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Hotel Excelsior

3.0 star property
VIP Access

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Photo gallery for Hotel Excelsior

Junior Suite, Balcony | View from room
Exterior
Lobby lounge
Exterior
1 bedroom, minibar, in-room safe, desk

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Bar
  • Laundry

Explore the area

View in a map
Hofmattstrasse 38, Zermatt, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Zermatt - Furi
    ‪3 min walk‬
  • Place, Zermatt–Sunnegga Funicular
    ‪3 min walk‬
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  • Extra savings and perks for Rewards members
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Room options

View all photos for Deluxe Double Room, 2 Twin Beds, Balcony, Mountain View

Deluxe Double Room, 2 Twin Beds, Balcony, Mountain View | 1 bedroom, minibar, in-room safe, desk

Deluxe Double Room, 2 Twin Beds, Balcony, Mountain View

10.0 out of 10
Exceptional
(4 reviews)
  • Mountain view
  • 312 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Single Room

Single Room | 1 bedroom, minibar, in-room safe, desk

Single Room

8.8 out of 10
Excellent
(6 reviews)
  • 194 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Double Room, Balcony (South)

Double Room, Balcony (South) | 1 bedroom, minibar, in-room safe, desk

Double Room, Balcony (South)

9.4 out of 10
Exceptional
(13 reviews)
  • 301 sq ft
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Economy Double Room

Economy Double Room | 1 bedroom, minibar, in-room safe, desk

Economy Double Room

9.0 out of 10
Wonderful
(22 reviews)
  • 161 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Junior Suite, Balcony

Junior Suite, Balcony | 1 bedroom, minibar, in-room safe, desk

Junior Suite, Balcony

8.0 out of 10
Very good
(3 reviews)
  • Mountain view
  • 377 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Suite, Mountain View

Suite, Mountain View | 1 bedroom, minibar, in-room safe, desk

Suite, Mountain View

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 452 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Double Room (North)

Double Room (North) | 1 bedroom, minibar, in-room safe, desk

Double Room (North)

10.0 out of 10
Exceptional
(3 reviews)
  • 194 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

About the neighborhood

Zermatt

Hotel Excelsior places you next to Zermatt-Matterhorn Ski Paradise and within a 5-minute walk of Zermatt - Furi. This 25-room, 3-star hotel has free breakfast and a restaurant, along with free in-room WiFi.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 miles
  • Zermatt - Furi - 3 min walk - 0.2 miles
  • Matterhorn Museum - 3 min walk - 0.2 miles
  • Zermatt–Sunnegga Funicular - 3 min walk - 0.2 miles
  • St. Mauritius Church - 3 min walk - 0.2 miles

Getting around

  • Zermatt Gornergratbahn Station - 5 min walk
  • Sion (SIR) - 75 min drive

Restaurants

  • ‪Hotel Post Zermatt - ‬3 min walk
  • ‪Brown Cow Pub - ‬3 min walk
  • ‪Whymper-Stube - ‬4 min walk
  • ‪Ristorante Molino Seilerhaus - ‬3 min walk
  • ‪Walliserkanne - ‬3 min walk

About this property

Hotel Excelsior

Hotel Excelsior features free WiFi in public areas, free newspapers, and a terrace. Front-desk staff can assist with securing valuables and luggage storage. Additional amenities include laundry facilities and a garden.
Guests can enjoy LCD TVs and stay connected with free WiFi. Other amenities include minibars, hair dryers, and safes.
The recreational activities listed below are available either on site or nearby; fees may apply.

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The price is $256
Jun 18 - Jun 19
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Ex Bar
  • Restaurant La Ferme
  • Restaurant Luna

Things to do

  • Helicopter/airplane tours
  • Ski storage

Family friendly

  • Laundry facilities

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • Terrace

Accessibility

  • Elevator

More

  • 1 building
  • 4 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Minibar

More

  • Desk
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 10:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

  • This property welcomes pets for CHF 20 per pet, per night
  • 2 total pets
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for CHF 50.0 per day

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: CHF 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CHF 50.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM—-10:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is available during limited hours.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a security system.
  • Cashless payment methods are available for all transactions.

Property is also known as

Hotel Excelsior Zermatt
Excelsior Zermatt
Hotel Excelsior Hotel
Hotel Excelsior Zermatt
Hotel Excelsior Hotel Zermatt

Frequently asked questions

Is a free cancellation option available at Hotel Excelsior?

Hotel Excelsior provides free cancellation on some room rates. For specific requirements, review the cancellation policy on our site.

How much does it cost to stay at Hotel Excelsior?

As of Jun 14, 2026, prices found for a 1-night stay for 2 adults at Hotel Excelsior on Jun 16, 2026 start from $287, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see around Hotel Excelsior?

This hotel is located in Zermatt, just steps from Zermatt-Matterhorn Ski Paradise and Zermatt - Furi, and within a short walk of Zermatt–Sunnegga Funicular. You'll also find Zermatt-Furi Gondola and Furi - Riffelberg less than a mile away.

Is there parking available at Hotel Excelsior?

No, this hotel doesn't offer parking.

Does Hotel Excelsior feature a casino?

No, Hotel Excelsior doesn't have a casino.

Will I find an indoor pool at Hotel Excelsior?

No, there is no indoor pool at this hotel.

Is Hotel Excelsior a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like a minibar as well as a restaurant and a bar/lounge.

Does Hotel Excelsior have a hot tub?

No, there isn't a spa tub at this hotel.

Does Hotel Excelsior have a restaurant with a breakfast menu?

Yes, Hotel Excelsior serves free buffet breakfast at Restaurant La Ferme each morning.

Will Hotel Excelsior allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Hotel Excelsior for a fee of CHF 20 per pet, per night.

Does Hotel Excelsior have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Hotel Excelsior?

The closest major airport to Hotel Excelsior is Sion (SIR), which is about 24.1 mi away.

Are there rooms with balconies at Hotel Excelsior?

Yes, some guestrooms at Hotel Excelsior offer a balcony and may feature mountain views.

Hotel Excelsior Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 183 out of 252 reviews
Rating 8 - Good. 57 out of 252 reviews
Rating 6 - Okay. 10 out of 252 reviews
Rating 4 - Poor. 1 out of 252 reviews
Rating 2 - Terrible. 1 out of 252 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities
Room was spacious and had a balcony view of the Matterhorn.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities
Right in the area you want to be with a great view of the Matterhorn!
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Maximilian

Liked: Cleanliness, amenities, property conditions & facilities
We loved it! Will be back again.
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible place in Zermatt. Amazing staff, great hotel.
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Bing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and friendly staff. Our room has beautiful view of Matterhorn.
Stayed 1 night in Aug 2025
Verified

6/10 Okay

OFELIA

Liked: Cleanliness, staff & service
Good location
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, room comfort
Great room at the top of the hotel looking straight onto Matterhorn. Worth every penny just for the view.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Imran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, good breakfast nice room, beautiful balcony view.
Stayed 1 night in May 2025
Verified

10/10 Excellent

Takumitsu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great mountain view😆
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Kristal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were warm and friendly especially the bartenders whose names I can’t remember. There was this one guy who was courteous to point out a few hotspots nearby which made my overnight stay better. Thank you ;) I enjoyed the ambiance, heated towel racks and warm bathroom floor. It was short stay but good place to stay. I would visit again and recommend to others.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great view to the main mountain
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Irma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing
Stayed 2 nights in Aug 2025
Verified

6/10 Okay

Shayan

Disliked: Property conditions & facilities
Convenient location.
Stayed 1 night in May 2025
Verified

8/10 Good

Minjia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a safe and clean place to stay, no fancy but nice. Everything is close to, shops and train station.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

William

Liked: Staff & service, property conditions & facilities
Great Hotel! Perfect location
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in the perfect location with a window view of the Matterhorn. We loved our room and the breakfast was excellent. A lot of great choices. I would definitely return to this hotel.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Takumitsu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the hotel overall, especially the great mountain view from the room, but there is a little bit of noise from the bar at night.
Stayed 1 night in Sep 2025
Verified

8/10 Good

Kelley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super nice very helpful breakfast was great
Stayed 2 nights in Apr 2024
Verified

10/10 Excellent

Adora De

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was so friendly! Carmen was so great and friendly!
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Camilla Joy

Liked: Cleanliness, staff & service, property conditions & facilities
Charming!
Stayed 2 nights in Sep 2025
Verified

8/10 Good

Peggy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well kept small hotel with excellent breakfast buffet.
Stayed 3 nights in Apr 2023
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, great views of the Matterhorn, and excellent breakfast. So good we stayed three nights.
Stayed 2 nights in Jul 2022
Verified

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Great service, lovely breakfast, highly recommend.
Stayed 2 nights in Apr 2023
Verified

10/10 Excellent

lisan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at a room with a balcony facing mt Matterhorn. Train station is in walking distance and the streets are luggage friendly. The hotel is close to the river and you will have lots of dining options. With the forever changing mountain climate, clouds flying in and out, a nice Mountain View helped in deciding when to head to the top viewing platform.
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Theresa

Liked: Amenities
A nice property just a 10 minute walk from the train station. Several nice restaurants nearby. Breakfast was okay. We didn’t care for the coffee, but there was a nice selection of breads including croissants. We would stay here again.
Stayed 2 nights in Jul 2025