Such a beautiful experience. The only down side is the fact that the pool was being renovated. Also the fact that a very unfriendly staff told us that the beach was closed at 8:00 pm. Who does that ? We’re used to stay at hotels where you can go to the beach whenever you want. I guess now we know for next time.
Food is bad
We did not have a garden tube like we booked. We checked in and had no hot water for a day. We got sick off fish we ate in the Hotel. Then the elevators were not working for several hours. View was nice! Maids were very friendly.
Hotel room was pretty clean and had daily room service. What I didn't like about the experience was the upselling as soon as you get there. They areimmediately trying to sell you programs and room upgrades. One can understand that they are trying to make money, but it can be annoying after coming from a 6 hour flight and all you want to do is lay down on a bed. The balcony door to our hotel didn't lock and it was reported to the front desk but no one ever came to fix it. The part of the beach they are located on is swarming with people trying to sell you something so trying to relax on the beach was never pleasant. As soon as you walk down steps to the beach people are showing you items and selling you tables. I recommend just staying by the pool or walking further down the beach to find a spot.
The view is amazing
The staff was very attentive and friendly and the location was perfect. Book it -- you won't regret it.
Friendly staff. Very clean. Fantastic views. Close to beach and restaurants
I LOVED EVERYTHING IT WAS ONE OF THE BEST VACATIONS I’VE EVER BEEN ON THANKS TO ALL THE STAFF
Location was perfect, a lot to do in walking distance, the hotel is older and is in need of a face lift, but the staff was great, would visit them again.
Super comfortable, close to everything. The staff is really nice. I had the junior suite and another room that they were connected to each other. They kitchen has all the supplies. I love to stay here!
El área de la playa está sucia y la habitación olía a drenaje
Located in Costera Acapulco within a short walk of Diana Galleries Mall, Fiesta Americana Acapulco Villas is within a mile (2 km) of other popular sights such as Galerías Acapulco. This 324-room, 4-star resort has conveniences like a full-service spa, an outdoor pool, and free in-room WiFi.
Enjoy dining at Chulavista, one of 3 onsite restaurants. Order from room service to satisfy your hunger without leaving your room. Start each morning with buffet breakfast, available for a fee from 7:00 AM to noon.
Guests can expect free WiFi and 56-inch plasma TVs with cable channels. Bathrooms have hair dryers and designer toiletries. Balconies, coffee makers, and safes are also standard. Housekeeping is available on request.
Guests of Fiesta Americana Acapulco Villas enjoy a full-service spa, an outdoor pool, and a children's pool. Valet parking is offered for USD 7 per night. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, securing valuables, and concierge services. Other amenities at this beach resort include a gym, a sauna, and free WiFi in public areas.
Such a beautiful experience. The only down side is the fact that the pool was being renovated. Also the fact that a very unfriendly staff told us that the beach was closed at 8:00 pm. Who does that ? We’re used to stay at hotels where you can go to the beach whenever you want. I guess now we know for next time.
Food is bad
Hello Jesus, thank you very much for taking a moment to value our services. We'll do our best to keep on improving in all aspects, specially in our food area. Have a very good day.
We did not have a garden tube like we booked. We checked in and had no hot water for a day. We got sick off fish we ate in the Hotel. Then the elevators were not working for several hours. View was nice! Maids were very friendly.
Hello Brad, thank you very much for giving us the chance to have you here at the hotel. We're very sorry for the important details that you kindly comment us, we hope you are ok and having a very good week. Elevators are being checked, we'll do our best to keep on improving. Have a great week!
Hotel room was pretty clean and had daily room service. What I didn't like about the experience was the upselling as soon as you get there. They areimmediately trying to sell you programs and room upgrades. One can understand that they are trying to make money, but it can be annoying after coming from a 6 hour flight and all you want to do is lay down on a bed. The balcony door to our hotel didn't lock and it was reported to the front desk but no one ever came to fix it. The part of the beach they are located on is swarming with people trying to sell you something so trying to relax on the beach was never pleasant. As soon as you walk down steps to the beach people are showing you items and selling you tables. I recommend just staying by the pool or walking further down the beach to find a spot.
Dear guest, first of all, thank you very much for choosing to stay with us. We really appreciate that you could find a moment to value your experience with us and share your observations. We will do our best to keep improving in all areas, specially in our direct attentions to our guests. Have a wonderful day, we remain at your service.
¡Muchas gracias por visitarnos! Estamos a tus órdenes mucho gusto, que pases un excelente fin de semana.
The view is amazing
Thank you very much! We hope to see you back very soon, thank you for taking a moment to value our services. Have a great week!
The staff was very attentive and friendly and the location was perfect. Book it -- you won't regret it.
Hello! Thank you so very much for choosing to stay with us, it's been such a pleasure to be at your service. We hope to see you back some other time, have a great week!
Estimado Huésped: Muchas gracias por tomarse el tiempo para escribirnos y compartir su experiencia en este, su resort Fiesta Americana Acapulco Villas. Muchas gracias por su comentario, no hay nada más gratificante saber que nuestros huéspedes quedan complacidos con nuestro servicio. Con mucho gusto haré extensiva su felicitación a nuestros colaboradores. Será un placer para nosotros tenerle de nuevo en esta, su casa en Acapulco. Reciba un muy cordial saludo desde el bello puerto de Acapulco. Sinceramente, Alejandro Domínguez Aveleyra Gerente General Hotel Fiesta Americana Acapulco Villas
Friendly staff. Very clean. Fantastic views. Close to beach and restaurants
Dear Guest: I like to thank you so much for taking the time and share your comments about your past stay at Fiesta Americana Acapulco Villas. I appreciate your comments, there is nothing more gratifying to know that our guests are pleased with our efforts. I will gladly transmit your congratulations to our Hotel Team. We will look forward to see you back at this your hotel in Acapulco in a near future. Cordially yours, Alejandro Dominguez Aveleyra General Manager/Fiesta Americana Acapulco Villas.
Estimado Huésped: Reciba un cordial saludo desde el bello puerto de Acapulco. Le agradecemos profundamente que se haya tomado el tiempo para compartir las impresiones sobre su estancia, en esta su casa Fiesta Americana Acapulco Villas. Muchas gracias por recomendarnos en la forma en la que lo hace; con mucho gusto pasaré sus agradecimientos y felicitaciones a todos y a cada uno de nuestros colaboradores y por supuesto, estaremos felices de tenerle nuevamente con nosotros. Nuevamente reciba saludos cordiales desde el bello puerto de Acapulco. Sinceramente, Alejandro Dominguez Aveleyra, Gerente General
My apologyze from de staff of Fiesta Americana Miss Sandra, we expect to do your stay better with us for next time, with a such great pool open for rest in this your house.