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Carretera Chetumal - Cancún Akumal QROO

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in public areas
  • Onsite dining
  • Spa

Bahia Principe Luxury Akumal - All Inclusive places you within a mile (2 km) of Riviera Maya Golf Club and Aktun Chen. This 758-room, 4-star property has 3 outdoor pools along with a private beach and a golf course.


Dining

Start your day off right with a free buffet breakfast, served each morning from 7:00 AM to 10:30 AM. There are multiple options for onsite dining with 4 restaurants, including Riviera, which specializes in international cuisine. Satisfy your hunger from the comfort of your room with 24-hour room service.


Rooms

The 758 rooms have an array of amenities, including balconies, free bottled water, and ceiling fans. Guests can expect to find TVs with satellite channels. Beds are dressed in pillow menus and bathrooms offer jetted tubs, rainfall showers, hair dryers, and free toiletries. Other amenities include safes, phones, and ironing boards.


Property features

Bahia Principe Luxury Akumal - All Inclusive features a private beach, a golf course, and a full-service spa. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and concierge services. Other amenities at this all-inclusive property include 3 outdoor pools, a nightclub, and a children's pool.

Guest reviews for Bahia Principe Luxury Akumal - All Inclusive

Everyone (37) Couples (7) Family (13)
5
Everyone

Lonely

By on Sep 23, 2021

Review comment responded on Oct 2, 2021

Dear Guest: We appreciate you choosing our resort for your holidays. We would have liked to know your comments through this important medium We hope to have the opportunity to change your perception in the future as we believe you will enjoy our new services. Best regards, Karina Guzmán. Bahia Principe Luxury Akumal.

1
Everyone

By on Jul 15, 2021

Review comment responded on Jul 27, 2021

Dear Guest : We appreciate you choosing our resort for your holidays . We would have liked to know your comments through this important medium We hope to have the opportunity to change your perception in the future as we believe you will enjoy our new services. Best regards, Lucero Alvarado Bahia Principe Luxury Akumal

3
Everyone

By on Jul 9, 2021

Review comment responded on Jul 20, 2021

Dear Guest : We appreciate you choosing our resort for your holidays . We would have liked to know your comments through this important medium We hope to have the opportunity to change your perception in the future as we believe you will enjoy our new services. Best regards, Lucero Alvarado Bahia Principe Luxury Akumal

5
Family

Lovely Friendly hardworking staff! Excellent foods! Beautiful grounds... plus excellent entertainment. Ask for YAMILE at the Coba Spa for the best massage! Thank you Oscar, Olivia, Alfredo and Daniel for your sincerity and kindness! My sister and our sons had a blast! Hoping to see you again for an excellent rest and relaxation! Our room is outdated but very clean. They are remodeling other sections now...

By on Jun 29, 2021

Review comment responded on Jul 15, 2021

Dear Guest, First of all we would like to thank you for choosing Bahia Principe Hotels & Resots! We are glad to hear that you enjoyed your time in our hotel and we appreciate the time you took to share your experience. Kind regards from all the staff in Mexico, Lucero Alvarado Bahia Principe Luxury Akumal

1
Family

Now this review may sound like a very disgruntled customer, and it is. However I wrote a little of this review each day as we experienced “the best” of what Bahia Principe Luxury Akumal has to offer. My hope is that this narrative review saves someone else from making the $9,000 mistake I did in bring my family of 7 here. The best way the describe this place as you pull up is a thin veneer of luxury that is quickly revealed to be covering up a property that has seen better days. First, we arrived at 3:00pm on a Friday afternoon. There were 4 front desk attendants working and only 2 had people waiting behind the ones that they were helping so we figured it would be too bad. A hot and sweaty 50 minutes later we were finally on our way to our rooms after it took them 15 minutes to find a room type that we had reserved and paid for. When we wanted to get dinner reservations for 7, we waited another 40 minutes in line to talk to the ONE concierge that was working for a very large resort. When we went to our sons’ room to get them settled, the roof was leaking and there was a giant puddle in the floor. They had to have known because someone had pulled the bed away from the wall so it wouldn’t get wet. This resort has no concept of customer service. When our son accidentally locked himself out of his room, the floor butler of our building, which is 100 yards from our son’s building, told my wife he was too busy to help her and go to the lobby.

By on Jun 25, 2021

Review comment responded on Jun 29, 2021

Dear Guest: First of all I would like to thank you for your detailed feedback regarding your recent stay at our hotel resort. It will certainly help us to keep focus on customer satisfaction and fulfillment of our hotel standards. It is a pity that we have not exceeded your expectations; accept our sincere apologies, it certainly does not reflect the commitment and the quality that we have exhibited for many years. We hope to have the opportunity to change your perception in the future as we believe you will enjoy our new services. Sending you our best regards,

1
Everyone

By on Jun 22, 2021

Review comment responded on Jul 15, 2021

Dear Guest : We appreciate you choosing our resort for your holidays . We would have liked to know your comments through this important medium We hope to have the opportunity to change your perception in the future as we believe you will enjoy our new services. Best regards, Lucero Alvarado Bahia Principe Luxury Akumal

1
Friends

rooms were filthy, dirt and mold on walls and floor. Stains on bedding. The food was not cooked fully, very limited food options

By on May 29, 2021

Review comment responded on Jun 4, 2021

Dear Guest : We appreciate you choosing our resort for your holidays. The note and comments we have received from you are of a high value to us and our teams. We hope to have the opportunity to change your perception in the future as we believe you will enjoy our services, as we strive every daye for the improvement and satisfaction of all our guests. Best regards,

5
Friends

It was nice to be able to enjoy the adjoining properties as well.

By on May 25, 2021

Review comment responded on May 26, 2021

Dear Guest, We would like to express our gratitude for choosing our hotel for your vacations. We thank you for your evaluation and we hope that you spent a wonderful holiday in the resort. If you choose us again as your holiday destination it will be pleasure to serve you again in the best possible way. Kind Regards,

4
Partner Couples

Big resort need to use trolly but was enjoyable doing so. Beach is all coral and rocky with limited access to calm smooth waters. Staff was very nice and superb service. Relaxing resort

By on Apr 26, 2021

Review comment responded on Apr 27, 2021

Dear Guest, Thank you for choosing our facility as your holiday destination.We are happy to know that you completely enjoyed your holidays at the resort.It was honor for our entire team to be at your service again making your holiday enjoyable. Regards !!! Lucero Alvarado Bahia Principe Luxury Akumal

2
Partner Couples

By on Mar 8, 2021

Review comment responded on Mar 13, 2021

Dear Guest, We appreciate you choosing our resort for your holidays We would have liked to know your comments through this important medium We hope to have the opportunity to change your perception in the future as we believe you will enjoy our new services. Best regards, Lucero Alvarado Bahia Principe Luxury Akumal

Bahia Principe Luxury Akumal - All Inclusive

Carretera Chetumal - Cancún, Akumal, QROO 77760
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