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Bahia Principe Luxury Akumal - All Inclusive

4.5 star property
Luxury property on the beach, with 3 outdoor swimming pools
VIP Access

Choose dates to view prices

your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Bahia Principe Luxury Akumal - All Inclusive

Kayaking
Aerial view
In-room safe, individually furnished, desk, laptop workspace
7 restaurants, breakfast, lunch, dinner served; international cuisine
Interior

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • On private beach
    On private beach
  • Pool
    Pool
  • Breakfast included
    Breakfast included
  • All inclusive
    All inclusive
  • Room service
    Room service

Explore the area

Map
Carretera Chetumal - Cancún, Akumal, QROO, 77760
  • Dolphinaris Tulum
    6 min walk
  • Riviera Maya Golf Club
    17 min walk
  • Aktun Chen
    17 min walk
  • Tulum Intl. Airport (TQO)
    68 min drive
VIP Access
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  • Extra savings and perks for Rewards members
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Room options

View all photos for Junior Suite, Oceanfront (Superior)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite, Oceanfront (Superior)

  • 409 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

In-room safe, individually furnished, desk, laptop workspace

Suite, 2 Bedrooms

  • 334 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Premium)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite (Premium)

  • 388 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

In-room safe, individually furnished, desk, laptop workspace

Suite, 2 Bedrooms

  • 334 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Premium)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite (Premium)

  • 388 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Premium)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite (Premium)

  • 377 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Premium)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite (Premium)

  • 388 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Superior)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite (Superior)

  • 409 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Premium)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite (Premium)

  • 388 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Premium)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite (Premium)

  • 388 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Deluxe-Adults Only)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite (Deluxe-Adults Only)

  • 495 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Deluxe - Adults Only)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite, Oceanfront (Deluxe - Adults Only)

  • 495 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Superior)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite (Superior)

  • 409 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Deluxe Swim Up)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite (Deluxe Swim Up)

  • 484 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Deluxe Swim Up)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite (Deluxe Swim Up)

  • 484 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Deluxe Swim Up)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite (Deluxe Swim Up)

  • 484 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Deluxe Swim Up)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite (Deluxe Swim Up)

  • 484 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Deluxe Swim Up)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite (Deluxe Swim Up)

  • 484 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Deluxe Swim Up)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite (Deluxe Swim Up)

  • 484 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

In-room safe, individually furnished, desk, laptop workspace

Suite, 2 Bedrooms

  • 334 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

In-room safe, individually furnished, desk, laptop workspace

Suite, 2 Bedrooms

  • 334 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

In-room safe, individually furnished, desk, laptop workspace

Suite, 2 Bedrooms

  • 334 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, Oceanfront

In-room safe, individually furnished, desk, laptop workspace

Junior Suite, Oceanfront

  • 495 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Superior)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite (Superior)

  • 409 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Superior)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite, Oceanfront (Superior)

  • 409 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Deluxe-Adults Only)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite (Deluxe-Adults Only)

  • 409 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Deluxe - Adults Only)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite, Oceanfront (Deluxe - Adults Only)

  • 409 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Superior)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite, Oceanfront (Superior)

  • 409 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Superior)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite (Superior)

  • 409 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Superior)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite, Oceanfront (Superior)

  • 409 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Superior)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite (Superior)

  • 409 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Deluxe)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite (Deluxe)

  • 495 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Deluxe-Adults Only)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite (Deluxe-Adults Only)

  • 409 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Deluxe)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite, Oceanfront (Deluxe)

  • 495 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Deluxe - Adults Only)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite, Oceanfront (Deluxe - Adults Only)

  • 409 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Deluxe-Adults Only)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite (Deluxe-Adults Only)

  • 409 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Deluxe - Adults Only)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite, Oceanfront (Deluxe - Adults Only)

  • 409 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront

In-room safe, individually furnished, desk, laptop workspace

Junior Suite, Oceanfront

  • 409 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Deluxe)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite (Deluxe)

  • 495 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Superior)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite (Superior)

  • 409 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Deluxe)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite, Oceanfront (Deluxe)

  • 495 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
Pool
Hilton Tulum Riviera Maya All-Inclusive Resort
Pool
Breakfast included
All inclusive
Spa
8.2 out of 10, Very Good, (1385)
The price is $377
per night
$377 total
includes taxes & fees
Nov 8 - Nov 9
Hilton Tulum Riviera Maya All-Inclusive Resort

About the neighborhood

Akumal

Bahia Principe Luxury Akumal - All Inclusive places you within a mile (2 km) of Riviera Maya Golf Club and Aktun Chen. This 758-room, 4.5-star property has 3 outdoor pools along with a private beach and a golf course.

What's nearby

  • Dolphinaris Tulum - 6 min walk
  • Riviera Maya Golf Club - 17 min walk
  • Aktun Chen - 17 min walk
  • Akumal Beach - 9 min drive
  • Half Moon Bay - 15 min drive

Getting around

  • Tulum Intl. Airport (TQO) - 68 min drive

Restaurants

  • ‪Restaurant Kukulkan - ‬8 min walk
  • ‪Restaurante Arlequin - ‬5 min walk
  • ‪Restaurante Yucatan - ‬15 min walk
  • ‪Los Corales - ‬8 min walk
  • ‪Piscis snack bar - ‬9 min walk

About this property

Bahia Principe Luxury Akumal - All Inclusive

Luxury property on the beach, with 3 outdoor swimming pools
Bahia Principe Luxury Akumal - All Inclusive features a private beach, a golf course, and a full-service spa. You can put free parking to good use if you drive. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, dry cleaning/laundry, and securing valuables. Other amenities at this all-inclusive property include 3 outdoor pools, a nightclub, and a children's pool.
Guests can expect to find free WiFi and TVs with satellite channels. Along with relaxing touches like rainfall showers and jetted tubs, bathrooms offer hair dryers and free toiletries. Other standard amenities include furnished balconies, coffee makers, and ceiling fans.
Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including a private beach, 5 outdoor tennis courts, and complimentary bicycles. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Bahia Spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 beach bars
  • 3 poolside bars
  • 7 restaurants
  • 8 bars/lounges
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Arlequin
  • Dolce Vita
  • Frutos del Mar
  • Riviera
  • Rodizio Los Corales

Things to do

  • 27-hole golf course
  • 3 outdoor pools
  • 5 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Bicycle tours
  • Billiards/pool table
  • Children's pool
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Nightclub
  • Parasailing
  • Personal motorized watercraft
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • Waterslide
  • Windsurfing

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Dining table
  • Free babysitting
  • Free children's club
  • Free crib
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference space

Outdoors

  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • In a nature reserve
  • On a private beach
  • On the bay
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa treatment rooms
  • Spa tub
  • Steam room

Accessibility

  • No elevator

More

  • 3 floors
  • Banquet hall
  • Eco-friendly cleaning products used
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Desk chair
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Sanitation services: USD 1.8 per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property uses eco-friendly cleaning products.
  • Onsite safety features include a fire extinguisher and a first aid kit.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No rollaway or extra beds are available.

Property is also known as

Akumal Grand Bahia
Akumal Grand Bahia Principe
All Inclusive Bahia
All Inclusive Bahia Principe
Bahia All Inclusive
Bahia Principe All Inclusive
Grand Bahia Principe Akumal
Bahia Principe Akumal Inclusi
Grand Bahia Principe All Inclusive
Luxury Bahia Principe Akumal All Inclusive
Luxury Bahia Principe All Inclusive
Luxury Bahia Principe Akumal
Bahia Principe Luxury Akumal
Luxury Bahia Principe Akumal All Inclusive
Bahia Principe Luxury Akumal All Inclusive
Bahia Principe Luxury Akumal - All Inclusive Akumal

Frequently asked questions

Are there all-inclusive options at Bahia Principe Luxury Akumal - All Inclusive?

Bahia Principe Luxury Akumal - All Inclusive is an all-inclusive resort and rates come with all meals and onsite activities. Activities include snorkeling, windsurfing, and kayaking.

Is a free cancellation option available at Bahia Principe Luxury Akumal - All Inclusive?

Bahia Principe Luxury Akumal - All Inclusive provides free cancellation on select room rates. To learn more, review the cancellation policy on Orbitz.

What's there to see near Bahia Principe Luxury Akumal - All Inclusive?

This property is located in Akumal, a short 17-minute walk from Riviera Maya Golf Club and also 17 minutes on foot from Aktun Chen. You'll also find Akumal Beach and Xel-Há Park within a short drive.

Is parking available on site at Bahia Principe Luxury Akumal - All Inclusive?

Yes, self parking is offered for free at the all-inclusive property. Electric car charging and bicycle parking are also available.

Is a spa located at Bahia Principe Luxury Akumal - All Inclusive?

Bahia Spa is the property's spa and services include beach massages, couples treatments, and aromatherapy.

Does Bahia Principe Luxury Akumal - All Inclusive have a casino at the property?

No, Bahia Principe Luxury Akumal - All Inclusive doesn't have a casino.

Will I find an indoor pool at Bahia Principe Luxury Akumal - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 3 outdoor pools.

Is Bahia Principe Luxury Akumal - All Inclusive good for couples?

This waterfront all-inclusive property offers many amenities for couples such as a private beach and 2 beach bars with some guestrooms featuring private plunge pools.

Does Bahia Principe Luxury Akumal - All Inclusive have a hot tub?

Yes, guests can enjoy a spa tub at this all-inclusive property.

Does Bahia Principe Luxury Akumal - All Inclusive have a restaurant with a breakfast menu?

Yes, Bahia Principe Luxury Akumal - All Inclusive has 7 restaurants, and serves free buffet breakfast each morning.

Will Bahia Principe Luxury Akumal - All Inclusive allow pets to stay free of charge?

No, pets aren't allowed at Bahia Principe Luxury Akumal - All Inclusive.

Does Bahia Principe Luxury Akumal - All Inclusive have connecting rooms?

No, this all-inclusive property doesn't feature connecting guestrooms.

What is the closest airport to Bahia Principe Luxury Akumal - All Inclusive?

The closest major airport to Bahia Principe Luxury Akumal - All Inclusive is Tulum Intl. Airport (TQO), which is about 25.2 mi away. Another top airport is Cozumel Intl. Airport (CZM), which is around 28 mi away.

Are there rooms with balconies that I can book at Bahia Principe Luxury Akumal - All Inclusive?

Yes, every guestroom at Bahia Principe Luxury Akumal - All Inclusive comes with a furnished balcony with some featuring ocean or garden views.

Does Bahia Principe Luxury Akumal - All Inclusive have a wedding venue?

If you plan to exchange vows during your trip, consider the wedding services available at Bahia Principe Luxury Akumal - All Inclusive.

Reviews

8.4

Very Good

Rating 10 - Excellent. 730 out of 1348 reviews" "
Rating 8 - Good. 320 out of 1348 reviews" "
Rating 6 - Okay. 142 out of 1348 reviews" "
Rating 4 - Poor. 78 out of 1348 reviews" "
Rating 2 - Terrible. 78 out of 1348 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

LAURA, sacramento

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Above my expectations, they were very good meting our needs . Alied always greeted with a big smile at the Buffet in Akumal . Had a wonderful experience.
Stayed 4 nights in Aug 2024

6/10 Okay

Boris

Traveled with group
Liked: Cleanliness, staff & service
Food quality was low. Drinks seemed watered down. I got sick one day after eating some room service food.
Stayed 8 nights in Jul 2024

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

8/10 Good

Kelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful property with access to all the surrounding hotels and their restaurants and pools. We loved the presentation of the food at all the restaurants. The infinity pool was our favorite when we escaped the kids.
Stayed 5 nights in Jul 2024

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

MaryAnne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will go back again and again. Exceptional accommodations. The staff went above and beyond to make our stay an unforgettable experience.
Stayed 14 nights in Jun 2024

4/10 Poor

Lisa

Traveled with group, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Resort is ok. Bars and restaurants were hot. Only relief from heat was under the fan in our room. Food was fine. Transport to lobby took a long time and walking was really far. Dinner reservations were ridiculous. They can magically find a reservation if you buy a bottle of wine. Overall, the resort is pricy for the quality.
Stayed 5 nights in Jul 2024

10/10 Excellent

Antonio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Respeto a la tercera edad.
Encantados con sus atenciones e instalaciones. Solo sugerimos poner orden al momento de abordar los carritos que transportan a las habitaciones. Es frustrante para las personas de tercera edad o con alguna discapacidad verse desplazados al momento de abordar por quienes son jóvenes y llegan corriendo a subirse desplazando a quienes ya esperaban su turno.
Stayed 6 nights in Jul 2024

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2024

10/10 Excellent

Catherine w

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great property
Stayed 4 nights in Jul 2024

10/10 Excellent

Jamar Tyree, North Las Vegas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort in a great location.
Stayed 3 nights in Jul 2024

8/10 Good

Asaf

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Food could be better
Great hotel. Great pool and beach. Loved the variety of activities available. Food was ok. Plenty of selection but nothing really good.
Stayed 7 nights in Jul 2024

10/10 Excellent

Randy

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was large, clean and a great time.
Stayed 4 nights in Jul 2024

10/10 Excellent

Selin

Stayed 3 nights in Jul 2024

10/10 Excellent

Samiya Jenee'

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was absolutely amazing. ALL of the staff was great! We will definitely be going back really soon. One of the BEST we have stayed at. 10 stars hands down!!!
Stayed 5 nights in Jul 2024

10/10 Excellent

Abigail

Stayed 4 nights in Jul 2024

10/10 Excellent

Oscar Israel Garrido

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

10/10 Excellent

Elvis

Liked: Cleanliness, staff & service
Stayed 8 nights in Jul 2024

10/10 Excellent

Erkki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hermoso lugar!
Muy bonito el Hotel y la atención excelente, la comida muy variada y muchas actividades para los niños , perfecto para ir en familia.
Stayed 3 nights in Jul 2024

6/10 Okay

Jazmin

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We had an outdoor pool that was beautiful. The room was spacious and clean. Many friendly animals roaming around the premises. Down fall was the services received. Served seem to cater only to a specific group or larger parties. It was my son and I staying in the resort. Many times we had to serve our own drinks, we didn’t received services at the buffet. My son would walk to the bar to served his drink and he was asked not to touch that someone would be serving him. The service never arrived or received. Also, the TV in the room didn’t work called maintenance four times, I never got the TV fix. * Hurricane Storm We stayed during the hurricane storm. The resort did an amazing job keeping us safe, providing information, updates and providing lunch boxes to prepare for the storm. It was definitely a scary experience.
Stayed 4 nights in Jul 2024

8/10 Good

Imelda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property offered many amenities. The pools were many and great, and the ocean was swimmable. The staff was friendly and serviceable. 2 days after our arrival, Hurricane Beryl struck; the hotel had metal shutters for our balcony doors, so we felt safe. Most of the damage was cosmetic. Though the hotel wasn’t what it was when we first got there, they did an awesome job trying to clean up and bring things back to as normal as possible. Within 1.5 days, we were enjoying our vacation as if nothing happened.
Stayed 7 nights in Jul 2024

6/10 Okay

Alexei, Akron

Traveled with family
Liked: Cleanliness, property conditions & facilities
The hotel was more than half empty and the manager said that "sorry, no upgraded rooms are available to you". So, clearly, this resort does not fulfill Expedia VIP Gold status benefits. The gym at Luxury Akumal is a joke. There is no bench press, nothing to do do squats and the existing equipment is old, rusty and some are not functional. It's an embarassement for a 5-star resort. People come to such places to recreate, to improve health and having a good gym is absolutely essential. Bahia Tulum (the hotel next door, which you will have access from Akumal) has much better gym, although also far from being good. Another bad thing about the gym - the A/C is not cold at all. At best, it sustains temperatures around 25C, while normal gym temperature is 21C at the most. A/C is a problem at the whole resort. Many facilities do not have A/C or running it insufficiently. Thermostats at the rooms are limited and even if you'll set it at 15C, it will barely get you down to 27C. It's difficult to sleep in such hot rooms... Staff is lying, even the manager. An example - we called for towels twice. The answer every time was "someone will bring you the towels in 10 minutes". 2 hours later - no towels, no explanations. Came to front desk, asked the manager, the answer was "Sorry, we have no towels left, laundry was not working today". Then I went back to the room, called from the room once again about the towels and... MIRACLE! The towels came in 10 min. No towels, right?
Stayed 8 nights in Jun 2024

10/10 Excellent

Celeste

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing mexican vacation.
It was amazing! Evem though we were at the time of the Hurricane but service from front desk with Angel, room service, housekeeping, waiters, all staff was excellent at what they do, very nice and hardworking people. Great entertainment, great food, nice pools. Better than what I was expecting.
Stayed 4 nights in Jul 2024

10/10 Excellent

Reyna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service , facilities, room was great ! During hurricane Beryl the hotel took all the safety precautions and made us feel safe;). Great dining options . The only downgrade was the beach a little too rocky but still beautiful. We would definitely come back!!
Stayed 6 nights in Jun 2024

10/10 Excellent

Kayla

Stayed 10 nights in Jun 2024

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