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Hotel Mura

Property class: 3

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Photo gallery for Hotel Mura

A multi-story hotel with balconies, a sign reading 'Hotel Mura,' and a parking lot with cars.
A cozy living room with a fireplace, stone walls, a couch, and a table.
A reception desk with a 'RECEPTION' sign, three clocks labeled 'NEW YORK,' 'SOFIA,' and 'LONDON,' and a 'SAFE ROOM' sign.
A wooden table with a decorative ashtray and candles in a room with stone walls and striped lounge chairs.
A wooden ceiling, stone walls, and wooden furniture in a room.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • Breakfast included
  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant

Explore the area

View in a map
39 Glazne Str, Bansko, 2770
  • Place, Paisii Hilendarski Historical Center
    ‪3 min walk‬
  • Place, Holy Trinity Church
    ‪7 min walk‬
  • Place, Bansko Ski Resort
    ‪15 min walk‬

Room options

View all photos for Standard Room (Free Sauna & Steam Bath)

A hotel room with a wooden desk, two beds, a TV, a chair, and a patterned wall.

Standard Room (Free Sauna & Steam Bath)

  • 215 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

DOUBLE WITH BALCONY

  • Sleeps 4
  • Free WiFi

View all photos for Twin Room

A hotel room with a bed, bedside tables, a desk with a TV, a chair, and a window with curtains.

Twin Room

  • 172 sq ft
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Twin room, Monoparental

A hotel room with a bed, bedside tables, a desk with a TV, a chair, and a window with curtains.

Twin room, Monoparental

  • 172 sq ft
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

About the neighborhood

Bansko

Located in Old Town Bansko, Hotel Mura is within a 5-minute walk of sights such as Paisii Hilendarski Historical Center and House Museum of Neofit Rilski. This 3-star hotel has 73 guestrooms and offers conveniences like free breakfast, a full-service spa, and free in-room WiFi.

What's nearby

  • Paisii Hilendarski Historical Center - 3 min walk - 0.2 miles
  • Holy Trinity Church - 7 min walk - 0.4 miles
  • House Museum of Nikola Vaptsarov - 7 min walk - 0.4 miles
  • Bansko Ski Resort - 15 min walk - 0.8 miles
  • Bansko Gondola Lift - 18 min walk - 1.0 mile

Getting around

  • Sofia Airport (SOF) - 138 min drive

Restaurants

  • ‪The House - ‬15 min walk
  • ‪Ginger - ‬16 min walk
  • ‪Five M - ‬8 min walk
  • ‪Yonkata Tavern - ‬11 min walk
  • ‪Ethno - ‬18 min walk

About this property

Hotel Mura

A full-service spa, a sauna, and free WiFi in public areas are featured at Hotel Mura. Transportation is made easy with a free ski shuttle. The 24-hour front desk has staff standing by to help with securing valuables, luggage storage, and dry cleaning/laundry. Other amenities at this ski hotel include a hot tub, laundry facilities, and a fireplace in the lobby.
Guests can expect free WiFi and flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Other amenities include balconies, sitting areas, and phones.
Recreational amenities at the hotel include a hot tub and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Free ski shuttle

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 9:30 AM
  • A bar/lounge
  • A restaurant

Things to do

  • Full-service spa
  • Hot tub
  • Sauna
  • Ski storage
  • Steam room

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Full-service spa

  • Hot tub
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • Elevator

More

  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for EUR 15.34 per pet, per stay
  • Dogs only
  • 1 total (18 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Service animals exempt from fees

Children and extra beds

  • Free rollaway/extra beds are available
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: EUR 0.77 per person, per night

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: EUR 15.34 per pet, per stay
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • A charge for a mandatory New Year's Eve gala dinner on December 31 is included in the total price shown.

Property is also known as

Hotel Mura Bansko
Mura Bansko
Hotel Mura Hotel
Hotel Mura Bansko
Hotel Mura Hotel Bansko

Frequently asked questions

Is free cancellation available at Hotel Mura?

Hotel Mura offers free cancellation on some room rates. To learn more, look at the cancellation policy on Orbitz.

What's there to do around Hotel Mura?

This hotel is situated in Old Town Bansko, just steps from Paisii Hilendarski Historical Center, and within a 10-minute walk of Holy Trinity Church and Museum of Otets Paisii Hilendarski. You'll also find Vihren and Bansko Ski Resort less than a mile away.

Is parking available on site at Hotel Mura?

No, this hotel doesn't offer parking.

Is there a spa at Hotel Mura?

There is a full-service spa available for guests to enjoy and services include massages.

Does Hotel Mura include a casino on the premises?

No, Hotel Mura doesn't have a casino.

Is there an indoor pool at Hotel Mura?

No, this hotel doesn't have an indoor pool; however, there is a hot tub.

What amenities will couples enjoy at Hotel Mura?

There are plenty of amenities for couples at this hotel, including a restaurant, a bar/lounge, and a full-service spa.

Does Hotel Mura have a hot tub?

No, but guests can enjoy a steam room at this hotel.

Does Hotel Mura have a restaurant with a breakfast menu?

Yes, Hotel Mura serves free buffet breakfast each morning from its restaurant.

Does Hotel Mura allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Hotel Mura for a fee of EUR 15.34 per pet, per stay.

Does Hotel Mura have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

Are there rooms with balconies that I can book at Hotel Mura?

Yes, every guestroom at Hotel Mura comes with a balcony.

Hotel Mura Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 10 out of 16 reviews
Rating 8 - Good. 2 out of 16 reviews
Rating 6 - Okay. 2 out of 16 reviews
Rating 4 - Poor. 0 out of 16 reviews
Rating 2 - Terrible. 2 out of 16 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel with good Jacuzzi and Sauna

It's a great 3 star hotel, all amenities are good. The Jacuzzi and sauna were amazing after a day of skiing. Very convenient located, just 3 minutes by car to the gondola. Close to the main street with restaurants at walkable distance. Very nice staff. We will definitely be back next year and stay here again.
Verified review

6/10 Okay

MIRELA

Liked: Staff & service, amenities
Disliked: Cleanliness
The rooms need an upgrade. Smell bad, the towels are so used or bad washing machine. The spa is excellent and makes all money paid. We get a ticket for parking on front of the hotel. The receptionist said the parking is not free but didn’t mention we gonna get a fine if we leave the car there. We left one day earlier, but no refund or credit for that. The receptionist said that is not possible because our reservation was pre-paid! Instead we paid the fine. The breakfast is served until 9:30AM,to early for us to can enjoy the second day of this.
Stayed 3 nights in Jan 2022
Verified review

2/10 Terrible

Drinias

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Παλιό και υπερτιμημένο

Αντιεπαγγελματική και Θρασύτατη η συμπεριφορά της διευθύντριας του ξενοδοχείου. Υπάρχουνε σε ακτίνα 100 m πολύ καλύτερα ξενοδοχεία με καλύτερες παροχές και καλύτερη τιμή
Stayed 1 night in Feb 2020
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Spa ideal and comfort without a lot of people

Ice and friendly staff especially the young lady from spa
Stayed 3 nights in Jan 2020
Verified review

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, amenities
It is exactly what it is cheap . So what would you really expect.
Stayed 7 nights in Mar 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with decent spa, breakfast and shuttle to the gondola
Stayed 3 nights in Dec 2018
Verified review

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ski trip

Overall it was great.
Stayed 4 nights in Mar 2018
Verified review

10/10 Excellent

Mehnur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025
Verified review

8/10 Good

Kristiyan

Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Verified review

10/10 Excellent

Burcu Meryem

Stayed 2 nights in Mar 2023
Verified review

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Verified review

8/10 Good

Jodie Ann

Stayed 1 night in Feb 2022
Verified review

2/10 Terrible

Drinias

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Verified review

10/10 Excellent

Mirjana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2019

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