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Kempinski Hotel Grand Arena

5.0 out of 5.0

Recent guest reviews

We've just returned from a weeks holiday at the Kempinski Hotel in Bansko. It's about a 2 hour transfer from Sofia airport and we arranged this with the hotel for 200 EUR return. On arrival at the hotel check in was smooth and we had 2 rooms on the 2nd floor 220 and 222. We were a party of 2 adults and 2 12 year olds. The rooms were comfortable with the exception of the air conditioning. It was set at 21abd would not go cooler, but everyday of our stay the daytime temperatures were about 34 degrees and it made for very uncomfortable sleeping. This is the only reason I haven't given an 'excellent' rating above. The beds were comfy, tv, safe, mini bar, Plenty of hanging space in the wardrobe.stylish bathroom with shower and a bath. Nice toiletries. Robes and slippers, evening turn down service and free water. Balcony with 2 chairs and a small table. Breakfast was served from 7am and it was a fabulous buffet, everything you could possibly want. There was an egg station where the do great omelletes. Staff were all very pleasant. Housekeeping did a pretty good job although one day our room wasn't cleaned til after 5pm. We spent quite a bit of our time round the pools. There are 2 outdoor ones +a kids paddling pool and an indoor one. Very clean and the sunbeds and parasols were all good quality and comfortable. Most of the time we didn't have a problem getting beds. This is our 3rd Kempinski we have stayed in and they have all been excellent. I would certainly recommend this one, but do hope they sort out the air con.

Every time I stayed there is a real 5* experience. The stuff is polite and friendly. The rooms are very spacious and comfortable, the summer morning mountain view is spectacular. Beds are fantastic, I just love the pillows! The first class breakfast is real trade mark. Nice spa and pools, especially La Veranda with its mountain view. The hotel atmosphere makes you feel like your are at your own place. I definitely recommend Kempinski Hotel Grand Arena for your stay in Bansko.

As part of an international chain, 5-star in Berlin is 5-star in Bansko. I stayed a week in this hotel and I enjoyed the embossed dressing gown, the bathroom slippers, the face-cloth, single and bath towels provision. I enjoyed the changes of good quality shampoo, conditioner and body gel. There was a daily ritual of turning the beds down and preparing the room for final slumbers. I enjoyed the nod to the environment by placing the choice on the guests about how often they had their linen changed. These small things we might take for granted, but I noticed them here. The breakfasts spread across a stimulating range. Such was its breadth that it might take a discerning consumer two hours to go through the courses. But each course was of the highest quality. Always a little indicator of a chef who has pride in what s/he does is the fact of fresh bread. Not only was it fresh that morning, but there was a variety of it. And there was a breakfast cook on hand to cook your eggs to whatever artistic endeavour that might inspire you. In the evenings, the cooking was of an equally high standard. At least, it was cooked and presented to a standard to which I could find no fault. The wines (reds) even at the affordable end had a full rounded taste that added pleasure to the evening. And in the background, the management and staff went about their jobs in a way that left you aware of work having been done, but not aware of the effort that must have been expended to do it. All adding to the relaxation of the stay.

Every summer we enjoy the marvelous hospitality at the Kempinski Grand Arena. The staff are wonderful throughout, and I should not single out any one person in particular, but Mira and Maya from Reservations were most accommodating. This year even the evening meal in the restaurant was much improved, an area which previously lacked, shall we say, panache... Some new restaurant staff seemed to be under close scrutiny by their manager and I am sure good results will be forthcoming there, too. Thanks again for a great time, Boyan

In the Pirin Mountains, a two-hour-drive from Sofia, Bansko is striving to compete with winter resorts in the Alps. The town is growing and is trying hard to develop its infrasructure to match the new hotels. We came to the Kempinski Grand Arena at the end of the month of June (off season) to celebrate a Norwegian-Bulgarian wedding. The hotel was immaculate, welcoming and impressive. Compared to Norwegian prices it was a bargain. Service was first-class, the meals were copious and tasty and the views of the Perin Mountains were breath-taking. With temperatures reaching 38 degrees celsius, the three pools in the lavish gardens were popular.

Was here with a group on a hiking holiday, the hotel was really good and the staff were excellent. Large rooms. Only feedback was that we all found it impossible to regulate the temperature below 21'C in the room which were a little too warm. The pools, steam rooms and sauna were well maintained and the buffet food was top class.

The rooms are spacious, cosy, clean. The beds are more than comfortable! There are as much pillows available as you wish and need to! The staff is friendly and offers an excellent service! Incredible breakfast, the richest possible! All the hotel is clean, relaxing, cosy! We like it very much and stay there every summer (as we do not ski) to escape from the city dust and heat.

I stayed there summertime to play golf around. The location is impressive, the rooms are very nice. The food is made with phantasy and ambition. The breakfast is remarkable. The staff is competent and very polite.

I think all the other reviews on here say it, but really the staff make this place. They were fabulous - nothing was too much trouble. We had a mountain view room which was nice, spacious with all the usual mini bar and tv etc. Occasional noise from the room next door, but it didn't bother us. Breakfast a good spread of cereals, fruit, choice of coffees, juice, hot food, cheese etc...and then there was the spa: gorgeous indoor and outdoor pools, sauna, steam room etc. We stayed in June and the place was quiet, so great value.

Its our third year in a row at Kempinski during this time of the year. Its amazing how this place continues to impress and delight us. The free upgrade on arrival was a brilliant touch and we were astound by the deluxe room - it was very spacious and luxurious and perfect for my wife, 4 year old boy, baby and me. We had a wonderful presents for the 120th anniversary - cake and a bottle of rakia. High standards are kept and at the same time I saw some improvements mostly related to the kids – kids check-in with cookies, the self service area at the Gallery restaurant during breakfast, the book to collect stickers. All great ideas to be conducive to the little ones. the Breakfast at the Gallery restaurant - real trademark. Great variety, fresh juice and coffee serviced at the table. I can acknowledge however that most valuable asset of the hotel is the staff and the hotel Management, they make you feel part of their family. Day and night they put a lot of hours and efforts, making my holiday so enjoyable. Its worth mentioning the staff we had interactions with and present my sincere compliments: - Carsten Seubert, GM - it was really impressive to be welcomed at check-in personally by the hotel GM. He might have just run across, but nevertheless it felt good and made my modest family feel important. Mr. Seubert was also very opened to my entire family. - the man that assisted us with the luggage both at arrival and departure. Very friendly and positive person. Unfortunately I did not get his name. - Eva, at the kids club. This is the first time i see my boy so excited at such a club. He always requires either me or my wife staying with him, but this time was not the case. Eva managed to engage him and this is truly appreciated. Well done. - Roza, the housekeeping lady. Although i never met her personally, she did a fantastic job in keeping the room clean and tidy. - Milka, at the reception. Very polite and helpful person. - Maya Kirantcheva my contact for reservation, she reacted very prompt to my request, accomodating all my claims Definetely the best ratio price/quality, not just in Bulgaria, but most pobably in Europe. I am eager to return again :)

Pirin Street 96 Bansko

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Kempinski Hotel Grand Arena places you next to Bansko Ski Resort and within a 15-minute drive of Dobrinishte Ski Resort. This 157-room, 5-star hotel has 3 indoor and 2 outdoor pools, along with ski-in/ski-out access.


Dining

Free buffet breakfast is included with your stay. There are ample dining options with 3 onsite restaurants, including Gallery Restaurant, which specializes in international cuisine and serves breakfast, and Come Prima Restaurant with its pool views. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the 2 coffee shops/cafés.


Rooms

All 157 air-conditioned rooms provide balconies, minibars, and coffee makers. Guests can expect free WiFi and 27-inch LCD TVs with cable channels. Beds are dressed in pillow menus and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Other amenities include free newspapers, free bottled water, and safes.


Property features

Kempinski Hotel Grand Arena features ski-in/ski-out access, a full-service spa, and 3 indoor pools. Parking is EUR 5 per day (EUR 10 per day for valet parking)—but if you prefer not to drive, catch a ride in the airport shuttle (available on request) for EUR 160 per person one way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this ski hotel include 2 outdoor pools, a children's pool, and a fitness center.

Room options

Deluxe Room, 1 King Bed, Mountain View

King 1 | Sleeps 3

Junior Suite, 1 King Bed, City View

King 1 | Sleeps 3

Junior Suite, 1 King Bed, Mountain View

King 1 | Sleeps 3

Executive Room

Full 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

91% of guests recommend this hotel

Total of 848 reviews