Bahia Principe Luxury Akumal - All Inclusive

Luxury property on the beach, with 3 outdoor pools

VIP Access

Choose dates to view prices

Where to?

Dates

October 2025

November 2025

8 bars/lounges, 3 poolside bars, 2 beach bars, swim-up bar

7 restaurants, breakfast, lunch, dinner served; international cuisine

Overview
Rooms
Location
Policies

Very good

Popular amenities

Explore the area

Carretera Chetumal - Cancún, Km 250, Akumal, QROO, 77760

Place, Dolphinaris Tulum
‪6 min walk‬
Place, Riviera Maya Golf Club
‪18 min walk‬
Place, Akumal Beach
‪6 min drive‬
Airport, Tulum Intl. Airport (TQO)
‪78 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for Rewards members

Learn more about VIP Access

Room options

1 bedroom, in-room safe, individually furnished, desk

Junior Suite (Superior)

Very good

409 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite (Superior)

Very good

409 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite (Superior)

409 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Room (Deluxe-Adults Only)

Good

388 sq ft
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Deluxe - Adults Only)

495 sq ft
Partial ocean view
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront

Exceptional

495 sq ft
Partial ocean view
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite (Deluxe)

Wonderful

495 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Deluxe)

495 sq ft
Partial ocean view
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront

409 sq ft
Partial ocean view
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Room (Deluxe)

388 sq ft
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Deluxe)

495 sq ft
Partial ocean view
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite (Superior)

409 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Superior)

409 sq ft
Ocean view
Sleeps 4
1 King Bed

Junior Suite (Superior)

409 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Superior)

409 sq ft
Ocean view
Sleeps 4
1 King Bed

Junior Suite (Superior)

Good

409 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Superior)

Very good

409 sq ft
Ocean view
Sleeps 4
1 King Bed

Junior Room (Deluxe-Adults Only)

388 sq ft
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Deluxe - Adults Only)

409 sq ft
Partial ocean view
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite (Deluxe-Adults Only)

409 sq ft
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Deluxe - Adults Only)

409 sq ft
Partial ocean view
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite (Deluxe-Adults Only)

409 sq ft
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Deluxe - Adults Only)

409 sq ft
Partial ocean view
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite (Deluxe Swim Up)

Exceptional

388 sq ft
1 bedroom
Sleeps 4
1 King Bed

Junior Suite (Deluxe Swim Up)

388 sq ft
1 bedroom
Sleeps 4
1 King Bed

Junior Suite (Deluxe Swim Up)

388 sq ft
1 bedroom
Sleeps 4
1 King Bed

Junior Suite (Deluxe Swim Up)

388 sq ft
1 bedroom
Sleeps 4
1 King Bed

Junior Suite (Deluxe Swim Up)

388 sq ft
1 bedroom
Sleeps 4
1 King Bed

Junior Suite (Deluxe Swim Up)

388 sq ft
1 bedroom
Sleeps 4
1 King Bed

Junior Suite (Premium)

388 sq ft
1 bedroom
Sleeps 4
1 King Bed

Junior Suite (Premium)

388 sq ft
1 bedroom
Sleeps 4
1 King Bed

Junior Suite (Premium)

388 sq ft
1 bedroom
Sleeps 4
1 King Bed

Junior Suite (Premium)

377 sq ft
1 bedroom
Sleeps 4
1 King Bed

Junior Suite (Premium)

Very good

388 sq ft
1 bedroom
Sleeps 4
1 King Bed

Junior Suite (Premium)

388 sq ft
1 bedroom
Sleeps 4
1 King Bed

Suite, 2 Bedrooms

334 sq ft
2 bedrooms
Sleeps 5
1 King Bed

Suite, 2 Bedrooms

334 sq ft
2 bedrooms
Sleeps 5
1 King Bed

Suite, 2 Bedrooms

334 sq ft
2 bedrooms
Sleeps 5
1 King Bed

Suite, 2 Bedrooms

334 sq ft
2 bedrooms
Sleeps 5
1 King Bed

Suite, 2 Bedrooms

334 sq ft
2 bedrooms
Sleeps 5
1 King Bed

Junior Suite, Oceanfront (Superior)

Very good

409 sq ft
Ocean view
Sleeps 4
1 King Bed

About the neighborhood

Akumal

Bahia Principe Luxury Akumal - All Inclusive places you within a mile (2 km) of Riviera Maya Golf Club and Aktun Chen. This 758-room, 4.5-star property has 3 outdoor pools along with a private beach and a golf course.

What's nearby

Dolphinaris Tulum - 6 min walk - 0.4 miles
Riviera Maya Golf Club - 18 min walk - 1.0 mile
Aktun Chen - 18 min walk - 1.0 mile
Akumal Beach - 6 min drive - 4.2 miles
Half Moon Bay - 10 min drive - 5.3 miles

Getting around

Tulum Intl. Airport (TQO) - 68 min drive

Restaurants

‪Bahia Principe Grand Coba - ‬8 min walk
‪Katok - ‬7 min walk
‪Restaurante Yucatan - ‬15 min walk
‪Yum Buffet - ‬4 min walk
‪Lobby Pub - ‬6 min walk

About this property

Bahia Principe Luxury Akumal - All Inclusive

Luxury property on the beach, with 3 outdoor pools

Bahia Principe Luxury Akumal - All Inclusive features a private beach, a golf course, and a full-service spa. You can put free parking to good use if you drive. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, dry cleaning/laundry, and securing valuables. Other amenities at this all-inclusive property include 3 outdoor pools, a nightclub, and a gym.

Guests can expect to find free WiFi and TVs with satellite channels. Bathrooms offer hair dryers, free toiletries, slippers, and bathrobes. Other standard amenities include furnished balconies, sofa beds, and coffee makers.

Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including a private beach, 5 outdoor tennis courts, and complimentary bicycles. 3 outdoor swimming pools are on site along with a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Bahia Spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Similar properties

3 outdoor pools, pool umbrellas, sun loungers

On private beach
Pool
Hot Tub
Breakfast included

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Electric car charging station on site
Free self parking on site

Food and drink

Free buffet breakfast available daily 7:00 AM to 10:30 AM
2 beach bars
3 poolside bars
7 restaurants
8 bars/lounges
A swim-up bar
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

Arlequin
Dolce Vita
Frutos del Mar
Riviera
Rodizio Los Corales

Things to do

27-hole golf course
3 outdoor pools
5 outdoor tennis courts
Arcade/game room
Basketball
Beach volleyball
Bicycle tours
Billiards/pool table
Free bicycle rentals
Free children's club
Full-service spa
Gym
Kayaking
Nightclub
Playground
Sauna
Shopping
Snorkeling
Steam room

Family friendly

3 outdoor pools
Arcade/game room
Dining table
Free babysitting
Free children's club
In-room sofa bed
Laundry facilities
Playground
Snack bar/deli
Supervised activities for children (surcharge)

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk
Water dispenser

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

Conference space

Outdoors

Beach towels
Beach umbrellas
Free pool cabanas
Garden
In a nature reserve
On a private beach
On the bay
Pool loungers
Terrace

Full-service spa

Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Facials
Hot tub
Hydrotherapy
Manicures/pedicures
Reflexology
Sauna
Spa treatment rooms
Steam room

Accessibility

No elevator

3 floors
Banquet hall
Eco-friendly cleaning products used
Smoking not allowed

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Single sofa bed

Bathroom

Bathrobes
Free toiletries
Hair dryer
Private bathroom
Shampoo
Slippers
Soap
Toilet paper
Towels provided

Entertainment

TV with satellite channels

Food and drink

24-hour room service
Coffee/tea maker
Dining table
Free bottled water

Air conditioning (climate-controlled)
Ceiling fan
Desk
Desk chair
Individual furnishings
Iron/ironing board
Laptop workspace
LED lighting
Phone
Recycling
Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Contactless check-in available

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from April 21 2025 to November 30 2025 (completion date subject to change). The following areas are affected:

Select guestrooms

Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

This property doesn't allow pets

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

Sanitation services: USD 1.8 per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property uses eco-friendly cleaning products

Safety features at this property include a fire extinguisher and a first aid kit

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Check-in: 3:00 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards. Cash is not accepted.
This property uses eco-friendly cleaning products.
Onsite safety features include a fire extinguisher and a first aid kit.

Additional information about polices, regulations, and more:

There are no elevators.
No cribs or infant beds are available.
No rollaway or extra beds are available.

Property is also known as

Akumal Grand Bahia

Akumal Grand Bahia Principe

All Inclusive Bahia

All Inclusive Bahia Principe

Bahia All Inclusive

Bahia Principe All Inclusive

Grand Bahia Principe Akumal

Bahia Principe Akumal Inclusi

Grand Bahia Principe All Inclusive

Luxury Bahia Principe Akumal All Inclusive

Luxury Bahia Principe All Inclusive

Luxury Bahia Principe Akumal

Bahia Principe Luxury Akumal

Luxury Bahia Principe Akumal All Inclusive

Bahia Principe Luxury Akumal All Inclusive

Bahia Principe Luxury Akumal - All Inclusive Akumal

Frequently asked questions

Are there all-inclusive options at Bahia Principe Luxury Akumal - All Inclusive?

Bahia Principe Luxury Akumal - All Inclusive is an all-inclusive resort and rates come with all meals and onsite activities. Activities include snorkeling, windsurfing, and kayaking.

Is a free cancellation option available at Bahia Principe Luxury Akumal - All Inclusive?

Bahia Principe Luxury Akumal - All Inclusive provides free cancellation on select room rates. To learn more, review the cancellation policy on Orbitz.

What's there to see near Bahia Principe Luxury Akumal - All Inclusive?

This property is located in Akumal, a short 17-minute walk from Riviera Maya Golf Club and also 17 minutes on foot from Aktun Chen. You'll also find Xel-Há Park and Akumal Beach within a short drive.

Is parking available on site at Bahia Principe Luxury Akumal - All Inclusive?

Yes, self parking is offered for free at the all-inclusive property. Electric car charging and bicycle parking are also available.

Is a spa located at Bahia Principe Luxury Akumal - All Inclusive?

Bahia Spa is the property's spa and services include beach massages, hydrotherapy, and aromatherapy.

Does Bahia Principe Luxury Akumal - All Inclusive have a casino at the property?

No, Bahia Principe Luxury Akumal - All Inclusive doesn't have a casino.

Will I find an indoor pool at Bahia Principe Luxury Akumal - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 3 outdoor pools.

What do couples enjoy most about Bahia Principe Luxury Akumal - All Inclusive?

This waterfront all-inclusive property offers many amenities for couples such as a private beach and 2 beach bars with some guestrooms featuring private plunge pools.

Does Bahia Principe Luxury Akumal - All Inclusive have a hot tub?

Yes, this all-inclusive property has a spa tub.

Does Bahia Principe Luxury Akumal - All Inclusive have a restaurant with a breakfast menu?

Yes, Bahia Principe Luxury Akumal - All Inclusive has 7 restaurants, and serves free buffet breakfast each morning.

Will Bahia Principe Luxury Akumal - All Inclusive allow pets to stay free of charge?

No, pets aren't allowed at Bahia Principe Luxury Akumal - All Inclusive.

Does Bahia Principe Luxury Akumal - All Inclusive have connecting rooms?

No, there aren't connecting guestrooms at this all-inclusive property.

What is the closest airport to Bahia Principe Luxury Akumal - All Inclusive?

The closest major airport to Bahia Principe Luxury Akumal - All Inclusive is Tulum Intl. Airport (TQO), which is about 25.2 mi away. Another top airport is Cozumel Intl. Airport (CZM), which is around 28 mi away.

Can I book a room with a balcony at Bahia Principe Luxury Akumal - All Inclusive?

Yes, every guestroom at Bahia Principe Luxury Akumal - All Inclusive comes with a furnished balcony with some featuring ocean or garden views.

Does Bahia Principe Luxury Akumal - All Inclusive have a wedding venue?

If you plan to exchange vows during your trip, consider the wedding services available at Bahia Principe Luxury Akumal - All Inclusive.

Bahia Principe Luxury Akumal - All Inclusive Reviews

8.4

Very Good

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

6/10 Okay

Johnny R

Jul 6, 2025

Liked: Amenities

Disliked: Property conditions & facilities

Stayed 7 nights in Jun 2025

10/10 Excellent

Claudia

Traveled with family

Jul 6, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Love the property, 2nd time..staff, good, amenities the best!

Stayed 7 nights in Jun 2025

8/10 Good

Dea, Staten Island

Traveled with family and small children, Traveled with family

Jul 5, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Overall we had a decent experience.. for the week that we were there, there was no restaurant reservations available so we didn't get to experience that part. We ate at the buffet which for the most part had the same foods every day.. different types of rice, pasta station, some type of meat variation.. not much to our likings. After day three you get bored of the same food over and over again. We experienced some dislikes from staff here and there (from front desk and one of the bartenders at the cova beach bar) other than that.. the experience was overall decent but I would not ever return to this hotel again. The beach had a lot of Algae, the staff was amazing in keeping up with cleaning the beach, however by 4pm you couldn't get in the beach water due to overwhelming of algae.

Stayed 7 nights in Jun 2025

2/10 Terrible

Sonya

Jul 5, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

This is your sign to avoid this property at all cost!! The rooms are not luxurious at all, it’s outdated, dirty, we were even infested with ants. Our AC did not work for the first night and what’s astonishing is the lack of customer service. We were dealing with a person named Eddy that was extremely rude and would belittle our room issues. There’s no dining available we had to wait until it was dinner time hoping for a cancelation. You’re not allowed to walk by the beach past 7pm. They do not respect their opening hours which caused us to not eat breakfast before our excursion. It took 5 days before obtaining water bottles in our room and even the 24 hour room service? Yeah they ignore your requests. They also convinced us to pay an extra 300 usd (which I negotiated they wanted us to pay 600$) for a better room with a private beach and guess what? The beach is not even accessible since it was the dumping ground for seaweed and there was a rock barrier. After we went to complain about all of this, they gave us two options. Either to sign a non disclaimer and they would give us hotel credit or they can try to refund us for the extra we paid for our room. It’s been two weeks we left and we got nothing. Oh and in their gourmet restaurant Alux, we found glass in our desert. We also got our cloths ruined because they cleaned our tables in our room with bleach which stained our cloths completely. So please AVOID AVOID AVOID!!

Stayed 8 nights in Jun 2025

10/10 Excellent

Enrique

Traveled with family

Jul 5, 2025

Liked: Amenities, property conditions & facilities

Been to several all inclusives in the Riviera Maya...this is one our entire family agreed to return to again. The staff does go above and beyond from the 24 hr room service, towel service, bus boys, shuttle crew to name a few. Steakhouse was phenomenal. The show Origen was very entertaining.

Stayed 5 nights in Jun 2025

10/10 Excellent

Arta

Traveled with family

Jul 4, 2025

Liked: Cleanliness, amenities, property conditions & facilities

….

Stayed 10 nights in Jun 2025

10/10 Excellent

Ronaldo

Traveled with partner

Jul 4, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Everything was great, especially the staff.

Stayed 7 nights in Jun 2025

10/10 Excellent

Sofia

Traveled with family

Jul 3, 2025

Liked: Cleanliness, amenities, property conditions & facilities

It is a different concept from the regulars hotel but we like it.

Stayed 7 nights in Jun 2025

8/10 Good

Larisa

Jul 3, 2025

Liked: Cleanliness

Stayed 8 nights in Jun 2025

6/10 Okay

Frederic Marcel Richard

Traveled with family

Jun 30, 2025

Liked: Cleanliness, amenities

Excellent staff, service and overall quality of the resort. They lose two stars because: - their beach isn't great: the beach itself is very narrow and the water is very shallow. - their restaurant reservation system is ridiculous. We were told that we should have booked the restaurants at least a week before our stay...without even knowing what the restaurants looked like or how our week would turn out. - about half of the resort was undergoing significant renovations when we were there. We had construction workers and noisy construction equipment and trucks under our balcony from 8am to 6pm all week long.

Stayed 7 nights in Jun 2025

10/10 Excellent

Roberto

Traveled with family

Jun 30, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sleeping arraignments

Stay was great, the sleeping accommodations were excellent. The extra bed and sofa bed ensured that everyone got a bed. EXCELLENT

Stayed 11 nights in Jun 2025

2/10 Terrible

Zherrylyn

Traveled with family

Jun 28, 2025

Disliked: Cleanliness, staff & service

While the facilities and amenities at the hotel are impressive, the service, particularly at the front desk was disappointing. Some staff members came across as arrogant and unhelpful. There was no effort to explain the layout of the property or how to navigate it, and we were left to figure things out on our own, including the use of their app. Despite specifically requesting a ground floor room due to a recent injury, we were placed on the third floor with no elevator access. There was also no wheelchair assistance offered. It wasn’t until my condition worsened that we were finally moved to a lower floor. This lack of consideration significantly impacted our stay and reflects poorly on their commitment to guest care.

Stayed 7 nights in Jun 2025

10/10 Excellent

Carla Angelica

Traveled with partner

Jun 27, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Service, amenities and property

Stayed 4 nights in Jun 2025

8/10 Good

Shavonne

Traveled with partner

Jun 24, 2025

Liked: Cleanliness, property conditions & facilities

The resort was beautiful and the staff was incredibly friendly and accommodating! They advertise that there is a night club on the property but there isn't! Many people were disappointed because of that. The "nightclub" is just the outside area of the hacienda with a dj. Love that you can resort hop. Food is better at coba than at Akumal.

Stayed 4 nights in Jun 2025

10/10 Excellent

Sofia Gabriela

Jun 24, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

We had an absolutely amazing stay at this resort! From the moment we arrived, the staff was so sweet, welcoming, and genuinely kind—it really made us feel at home. The resort is beautiful, peaceful, and very well maintained. We especially loved where we stayed in Akumal; it was the perfect mix of comfort and charm. The buffet food was surprisingly good (we went back for seconds more than once!) and they always had fun activities planned every day, which kept things exciting and fresh. Mind you, we came during low season, so it wasn’t crowded at all, which was perfect for us. The only small downside (which is completely out of the resort’s control) was that we didn’t realize it was seaweed/algae season, so the beach wasn’t really accessible. But that’s just the weather and didn’t take away from how much we enjoyed our time. We would absolutely come back and recommend it to anyone looking for a peaceful, fun, and memorable getaway.

Stayed 6 nights in Jun 2025

8/10 Good

Cara

Traveled with family and small children

Jun 22, 2025

Liked: Cleanliness, staff & service, amenities

We loved our stay. There were a few issues, when we checked in the fridge was dead in our room, this was fixed relatively quickly. The jets in the tub were broken or missing and the drain wouldnt close so the kids could bath. Our phone also didnt work. We requested 2 double beds and got a king bed and 2 cots. This was extremely inconvenient as we were 2 sister and their kids travelling. It left and adult on a cot. When we asked to move to a different room with the proper bed, and closer to beach we were told there were none. I cannot see how thats true as with the renos occupancy is low. There was no one in the room above us until our last day, and no one next to us until day 5. They could have fixed it for us, they just chose not to. Otherwise it was amazing dolce vida has incredible food. The buffet was always good. Never waited long for drinks and we all enjoyed the shows. 2nd time at bahia, first time at akumal, and we will for sure be back!! But I wont be letting the issues slide next time, for what we pay we should have gotten the correct room type and working amenities.

Stayed 7 nights in Jun 2025

2/10 Terrible

Orestes Arturo Valdes

Traveled with family

Jun 21, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

Es uno de los peores hoteles que he visitado, desde que llegas al hotel y no te ayuda nadie con tus maletas y tu primera impresión que es el lobby y te encuentras que está sucio, ya después pasas a las habitaciones y para tu sorpresa aún más sucio, sábanas manchadas y sucias, toallas que parecen papel de lija, luces que no encienden, pelos y machas de sangre en la bañera, todo un desastre y por si fuera poco lo acompaña una pésima atención, mi familia y yo usamos la piscina y el señor de las toallas no quería darnos toallas que si éramos cinco y que si me daba las cinco toallas lo dejaba sin toallas, La verdad súper decepcionante al punto que íbamos por 5 noches y al segundo día adelantamos el checkout y nos tuvimos que mover a otro hotel. Yo espero que alguien responda por el dinero que me gasté en ese hotel y al final no disfruté.

Stayed 5 nights in Jun 2025

8/10 Good

Darlene Lea, St Johns

Traveled with family

Jun 19, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Beautiful large resort. Most of the staff were amazing, especially Jose in the main lobby check-in/out counter who went above and beyond in trying to get dinner reservations for us. Javier and Merli in the adult only poolside restaurant are also amazing and provided great service. Always happy and pleasant! The room was very outdated and only about a 3 star. Poor air conditioning and not comfortable. Getting dinner reservations was a complete disaster and frustrating beyond! This procedure needs to be fixed asap! Beautiful grounds and transportation around the massive resort was great.

Stayed 7 nights in Jun 2025

6/10 Okay

joe

Jun 19, 2025

Stayed 3 nights in Jun 2025

10/10 Excellent

Ciara

Traveled with group

Jun 18, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Overall a very pleasant experience, would definitely recommend.

Stayed 3 nights in Jun 2025

10/10 Excellent

Michael

Jun 17, 2025

Stayed 3 nights in Jun 2025

8/10 Good

Freddy

Traveled with family and small children, Traveled with family

Jun 16, 2025

Liked: Cleanliness, amenities, property conditions & facilities

The entire trip was great, from the hotel room, services, and food. The only thing we experienced was that our A/C went out in the morning, and the room got hot. Thankfully, after 2 PM, it was fixed. But other than that, things were great.

Stayed 4 nights in Jun 2025

6/10 Okay

Karla G

Traveled with family

Jun 16, 2025

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

Employees were friendly and attentive. The room was below expectations, it needs an upgrade. Had to call multiple times for different things. You could not make reservations for any of the restaurants, not sure why it advertises all inclusive if you cannot eat on any of the restaurants.

Stayed 7 nights in Jun 2025