Hotels on the Lake in Akumal

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May 19 - May 20

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May 20 - May 21

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Akumal hotels essential information

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Recent Hotels on the Lake Reviews

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

5/5 Excellent

"The staff was amazing at this resort, Evryone was exceptional. Our Hosts Leo and Jharry made sure my husband and I had everything we needed daily. They were friendly, courteous, and always eager to help. They made our experience extra special. We became ULC members while we were there and are looking forward to many more awesome vocations."

A verified traveler stayed at Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

Posted 12 hours ago

Bahia Principe Explore Akumal - All Inclusive

1/5 Terrible

"Potential guests considering Bahia Principe Akumal should be aware of serious concerns regarding whether the resort delivers the all-inclusive experience it actively markets and charges premium pricing for. I have over a decade of hospitality experience leading customer experience teams, so I am very familiar with service standards and operational execution. Unfortunately, my stay at Bahia Principe Akumal involved repeated failures across multiple stages of the guest journey. Before arrival, I attempted to book services through Expedia and the resort’s systems but encountered constant inconsistencies between the app, website, and reservation channels. Despite multiple attempts and working with customer service, I was unable to secure bookings and was later given incorrect reservations that did not match my requests. Upon arrival, I was repeatedly told nothing was available. Although advertised as an all-inclusive property with 18 restaurants, we were effectively limited to a single buffet for most of the stay because core services were inaccessible. After escalation, I was refused any meaningful compensation or accountability. More concerning, Expedia was later told we received spa coupons, discounts, and upgrades—none of which were provided. We were also redirected to a timeshare presentation when seeking clarification. Even more troubling is the resort’s reliance on Expedia terms and conditions to avoid responsibility for delivering marketed services. Until these issu"

A verified traveler stayed at Bahia Principe Explore Akumal - All Inclusive

Posted 17 hours ago

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