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Hotel Zihua Caracol

3.0 star property

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Photo gallery for Hotel Zihua Caracol

Beach nearby, black sand
Outdoor pool, open 9:00 AM to 10:00 PM, pool umbrellas, sun loungers
Beach nearby, black sand
2 restaurants; breakfast and lunch served
Suite Familiar | Hypo-allergenic bedding, in-room safe, individually furnished

Reviews

7.4 out of 10
Good

Popular amenities

  • Parking included
  • Restaurant
  • Air conditioning
  • Bar

Explore the area

View in a map
Calle Adelita Sn Playa La Madera, Zihuatanejo, GRO, 40880
  • Place, La Madera Beach
    ‪2 min walk‬
  • Place, Zihuatanejo Bay
    ‪2 min walk‬
  • Place, Kioto Plaza
    ‪5 min walk‬
  • Airport, Ixtapa, Guerrero (ZIH-Ixtapa - Zihuatanejo Intl.)
    ‪24 min drive‬

Room options

View all photos for Double Room Standard

Hypo-allergenic bedding, in-room safe, individually furnished

Double Room Standard

8.0 out of 10
Very good
(1 review)
  • 172 sq ft
  • Sleeps 4
  • Free WiFi

View all photos for Standard Room King Size

Hypo-allergenic bedding, in-room safe, individually furnished

Standard Room King Size

8.0 out of 10
Very good
(1 review)
  • City view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite Familiar

Suite Familiar | Hypo-allergenic bedding, in-room safe, individually furnished

Suite Familiar

8.0 out of 10
Very good
(2 reviews)
  • Partial ocean view
  • 452 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Suite King Size

Suite King Size | Hypo-allergenic bedding, in-room safe, individually furnished

Suite King Size

  • Garden view
  • 388 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Standard

Hypo-allergenic bedding, in-room safe, individually furnished

Suite Standard

  • 527 sq ft
  • Sleeps 2
  • Free WiFi

View all photos for Room Standard

Hypo-allergenic bedding, in-room safe, individually furnished

Room Standard

8.0 out of 10
Very good
(1 review)
  • 387 sq ft
  • Sleeps 2
  • Free WiFi

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Hypo-allergenic bedding, in-room safe, individually furnished

Standard Room, 2 Double Beds

7.2 out of 10
Good
(7 reviews)
  • 172 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

About the neighborhood

Zihuatanejo

Located in Playa La Ropa, Hotel Zihua Caracol is adjacent to La Madera Beach and within a 5-minute walk of other popular sights like Zihuatanejo Bay. This 30-room, 3-star hotel has 2 restaurants, an outdoor pool, and free self parking.

What's nearby

  • La Madera Beach - 2 min walk - 0.1 miles
  • Zihuatanejo Bay - 2 min walk - 0.1 miles
  • Kioto Plaza - 5 min walk - 0.3 miles
  • Archaeological Museum of the Great Coast - 9 min walk - 0.5 miles
  • Municipal Market - 10 min walk - 0.6 miles

Getting around

  • Ixtapa - Zihuatanejo Intl. Airport (ZIH) - 20 min drive

Restaurants

  • ‪Margaritas - ‬5 min walk
  • ‪Terracita Beach - ‬6 min walk
  • ‪El Arrayan - ‬6 min walk
  • ‪Restaurante La Casa Vieja - ‬3 min walk
  • ‪Pastelería la boquita - ‬8 min walk

About this property

Hotel Zihua Caracol

Guests of Hotel Zihua Caracol enjoy features like an outdoor pool, free WiFi in public areas, and a terrace. If you decide to drive, there's free parking. The 24-hour front desk has multilingual staff ready to help with luggage storage, and answer any questions about the area. Additional amenities include a garden, barbecue grills, and a banquet hall.
30-inch TVs come with cable channels. Safes are also standard.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free uncovered self parking on site
  • Limited onsite self parking

Food and drink

  • Daily full breakfast available 8:00 AM to 11:00 AM for a fee: MXN 150 for adults and MXN 105 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Restaurante Los Caracoles
  • Terraza Burgados Grill

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Barbecue grill
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 30-inch TV with cable channels

More

  • Access via exterior corridors
  • Air conditioning
  • Individual furnishings
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 10 PM
Early check-in subject to availability
Early check-in fee: MXN 500
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Up to 2 kids 1 year old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately MXN 150 for adults and MXN 105 for children
  • Early check-in fee: MXN 500 (subject to availability)
  • A late check-out fee will be charged

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Pool access available from 9:00 AM to 10:00 PM.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Parking has height restrictions.

Property is also known as

Hotel Zihua Caracol
Zihua Caracol
Hotel Zihua Caracol Zihuatanejo
Zihua Caracol Zihuatanejo
Hotel Zihua Caracol Hotel
Hotel Zihua Caracol Zihuatanejo
Hotel Zihua Caracol Hotel Zihuatanejo

Frequently asked questions

What is there to do around Hotel Zihua Caracol?

This hotel is situated in Playa La Ropa, just steps from La Madera Beach and Zihuatanejo Bay. You'll also find Kioto Plaza and Archaeological Museum of the Great Coast less than a mile away.

How much does it cost to stay at Hotel Zihua Caracol?

As of Jun 14, 2026, prices found for a 1-night stay for 2 adults at Hotel Zihua Caracol on Jun 20, 2026 start from $132, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Will I be able to park at Hotel Zihua Caracol?

Yes, uncovered self parking is offered for free at the hotel.

Does Hotel Zihua Caracol have a casino at the property?

No, Hotel Zihua Caracol doesn't have a casino.

Is there an indoor pool at Hotel Zihua Caracol?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 9:00 AM and 10:00 PM.

What amenities will couples enjoy at Hotel Zihua Caracol?

There are plenty of amenities for couples at this hotel, including an ocean-view restaurant, an outdoor pool, and a bar/lounge.

Does Hotel Zihua Caracol have a hot tub?

No, this hotel doesn't have a spa tub.

Does Hotel Zihua Caracol have a restaurant with a breakfast menu?

Yes, Hotel Zihua Caracol has 2 restaurants, and serves a full breakfast each morning for a surcharge.

Does Hotel Zihua Caracol allow pets to stay free of charge?

No, pets and service animals aren't allowed at Hotel Zihua Caracol.

Does Hotel Zihua Caracol have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Hotel Zihua Caracol?

The closest major airport to Hotel Zihua Caracol is Ixtapa - Zihuatanejo Intl. Airport (ZIH), which is 7.8 mi away (20 minutes by car).

Can I book a room with a balcony at Hotel Zihua Caracol?

Yes, some guestrooms at this hotel offer either a terrace and a patio where guests can enjoy ocean and garden views.

Hotel Zihua Caracol Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 54 out of 248 reviews
Rating 8 - Good. 97 out of 248 reviews
Rating 6 - Okay. 60 out of 248 reviews
Rating 4 - Poor. 27 out of 248 reviews
Rating 2 - Terrible. 10 out of 248 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Merrill

Liked: Cleanliness
Staff were great. Rooms were clean and the pool area was very nice
Stayed 16 nights in Jan 2026
Verified

8/10 Good

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our 1 week stay. The property was clean, staff were friendly and helpful. The pool was nice, but wish there were more loungers. The breakfast was tasty and nice selection. We had the king suite and liked our room but the bed was a bit too firm for our liking. Good air conditioning in our room overall happy with the hotel.
Stayed 7 nights in Mar 2026
Verified

6/10 Okay

Heather

Liked: Cleanliness
The maid was amazing. Breakfast at the hotel is good. Love having a big jug of water in our room.
Stayed 14 nights in Jan 2026
Verified

10/10 Excellent

Suzanne

Liked: Cleanliness, amenities, property conditions & facilities
Lovely facilities. Great staff. Breakfast included was very good. Pool is great. Location made it easy to walk to most places we wanted to go, or to access transportation.
Stayed 3 nights in Jan 2026
Verified

8/10 Good

guadalupe

Liked: Cleanliness, staff & service, amenities
Great location, good service, but it seems that there’s a bit of improvement needed.
Stayed 4 nights in Jan 2026
Verified

8/10 Good

Christine

Liked: Cleanliness, amenities, property conditions & facilities
Rooms were very clean. Staff were awesome. Beds were good in our 4th room. Manager was very accommodating when we brought concerns to him. Only thing that would make it great would be to have a fridge in rooms
Stayed 16 nights in Jan 2026
Verified

10/10 Excellent

James F

Liked: Cleanliness, property conditions & facilities
My room was spotless! The breakfast was excellent. The pool was clean Staff helpful and friendly. This was my second year here. Will be back next year.
Stayed 28 nights in Jan 2026
Verified

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location, clean hotel and rooms. Also very lovely staff!!
Stayed 28 nights in Jan 2025
Verified

10/10 Excellent

Turtle

Liked: Cleanliness, staff & service, property conditions & facilities
Great time it was a good stay a good distance from everything
Stayed 3 nights in Jul 2024
Verified

10/10 Excellent

Noel

Liked: Cleanliness
Great stay! Great staff!
Stayed 1 night in Jan 2025
Verified

6/10 Okay

Ran

Quite. Good breakfast. Friendly staff. No fridge in the room. Not far from the beach (not on the beach)
Stayed 4 nights in Jan 2026
Verified

8/10 Good

Victor Hugo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good ubication near to the beach. Employees are Nice
Stayed 4 nights in Aug 2025
Verified

8/10 Good

Sharon

Liked: Cleanliness, staff & service
Excellent staff. They really make an effort to make you more comfortable. They changed our curtains to black out shades for us.
Stayed 21 nights in Dec 2025
Verified

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the beach, beautiful neighborhood.
Stayed 4 nights in Jan 2023
Verified

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, safe and friendly staff
Stayed 2 nights in Jan 2023
Verified

10/10 Excellent

Floyd

Liked: Amenities
I booked this property online from Canada for 4 days thinking I would look around for a place to stay for a month when I arrived. I quickly noticed how nice the resort and staff were but after my 4 days I had to relocate as the property was full. The manager Gerardo was fantastic and he put in time on his own accord to find me a suitable property to relocate to. I highly recommend this property, it has everything you need and you get the best value here. It’s just simply a lovely resort and is so close to the beach. Don’t do as I did, only booking for 4 days, book your whole vacation at the Caracol!!
Stayed 4 nights in Jan 2026
Verified

8/10 Good

judith

Liked: Cleanliness, staff & service, property conditions & facilities
The pool is lovely
Verified

4/10 Poor

Duygu

Great beach access and excellent water pressure. However, during the holiday season, we found the price too high for what was offered. The beds were really uncomfortable and caused back pain for us. Disappointingly, there were no beach towels provided, but they had towels for the pool, which we weren't allowed to take it to the beach....
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Fern

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the pool and garden area. Roof top view is beautiful
Stayed 10 nights in Jan 2024
Verified

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the beach
Stayed 2 nights in Dec 2023
Verified

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location between La Ropa and Centro. Great value for the price. Very nice pool, comfortable and clean room. Breakfast was included and excellent. My only issue was the spotty wi fi in the room.
Stayed 5 nights in Feb 2025
Verified

8/10 Good

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was clean and location convenient. Wifi not great, pool was lovely and very well cared for area. Breakfast included was nice and pretty good. Looking into maybe going back next year, but getting a kitchen
Stayed 7 nights in Feb 2025
Verified

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is well located close Madeira beach access. The staff are extremely friendly and helpful. The rooms are very basic, but who spends much time in your hotel room when you are in Zihua.
Stayed 7 nights in Mar 2023
Verified

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent 2 weeks here, comfortable and close to the beach. Staff was friendly and housekeeping was helpful. Shout out to Anna who always made sure I had plenty of towels. Breakfast was good and pool was very nice.
Verified

6/10 Okay

Jean

Liked: Cleanliness
Staff very nice, room big with balcony, fridge but it is old - the whole place needs a facelift but ok. Our biggest issue NO hot water & we were there for 2 wks - when we enquired we were pretty much given the brush off, also they had had some issue with electrical or water or something so for days were drilling thru concrete & we had to listen to that for hours on end.
Stayed 14 nights in Nov 2025

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