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Encanto Acapulco

5.0 out of 5.0

Recent guest reviews

My husband and I stayed at the Encanto in August 2017 for our honeymoon. First I would like to say we had a terrible experience at the airport because my husband lost his luggage. So the ride to the resort was a quiet and angry one. When we arrived to the resort our mood immediately changed. We were greeted by the staff with ice cold drinks and a smile. The host at the chech-in stand were very accommodating, I was having some issues with my card and cellphone, they allowed me to use their phone and I was so grateful for that. Check in was great once we figured that out. We were escorted to our room by a staff member that spoke great English. When we walked into our room I immediately felt like a celebrity. The room was covered in candles and rose petals and a treat for our honeymoon. I was so grateful for this added service. We stayed in the pool villa. This was the best part of the resort, It was very intimate and romantic. We could have stayed in the room the entire trip and I would be happy. I loved everything about the room, the shower was very nice, bed comfortable, perfect view. The onsite restaurant and bar was very nice and the staff was amazing. They tended to us as if we were celebs. The resort was basically empty our entire stay so it felt very personal. We had a car service booked through Encanto. Our driver name was Carlos. He took us everywhere for the remainder of our trip. We did 3 days at Encanto and 3 days at another resort. Carlos made suggestions to us and drove us and picked us up everywhere. In a nutshell the resort was the highlight of our honeymoon. Thank you Encanto. I shared this resort with everyone I know.

The hotel architecture its stunning, the size of the rooms are perfect and the sea view from the rooms and the pool its breathtaking. The service it’s exceptional all the staff is always nice, kind and willing to help you. The food and beverages are also really good, I totally recommend this hotel. You will love it!

We stayed there 3 nights, 2 nights with in a pool suite and the last night with a 'standard' room looking back over the city. Both room's were amazing lots of marble finishes, high quality fixtures, private and a feeling of real uxury. The only real small negative is that for such an elegant upmarket hotel their were a few rough edges, when your whole hotel is white, stains and blemishes show up quickly, a bit more remedial maintenance needed, I see another reviewer also noted this. However the careful design and look can't be faulted Encanto is very special. The main pool is simply outstanding trees coming out of the middle .... WOW Because we were travelling around Mexico by car and the hotel itself is on an isolated peninsula we chose to give ourselves a break and eat all of our meals there. The quality and presentation of the food was outstanding except for the first meal we had in their signature dining area at night, the setting was spectacular but for the price felt that the meal was somewhat underwhelming. The less informal dining area served in our minds a better menu selection and was well executed... all came from the same kitchen.the Tempura shrimp tacos & Octopus ceviche YUM !! Being low season they didn't have a lot of guests, but an over abundance of staff who were always watching our table making it a little uncomfortable at times, they were very friendly but too attentive, wanting to take our plates before we had even finished. Fantastic location and surroundings, security was brilliant, overall we loved staying at Encanto and would definitely return !!

Excelente Vista y buen Sevicio. The view was awesome. The pool was awesome. The rooms were awesome. The valet was awesome. The service was awesome and the people were even better. The food was awesome.

Been meaning to go to Encanto since I heard of it. We had a friends wedding in Acapulco and the perfect opportunity to make it happen. Since we were for a short stay (2 nights) I wanted a place to relax have a good memory instead of just renting a room. This place was the perfect match for that purpose. Every part of the hotel, from the entrance on a residential location, its sudden appearance on top of a hill, the contrast of the sleek white finishes on every corner with the natural landscape, and the views from every corner of the hotel made this trip hard to forget. The staff is very professional and the manager is usually there at all times to ensure top service. We stayed in a pool villa which was great to relax and recharge without distractions and accompanied by a breathtaking view of the Pacific from our private pool, crowned by the ever present white hotel and very well kept Bugambila plants. Will definitely repeat the trip with less tight schedule. After the demanding work schedule and 2 toddlers at home it came in very handy to be able to reconnect as a couple and come back to reality with a mind full of ocean breeze and gorgeous views.

Si, first of all, the pros: 1. Beautiful venue/building 2. Great location, gorgeous view 3. Incredible Pool 4. Outstanding service from the staff 5. The food/drinks and ambience is great 6. I enjoyed the beach club they have access to as well. Now, the important reasons why the place is not perfect: 1. Maintenance, gorgeous rooms, but they really need paint and to renew furniture (stains). 2. Bed sheets, we had old stained and torn sheets, which we reported and got better ones, but not perfect. For this type of hotel I would expect Egyptian, perfect sheets and a great mattress and pillows; the overall bed quality is below average. 3. TV, unfortunately small tv's in hotel rooms bother me (this may not be a con for other people). 4. AC, I absolutely despise having my AC limited. Encanto limits temperature to 19 degrees Celsius , which is a few degrees above my preference, especially after a day in the sun. This is a huge no no. Overall, if you can live with the cons for the price, I recommend it. I would visit again but highly recommend the Encanto Hotel looks into the negative remarks.

All and all a very good experience... even with being ill. Very nice settings, but it's nice having a car, but of course a taxi is available. This hotel is set back from the road on a hillside so if you are looking for active nightlife very close by, then this is not the place. This is a wonderful hotel to get away from the craziness of Acapulco during the busy seasons. Great and interesting pool and some suites have their own. Great views and l suggest that anyone interested in contemporary architecture this is a great place to stay. Because l went during the slow season and wanted to photograph the hotel they were very nice in giving me a free upgrade to a suite with pool. Staff was wonderful and the two restaurants were great.

We just returned from a long weekend in this property. The architecture is magnificent and we stayed in one of their pool villas. The moment you walk in this hotel, it is all about the ocean and sky. It is very open and there is a constant nice breeze from the ocean. We arranged a driver with the hotel and that went perfect. No waiting time, cold water and cold towels were provided in the car. Friendly driver. It is probably more expensive then fetching a taxi at the airport, but we did not want to have the hassle of organizing this ourselves. Once you arrive, the extremely helpful and friendly staff takes care of your bags and showed us the room. We had a pool villa (509) with a wonderful tree on the patio and wonderful views. The room was very clean, the bed comfortable. The AC worked fine for us, it is not a problem to maintain a cool room. The only minor thing: they provide only two big, two small and two washcloths in the room. While the maid will replace those also in the evening if needed, I think it would be nice to have some extra towels available, especially if you would like to use them for the private pool. It is not pleasant to use your wet pool towel for getting ready for dinner. While the room descriptions included slippers and bathrobes, they were not placed in our room. I requested slippers, they arrived in no time. Again, I don't like to ask for those things, they should be there. They have a great pool area with sun beds and pillows. Very comfortable, I liked it especially because they had nice sheets on them and they provided nice shade. The staff maintained them very well every morning. While spending time at the pool, you can order drinks and food to be brought to you while lounging on the sunbed. The view is spectacular. They have a nice swim up pool bar as well. The staff was very nice and friendly. However, many did not speak English. This can be a problem, since we only speak very limited (maybe 20 words) Spanish. We tried though and mostly it was ok. There was sometimes a misunderstanding with drink orders, but I don't blame them. We will learn a few phrases in Spanish next time. I felt we were the only guests with no Spanish skills. However, after a while they send someone with English skills to wait our table. No issues here. There is also someone at the reception desks with English skills. It was all good. She ordered us a driver who spoke some English, this was greatly appreciated. He took us on a great tour to the city and we visited the sights. The food was quite good and we ate in the restaurant most of the time. Very good Wifi (free). But you don't want to work in this setting, but if you have to, it is not a problem. We had a very relaxing time. Mostly because we enjoy this kind of architecture. They built it with fine materials and you can see that. The staff is very welcoming and this also enhances the stay. Our Maid kept the room spotless. Generally the staff is very hard working and very polite. With no exception. We can highly recommend this place. It was such a lovely getaway. It may be higher priced than some other properties in Acapulco, but the value is outstanding.

Really like this hotel, don't know any other like it, modern, spectacular, in a great location. After buying my home in Acapulco i have visited this hotel as often as i wanted to enjoy friends and conversaton.

We loved it!! We had a great lunch in the restaurant and spend the evening in the spa! Massage and sauna are great! The service is great! The rooms are not that amazing but most have a great view! It is a great choice

Jacques Cousteau 51 Acapulco GRO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet parking
  • Onsite dining
  • Spa

Located in Puerto Marques, Encanto Acapulco is adjacent to Capilla Del Atardecer and within a few miles (5 km) of Chapel of Peace. This 44-room, 5-star resort has 2 restaurants along with conveniences like a full-service spa and an outdoor pool. Bahia de Puerto Marques and Botanical Gardens of Acapulco are also close to this Acapulco resort.


Dining

Enjoy dining at the resort's 2 onsite restaurants: RestauranteTerraza specializes in Mexican cuisine, and serves breakfast; lunch, or Restaurante Origen offers relaxing ocean views. Savor a meal from the comfort of your room with 24-hour room service, or make new friends at the free daily manager's reception. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 7 AM to 1:00 PM.


Rooms

All of Encanto Acapulco's 44 recently renovated rooms provide iPod docks, minibars, and free bottled water. 32-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Safes, phones, and desks are other standard amenities.


Property features

At Encanto Acapulco, guests enjoy a full-service spa, an outdoor pool, and a health club. There's free valet parking, and an airport shuttle (available on request) for USD 35.00 per vehicle one way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury resort include free WiFi in public areas, 2 meeting rooms, and a conference center.

Room options

Ocean Pool Villa

King 1 | Sleeps 2

Ocean Balcony Twin Suite

Full 2 | Sleeps 4

Ocean Designer Suite

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

95% of guests recommend this hotel

Total of 325 reviews