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Recent guest reviews

Good if traveling with kids. Average hotel. Nice view.

I traveled with my children to this hotel and they just loved it!!! They stayed at that tobogan all day long!!

Great experience esp. For children who love the tobogan and the pools! Staff is really nice!

A wonderful experience for the kids! They will stay at the tobogan all day and won't remember anything else! ! The restaurant is too hot so it's better to order and eat in your room. They have free internet acess (sometimes the signal isn't too good but it's free) all over the hotel! It's a great place although it's far! !

First trip to Acapulco, so didn't knew what to expect, only what I reviewed online from previous clients. For starters, the hotel is about an hour drive from the airport (during non-peak hours), located on a nice friendly, calm area, no discos, bars nearby, but there's plenty of VW beetle cabs that can take you anywhere for an extremely low fare rate. Rooms are just basic, no top notch, but it worked just great for me, the balcony had a perfect day or night ocean view to where the yacht area is. Several pools, not so crowded, but what I loved was the private sea pools, I would've stayed there all day. I might have expected more attention from the staff but it was ok, most of them where very polite and helpful, maybe I wanted to be pampered from the minute I entered the hotel. One thing that might upset new visitors, the hotel is kind of a temporary location for federal police. Lots of armed officers are hosted at the facilities, didn't bothered me at all, I even felt more "secure", but that's just my opinion. In general, It's a very nice hotel, I would dare to say it's more family oriented. I would come back if I get an opportunity, no doubt, more pros than cons, but then again I'm very versatile.

Over booking.. The staff it is not consumer oriented. They need URGENT TRAINNING

First of all, the hotel is very economic. Therefore, don´t expect five-star treatment. For Mexico, the hotel is pretty nice. You have to understand that the hotels that most Americans are accustomed to translate to the more expensive ones here south of the border. The only thing I'd like to stress about the hotel is that it is about 45 min away from the airport. This can be a quite costly cab ride. Luckily, there exists shared-rides. You can travel with strangers in a cab from the airport and pay considerably less. Also, since the hotel is kind of far off, there isn't much to do in terms of restaurants, clubs or shopping. However, it was nice not being surrounded by hotels. There was a nice view of the bay too. So, for the money, this hotel is great. But the location could be a problem or a win for you depending on what you are going to Acapulco for.

Hotel has the rudest staff, dont waist your money on this hotel. All they want is your MONEY!!!

This hotel was a good base to visit several nice beach locations. We were however surprised that about 40 Federal Police moved in during the second half of our stay. Our group was somewhat concerned. Also the staff has a very poor command of English. I realize that we are in their country but since tourism is a very important part of their culture, I don't think that its unreasonable for the wait staff to have a basic understanding of the foods that they serve with such a limited menu. The last day that we were there no one at our table of four got what they ordered at breakfast.

"Familiar" means families and there were lots of little kids, well behaved and restricted to two of the five pools. I was the only gringo, which is fine and made me aware that I was in another country rather than the golden zone high rise hotels which are like Miami or Cancun. The only problem was noise: young neighbors who played loud, bad music 20 hours a day (I got my room changed); a terrible band in the outdoors bar til 11:00pm weekends; and a children's birthday party under a tent that sounded like chuck e cheese's til 10:00pm. Otherwise, the price, service, location, view and helpful staff were great.

good panoramic we were 12 days never change the cover terrible confusion with administration

Was in Acapulco for daughter's wedding. This place is where Mexicans go to vacation and I was the only American I found in the place. That is what I liked about the place. Music played every night from live band below my balcony. Communication was sketchy at times, but I got what I needed. Located a couple of miles out of Central District which meant higher cab fares varying from $7 - $30. Several swimming pools, family oriented with night clubs and restaurant and access to beach area.

The hotel was very basic with only one restaurant with a very limited menu. The language barrier was a major problem as very few staff spoke any english at all. The room was cleaned every day & this was excellent. There were four of us in two twin beds & yet only three bath towels provided we had to sign out the fourth. Very strange. The biggest complaint was you had only one bar & as we stayed for Christmas & New years this was limiting. Especially New Years when they closed the bar & in order to have to get any entertainment or drinks you were forced to pay an additional $80.00 per person or basically go without.

We had a great time during our vacation the hotel was very comfortable the staff was helpful, visitorsshould visit the fort it is a worth while visit

Tranquilida, limpieza, amables,buenas Albercas,buen servicio

Gran Via Tropical No 35 Acapulco GRO

Hotel highlights

  • Walking distance to Playa Caletilla
  • Free WiFi in public areas
  • Free parking
  • Onsite dining

Located in Caleta within a short walk of Playa Caletilla, Alba Suites Acapulco is within 2 miles (3 km) of other popular sights such as La Quebrada Cliffs. This 250-room resort welcomes guests with 5 outdoor pools, a private beach, and free self parking.


Dining

This resort is home to a restaurant and a bar/lounge. Satisfy your hunger from the comfort of your room with room service. Start each morning with continental breakfast, available for a fee from 7:00 AM to 11:00 AM.


Rooms

The 250 rooms feature kitchenettes. Guests can expect to find 32-inch flat-screen TVs with cable channels. Phones are also standard.


Property features

Guests of Alba Suites Acapulco have access to a private beach, 5 outdoor pools, and a children's pool. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for MXN 450 per room one way. The 24-hour front desk has staff standing by to help with securing valuables, tours or tickets, and luggage storage. Other amenities at this beach resort include a spa tub, free WiFi in public areas, and conference space.

Room options

Super Saver

2 Double Beds | Sleeps 4

Superior Suite, Kitchenette, Ocean View

2 Double Beds | Sleeps 4

Standard Suite, Kitchenette, Pool View

2 Double Beds | Sleeps 4

Guest reviews for Alba Suites Acapulco

Everyone (2) Couples (2) Family (9) Other (2) Friends (1)
1
Everyone

By on Jan 9, 2019

Review comment responded on Jan 12, 2019

Agradecemos el tiempo que nos dedica para evaluar nuestro hotel, lamentamos que no hayamos cubierto sus expectativas, esperamos nos de la oportunidad de recibirle en un futuro, gracias por habernos elegido.

3

good for kids

Family

Good if traveling with kids. Average hotel. Nice view.

By on May 25, 2014

4

great for children

Family

I traveled with my children to this hotel and they just loved it!!! They stayed at that tobogan all day long!!

By on May 2, 2014

4

great for children

Family

Great experience esp. For children who love the tobogan and the pools! Staff is really nice!

By on Jan 14, 2014

4

great to go with your kids

Family

A wonderful experience for the kids! They will stay at the tobogan all day and won't remember anything else! ! The restaurant is too hot so it's better to order and eat in your room. They have free internet acess (sometimes the signal isn't too good but it's free) all over the hotel! It's a great place although it's far! !

By on Jan 4, 2014

3

nice experience, no high expectations but pleasant stay.

Family

First trip to Acapulco, so didn't knew what to expect, only what I reviewed online from previous clients. For starters, the hotel is about an hour drive from the airport (during non-peak hours), located on a nice friendly, calm area, no discos, bars nearby, but there's plenty of VW beetle cabs that can take you anywhere for an extremely low fare rate. Rooms are just basic, no top notch, but it worked just great for me, the balcony had a perfect day or night ocean view to where the yacht area is. Several pools, not so crowded, but what I loved was the private sea pools, I would've stayed there all day. I might have expected more attention from the staff but it was ok, most of them where very polite and helpful, maybe I wanted to be pampered from the minute I entered the hotel. One thing that might upset new visitors, the hotel is kind of a temporary location for federal police. Lots of armed officers are hosted at the facilities, didn't bothered me at all, I even felt more "secure", but that's just my opinion. In general, It's a very nice hotel, I would dare to say it's more family oriented. I would come back if I get an opportunity, no doubt, more pros than cons, but then again I'm very versatile.

By on Mar 31, 2013

1

not good

Family

Over booking.. The staff it is not consumer oriented. They need URGENT TRAINNING

By on Jan 2, 2013

4

you get what you pay for and quite a bit more...

Couples

First of all, the hotel is very economic. Therefore, don´t expect five-star treatment. For Mexico, the hotel is pretty nice. You have to understand that the hotels that most Americans are accustomed to translate to the more expensive ones here south of the border. The only thing I'd like to stress about the hotel is that it is about 45 min away from the airport. This can be a quite costly cab ride. Luckily, there exists shared-rides. You can travel with strangers in a cab from the airport and pay considerably less. Also, since the hotel is kind of far off, there isn't much to do in terms of restaurants, clubs or shopping. However, it was nice not being surrounded by hotels. There was a nice view of the bay too. So, for the money, this hotel is great. But the location could be a problem or a win for you depending on what you are going to Acapulco for.

By on Sep 5, 2011

1

poor service

Friends

Hotel has the rudest staff, dont waist your money on this hotel. All they want is your MONEY!!!

By on Mar 21, 2011

3

we were a little surprised

Couples

This hotel was a good base to visit several nice beach locations. We were however surprised that about 40 Federal Police moved in during the second half of our stay. Our group was somewhat concerned. Also the staff has a very poor command of English. I realize that we are in their country but since tourism is a very important part of their culture, I don't think that its unreasonable for the wait staff to have a basic understanding of the foods that they serve with such a limited menu. The last day that we were there no one at our table of four got what they ordered at breakfast.

By on Feb 17, 2011

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