Bahia Principe Luxury Akumal - All Inclusive

4.5 star property
VIP Access

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Photo gallery for Bahia Principe Luxury Akumal - All Inclusive

8 bars/lounges, 3 poolside bars, 2 beach bars, swim-up bar
Property video
Aerial view
Aerial view
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included

Explore the area

View in a map
Carretera Chetumal - Cancún, Km 250, Akumal, QROO, 77760
  • Place, Dolphinaris Tulum
    ‪6 min walk‬
  • Place, Riviera Maya Golf Club
    ‪18 min walk‬
  • Place, Aktun Chen
    ‪18 min walk‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪64 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

Junior Suite (Superior)

8.0 out of 10
Very good
(84 reviews)
  • 409 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Superior)

8.0 out of 10
Very good
(3 reviews)
  • 409 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Superior)

  • 409 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Room (Deluxe-Adults Only)

7.8 out of 10
Good
(22 reviews)
  • 388 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Deluxe - Adults Only)

  • Partial ocean view
  • 495 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront

10.0 out of 10
Exceptional
(1 review)
  • Partial ocean view
  • 495 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Deluxe)

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 495 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Deluxe)

  • Partial ocean view
  • 495 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront

  • Partial ocean view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Room (Deluxe)

  • 388 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Deluxe)

  • Partial ocean view
  • 495 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (Superior)

  • 409 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Superior)

  • Ocean view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Junior Suite (Superior)

  • 409 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Superior)

  • Ocean view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Junior Suite (Superior)

7.4 out of 10
Good
(14 reviews)
  • 409 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Superior)

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Junior Room (Deluxe-Adults Only)

  • 388 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Deluxe - Adults Only)

  • Partial ocean view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (Deluxe-Adults Only)

  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Deluxe - Adults Only)

  • Partial ocean view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (Deluxe-Adults Only)

  • 409 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Deluxe - Adults Only)

  • Partial ocean view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Room (Deluxe Swim Up)

10.0 out of 10
Exceptional
(2 reviews)
  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Room (Deluxe Swim Up)

  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Room (Deluxe Swim Up)

  • 388 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Room (Deluxe Swim Up)

  • 388 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Room (Deluxe Swim Up)

  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Room (Deluxe Swim Up)

  • 388 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Room (Premium)

8.0 out of 10
Very good
(1 review)
  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Room (Premium)

  • 388 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Room (Premium)

  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Room (Premium)

  • 377 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Room (Premium)

8.0 out of 10
Very good
(1 review)
  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Room (Premium)

  • 388 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Suite, 2 Bedrooms

  • 334 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed

Suite, 2 Bedrooms

  • 334 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed

Suite, 2 Bedrooms

  • 334 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed

Suite, 2 Bedrooms

  • 334 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed

Suite, 2 Bedrooms

  • 334 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed

Junior Suite, Oceanfront (Superior)

8.0 out of 10
Very good
(10 reviews)
  • Ocean view
  • 409 sq ft
  • Sleeps 4
  • 1 King Bed

About the neighborhood

Akumal

Bahia Principe Luxury Akumal - All Inclusive places you within a mile (2 km) of Riviera Maya Golf Club and Aktun Chen. This 728-room, 4.5-star property has 3 outdoor pools along with a private beach and a golf course.

What's nearby

  • Dolphinaris Tulum - 6 min walk - 0.4 miles
  • Riviera Maya Golf Club - 18 min walk - 1.0 mile
  • Aktun Chen - 18 min walk - 1.0 mile
  • Akumal Beach - 5 min drive - 4.2 miles
  • Half Moon Bay - 9 min drive - 5.3 miles

Getting around

  • Tulum Intl. Airport (TQO) - 63 min drive

Restaurants

  • ‪Bahia Principe Grand Coba - ‬11 min walk
  • ‪Restaurante Yucatan - ‬13 min walk
  • ‪Thali Restaurant - ‬14 min walk
  • ‪Maiko - ‬5 min drive
  • ‪The Truck - ‬8 min walk

About this property

Bahia Principe Luxury Akumal - All Inclusive

Bahia Principe Luxury Akumal - All Inclusive features a private beach, a golf course, and a full-service spa. You can put free parking to good use if you drive. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive property include 3 outdoor pools, a nightclub, and a gym.
Guests can expect to find free WiFi and TVs with satellite channels. Bathrooms offer hair dryers, free toiletries, slippers, and bathrobes. Other standard amenities include furnished balconies, coffee makers, and ceiling fans.
Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including a private beach, 5 outdoor tennis courts, and complimentary bicycles. 3 outdoor swimming pools are on site along with a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Bahia Spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 beach bars
  • 3 poolside bars
  • 7 restaurants
  • 8 bars/lounges
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Arlequin
  • Dolce Vita
  • Frutos del Mar
  • Riviera
  • Rodizio Los Corales

Things to do

  • 27-hole golf course
  • 3 outdoor pools
  • 5 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Bicycle tours
  • Billiards/pool table
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Nightclub
  • Outdoor pickleball court
  • Playground
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Dining table
  • Free babysitting
  • Free children's club
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference space

Outdoors

  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • In a nature reserve
  • On a private beach
  • On the bay
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa treatment rooms
  • Steam room

Accessibility

  • No elevator

More

  • 3 floors
  • Banquet hall
  • Eco-friendly cleaning products used
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Desk chair
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from April 10 2026 to November 30 2026 (completion date subject to change). The following areas are affected:
  • Select guestrooms
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: USD 3.17 per accommodation, per night
  • Sanitation services: USD 1.8 per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property uses eco-friendly cleaning products.
  • Onsite safety features include a fire extinguisher and a first aid kit.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Akumal Grand Bahia
Akumal Grand Bahia Principe
All Inclusive Bahia
All Inclusive Bahia Principe
Bahia All Inclusive
Bahia Principe All Inclusive
Grand Bahia Principe Akumal
Bahia Principe Akumal Inclusi
Grand Bahia Principe All Inclusive
Luxury Bahia Principe Akumal All Inclusive
Luxury Bahia Principe All Inclusive
Luxury Bahia Principe Akumal
Bahia Principe Luxury Akumal
Luxury Bahia Principe Akumal All Inclusive
Bahia Principe Luxury Akumal All Inclusive
Bahia Principe Luxury Akumal - All Inclusive Akumal

Frequently asked questions

Are there all-inclusive options at Bahia Principe Luxury Akumal - All Inclusive?

Bahia Principe Luxury Akumal - All Inclusive is an all-inclusive resort and rates come with all meals and onsite activities. Activities include snorkeling, windsurfing, and kayaking.

Is a free cancellation option available at Bahia Principe Luxury Akumal - All Inclusive?

Bahia Principe Luxury Akumal - All Inclusive provides free cancellation on select room rates. To learn more, review the cancellation policy on Orbitz.

What's there to see near Bahia Principe Luxury Akumal - All Inclusive?

This property is located in Akumal, a short 18-minute walk from Riviera Maya Golf Club and also 18 minutes on foot from Aktun Chen. You'll also find Xel-Há Park and Akumal Beach within a short drive.

Is parking available on site at Bahia Principe Luxury Akumal - All Inclusive?

Yes, self parking is offered for free at the property. An electric car charging station and bicycle parking are also available.

Is a spa located at Bahia Principe Luxury Akumal - All Inclusive?

Bahia Spa is the property's spa and services include beach massages, couples treatments, and hydrotherapy.

Does Bahia Principe Luxury Akumal - All Inclusive have luxury amenities?

Yes, guests can indulge in luxuries such as 3 outdoor pools, a private beach, and beachside massages at this property.

Does Bahia Principe Luxury Akumal - All Inclusive have a casino at the property?

No, Bahia Principe Luxury Akumal - All Inclusive doesn't have a casino.

Will I find an indoor pool at Bahia Principe Luxury Akumal - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 3 outdoor pools.

What will couples enjoy most about a stay at Bahia Principe Luxury Akumal - All Inclusive?

This waterfront property offers many amenities for couples such as a private beach and 2 beach bars with some guestrooms featuring a private plunge pool.

Are there hot tubs at Bahia Principe Luxury Akumal - All Inclusive?

No, but this property does have a steam room.

Does Bahia Principe Luxury Akumal - All Inclusive have a restaurant with a breakfast menu?

Yes, Bahia Principe Luxury Akumal - All Inclusive has 7 restaurants, and serves free buffet breakfast each morning.

Will Bahia Principe Luxury Akumal - All Inclusive allow pets to stay free of charge?

No, pets aren't allowed at Bahia Principe Luxury Akumal - All Inclusive.

Are there connecting rooms at Bahia Principe Luxury Akumal - All Inclusive?

No, there aren't connecting guestrooms at this property.

What is the closest airport to Bahia Principe Luxury Akumal - All Inclusive?

The closest major airport to Bahia Principe Luxury Akumal - All Inclusive is Tulum Intl. Airport (TQO), which is about 25.2 mi away. Another top airport is Cozumel Intl. Airport (CZM), which is around 28 mi away.

Are there rooms with balconies that I can book at Bahia Principe Luxury Akumal - All Inclusive?

Yes, every guestroom at Bahia Principe Luxury Akumal - All Inclusive comes with a furnished balcony and some offer ocean and garden views.

Does Bahia Principe Luxury Akumal - All Inclusive have a wedding venue?

If you plan to exchange vows during your trip, consider the wedding services available at Bahia Principe Luxury Akumal - All Inclusive.

Bahia Principe Luxury Akumal - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 593 out of 1107 reviews
Rating 8 - Good. 277 out of 1107 reviews
Rating 6 - Okay. 123 out of 1107 reviews
Rating 4 - Poor. 57 out of 1107 reviews
Rating 2 - Terrible. 57 out of 1107 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

6/10 Okay

Tomasz

Traveled with partner
Liked: Cleanliness, staff & service, amenities
N/A
Stayed 7 nights in Nov 2025

6/10 Okay

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is fantastic!
Stayed 7 nights in Nov 2025

8/10 Good

Faye

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s important to book your restaurants in advance . Restaurants are usually booked up before you get here. Guest services was helpful in finding us options during our stay. We loved the pools and location. Food was excellent at the Akumal buffet. Our family really enjoyed it. Music performances through the week were great. Thank you for an excellent experience. We will be back.
Frutos Del Mar has incredible food service. Try the grilled lobster.
Fresh fruit everyday. Papaya was so fresh
Excellent food options.
View from our room was private and at the edge of the greenery. So nice.
Stayed 6 nights in Nov 2025

6/10 Okay

Frank-Kristian

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Nov 2025

6/10 Okay

Matthew

Traveled with group
Restaurant bookings and room cleaning
Stayed 4 nights in Nov 2025

8/10 Good

Leticia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is extremely friendly, the food is excellent and the rooms are clean. Many pools and entertainment. The only problem: is hard to get restaurant reservations. We stayed 7 nights and only got one reservation in a Spanish restaurant (the vegan steak was delicious). Vegan options are available in the buffet as well. Overall, the experience was great, I would definitely like to go back again.
Stayed 7 nights in Nov 2025

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I spent my time in the beautiful Caribbean Sea at the adult only area. There were plenty of lounge chairs and close enough to the poolside bar. In conversation with another fellow traveler, he mentioned the buffet at Siam Kaan, which was just amazing. The area is also adult only, the buffet is smaller, but the selection was superb.
Do not miss the sunrise
Stayed 6 nights in Nov 2025

10/10 Excellent

Pammy Lee, Courtenay

Stayed 9 nights in Nov 2025

10/10 Excellent

Jonathan Robert

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazing from beginning to end, the resort was picture perfect
Stayed 9 nights in Nov 2025

10/10 Excellent

Hilda

Stayed 5 nights in Oct 2025

6/10 Okay

Nicole Leila

Traveled with partner
Liked: Cleanliness, property conditions & facilities
We went here for our honeymoon for 5 nights and overall had a good time, but it is certainly not "5-star" or "luxury" by any means. Pros: - Beautiful grounds - Lots of places to explore, especially with the shuttle service to the other Bahia hotels - Great area to swim in the ocean, which is unique to the Akumal location - Great drinks - AC works well in the unit and the beds are comfortable Cons: - The staff are really not helpful at all for a supposed 5-star luxury hotel, they are nice at a surface-level but become standoffish as soon as you have any small need or problem and do nothing to help you whatsoever - The food at the buffet is just acceptable, it was the same every day with no variation - The a la carte restaurants are impossible to book unless you do so weeks in advance and the food is very hit or miss - Even as one of the luxury locations, you cannot get top shelf alcohol - The entertainment was overall subpar, we enjoyed the magic show but otherwise there were no other decent shows and no outdoor events like dancing or foam parties - The pools are beautiful but are not heated even when the weather is cooler outside
Stayed 5 nights in Nov 2025

10/10 Excellent

Aroog Shakeel

Stayed 4 nights in Aug 2025

10/10 Excellent

Krasimir

Everything and everyone is just good
Stayed 5 nights in Nov 2025

10/10 Excellent

Pamela Rosemarie

Stayed 3 nights in Sep 2025

10/10 Excellent

LUIS, Fillmore

Stayed 4 nights in Oct 2025

10/10 Excellent

Harleen Kaur

Liked: Amenities
Excellent
Stayed 5 nights in Nov 2025

10/10 Excellent

Michael Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time!
Stayed 7 nights in Oct 2025

2/10 Terrible

Jessica

Traveled with group, Traveled with partner
Liked: Cleanliness
Disliked: Amenities
The room accommodations were fine but the drinks were terrible. Like 1/10. We check in online 10 days before & couldn’t get a dinner reservation through the app. We reached out to the hotel & they said that they can schedule it for us then later said they could not. I asked for birthday banners for myself & my friends who travel with us in a different room but those request weren’t honored. Will not be returning. There is nothing luxury about it except the price.
Stayed 9 nights in Oct 2025

6/10 Okay

Hedy

Traveled with family and small children, Traveled with group, Traveled with partner
Room was fine, staff were very nice and helpful. Over half of my party got food poisoning here and were violently sick for a day. They couldn’t fully enjoy the buffet and some had to cancel their restaurant reservations because of it. Signing up for restaurant bookings was more difficult than needed, and most of the times you could just ask for a table anyway without reservation. App was not user friendly. Sometimes the restaurant staff would ask if we had the menu without allowing us to scan a QR code and would rush us to make a decision. Wish the app could show the menu as well as the reservation at the same time or the restaurant provide a paper menu. The map on the app for the resort was also very confusing and finicky. It sometimes didn’t show properly where the location was and just zoomed out to the whole resort. Food was okay, saltier than expected for many dishes. Was expecting restaurant quality to be higher since it was so hard to get a reservation but it wasn’t. A lot of their pudding desserts had no flavour. Entertainment at night was nice. Hours of operation for snack bar was not correct. The room was too cold with fan/AC at night so I grabbed a blanket from the closet but it had bugs living in it. The app allowed you to do many things like order room service or browse activities, but it doesn’t say if the activity is kids only or adults only. The beach was very nice, could see fish just by standing in the water.
Stayed 7 nights in Nov 2025

2/10 Terrible

Brittany

Traveled with family and small children
Liked: Cleanliness, staff & service
A majority of our group got severe food poisoning eating at the breakfast buffet. It took several days to recover. Ruined our vacation and experience.
Stayed 7 nights in Nov 2025

8/10 Good

Michael Adam

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was great, food was good, but we couldn't get any reservations despite the fact the restaurants weren't busy. We tried to access the app prior to arrival to reserve before we checked in, sent an email as well trying to make reservations but was unsuccessful. Whoever answered the email thought I was trying to dispute the amount we were charged. Other than that, it was great. Construction going on so it was pretty empty.
Stayed 4 nights in Oct 2025

10/10 Excellent

Marisol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2025

10/10 Excellent

German Antonio

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything was amazing
Stayed 4 nights in Oct 2025

8/10 Good

Glen

Stayed 6 nights in Oct 2025

10/10 Excellent

Mike David

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Although our room was starting to show its age, it was very clean and the staff was excellent. There was a significant renovation happening to many of the villas so it seems they are keeping the buildings as up to date as they can. The only downside was the food. The dishes at the buffet were consistently mislabeled and the restaurants were extremely difficult to book a reservation, although the food was excellent at the one reservation we did secure
Stayed 7 nights in Oct 2025