2/10 Terrible
jason
Traveled with family
Jul 25, 2025
We pulled into a Microtel in Amsterdam NY and clicked to make a reservation near us. I am unfamiliar with the area and thought I made the correct reservation. Right after making the reservation I walked into the lobby only to be told very rudely that we were at the wrong one and the correct one was an hour away. She didn’t even say goodbye, just walked away from the desk. We went back to the car and called orbitz reservations. They called the hotel to try to get a refund, since it was less than 5 minutes from when we booked. The hotel said they have a no refund policy. Which if the reservations had been older than a few minutes I would have understood. So that topped with the very rude front desk lady did not lead to a good experience
jason
Stayed 1 night in Jul 2025