec 2024

10/10 Excellent

MOHD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was superb and excellent...sure will book again next time
Stayed 3 nights in Oct 2024

10/10 Excellent

Lynette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

10/10 Excellent

Frankie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Frankie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It’s like going home….

I hv always been impressed with their level of service and staff’s attitude. They go way out to make sure guest hv a great home like experience. Thank you!!
Stayed 2 nights in May 2024

10/10 Excellent

Frankie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay as usual!

I hv been staying here in my last few visits, the staff is extremely hospitable and friendly. They upgraded my room because Inam a frequent customer which is much appreciated. AC is cold enough and the only feedback for management is consider sound proofing windows for the outside facing rooms.
Stayed 2 nights in Apr 2024

8/10 Good

KENTARO

Liked: Cleanliness, staff & service, room comfort
ROOM is big enough.
Stayed 2 nights in Feb 2024

10/10 Excellent

Jasteen Qays Bin Md

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

6/10 Okay

Andy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Room 713

The window view of Room 713 is blocked by the lift structure visually. I was told by the front desk staff that there is no other rooms available on that night of our arrival on 22 September. We have to bear with the "no window view" until we check out of the hotel. This is the second time we stay at Pacific Palace Hotel and will be the last time. It is confusing that I have reserved 4 rooms online at a month ago and fully paid, so the hotel management failed to arrange a better room for us. The hotel staff told me that I should find out in my own capacity about the living condition of Room 713 before booking online. Please tell me how the hell should I know i have been allotted to Room 713 and also the living condition of Room 713 where my source of information comes only from the illustrations of the hotel website? Should not the hotel management be responsible in looking at Room 713 and other rooms affected by the lift structures?
Stayed 1 night in Sep 2023

6/10 Okay

Andy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Room 713

This is our second time staying at Pacific Palace Hotel. I recommended this hotel to my friends as we will be visiting Batam again on the weekend of 22 - 23 September. So a month ago, I booked 4 rooms for the group. On arrival, we were told by the counter staff that Room 713's window is visually blocked by the lift structure. So my colleague who stayed in that room has to shut down the window at all time. We asked for a change of room but was told that all rooms were taken up. Can the hotel management look into this issue of Room 713 and all other vertical and corresponding rooms? It was a killing joy for guests who have to put up with such living conditions. This will be the last time we are staying at Pacific Palace Hotel.
Stayed 1 night in Sep 2023

2/10 Terrible

Andy

Stayed 1 night in Sep 2023

8/10 Good

KENTARO

Stayed 1 night in Jul 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pacific Hotel Batam

Stayed 2 nights in Jul 2023

10/10 Excellent

SUDHAKAR

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jul 2023

6/10 Okay

JEFF

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Curtains need to change to blackout ones as the sunlight really shine through the existing curtains when we sleep
Stayed 3 nights in May 2023

10/10 Excellent

Andy

Stayed 2 nights in Apr 2023

6/10 Okay

Seah

Stayed 2 nights in Feb 2023

6/10 Okay

wishXsr

Disliked: Cleanliness
Quite run down hotel. Cleanliness need to improve, towel are not clean

8/10 Good

Zaw

Stayed 2 nights in Sep 2022

8/10 Good

SOON

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique design.
Stayed 1 night in Sep 2022

8/10 Good

Candy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We are happy with the stay
Stayed 1 night in Jan 2020

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