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Encanto Acapulco

5.0 out of 5.0

Recent guest reviews

Enrique, the food, the pool, the solitude, and the view are 5 stars. If those are your top priorities, this is the best choice that I've found in Acapulco. If instead you want to be on the beach, you like lots of people milling about, and you enjoy night time entertainment, then there are other choices that you would probably prefer. We visit Mexico about twice a year and my wife is from Mexico. I am in my 60s, and we like evening shows, even if they are corny, and we like to dance at our hotel. We usually try 2 hotels during every trip to Mexico, and we often try one that may not meet our needs, but is highly rated on TripAdvisor. This was an example, and it was not the right fit for us. As for the room, others have mentioned the 2 steps down to the sunken bed and the very heavy 10 foot wide glass sliding doors. The architect prioritized form over function. I am very practical and prefer sliding doors that are easy to open, no stairs when I go to the bathroom at night, more outlets, more storage at waist high or above, cheaper taxis (others have mentioned that the taxis are about twice the going rate), and more space next to the sink. We have been to countless 5 star TripAdvisor hotels all over Mexico, and most guests would consider them to be 5 stars. I think that someone looking for exactly what Encanto offers would consider it to be 5 stars. However, if you don't read the reviews and you assume that it is 5 stars for everyone, you might be disappointed.

Beautiful view but very small hotel only 40 rooms that is far from any attractions. You will be stuck in hotel with limited menu in only one restaurant with the cost going through roof, 10.00 American $ for 32oz bottle water. Cold pool and spa. Impossible to walk to main road due to hilly road up to it. Hotel Taxi service will charge you 2 1/2 times more than normal cost $470 V. $200. Exchange $ will give you 6% less at hotel v. Airport. Triple check your charges daily as not only it is not in English also each item on the bill it’s charge as each and not as total and it is impossible to fighter it out due to many pages of charges as they charged us many times for same items. Remember there is 25 American $ per night resort fee!!!! Many other hotels offer same view with lot less nightly charges

Just the pros and cons ~ you decide friends... PROS: We visited Acapulco this Dec for a cousins wedding and decided to stay an extra week for our personal vacation. The Encanto was recommended to us by a family member and we had the time of our lives! This property is rated a 5 - BUT we would rate it a 6 STAR! We arrived to the Encanto Hotel at Night- The perfect time to experience this hidden gem! You can spot this hotel from the highway at night because its illuminated with blush pink lights- dazzling and breathtaking! My heart stopped when I realized this was actually OUR hotel#%&* The structure was built by a famous architect ~ Very M O D E R N! We were greeted by the Valets (Hugo and assoc.) and taken on a mini tour, provided with a refreshing signature beverage, and then to our Villa. I COULD NOT stop looking at everything - museum quality decor, hallways, verandas, and vistas.....WOW!!!!!! I would have been happy just taking the 5 min tour.....but the fact that we were actually staying here in this Garden of Eden - BLEW MY MIND!!! Our Valet swept us away to our "Pool Suite Villa" and explained everything! This was THEEE BIGGEST ROOM I have ever stayed in! AMAZING! I felt like a kid in a candy store and had to take a DIP in the pool ASAP! The Encanto features 2 restaurants plus pool side lunch service. The Food was Phenomenal......breakfast, lunch, dinner, snacks, and drinks! SPECTACULAR! I always try local dishes and drinks when on Vacay.....I recommend trying a signature drink while in the pool - they offer several! DELISH!!!!!!!! All staff members were incredible! ( fast and efficient service ) We have traveled all over the work and so far this is my fav hotel! I didn't want to leave!!! Room quality in Villa - Spacious beyond belief! King sz bed- comfortable mattress and pillows. HUGE bath room with attention to detail. EVEN MORE HUGE PATIO with day bed and personal pool...all overlooking the bay! SENSATIONAL!!!!! FAV Breakfast - poached eggs with hollandaise sauce - NECTAR OF THE GODS! ALL homemade jams on homemade artesian bread - forget dieting ladies, you MUST INDULGE AT THIS HOTEL! OH, and a WIDE assortment of hand squeezed natural juices! FAV lunch - Shrimp tacos and Pescaditas! A TRIUMPH! FAV DINNER - Catch of the day accompanied by Guayaba Flan for dessert! A special thanks to the Manager ~ Enrique who came out to greet us in person was humble and fantastic to talk with. Staff members ~ Irving, Candido and Cristian our servers in the evening - ALTHOUGH ALLLLLLLLLLLLL of the servers, front desk gals, spa staff, valets and the ladies that cleaned our rooms were FABULOUS!!!!!! * Misc fluffs ~ super nice sun hats for use by the pool, bug spray, books and magazines, cozy library to get out of the sun, unique pool design 1/2 in sun 1/2 shaded with beautiful trees, bar in pool, comfy chairs, lounge beds at pool, submerged deck in pool for lounging when hot, several hidden level and lounge areas within, great gym, spa, private neighborhood for morning jogs, and the OVERALL feeling of WELLNESS JUST BEING THERE! CONs ~ nothing serious..... My hot tips for the owners: As a business owner I like feed back from my clients so I may improve - so here goes....I beg you to change the music - the current music is very sad and depressing - the words to the songs evoke crying and a barrage of emotions ...all despondent. May I recommend - lite jazz, big band 1940's, bossa, chill, tango, or oriental massage music.....anything but what is presently being played. Every person I chatted with on the trip all said the same thing- they did not like the sad music. PORFA! Rooms are constructed with a sunken bed platform so you need to walk up and down 3 steps each time you wish to use the bathroom at night or move about your day in the room - if you are using the pool, then laying on the bed etc. I loved the room but did not care for the stairs. Thank goodness for the built in nightlights in the room or I would have tripped. Anyone with bad knees may have a hard time navigating this room. Patio glass doors are ex long and take up the entire length of the room - HUGE - they are very heavy and stick a lot - difficult to slide open and shut. They did not click in place much and if you do not have them closed perfectly - they AC goes off. I had to use a bath town to push them shut because they do not have handles. Strange. The Tv is equipped with surround sound - but we think who ever set them up put the speakers in backwards. ( the sound was only good from couch level not while in bed) Perhaps leave 2 ex towels by the pool chairs for when using the pool. (once they are wet - you do not have fresh towels to use after you take a shower. AND most importantly leave 2 extra floor towels out - ONE by the patio door to wipe your feel so you dont slip and 1 in front of the sink because its cold standing on a stone floor while getting ready. * We always keep our pool towels and floor towels the entire week and do not expect staff to wash them every day... also in order to conserve on water! Attention beach lovers- this property is not on a beach but they offer a shuttle service that will take you to their private beach club! We had the BEST experience at the Encanto Hotel, are happy to recommend the Encanto to friends and hope to return next year! Thank you all! Cheers!!

I've just spent a week at Encanto and it was amazing. The hotel is beautiful with stunning ocean views, its truly a tropical paradise! I came here solely to rest and recharge after a very busy year and it was the perfect place to do that. The atmosphere is quiet and tranquil and the few children I saw were very well behaved. The rooms are large and well appointed with beautiful views, and the grounds and pool are breathtaking. I ate all of my meals here and the food and drinks were very good in both restaurants and outside at the pool. The service is 5* and every staff member was professional and pleasant. Alfredo, Julio and Hugo in the Terazza restaurant and Candido, Irvin, Neftali and Christian in the Orignes restaurant were all excellent and especially helpful. It was a wonderful vacation and I will definitely return!

My husband and I stayed at the Encanto in August 2017 for our honeymoon. First I would like to say we had a terrible experience at the airport because my husband lost his luggage. So the ride to the resort was a quiet and angry one. When we arrived to the resort our mood immediately changed. We were greeted by the staff with ice cold drinks and a smile. The host at the chech-in stand were very accommodating, I was having some issues with my card and cellphone, they allowed me to use their phone and I was so grateful for that. Check in was great once we figured that out. We were escorted to our room by a staff member that spoke great English. When we walked into our room I immediately felt like a celebrity. The room was covered in candles and rose petals and a treat for our honeymoon. I was so grateful for this added service. We stayed in the pool villa. This was the best part of the resort, It was very intimate and romantic. We could have stayed in the room the entire trip and I would be happy. I loved everything about the room, the shower was very nice, bed comfortable, perfect view. The onsite restaurant and bar was very nice and the staff was amazing. They tended to us as if we were celebs. The resort was basically empty our entire stay so it felt very personal. We had a car service booked through Encanto. Our driver name was Carlos. He took us everywhere for the remainder of our trip. We did 3 days at Encanto and 3 days at another resort. Carlos made suggestions to us and drove us and picked us up everywhere. In a nutshell the resort was the highlight of our honeymoon. Thank you Encanto. I shared this resort with everyone I know.

The hotel architecture its stunning, the size of the rooms are perfect and the sea view from the rooms and the pool its breathtaking. The service it’s exceptional all the staff is always nice, kind and willing to help you. The food and beverages are also really good, I totally recommend this hotel. You will love it!

We stayed there 3 nights, 2 nights with in a pool suite and the last night with a 'standard' room looking back over the city. Both room's were amazing lots of marble finishes, high quality fixtures, private and a feeling of real uxury. The only real small negative is that for such an elegant upmarket hotel their were a few rough edges, when your whole hotel is white, stains and blemishes show up quickly, a bit more remedial maintenance needed, I see another reviewer also noted this. However the careful design and look can't be faulted Encanto is very special. The main pool is simply outstanding trees coming out of the middle .... WOW Because we were travelling around Mexico by car and the hotel itself is on an isolated peninsula we chose to give ourselves a break and eat all of our meals there. The quality and presentation of the food was outstanding except for the first meal we had in their signature dining area at night, the setting was spectacular but for the price felt that the meal was somewhat underwhelming. The less informal dining area served in our minds a better menu selection and was well executed... all came from the same kitchen.the Tempura shrimp tacos & Octopus ceviche YUM !! Being low season they didn't have a lot of guests, but an over abundance of staff who were always watching our table making it a little uncomfortable at times, they were very friendly but too attentive, wanting to take our plates before we had even finished. Fantastic location and surroundings, security was brilliant, overall we loved staying at Encanto and would definitely return !!

Excelente Vista y buen Sevicio. The view was awesome. The pool was awesome. The rooms were awesome. The valet was awesome. The service was awesome and the people were even better. The food was awesome.

Been meaning to go to Encanto since I heard of it. We had a friends wedding in Acapulco and the perfect opportunity to make it happen. Since we were for a short stay (2 nights) I wanted a place to relax have a good memory instead of just renting a room. This place was the perfect match for that purpose. Every part of the hotel, from the entrance on a residential location, its sudden appearance on top of a hill, the contrast of the sleek white finishes on every corner with the natural landscape, and the views from every corner of the hotel made this trip hard to forget. The staff is very professional and the manager is usually there at all times to ensure top service. We stayed in a pool villa which was great to relax and recharge without distractions and accompanied by a breathtaking view of the Pacific from our private pool, crowned by the ever present white hotel and very well kept Bugambila plants. Will definitely repeat the trip with less tight schedule. After the demanding work schedule and 2 toddlers at home it came in very handy to be able to reconnect as a couple and come back to reality with a mind full of ocean breeze and gorgeous views.

Si, first of all, the pros: 1. Beautiful venue/building 2. Great location, gorgeous view 3. Incredible Pool 4. Outstanding service from the staff 5. The food/drinks and ambience is great 6. I enjoyed the beach club they have access to as well. Now, the important reasons why the place is not perfect: 1. Maintenance, gorgeous rooms, but they really need paint and to renew furniture (stains). 2. Bed sheets, we had old stained and torn sheets, which we reported and got better ones, but not perfect. For this type of hotel I would expect Egyptian, perfect sheets and a great mattress and pillows; the overall bed quality is below average. 3. TV, unfortunately small tv's in hotel rooms bother me (this may not be a con for other people). 4. AC, I absolutely despise having my AC limited. Encanto limits temperature to 19 degrees Celsius , which is a few degrees above my preference, especially after a day in the sun. This is a huge no no. Overall, if you can live with the cons for the price, I recommend it. I would visit again but highly recommend the Encanto Hotel looks into the negative remarks.

Jacques Cousteau 51 Acapulco GRO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet parking
  • Onsite dining
  • Spa

Located in Puerto Marques, Encanto Acapulco is adjacent to Capilla Del Atardecer and within a few miles (5 km) of Chapel of Peace. This 44-room, 5-star resort has 2 restaurants along with conveniences like a full-service spa and an outdoor pool. Bahia de Puerto Marques and Botanical Gardens of Acapulco are also close to this Acapulco resort.


Enjoy dining at the resort's 2 onsite restaurants: RestauranteTerraza specializes in Mexican cuisine, and serves breakfast; lunch, or Restaurante Origen offers relaxing ocean views. Savor a meal from the comfort of your room with 24-hour room service, or make new friends at the free daily manager's reception. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 7 AM to 1:00 PM.


All of Encanto Acapulco's 44 recently renovated rooms provide iPod docks, minibars, and free bottled water. 32-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Safes, phones, and desks are other standard amenities.

Property features

At Encanto Acapulco, guests enjoy a full-service spa, an outdoor pool, and a health club. There's free valet parking, and an airport shuttle (available on request) for USD 35.00 per vehicle one way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury resort include free WiFi in public areas, 2 meeting rooms, and a conference center.

Room options

Ocean Balcony Suite

King 1 | Sleeps 2

Ocean Pool Villa

King 1 | Sleeps 2

Ocean Designer Suite

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

95% of guests recommend this hotel

Total of 334 reviews