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HS HOTSSON Hotel Acapulco

3.5 star property
On beach with 4 outdoor pools, near Diana the Huntress
VIP Access

Choose dates to view prices

Photo gallery for HS HOTSSON Hotel Acapulco

On the beach, beach umbrellas
Presidential Suite, 2 Bedrooms, Private Pool, Ocean View | Beach/ocean view
Senior Suite, 1 King Bed, Jetted Tub | Living area
Poolside bar
Presidential Suite, 2 Bedrooms, Private Pool, Ocean View | In-room safe, desk, laptop workspace, iron/ironing board

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • All inclusive
  • Parking available
  • Gym
  • 24/7 front desk

Explore the area

Map
Av. Costera Miguel Aleman 1803, Fracc. Magallanes, Acapulco, GRO, 39670
  • Diana the Huntress
    ‪7 min walk‬
  • Condesa Beach
    ‪8 min walk‬
  • Papagayo Beach
    ‪17 min walk‬
  • Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪17 min drive‬
VIP Access
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  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Junior Suite, 1 King Bed, Balcony, Partial Ocean View

Junior Suite, 1 King Bed, Balcony, Partial Ocean View | In-room safe, desk, laptop workspace, iron/ironing board

Junior Suite, 1 King Bed, Balcony, Partial Ocean View

  • 655 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Double Beds, Balcony, Partial Ocean View

Junior Suite, 2 Double Beds, Balcony, Partial Ocean View | In-room safe, desk, laptop workspace, iron/ironing board

Junior Suite, 2 Double Beds, Balcony, Partial Ocean View

  • 444 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Balcony, Partial Ocean View

Deluxe Room, 2 Double Beds, Balcony, Partial Ocean View | View from room

Deluxe Room, 2 Double Beds, Balcony, Partial Ocean View

  • 285 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Balcony, Bay View

Suite, 1 King Bed, Balcony, Bay View | In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Balcony, Bay View

  • Bay view
  • 356 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Family Villa

Family Villa | In-room safe, desk, laptop workspace, iron/ironing board

Family Villa

  • 1904 sq ft
  • Sleeps 6
  • 2 King Beds, 1 Twin Bed and 1 Large Twin Sofa Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, Partial Ocean View

Deluxe Room, 1 King Bed, Balcony, Partial Ocean View | In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Room, 1 King Bed, Balcony, Partial Ocean View

  • 285 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Senior Suite, 1 King Bed, Jetted Tub

Senior Suite, 1 King Bed, Jetted Tub | In-room safe, desk, laptop workspace, iron/ironing board

Senior Suite, 1 King Bed, Jetted Tub

  • Bay view
  • 867 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 2 Bedrooms, Private Pool, Ocean View

Presidential Suite, 2 Bedrooms, Private Pool, Ocean View | In-room safe, desk, laptop workspace, iron/ironing board

Presidential Suite, 2 Bedrooms, Private Pool, Ocean View

  • Ocean view
  • 2510 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Suite Master With Sea View

In-room safe, desk, laptop workspace, iron/ironing board

Suite Master With Sea View

  • Sea view
  • Sleeps 2

View all photos for Suite Junior With Partial Sea View

In-room safe, desk, laptop workspace, iron/ironing board

Suite Junior With Partial Sea View

  • Partial sea view
  • Sleeps 2

View all photos for Handicapped Room With Partial Sea View

In-room safe, desk, laptop workspace, iron/ironing board

Handicapped Room With Partial Sea View

  • Partial sea view
  • Sleeps 4

View all photos for Room Standard With Partial Sea View

In-room safe, desk, laptop workspace, iron/ironing board

Room Standard With Partial Sea View

  • Partial sea view
  • Sleeps 4

View all photos for Suite Presidential With Panoramic View

In-room safe, desk, laptop workspace, iron/ironing board

Suite Presidential With Panoramic View

  • Sleeps 4

View all photos for Room Standard With Partial Sea View

In-room safe, desk, laptop workspace, iron/ironing board

Room Standard With Partial Sea View

  • Partial sea view
  • Sleeps 2

View all photos for Suite With Sea View

In-room safe, desk, laptop workspace, iron/ironing board

Suite With Sea View

  • Sea view
  • Sleeps 4

View all photos for Suite Junior With Partial Sea View

In-room safe, desk, laptop workspace, iron/ironing board

Suite Junior With Partial Sea View

  • Partial sea view
  • Sleeps 4

About the neighborhood

Acapulco

Located in Costera Acapulco within a short walk of Diana the Huntress, HS HOTSSON Hotel Acapulco is within a mile (2 km) of other popular sights such as Papagayo Beach. This 506-room, 3.5-star hotel welcomes guests with 4 outdoor pools, 4 restaurants, and a 24-hour gym.

What's nearby

  • Diana the Huntress - 7 min walk - 0.4 miles
  • Galerías Acapulco - 8 min walk - 0.5 miles
  • Condesa Beach - 8 min walk - 0.5 miles
  • Parque Papagayo - 15 min walk - 0.8 miles
  • Papagayo Beach - 17 min walk - 0.9 miles

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 17 min drive

Restaurants

  • ‪Los Tarascos - ‬2 min walk
  • ‪La Gamba Restaurant-Bar Club de Playa - ‬4 min walk
  • ‪Barra Vieja 520 - ‬2 min walk
  • ‪Restaurante Maria Bonita - ‬4 min walk
  • ‪Bar 26 - ‬3 min walk

About this property

HS HOTSSON Hotel Acapulco

On beach with 4 outdoor pools, near Diana the Huntress
At HS HOTSSON Hotel Acapulco, guests enjoy 4 outdoor pools, a children's pool, and a 24-hour gym. Parking is available for MXN 175 per night (MXN 175 per night for valet parking), and there's also an area shuttle for a fee. The front desk is staffed 24/7 to help with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this beach hotel include free WiFi in public areas, meeting rooms, and conference space.
Guests can enjoy free WiFi and cable TV. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Safes, phones, and ironing boards are other standard amenities.
4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness center.

Children under 12 years old are not allowed in the swimming pool without adult supervision. Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Area shuttle (surcharge)
  • Self parking on site (MXN 175 per night)
  • Valet parking on site (MXN 175 per night)
  • Limited onsite parking
  • Onsite parking options include a carport

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 465 for adults and MXN 230 for children
  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • LOS ARCOS
  • Los Caracoles
  • NUDE AT THE BEACH
  • Pagliacci

Things to do

  • 24-hour gym
  • 4 outdoor pools
  • Children's pool
  • Outdoor pool (guest access)

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 9,483 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Beach umbrellas
  • On the bay
  • On the beach
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 28 floors
  • Ballroom
  • Banquet hall
  • Built in 1982
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Cable channels

Food and drink

  • Room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
This property requires valid ID for all guests at check-in, regardless of age. A birth certificate should be presented for children to confirm age.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately MXN 465 for adults and MXN 230 for children
  • Self parking fee: MXN 175 per night
  • Valet parking fee: MXN 175 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in is easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Gran Plaza Acapulco
HS HOTSSON Smart Acapulco Hotel
Crowne Plaza Hotel Acapulco
HS HOTSSON Smart Hotel
Crowne Plaza Acapulco Hotel Acapulco
HS HOTSSON Smart

Frequently asked questions

Is a free cancellation option available at HS HOTSSON Hotel Acapulco?

HS HOTSSON Hotel Acapulco offers free cancellation on select room rates. If you'd like to learn more, review the cancellation policy on Orbitz.

How much does it cost to stay at HS HOTSSON Hotel Acapulco?

As of May 1, 2025, prices found for a 1-night stay for 2 adults at HS HOTSSON Hotel Acapulco on May 11, 2025 start from $93.17, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do near HS HOTSSON Hotel Acapulco?

This hotel is situated in Costera Acapulco within a short 7-minute walk of Diana the Huntress and also 17 minutes on foot from Papagayo Beach. You'll also find Condesa Beach and Parque Papagayo less than a mile away.

Is parking available on site at HS HOTSSON Hotel Acapulco?

Yes, valet parking is offered for MXN 175 per night.

Does HS HOTSSON Hotel Acapulco feature a casino on the premises?

No, HS HOTSSON Hotel Acapulco doesn't have a casino.

Will I find an indoor pool at HS HOTSSON Hotel Acapulco?

No, this hotel doesn't have an indoor pool; however, there are 4 outdoor pools.

Is HS HOTSSON Hotel Acapulco a good place to stay for couples?

This beachfront hotel offers many amenities for couples such as 4 outdoor pools and a poolside bar with some guestrooms featuring private pools.

Does HS HOTSSON Hotel Acapulco have a hot tub?

No, but this hotel offers jetted bathtubs in some guestrooms.

Does HS HOTSSON Hotel Acapulco have a restaurant that serves breakfast?

Yes, HS HOTSSON Hotel Acapulco has 4 restaurants, and serves buffet breakfast each morning for a surcharge.

Will HS HOTSSON Hotel Acapulco allow pets to stay for free?

No, pets and service animals aren't allowed at HS HOTSSON Hotel Acapulco.

Are there connecting rooms at HS HOTSSON Hotel Acapulco?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to HS HOTSSON Hotel Acapulco?

The closest major airport to HS HOTSSON Hotel Acapulco is General Juan N. Alvarez Intl. Airport (ACA), which is 12.1 mi away (17 minutes by car).

Can I book a room with a balcony at HS HOTSSON Hotel Acapulco?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy ocean or courtyard views.

Does HS HOTSSON Hotel Acapulco host weddings?

Take advantage of the wedding venue at HS HOTSSON Hotel Acapulco if you plan to say "I do" during your trip.

HS HOTSSON Hotel Acapulco Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 451 out of 1002 reviews
Rating 8 - Good. 283 out of 1002 reviews
Rating 6 - Okay. 123 out of 1002 reviews
Rating 4 - Poor. 81 out of 1002 reviews
Rating 2 - Terrible. 64 out of 1002 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alexis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Acapulco Gold☀️

Had an amazing staying! Was upgraded to a villa due to Hotel being remodeled after hurricane Otis. Staff was attentive and fast with delivering any food orders. Always friendly and with a smile. Also the villas are super clean!!
Stayed 5 nights in Aug 2024

10/10 Excellent

Andres, Manchaca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really clean, really friendly staff. Definitely coming back to this hotel and villas.
Stayed 5 nights in Jul 2024

10/10 Excellent

JUAN, NEWTOWN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to all my needs

10/10 Excellent

GUADALUPE

Stayed 1 night in Oct 2023

8/10 Good

ana

Liked: Staff & service
Mayor limpieza en las zonas comunes y elevadores
Stayed 2 nights in Oct 2023

8/10 Good

Rene

Liked: Cleanliness, staff & service, property conditions & facilities
So my wife and i came to acapulco cause it was a dream place to vist since i was a kid
Stayed 4 nights in Sep 2023

10/10 Excellent

Etna

Stayed 3 nights in Sep 2023

10/10 Excellent

Marcos

Stayed 16 nights in May 2023

8/10 Good

William R

Stayed 5 nights in Sep 2023

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean
Stayed 6 nights in Sep 2023

6/10 Okay

Guga

Liked: Staff & service
Stayed 6 nights in Sep 2023

4/10 Poor

Raul, North Providence

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
I really liked the second floor pool, it was very nice and clean and has an awesome view of the Acapulco bay. The customer service from Nicolas was excellent. I did not like the sewer smell inside the hotel and across the city.
Stayed 10 nights in Aug 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great Hotel located in the center of Acapulco. Many restaurants and shops within walking distance.
Stayed 4 nights in Aug 2023

10/10 Excellent

Carlos Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

4/10 Poor

Yuridya

Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023

4/10 Poor

Ruben

Disliked: Staff & service
Stayed 3 nights in Aug 2023

6/10 Okay

MARIA

Stayed 7 nights in Aug 2023

8/10 Good

Greg Mizael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Falta inovar muebles
Stayed 3 nights in Aug 2023

2/10 Terrible

Anna

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never booking through expedia again. The property has beds like rocks and music playing so loud it’s imposible to sleep. Neither Expedia or the hotel cared about me, only about their deal, and kept my money even when I canceled the rest of my stay very early after my first night. Esmeralda Prrez, worst manager.
Stayed 3 nights in Aug 2023

8/10 Good

Sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 16 nights in Jul 2023

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

Luis

Business traveler, Traveled with partner
Disliked: Staff & service
check out was terrible did not get us access to a room till pass 3 PM and a 10 AM housekeeper keeps calling toremind us of 12 check out. not a nice experience
Stayed 1 night in Jul 2023

6/10 Okay

Jacqueline

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I had high hopes for this resort, but was immediately disappointed on arrival. There were about 5 bell men at their desk, and even though they saw me struggling with getting my heavy luggage down, no one provided their assistance, they just continued to stand there and look. The service staff at the restaurant were a hit or miss. Some looked bothered when you asked for certain things while other where pleasant. The drink, very disappointing! Nothing tasted right!
Stayed 2 nights in Jul 2023

2/10 Terrible

Hugo

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had roaches. Second room had no towels. Phone didn't work. Saftey lock box did not work.
Stayed 2 nights in Jul 2023

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
The location
Stayed 2 nights in May 2023

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