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Grand Royale Apartment Complex & Spa

3.5 star property
Family-friendly ski hotel with full-service spa

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Photo gallery for Grand Royale Apartment Complex & Spa

Breakfast, lunch, dinner served; international cuisine
Indoor pool, open 9:00 AM to 8:00 PM, sun loungers, lifeguards on site
Exterior
Lobby
Couples treatment rooms, sauna, hot tub, steam room, Turkish bath

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Hot Tub
  • Housekeeping
  • 24/7 front desk
  • Pool

Explore the area

Map
3 Todorini Ochi Str, Bansko, 2770
  • Bansko Ski Resort
    ‪11 min walk‬
  • Bansko Gondola Lift
    ‪12 min walk‬
  • Ski Bansko
    ‪29 min drive‬

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Room options

View all photos for Standard Studio

Standard Studio | Minibar, soundproofing, free cribs/infant beds, free WiFi

Standard Studio

  • 377 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Apartment, 1 Bedroom, Non Smoking

Apartment, 1 Bedroom, Non Smoking | Minibar, soundproofing, free cribs/infant beds, free WiFi

Apartment, 1 Bedroom, Non Smoking

  • 592 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Apartment, 2 Bedrooms, Non Smoking

Apartment, 2 Bedrooms, Non Smoking | Minibar, soundproofing, free cribs/infant beds, free WiFi

Apartment, 2 Bedrooms, Non Smoking

  • 861 sq ft
  • Mountain view
  • Sleeps 6
  • 1 Double Bed, 1 Twin Bed and 1 Double Sofa Bed

About the neighborhood

Bansko

Grand Royale Apartment Complex & Spa places you within a 15-minute stroll of popular sights such as Bansko Gondola Lift and Vihren. This 74-room, 3.5-star hotel has conveniences like a full-service spa, an indoor pool, and free in-room WiFi.

What's nearby

  • Bansko Ski Resort - 11 min walk - 0.6 miles
  • Bansko Gondola Lift - 12 min walk - 0.7 miles
  • Vihren - 13 min walk - 0.7 miles
  • Holy Trinity Church - 3 min drive - 1.5 miles
  • Ski Bansko - 29 min drive - 4.5 miles

Getting around

  • Sofia Airport (SOF) - 142 min drive

Restaurants

  • ‪Chateau Antique - ‬6 min walk
  • ‪The House - ‬7 min walk
  • ‪Ginger - ‬8 min walk
  • ‪Victoria - ‬10 min walk
  • ‪Бай Миле - ‬6 min walk

About this property

Grand Royale Apartment Complex & Spa

Family-friendly ski hotel with full-service spa
Guests of Grand Royale Apartment Complex & Spa enjoy a full-service spa, an indoor pool, and a children's pool. You can take advantage of free parking, along with an airport shuttle for a fee (available 24 hours). The 24-hour front desk has multilingual staff ready to assist with concierge services, securing valuables, and dry cleaning/laundry. Other amenities at this ski hotel include a gym, a sauna, and free WiFi in public areas.
Guests can expect free WiFi and TVs with cable channels. Bathrooms offer hair dryers, bathrobes, and slippers. Dryers, balconies, and sitting areas are also standard.
An indoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 5 treatment rooms including rooms for couples. Services include hot stone massages, sports massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

Languages

Bulgarian, English

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free ski shuttle
  • Free uncovered self parking on site
  • Limited onsite parking

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Grand Royale
  • Lobby bar

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Books
  • Children's pool
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Indoor pool
  • Library
  • Playground
  • Sauna
  • Ski storage
  • Snow sports gear
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Living room
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Conference center

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance

More

  • 1 building
  • 5 floors
  • Built in 2011
  • Fireplace in lobby
  • Lifeguards
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Electric kettle
  • Limited room service
  • Microwave
  • Minibar
  • Refrigerator

More

  • Dryer
  • Heating
  • Living room
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 10 PM
Early check-in subject to availability
Early check-in fee: BGN 20
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: BGN 1.50 per person, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in fee: BGN 20 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
  • Check-in: 2 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • Pool access available from 9:00 AM to 8:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.

Property is also known as

Grand Royale Apartment Complex
Grand Royale Apartment Complex Bansko
Grand Royale Complex
Grand Royale Complex Bansko
Grand Royale Apartment Complex Hotel Bansko
Grand Royale Apartment Complex Hotel
Grand Royale Apartment Complex Spa
Royale Apartment Complex
Royale Complex & Spa Bansko
Grand Royale Apartment Complex & Spa Hotel
Grand Royale Apartment Complex & Spa Bansko
Grand Royale Apartment Complex & Spa Hotel Bansko

Frequently asked questions

Are free cancellation options available at Grand Royale Apartment Complex & Spa?

Grand Royale Apartment Complex & Spa provides free cancellation on some room rates. If you'd like to learn more, take a look at the cancellation policy on our site.

What's there to see close to Grand Royale Apartment Complex & Spa?

This hotel is located in Bansko, a short 11-minute walk from Bansko Ski Resort and also 12 minutes on foot from Bansko Gondola Lift. You'll also find Vihren and Museum of Otets Paisii Hilendarski less than a mile away.

Will I be able to park at Grand Royale Apartment Complex & Spa?

Yes, uncovered self parking is offered for free at the hotel. Though parking is limited, electric car charging is also available.

Is a spa located at Grand Royale Apartment Complex & Spa?

There is a full-service spa available for guests to enjoy and services include prenatal massages, sports massages, body wraps, and aromatherapy.

Does Grand Royale Apartment Complex & Spa have a casino at the property?

No, Grand Royale Apartment Complex & Spa doesn't have a casino.

Will I find an indoor pool at Grand Royale Apartment Complex & Spa?

Yes, this hotel has an indoor pool along with a hot tub. Guests have pool access between 9:00 AM and 8:00 PM.

Is Grand Royale Apartment Complex & Spa good for couples?

There are plenty of amenities for couples at this hotel, including an indoor pool, a bar, and a restaurant.

Does Grand Royale Apartment Complex & Spa have a hot tub?

Yes, guests can enjoy a spa tub at this hotel.

Does Grand Royale Apartment Complex & Spa have a restaurant that serves breakfast?

Yes, Grand Royale Apartment Complex & Spa serves breakfast for a surcharge at Grand Royale.

Will Grand Royale Apartment Complex & Spa allow pets to stay free of charge?

No, pets aren't allowed at Grand Royale Apartment Complex & Spa.

Does Grand Royale Apartment Complex & Spa have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

Are there rooms with balconies at Grand Royale Apartment Complex & Spa?

Yes, every guestroom at Grand Royale Apartment Complex & Spa comes with a balcony with some featuring mountain views.

Grand Royale Apartment Complex & Spa Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 18 out of 35 reviews
Rating 8 - Good. 10 out of 35 reviews
Rating 6 - Okay. 3 out of 35 reviews
Rating 4 - Poor. 3 out of 35 reviews
Rating 2 - Terrible. 1 out of 35 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

9.2/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good experience

We had a very pleasant and comfortable stay. Our 2- bedroom apartment was clean and spacious, the kitchen had sufficient amount of utensils and plates. We brought our own coffee machine, if we had not, there would not be a way for us to make our own coffee (we prefer it first thing in the morning, before dressing to go for breakfast to the restaurant). We appreciated that there was a kitchen towel and a feet towel (something that is missing in many other Bulgarian rental units), as well as bath robes and slippers for everyone. The beds were a bit hard for us but there was a variety of pillows which was good. Excellent wifi signal and a wide variety of TV programs. All in all, great apartment. We had breakfast included, some of the other guests of the hotel had also dinner included. We preferred to not include the dinner but ended up eating in the restaurant's hotel all 3 evenings and it seemed to us that we would have had a greater variety of food to choose from if we had the dinner included. At least we could see that there was a big variety of deserts in the all-you-can-eat dinner option compared to our 3 possible desserts to order. The service at the restaurant could have been better. In 2 of our 3 meals my meal arrived with a great delay -after the rest of the family had finished theirs.
Stayed 3 nights in Jul 2024

2/10 Terrible

desmond

Disliked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024

10/10 Excellent

Yiana

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a brilliant place for our anniversary trip, the staff were friendly, the apartment was clean and the breakfast in morning was lovely. (Scramble eggs were heavenly). My only note would be that the apartment wasn’t really soundproof as we could hear our neighbours both above and next to us walking around and talking quite loudly. We’re heavy sleepers so it’s wasn’t a problem for us, but it’s not quite ‘soundproof’ as the listing says. That’s the only fault in the whole experience. Besides that it was great!
Stayed 7 nights in Feb 2024

10/10 Excellent

Vesna, Saddle Brook

Traveled with family and small children, Traveled with family
Everything was great. Would def go there again!
Stayed 2 nights in Oct 2023

8/10 Good

Blagoy

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean and quiet . Location is okay and staff is very helpful and friendly! The one bedroom apartment is super spacious and in a nice layout. It’s perfect for a family stay with kids . Few things that can be improved are that the ventilation and air flow in the lobby, rooms and common areas very low and definitely needs more air . Also breakfast should be more diverse and not same options every day. But overall the hotel is Very Good . Will probably come back next time we visit Bansko.
Stayed 4 nights in Sep 2023

10/10 Excellent

Radka, Martinsburg

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with swimming pool, close to ski lift area
Stayed 2 nights in Jul 2023

10/10 Excellent

Dragosh

Stayed 7 nights in Jan 2023

10/10 Excellent

Ioannis

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent and very clean.

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022

4/10 Poor

Meir

Stayed 5 nights in Mar 2022

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very pleasant and comfortable

The hotel was value for money. We stayed in Bansko for a whole week for our ski holidays. However, at the beginning of our holiday we stayed in a different hotel. We stayed at Grand Royale only for 4 days at the end of the trip. The breakfast was really nice and full of different things to suit all tastes. The room was spacious and very clean. The staff at the hotel was very friendly and helpful at all times. Although the gondola is not very far from the hotel, the hotel has a free shuttle bus to take guests to the gondola. The hotel is not only beautiful but it has all kind of things like playground areas and spa.
Stayed 3 nights in Feb 2022

10/10 Excellent

Ionut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location! 😊😊
Stayed 5 nights in Jan 2022

10/10 Excellent

Verified traveler

Stayed 3 nights in Jan 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed before so know the property quite well. I like location 15min walk to town centre. Sauna, steamroom & Swimming pool are excellent. Everywhere is spotlessly clean. Staff are friendly & provide excellent service. Shuttle bus to & from Gondola, clean, reliable & punctual. Asked for extra blanket for my room one evening & received within 10mins.
Stayed 7 nights in Mar 2020

8/10 Good

Verified traveler

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
The hotel offers you all the facilities in good price.However, the breakfast and cleanliness are areas that need improvement.
Stayed 5 nights in Feb 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worm property and staff. Good spa and food. I recomend.
Stayed 4 nights in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious apartment and lovely hotel. Easily walkable to main street and gondola. We were there for New Year’s Eve and the staff organised a great evening with entertainment and fireworks - excellent night. Staff worked really hard- thank you!
Stayed 7 nights in Dec 2019

6/10 Okay

eran

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019

8/10 Good

Bernard

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2019

10/10 Excellent

tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bansko best value spa retreat! Beats Kempinski

An amazing hotel with a magical spa retreat. Loved the room and the views. Best massages i’ve had for a long time! Room services food was okay but the staff are so friendly which made up for it! Free shuttles to the gondola also helped getting out early and saved us the walk. Definitely would stay again if i get back to bansko!
Stayed 7 nights in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Good location. Great breakfast. Fantastic pool and spa . Basic rooms but clean . Poor self catering facilities
Stayed 5 nights in Apr 2018

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

Hotel is borderline average

If you opt for half board (dinner and breakfast) know that during dinner you will have to buy all of your drinks

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

George, Bucharest

Liked: Cleanliness

Nice hotel to stay, however not an impressive one

First of all, the hotel location is very difficult to find - the location shown on Expedia map is definitely wrong! The staff is really nice and helpful, the hotel design is original. The breakfast needs improvement, rooms are big enough but everything inside looks cheap.

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