ACASA Suites

Acasa is a perfect place to stay for travelers on a budget. We stayed in one of their smaller rooms, and it was quite adequate for our needs. It had a queen bed with fluffy pillows and blankets, a working thermostat, a small fridge, a coffee maker, an electric kettle, basic kitchen utensils. There is a small safe in the room for valuables. It was very quiet in the room and in the hotel. Room service was impeccable. The reception staff is very friendly and responsive. The hotel has a very cozy lobby, a beautiful patio and a restaurant area. We had brunch on a Sunday there, and it was superb. The sauna was a real hit - we used it almost every night. It was very clean, and there was always a stack of clean towels and bathrobes. There is also a gym with all the basic machines, towels and fresh home made lemonade in this hotel. The gym and the sauna were never crowded, and we could enjoy our time in complete peace and quiet feeling like millionaires. The hotel is conveniently located between the airport and the downtown, it is within a 5 minute walking distance from the Oerlikon train station and several tram and bus stops. There are plenty of stores and restaurants nearby to go shopping or to pick up a takeout on the way back to the hotel. We definitely recommend this hotel to anyone who is traveling to Zurich. Excellent service and amenities, relaxed and friendly atmosphere in Acasa make it a real gem. We would like to thank the staff for making our vacation unforgettable.

Negatives about the hotel 1. Terrible cleaning service - Housekeeping overlooked and did not clean our room. Hotel was reluctant to make up for their mistake and claimed themselves as aparthoel and thus, legitimately no housekeeping service after 4pm. We insisted, then terrible service was provided. The bed looked like having been used by other people in our absence! 2. Hotel personnel are unfriendly and, to be exact, rude - the hotel manager rushed into our room to do inspection without introducing himself and showing his card. “Show me! Show me what you are dissatisfied with!” was exactly what he said. “CHF100! A CHF100 will be refunded to you for this. Is that Ok?” Still no apologies! We did not stay in ACASA Suites to get reund, but for good service! 3. A deceiving and unethical hotel - Upon check out, we were informed that the refund would be made within 5 days. However, no payment was made after more than 2 weeks. On enquiry, ACASA Suites claimed that their bank rejected the refund because of suspection of money laundry. We find hard to believe that the bank had rejected the instruction without notifying their client and ACASA did not follow up. It is also funny that the bank would consider an amount of CHF100 as money laundry. We asked ACASA Suites for proof of what they said because we were furious for being cheated. They then officially repled that NO refund will be made because we were not positive in our responses!! Such a shameless excuse! We have filed our complaint to the relevant authorities. 4. Terrible housekeeping who will not respect guests’ privacy - A housekeeping black girl attempted to come into our room at 9am with their own keys without our prior notice. Even though we put on safety chains, she still banged on the door several times! Lucky that we did not see strangers standing at our bedside when we woke up. 5. Seems like guests who do not know the Swiss language cannot stay in this hotel - At last, we opened the door. The housekeeping black girl still insisted on coming into the room even though she could see that we were in pyjamas! She could not even understand a simple English word, “ Later” nor our body languages ( we shake our hands and head to indicate that we did not need her service)! - When we complained to the hotel, the lady Manager just blamed that English is not official language in Switzerland. But are we in a hotel? Should all guest know the Swiss language to be qualified to stay in ACASA Suites. 6. Hotel managment in a mass - we heard several guests complaining at the reception: guests who booked through hotel website were not offered breakfast even though breakfast was included when they booked online. Another hotel guest enquired about why a baby crib was found in his room on his 2nd day of stay even though he had no baby with him. Interesting! 7. Beware of your credit card - the hotel asked for our credit card for deposit upon check in. We were told that no charge will be made against that card. We prefered to pay the city tax in cash upon checkout. I was completely astonished to find out later that the hotel actually charged the city tax on my cardon that very same day when we checked in!

The staff and hotel very nice and quiet. However the location is not near anything but the train station and the food in the hotel is very expensive. So plan ahead for eating. We had a car and parking was convenient.

The hotel is a very nice clean and upscale contemporary location. Just like New York, LA or UK, the location has its privileges and associated prices. The breakfast buffet is very good with made to order eggs and omelettes, breads, fresh jams/jellies, local fare and plain ole good bacon. There are various fruits and fresh juices along with a massive coffee machine to make fresh espressos, regular coffees or produce piping hot water for teas. All can be yours for about $25USD per person, of which you can charge to your room. The hotel is situated about 20mins by car from the air port and about 15mins by train. The Uber from the airport cost me about $15USD. The hotel is literally 5mins walking distance from the Oerlikon Train station. Inside the station is a beer shop, patisserie, gift shops and a few awesome restaurants. And because this is a major hub only about 15min train ride to the main hub in downtown Zurich. This is a awesome place to stay and should be on the list of any travelers headed to Zurich.

This was our last night in Switzerland and wow, the Acasa Suites did not disappoint. We arrived early and gentleman at the front desk knew his stuff, up selling a early check and restaurants in the local area and general information. We declined the early check in as we had not had lunch a yet, but the gentleman recommended a great restaurant over looking Zurich called Sonnenberg Restaurant. Pricey but worth it for someone who wants great view of Zurich, The room that we were given was on the 4th floor and had balcony which was unexpected. The room was huge to European standards, very well presented and thought out. A great design element were the 2 large mirrors on sliding door to the bathroom, it made the bathroom look bigger and the allowed other person in the bedroom to have their own private mirror. The dining table was large enough to entertain a party of six or so. I would recommend this room to a small family, kids under 5 that would sleep comfortably on the fold out couch and still be close enough to parents in the room next door. Free bottles of water were supplied. The staff me spoke to were bi-lingual and the staff knew there industry very well.

My family and I stayed in 303, 304 & 305 between 16 June and 18 June. The plus points: 1) The hotel is easily accessible as the train station is probably less than 200 m away. Although it is situated in an office/ residential area, it is never crowded or noisy. 2) It is modern and tastefully decorated/ renovated. 3) Sound proofing was properly done. Although the hotel is next to the main road, once the window was shut, we could not hear any traffic. Even my wife who is a light sleeper managed to sleep through the night. 4) The supermarket Coop is just 1/2 way between the hotel and the train station. It is big and offers many types of snacks that we can bring home as souvenirs. 5) You can find a few food take-away joints in and near the train station. So if you do not want to have a sit-down dinner, you can easily grab something and eat in your hotel room. 6) It is so easy to go to the airport and to Zurich city center by train. 7) Great staff: We encounter some issues with the bill. The manager Morris (hope I did not mis-spell his name) stepped in to set it right immediately. Thumbs up to you, Morris. Now the minus points: 1) Their own booking/ confirmation system was making mistakes all the time. During booking in March, reconfirmation 3 days before check-in and even on day of check in. It resulted in me being slightly overcharged. But thanks to the manager Morris, it was resolved immediately. 2) Upon check-in, we were asked to settle the bill immediately at the counter (yes, no payment, no room), just when we were still gasping for air after enduring our train ride from Lucerne (not very fun if you have luggage bags with you and being extremely exhausted in the last leg of a 12 day tour). I believe they must have had bad experience but I did not feel great. 3) The hotel room doors can be opened for more than 90 degrees. There were a few times the door knob almost hit the wall inside the hotel room. They may want to install a stopper so that the door can only be opened up to 90 degrees and not more. Not a good sight to see dents everywhere. 4) Our room was a little too small for 2 people (max number of occupants). Once we opened our luggage bags, there was no room to walk properly without kicking into something. 5) We put "Do not disturb" signs at the doors and went for breakfast. When I returned, I found a housekeeper in one of the rooms. He also asked me if he could quickly go into the other 2 rooms to put tissue rolls. We had nothing to hide so I let him go in. But I wonder what will happen if a female guest comes out from shower and sees a male stranger in the room.

We booked a room at the Acasa Suites for a 5 night stay last week after having paid CHF 150 to upgrade our basic suite to one with a balcony or terrace. Sadly the upgrade was very disappointing - check out the photo of the balcony view from our room (402) ! The hotel should make it clear on booking that rooms on one side of the hotel have a garden view and on the other side you are very close to a building which offers zero privacy. We did later ask for a room on the garden view side but were told that the hotel is full by a not very helpful member of staff. This did spoil what would have otherwise been a very pleasant hotel experience in all other aspects.

The Acasa Suites are easily accessible from the airport. Taxis are quite expensive, it was 41F from the airport, but the hotel is very conveniently located about 400m from Oerlikon Station so I would recommend using public transport from the airport. The suites themselves are excellent value and very nice to stay in. They are super quiet and have good AC and have maid service every day. The hotel staff have all been really lovely. We ate in the restaurant one night which was very good, they have a Beyond Burger so as a vegetarian I really enjoyed this. They also do a Sunday Brunch. The only thing which caught us out was when we checked in it was quite late and we were tired and when the man behind the desk said we could have one of three gifts (free parking, 10F off of dinner, or free breakfast), we opted for the breakfast and thought we were both getting free breakfast every day which was not what they meant, they meant one free breakfast for one person. No issue, just our misunderstanding so just be aware when you check in and ensure you understand what is on offer. There are loads of Co-Op supermarkets around so we just bought in croissants every day and stocked up on our favourite Nespresso capsules in town as they have a machine in the room. Oerlikon Station is great and has trams, buses and trains into town. Trams take around 20 mins, the train takes 5, we didn't try the bus. The transport system is really easy to work out and is 8.80F for a 24 hour unlimited pass.

Stayed here overnight. Room is lovely all modern. Very easy to get to zurich centre. Zurich is lovely. Only downside was restaurant was closed Sunday Night. Looked lovely though. Great value for money. Also Uber is great value in Zurich.