Food is bad
We did not have a garden tube like we booked. We checked in and had no hot water for a day. We got sick off fish we ate in the Hotel. Then the elevators were not working for several hours. View was nice! Maids were very friendly.
Hotel room was pretty clean and had daily room service. What I didn't like about the experience was the upselling as soon as you get there. They areimmediately trying to sell you programs and room upgrades. One can understand that they are trying to make money, but it can be annoying after coming from a 6 hour flight and all you want to do is lay down on a bed. The balcony door to our hotel didn't lock and it was reported to the front desk but no one ever came to fix it. The part of the beach they are located on is swarming with people trying to sell you something so trying to relax on the beach was never pleasant. As soon as you walk down steps to the beach people are showing you items and selling you tables. I recommend just staying by the pool or walking further down the beach to find a spot.
The view is amazing
The staff was very attentive and friendly and the location was perfect. Book it -- you won't regret it.
Friendly staff. Very clean. Fantastic views. Close to beach and restaurants
I LOVED EVERYTHING IT WAS ONE OF THE BEST VACATIONS I’VE EVER BEEN ON THANKS TO ALL THE STAFF
Location was perfect, a lot to do in walking distance, the hotel is older and is in need of a face lift, but the staff was great, would visit them again.
Super comfortable, close to everything. The staff is really nice. I had the junior suite and another room that they were connected to each other. They kitchen has all the supplies. I love to stay here!
I received a obscene disturbing phone call to my room and nothing was done about it. I called the front desk made them aware of the problem and that was the end of that. That was our first night we stayed. On the third night we stepped out for dinner and we returned to our room, and we found that somebody had walked into the room. Called the front desk they sent of security and security said that they would look into it. Again nothing was done. Comfort cleaners and staff customer service was excellent, until this happened. Very disappointed.
Nice hotel, next to the beach, good amenities and clean rooms, pretty nice swimming pool
Nice hotel and easy access to the beach. Friendly stuff.
El área de la playa está sucia y la habitación olía a drenaje
Located in Costera Acapulco within a short walk of Diana Galleries Mall, Fiesta Americana Acapulco Villas is within a mile (2 km) of other popular sights such as Gran Plaza Shopping Mall. This 324-room, 4-star resort has 2 outdoor pools along with a full-service spa and 3 restaurants.
Enjoy dining at Chulavista, one of 3 onsite restaurants. Order from room service to satisfy your hunger without leaving your room. Start each morning with buffet breakfast, available for a fee from 7:00 AM to noon.
Guests can expect free WiFi and 56-inch plasma TVs with cable channels. Bathrooms have hair dryers and designer toiletries. Balconies, coffee makers, and safes are also standard.
Guests of Fiesta Americana Acapulco Villas have access to a full-service spa, 2 outdoor pools, and a children's pool. Self parking is available for USD 12 per night. Multilingual staff at the 24-hour front desk can assist with luggage storage, securing valuables, and dry cleaning/laundry. Other amenities at this beach resort include a gym, a sauna, and free WiFi in public areas.
Food is bad
We did not have a garden tube like we booked. We checked in and had no hot water for a day. We got sick off fish we ate in the Hotel. Then the elevators were not working for several hours. View was nice! Maids were very friendly.
Hello Brad, thank you very much for giving us the chance to have you here at the hotel. We're very sorry for the important details that you kindly comment us, we hope you are ok and having a very good week. Elevators are being checked, we'll do our best to keep on improving. Have a great week!
Hotel room was pretty clean and had daily room service. What I didn't like about the experience was the upselling as soon as you get there. They areimmediately trying to sell you programs and room upgrades. One can understand that they are trying to make money, but it can be annoying after coming from a 6 hour flight and all you want to do is lay down on a bed. The balcony door to our hotel didn't lock and it was reported to the front desk but no one ever came to fix it. The part of the beach they are located on is swarming with people trying to sell you something so trying to relax on the beach was never pleasant. As soon as you walk down steps to the beach people are showing you items and selling you tables. I recommend just staying by the pool or walking further down the beach to find a spot.
Dear guest, first of all, thank you very much for choosing to stay with us. We really appreciate that you could find a moment to value your experience with us and share your observations. We will do our best to keep improving in all areas, specially in our direct attentions to our guests. Have a wonderful day, we remain at your service.
¡Muchas gracias por visitarnos! Estamos a tus órdenes mucho gusto, que pases un excelente fin de semana.
The view is amazing
Thank you very much! We hope to see you back very soon, thank you for taking a moment to value our services. Have a great week!
The staff was very attentive and friendly and the location was perfect. Book it -- you won't regret it.
Hello! Thank you so very much for choosing to stay with us, it's been such a pleasure to be at your service. We hope to see you back some other time, have a great week!
Estimado Huésped: Muchas gracias por tomarse el tiempo para escribirnos y compartir su experiencia en este, su resort Fiesta Americana Acapulco Villas. Muchas gracias por su comentario, no hay nada más gratificante saber que nuestros huéspedes quedan complacidos con nuestro servicio. Con mucho gusto haré extensiva su felicitación a nuestros colaboradores. Será un placer para nosotros tenerle de nuevo en esta, su casa en Acapulco. Reciba un muy cordial saludo desde el bello puerto de Acapulco. Sinceramente, Alejandro Domínguez Aveleyra Gerente General Hotel Fiesta Americana Acapulco Villas
Friendly staff. Very clean. Fantastic views. Close to beach and restaurants
Dear Guest: I like to thank you so much for taking the time and share your comments about your past stay at Fiesta Americana Acapulco Villas. I appreciate your comments, there is nothing more gratifying to know that our guests are pleased with our efforts. I will gladly transmit your congratulations to our Hotel Team. We will look forward to see you back at this your hotel in Acapulco in a near future. Cordially yours, Alejandro Dominguez Aveleyra General Manager/Fiesta Americana Acapulco Villas.
Estimado Huésped: Reciba un cordial saludo desde el bello puerto de Acapulco. Le agradecemos profundamente que se haya tomado el tiempo para compartir las impresiones sobre su estancia, en esta su casa Fiesta Americana Acapulco Villas. Muchas gracias por recomendarnos en la forma en la que lo hace; con mucho gusto pasaré sus agradecimientos y felicitaciones a todos y a cada uno de nuestros colaboradores y por supuesto, estaremos felices de tenerle nuevamente con nosotros. Nuevamente reciba saludos cordiales desde el bello puerto de Acapulco. Sinceramente, Alejandro Dominguez Aveleyra, Gerente General
Estimado Huésped: Muchas gracias por tomarse el tiempo para escribirnos y compartir su experiencia durante su estancia, en esta, su casa Fiesta Americana Acapulco Villas. Aprecio mucho su comentario no hay nada más gratificante saber que nuestros huéspedes se encuentran complacidos con nuestro esfuerzo. Con mucho gusto extenderé su felicitación a nuestro equipo del hotel. Es un placer tenerle con nosotros y estaremos atentos a cualquier requerimiento para que el resto de su estancia sea memorable. Sinceramente, Alejandro Dominguez Aveleyra, Gerente General
Hello Jesus, thank you very much for taking a moment to value our services. We'll do our best to keep on improving in all aspects, specially in our food area. Have a very good day.