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Bahia Principe Luxury Akumal - All Inclusive

4.5 star property
Luxury property on the beach, with 3 outdoor pools
VIP Access

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Photo gallery for Bahia Principe Luxury Akumal - All Inclusive

Kayaking
Property video
Lobby
Aerial view
8 bars/lounges, 3 poolside bars, 2 beach bars, swim-up bar

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast included
  • Parking included

Explore the area

View in a map
Carretera Chetumal - Cancún, Km 250, Akumal, QROO, 77760
  • Place, Dolphinaris Tulum
    ‪6 min walk‬
  • Place, Riviera Maya Golf Club
    ‪18 min walk‬
  • Place, Aktun Chen
    ‪18 min walk‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪115 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Junior Suite (Superior)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite (Superior)

8.0 out of 10
Very good
(83 reviews)
  • 409 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Superior)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite (Superior)

8.0 out of 10
Very good
(3 reviews)
  • 409 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Superior)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite (Superior)

  • 409 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Room (Deluxe-Adults Only)

In-room safe, individually furnished, desk, laptop workspace

Junior Room (Deluxe-Adults Only)

7.8 out of 10
Good
(22 reviews)
  • 388 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Deluxe - Adults Only)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite, Oceanfront (Deluxe - Adults Only)

  • 495 sq ft
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront

In-room safe, individually furnished, desk, laptop workspace

Junior Suite, Oceanfront

10.0 out of 10
Exceptional
(1 review)
  • 495 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Deluxe)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite (Deluxe)

9.0 out of 10
Wonderful
(2 reviews)
  • 495 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Deluxe)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite, Oceanfront (Deluxe)

  • 495 sq ft
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront

In-room safe, individually furnished, desk, laptop workspace

Junior Suite, Oceanfront

  • 409 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Room (Deluxe)

In-room safe, individually furnished, desk, laptop workspace

Junior Room (Deluxe)

  • 388 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Deluxe)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite, Oceanfront (Deluxe)

  • 495 sq ft
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Superior)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite (Superior)

  • 409 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Superior)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite, Oceanfront (Superior)

  • 409 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Superior)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite (Superior)

  • 409 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Superior)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite, Oceanfront (Superior)

  • 409 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Superior)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite (Superior)

7.4 out of 10
Good
(14 reviews)
  • 409 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Superior)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite, Oceanfront (Superior)

8.0 out of 10
Very good
(1 review)
  • 409 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Room (Deluxe-Adults Only)

In-room safe, individually furnished, desk, laptop workspace

Junior Room (Deluxe-Adults Only)

  • 388 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Deluxe - Adults Only)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite, Oceanfront (Deluxe - Adults Only)

  • 409 sq ft
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Deluxe-Adults Only)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite (Deluxe-Adults Only)

  • 409 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Deluxe - Adults Only)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite, Oceanfront (Deluxe - Adults Only)

  • 409 sq ft
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Deluxe-Adults Only)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite (Deluxe-Adults Only)

  • 409 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Deluxe - Adults Only)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite, Oceanfront (Deluxe - Adults Only)

  • 409 sq ft
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Deluxe Swim Up)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite (Deluxe Swim Up)

10.0 out of 10
Exceptional
(2 reviews)
  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Deluxe Swim Up)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite (Deluxe Swim Up)

  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Deluxe Swim Up)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite (Deluxe Swim Up)

  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Deluxe Swim Up)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite (Deluxe Swim Up)

  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Deluxe Swim Up)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite (Deluxe Swim Up)

  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Deluxe Swim Up)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite (Deluxe Swim Up)

  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Premium)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite (Premium)

  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Premium)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite (Premium)

  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Premium)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite (Premium)

  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Premium)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite (Premium)

  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Premium)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite (Premium)

8.0 out of 10
Very good
(1 review)
  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Premium)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite (Premium)

  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

In-room safe, individually furnished, desk, laptop workspace

Suite, 2 Bedrooms

  • 334 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

In-room safe, individually furnished, desk, laptop workspace

Suite, 2 Bedrooms

  • 334 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

In-room safe, individually furnished, desk, laptop workspace

Suite, 2 Bedrooms

  • 334 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

In-room safe, individually furnished, desk, laptop workspace

Suite, 2 Bedrooms

  • 334 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

In-room safe, individually furnished, desk, laptop workspace

Suite, 2 Bedrooms

  • 334 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed

View all photos for Junior Suite, Oceanfront (Superior)

In-room safe, individually furnished, desk, laptop workspace

Junior Suite, Oceanfront (Superior)

8.0 out of 10
Very good
(10 reviews)
  • 409 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

About the neighborhood

Akumal

Bahia Principe Luxury Akumal - All Inclusive places you within a mile (2 km) of Riviera Maya Golf Club and Aktun Chen. This 758-room, 4.5-star property has 3 outdoor pools along with a private beach and a golf course.

What's nearby

  • Dolphinaris Tulum - 6 min walk - 0.4 miles
  • Riviera Maya Golf Club - 18 min walk - 1.0 mile
  • Aktun Chen - 18 min walk - 1.0 mile
  • Akumal Beach - 6 min drive - 4.2 miles
  • Half Moon Bay - 10 min drive - 5.3 miles

Getting around

  • Tulum Intl. Airport (TQO) - 63 min drive

Restaurants

  • ‪Bahia Principe Grand Coba - ‬11 min walk
  • ‪Restaurante Yucatan - ‬13 min walk
  • ‪Maiko - ‬5 min drive
  • ‪The Truck - ‬8 min walk
  • ‪Thali Restaurant - ‬14 min walk

About this property

Bahia Principe Luxury Akumal - All Inclusive

Luxury property on the beach, with 3 outdoor pools
Bahia Principe Luxury Akumal - All Inclusive features a private beach, a golf course, and a full-service spa. You can put free parking to good use if you drive. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, dry cleaning/laundry, and concierge services. Other amenities at this all-inclusive property include 3 outdoor pools, a nightclub, and a gym.
Guests can expect to find free WiFi and TVs with satellite channels. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Other standard amenities include furnished balconies, sofa beds, and coffee makers.
Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including a private beach, 5 outdoor tennis courts, and complimentary bicycles. 3 outdoor swimming pools are on site along with a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Bahia Spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

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  • Pool
  • Hot tub
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8.2 out of 10, Very Good, 1,382 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 beach bars
  • 3 poolside bars
  • 7 restaurants
  • 8 bars/lounges
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Arlequin
  • Dolce Vita
  • Frutos del Mar
  • Riviera
  • Rodizio Los Corales

Things to do

  • 27-hole golf course
  • 3 outdoor pools
  • 5 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Bicycle tours
  • Billiards/pool table
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Dining table
  • Free babysitting
  • Free children's club
  • In-room sofa bed
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference space

Outdoors

  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • In a nature reserve
  • On a private beach
  • On the bay
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa treatment rooms
  • Steam room

Accessibility

  • No elevator

More

  • 3 floors
  • Banquet hall
  • Eco-friendly cleaning products used
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Single sofa bed

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Desk chair
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Sanitation services: USD 1.8 per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property uses eco-friendly cleaning products.
  • Onsite safety features include a fire extinguisher and a first aid kit.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Akumal Grand Bahia
Akumal Grand Bahia Principe
All Inclusive Bahia
All Inclusive Bahia Principe
Bahia All Inclusive
Bahia Principe All Inclusive
Grand Bahia Principe Akumal
Bahia Principe Akumal Inclusi
Grand Bahia Principe All Inclusive
Luxury Bahia Principe Akumal All Inclusive
Luxury Bahia Principe All Inclusive
Luxury Bahia Principe Akumal
Bahia Principe Luxury Akumal
Luxury Bahia Principe Akumal All Inclusive
Bahia Principe Luxury Akumal All Inclusive
Bahia Principe Luxury Akumal - All Inclusive Akumal

Frequently asked questions

Are there all-inclusive options at Bahia Principe Luxury Akumal - All Inclusive?

Bahia Principe Luxury Akumal - All Inclusive is an all-inclusive resort and rates come with all meals and onsite activities. Activities include snorkeling, windsurfing, and kayaking.

Is a free cancellation option available at Bahia Principe Luxury Akumal - All Inclusive?

Bahia Principe Luxury Akumal - All Inclusive provides free cancellation on select room rates. To learn more, review the cancellation policy on Orbitz.

What's there to see near Bahia Principe Luxury Akumal - All Inclusive?

This property is located in Akumal, a short 18-minute walk from Riviera Maya Golf Club and also 18 minutes on foot from Aktun Chen. You'll also find Akumal Beach and Xel-Há Park within a short drive.

Is there parking available at Bahia Principe Luxury Akumal - All Inclusive?

Yes, self parking is offered for free at the all-inclusive property. Electric car charging and bicycle parking are also available.

Is a spa located at Bahia Principe Luxury Akumal - All Inclusive?

Bahia Spa is the property's spa and services include beach massages, reflexology, and aromatherapy.

Does Bahia Principe Luxury Akumal - All Inclusive have a casino at the property?

No, Bahia Principe Luxury Akumal - All Inclusive doesn't have a casino.

Will I find an indoor pool at Bahia Principe Luxury Akumal - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 3 outdoor pools.

What amenities will couples enjoy at Bahia Principe Luxury Akumal - All Inclusive?

This waterfront all-inclusive property offers many amenities for couples such as a private beach and 2 beach bars with some guestrooms featuring private plunge pools.

Does Bahia Principe Luxury Akumal - All Inclusive have a hot tub?

Yes, guests can enjoy a spa tub at this all-inclusive property.

Does Bahia Principe Luxury Akumal - All Inclusive have a restaurant with a breakfast menu?

Yes, Bahia Principe Luxury Akumal - All Inclusive has 7 restaurants, and serves free buffet breakfast each morning.

Will Bahia Principe Luxury Akumal - All Inclusive allow pets to stay free of charge?

No, pets aren't allowed at Bahia Principe Luxury Akumal - All Inclusive.

Does Bahia Principe Luxury Akumal - All Inclusive have connecting rooms?

No, there aren't connecting guestrooms at this all-inclusive property.

What is the closest airport to Bahia Principe Luxury Akumal - All Inclusive?

The closest major airport to Bahia Principe Luxury Akumal - All Inclusive is Tulum Intl. Airport (TQO), which is about 25.2 mi away. Another top airport is Cozumel Intl. Airport (CZM), which is around 28 mi away.

Can I book a room with a balcony at Bahia Principe Luxury Akumal - All Inclusive?

Yes, every guestroom at Bahia Principe Luxury Akumal - All Inclusive comes with a furnished balcony with some featuring ocean or garden views.

Does Bahia Principe Luxury Akumal - All Inclusive have a wedding venue?

If you plan to exchange vows during your trip, consider the wedding services available at Bahia Principe Luxury Akumal - All Inclusive.

Bahia Principe Luxury Akumal - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 610 out of 1152 reviews
Rating 8 - Good. 289 out of 1152 reviews
Rating 6 - Okay. 131 out of 1152 reviews
Rating 4 - Poor. 63 out of 1152 reviews
Rating 2 - Terrible. 59 out of 1152 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Jason

Stayed 6 nights in Oct 2025

10/10 Excellent

Khushbu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 4 nights in Oct 2025

2/10 Terrible

Qimon Tehrana

Stayed 3 nights in Oct 2025

10/10 Excellent

Gerson Eduardo Montes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 6 nights in Oct 2025

10/10 Excellent

shweta

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jose is an excellent host. Pl ask for him at the reception desk. The only complaint we have is about the photography service . It’s fraud. They charge in mex n conversion rate is fixed n more than std. once you are done with the shoot the supervisor very coldly demands money. They wasted my hours. Beware if them. Hire a local photographer if you really want.
Stayed 4 nights in Sep 2025

8/10 Good

Todd

Traveled with partner
Liked: Cleanliness, staff & service, amenities
First time in Mexico if and when I go back Bahia has a permanent resident in me
Stayed 5 nights in Jun 2025

10/10 Excellent

Justin

Stayed 5 nights in Oct 2025

8/10 Good

Nikhil Laxminarayan

Stayed 4 nights in Sep 2025

4/10 Poor

Claudia Patricia Tovar

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pools full of mold, staff does not care about customers much, the privilege lied offered a free massage after the presentation and they only gave a voucher for spa, we talked with the supervisor of the privilege club he didn't care he says okay a guy who offered to you lied but not effort to fix it t all.Akumal supposed to be a Luxury service they do not have lines for drinks at the sports bar two days on the road when all the resort had no issues again guest service did not do anything to fix it.Stay away from this place.
Stayed 7 nights in Sep 2025

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property undergoing renovations, but staff, safety , response for any accommodations were beyond exceptional service
Stayed 6 nights in Sep 2025

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2025

2/10 Terrible

Guillermo

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Una falta de respeto no tuvimos acceso a restaurantes ala carta la mitad de hotel está en reparación y eso ustedes como página no lo dijeron muy malo prácticamente solo buffet y muy malo
Stayed 2 nights in Sep 2025

10/10 Excellent

alyson

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was fantastic, easy access to the beach and all other amenities. We will definitely be going back!
Stayed 5 nights in Sep 2025

10/10 Excellent

Robert Charles Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort. Food was great and service was amazing!
Stayed 4 nights in Sep 2025

6/10 Okay

Tarick

Traveled with family
Liked: Staff & service
Not family friendly. Rooms are nowhere close to any of the lobbies. You have to take a cart. GREAT STAFF!!
Stayed 7 nights in Aug 2025

10/10 Excellent

Cristian

Stayed 9 nights in Jun 2025

10/10 Excellent

Maria Luisa

Stayed 7 nights in Aug 2025

10/10 Excellent

Maria

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. Food was great. I didn’t want to come back home. We had a great time will come back later.
Stayed 5 nights in Sep 2025

8/10 Good

Petrina

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The property was nice…a bit older but pretty clean. Renovations are still going on at this time. I didn’t like food especially because I found hair in one of meals.
Stayed 4 nights in Sep 2025

10/10 Excellent

Anthony K

Stayed 3 nights in Sep 2025

8/10 Good

anneurys

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025

8/10 Good

Richard Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As expected, the resort has an incredibly friendly accommodating staff from the bottom up. Plenty of options for sun and fun whether the in pools or on the beach, and loads of excursions if you want to go off resort. The Mayan Riviera is a really beautiful backdrop to this sprawling manicured set of resorts. Note: Evening restaurants (non buffet) require reservations and although you can start this up to 10days prior to your checkin date, the restaurants were mostly booked that far in advance. We were able to get into a restaurant each night by checking individual restaurants schedules around 4:30pm, the day of, to look for cancelations. Yay! But honestly I really don’t want to spend my vacation time stressing each day about my ability to use my dinner credits for a nice restaurant meal. It also kept us from planning excursions as not knowing what time we would eat dinner until late afternoon. Also if you miss your reservation it’s a $20 fee so that can be problematic if you only found the earliest dinner times. All in all we really enjoyed 7 great meals with some exceptional menus.
Stayed 7 nights in Aug 2025

10/10 Excellent

Chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was helpful on guiding me everywhere!
Stayed 4 nights in Aug 2025

4/10 Poor

Ann

Traveled with family and small children, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The resort does not deserve five stars. Check-in was a nightmare. We booked a junior suite with two beds for four people, but upon arrival, we were given one king bed, a crib, and a twin bed—neither of which had bedding. The room itself was old, musty, and far from what was represented in the photos. The front desk staff were rude, and we later discovered that unless you tipped them at check-in, you didn’t get the option to choose your room. This felt dishonest and unprofessional. The buffet food was very poor quality. It was so hot inside that the meats and cheeses were literally sweating. The snack bar was even worse, with birds and raccoons roaming around the food area. The only decent meal we had was at the Mexican restaurant. Overall, this resort was not as advertised and fell well short of expectations.
Stayed 7 nights in Aug 2025

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