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HS HOTSSON Hotel Acapulco

3.5 star property
VIP Access

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Photo gallery for HS HOTSSON Hotel Acapulco

Poolside bar
Family Villa | In-room safe, desk, laptop workspace, iron/ironing board
Presidential Suite, 2 Bedrooms, Private Pool, Ocean View | Private spa tub
Presidential Suite, 2 Bedrooms, Private Pool, Ocean View | Living room
Property amenity

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Restaurant
  • Parking available

Explore the area

View in a map
Av. Costera Miguel Aleman 1803, Fracc. Magallanes, Acapulco, GRO, 39670
  • Place, Diana the Huntress
    ‪7 min walk‬
  • Place, Condesa Beach
    ‪7 min walk‬
  • Place, Papagayo Beach
    ‪15 min walk‬
  • Airport, Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪53 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Deluxe Room, 1 King Bed, Balcony, Partial Ocean View

Deluxe Room, 1 King Bed, Balcony, Partial Ocean View | In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Room, 1 King Bed, Balcony, Partial Ocean View

8.8 out of 10
Excellent
(72 reviews)
  • 285 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 2 Double Beds, Balcony, Partial Ocean View

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Room, 2 Double Beds, Balcony, Partial Ocean View

8.2 out of 10
Very good
(80 reviews)
  • 285 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Junior Suite, 1 King Bed, Balcony, Partial Ocean View

Junior Suite, 1 King Bed, Balcony, Partial Ocean View | In-room safe, desk, laptop workspace, iron/ironing board

Junior Suite, 1 King Bed, Balcony, Partial Ocean View

9.4 out of 10
Exceptional
(3 reviews)
  • 655 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, 2 Double Beds, Balcony, Partial Ocean View

In-room safe, desk, laptop workspace, iron/ironing board

Junior Suite, 2 Double Beds, Balcony, Partial Ocean View

8.4 out of 10
Very good
(8 reviews)
  • 444 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Suite, 1 King Bed, Balcony, Bay View

Suite, 1 King Bed, Balcony, Bay View | In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Balcony, Bay View

8.4 out of 10
Very good
(12 reviews)
  • Bay view
  • 356 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Senior Suite, 1 King Bed, Jetted Tub

Senior Suite, 1 King Bed, Jetted Tub | In-room safe, desk, laptop workspace, iron/ironing board

Senior Suite, 1 King Bed, Jetted Tub

  • Bay view
  • 867 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Presidential Suite, 2 Bedrooms, Private Pool, Ocean View

Presidential Suite, 2 Bedrooms, Private Pool, Ocean View | In-room safe, desk, laptop workspace, iron/ironing board

Presidential Suite, 2 Bedrooms, Private Pool, Ocean View

  • Ocean view
  • 2510 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds
  • Free WiFi

View all photos for Luxury Double Room, 2 Double Beds, Accessible, Ground Floor

Luxury Double Room, 2 Double Beds, Accessible, Ground Floor | In-room safe, desk, laptop workspace, iron/ironing board

Luxury Double Room, 2 Double Beds, Accessible, Ground Floor

10.0 out of 10
Exceptional
(1 review)
  • 285 sq ft
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Family Villa

Family Villa | Private kitchen

Family Villa

  • 1904 sq ft
  • 4 bedrooms
  • Sleeps 6
  • 2 King Beds, 1 Twin Bed and 1 Large Twin Sofa Bed
  • Free WiFi

About the neighborhood

Acapulco

Located in Costera Acapulco, HS HOTSSON Hotel Acapulco is within a 10-minute walk of popular sights such as Diana the Huntress and Condesa Beach. This 506-room, 3.5-star hotel welcomes guests with 4 outdoor pools, 4 restaurants, and free in-room WiFi.

What's nearby

  • Diana the Huntress - 7 min walk - 0.4 miles
  • Condesa Beach - 7 min walk - 0.4 miles
  • Playa El Morro - 8 min walk - 0.5 miles
  • Parque Papagayo - 12 min walk - 0.7 miles
  • Papagayo Beach - 15 min walk - 0.8 miles

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 17 min drive

Restaurants

  • ‪Helados Santa Clara - ‬1 min walk
  • ‪Los Tarascos - ‬2 min walk
  • ‪Mercado El Pueblito - ‬3 min walk
  • ‪Barra Vieja 520 - ‬2 min walk
  • ‪Micheladas De La Calle - ‬3 min walk

About this property

HS HOTSSON Hotel Acapulco

Guests staying at HS HOTSSON Hotel Acapulco enjoy access to 4 outdoor pools, a children's pool, and free WiFi in public areas. Parking is available for MXN 175 per night (MXN 175 per night for valet parking), and there's also an area shuttle for a fee. The front desk is staffed 24/7 to help with tours or tickets, dry cleaning/laundry, and securing valuables. Other amenities at this beach hotel include meeting rooms, conference space, and a business center.
Guests can enjoy free WiFi and cable TV. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Safes, phones, and ironing boards are other standard amenities.
4 outdoor swimming pools are on site along with a children's pool.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Jun 28 - Jun 29
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Area shuttle (surcharge)
  • Self parking on site (MXN 175 per night)
  • Valet parking on site (MXN 175 per night)
  • Limited onsite valet and self parking
  • Onsite parking options include a carport

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 490 for adults and MXN 230 for children
  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • LOS ARCOS
  • Los Caracoles
  • NUDE AT THE BEACH
  • Pagliacci

Things to do

  • 4 outdoor pools
  • Children's pool
  • Outdoor pool (guest access)

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 9,483 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Beach umbrellas
  • On the bay
  • On the beach
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 28 floors
  • Ballroom
  • Banquet hall
  • Built in 1982
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Cable channels

Food and drink

  • Room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property requires valid ID for all guests at check-in, regardless of age. A birth certificate should be presented for children to confirm age.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately MXN 490 for adults and MXN 230 for children
  • Self parking fee: MXN 175 per night
  • Valet parking fee: MXN 175 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in is easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Gran Plaza Acapulco
HS HOTSSON Smart Acapulco Hotel
Crowne Plaza Hotel Acapulco
HS HOTSSON Smart Hotel
Crowne Plaza Acapulco Hotel Acapulco
HS HOTSSON Smart

Frequently asked questions

Is a free cancellation option available at HS HOTSSON Hotel Acapulco?

HS HOTSSON Hotel Acapulco offers free cancellation on select room rates. If you'd like to learn more, review the cancellation policy on Orbitz.

How much does it cost to stay at HS HOTSSON Hotel Acapulco?

As of Jun 17, 2026, prices found for a 1-night stay for 2 adults at HS HOTSSON Hotel Acapulco on Jul 16, 2026 start from $117, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do near HS HOTSSON Hotel Acapulco?

This hotel is situated in Costera Acapulco within a short 8-minute walk of Condesa Beach and also 17 minutes on foot from Papagayo Beach. You'll also find Diana the Huntress and Parque Papagayo less than a mile away.

Will I be able to park at HS HOTSSON Hotel Acapulco?

Yes, valet parking is offered for MXN 175 per night and self parking is available for MXN 175 per night.

Does HS HOTSSON Hotel Acapulco feature a casino on the premises?

No, HS HOTSSON Hotel Acapulco doesn't have a casino.

Will I find an indoor pool at HS HOTSSON Hotel Acapulco?

No, this hotel doesn't have an indoor pool; however, there are 4 outdoor pools.

What amenities will couples enjoy at HS HOTSSON Hotel Acapulco?

This beachfront hotel offers many amenities for couples such as an ocean-view restaurant and 4 outdoor pools with some guestrooms featuring a private pool.

Are there hot tubs at HS HOTSSON Hotel Acapulco?

No, but this hotel offers jetted bathtubs in some guestrooms.

Does HS HOTSSON Hotel Acapulco have a restaurant that serves breakfast?

Yes, HS HOTSSON Hotel Acapulco has 4 restaurants, and serves buffet breakfast each morning for a surcharge.

Will HS HOTSSON Hotel Acapulco allow pets to stay for free?

No, pets and service animals aren't allowed at HS HOTSSON Hotel Acapulco.

Are there connecting rooms at HS HOTSSON Hotel Acapulco?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to HS HOTSSON Hotel Acapulco?

The closest major airport to HS HOTSSON Hotel Acapulco is General Juan N. Alvarez Intl. Airport (ACA), which is 12.1 mi away (17 minutes by car).

Can I book a room with a balcony at HS HOTSSON Hotel Acapulco?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy ocean and courtyard views.

Does HS HOTSSON Hotel Acapulco host weddings?

Take advantage of the wedding venue at HS HOTSSON Hotel Acapulco if you plan to say "I do" during your trip.

HS HOTSSON Hotel Acapulco Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 641 out of 1028 reviews
Rating 8 - Good. 225 out of 1028 reviews
Rating 6 - Okay. 85 out of 1028 reviews
Rating 4 - Poor. 41 out of 1028 reviews
Rating 2 - Terrible. 36 out of 1028 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

janis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice location nice flea market right across the street
Stayed 10 nights in Mar 2026
Verified

8/10 Good

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, walking distance to everything
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Kathy

Staff was awesome, rooms were exceptional clean
Stayed 4 nights in Jan 2026
Verified

4/10 Poor

David Allen sanguinetti

Disliked: Cleanliness
nice view, room a bit grubby,shops are nearby
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Diego

Liked: Cleanliness, property conditions & facilities
Clean room, great service.
Stayed 1 night in Jan 2026
Verified

8/10 Good

Tuong

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The view from the room
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Tonantzin

Liked: Cleanliness, amenities, property conditions & facilities
Great location.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Silvia

Liked: Cleanliness, amenities, property conditions & facilities
I’m happy the room is clean,the staff very gentle
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Aida

Liked: Cleanliness, amenities, property conditions & facilities
neat and clean
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Jaqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Air condition worked great. Great views. Clean room only downside is the elevators are a bit hot and door open slow.
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Umberto

Liked: Cleanliness, staff & service, property conditions & facilities
View was nice
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

María

Liked: Staff & service, property conditions & facilities, room comfort
As always, friendly warm welcome service, clean rooms, easy access to the beach, excellent breakfast buffet!
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Lizette

Liked: Cleanliness, amenities, property conditions & facilities
Excelente todo.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Saul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very honest hotel, i left some stuff behind and they called me right away
Stayed 4 nights in Feb 2026
Verified

6/10 Okay

Jose

Hotel has a loud music Thursdays, Fridays and on weekends. If you want a good night sleep do not stay at this hotel on those dates.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Morayma

Liked: Cleanliness, amenities, property conditions & facilities
Todo excelente!!
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Adriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The balcony view was amazing! The room was clean. Staff was very friendly and helpful. We enjoyed our stay!
Stayed 3 nights in Nov 2025
Verified

2/10 Terrible

Graham

Liked: Staff & service
Booked in Canadian dollars and was charged in Mexican Pesos converted to US dollar.
Stayed 19 nights in Jan 2026
Verified

10/10 Excellent

Valeria

Liked: Amenities
Excellent service great food. Gladly will come back again!!
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities
Without a doubt, one of the best hotels I’ve ever stayed in during a Mexican vacation. This hotel is outstanding. I highly recommend this hotel. We were treated so nicely by the staff from the front desk to security. This hotel has three swimming pools and a private beach. The location is fantastic and you can see the hotel for me anywhere, so you never get lost! We will definitely be back. I can’t imagine staying anywhere else in Acapulco.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Franklin

Liked: Cleanliness, amenities, property conditions & facilities
Room was nice and clean.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

KARINA

Liked: Cleanliness, amenities, property conditions & facilities
Todo excelente
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities
Location nice everything it's close by. The view Awesome! everything was was nice, room service nice, no complains. Would I stay again yes definitely.
Stayed 3 nights in Oct 2025
Verified

8/10 Good

Jorge

Liked: Cleanliness, amenities, property conditions & facilities
Ok
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Soraya Yuridia

Liked: Cleanliness, amenities
I was delighted with my stay at the Hotsson hotel. The place was spotless and the housekeeper made sure it stayed that way during my stay. I loved the customer service from everyone in the hotel, from the front desk the restaurant, the bartenders, and all the security personnel around the hotel. I will definitely go back for my next vacation.
Stayed 3 nights in Nov 2025