See all properties

Hotel Basecamp

3.0 star property

Choose dates to view prices

Photo gallery for Hotel Basecamp

Superior Double Room | In-room safe, desk, cribs/infant beds, free WiFi
Creator video - submitted by Naty's Travel Favs
Courtyard
Standard Quadruple Room | In-room safe, desk, cribs/infant beds, free WiFi
Superior Double Room | Mountain view

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Free WiFi
  • Bar
  • Laundry
  • Room service

Explore the area

View in a map
Riedstrasse 80, Zermatt, Valais, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Zermatt - Furi
    ‪2 min walk‬
  • Place, Furi Ski Area
    ‪2 min walk‬
  • Airport, Sion (SIR)

Room options

View all photos for Single Room

Single Room | In-room safe, desk, cribs/infant beds, free WiFi

Single Room

10.0 out of 10
Exceptional
(1 review)
  • Valley view
  • 172 sq ft
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Superior Double Room

Superior Double Room | In-room safe, desk, cribs/infant beds, free WiFi

Superior Double Room

10.0 out of 10
Exceptional
(18 reviews)
  • Mountain view
  • 420 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room

Standard Double Room | In-room safe, desk, cribs/infant beds, free WiFi

Standard Double Room

9.4 out of 10
Exceptional
(3 reviews)
  • 258 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Economy Single Room, Non Smoking

Economy Single Room, Non Smoking | In-room safe, desk, cribs/infant beds, free WiFi

Economy Single Room, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • 129 sq ft
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Standard Quadruple Room

Standard Quadruple Room | In-room safe, desk, cribs/infant beds, free WiFi

Standard Quadruple Room

10.0 out of 10
Exceptional
(7 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bunk Bed

About the neighborhood

Zermatt

Hotel Basecamp places you next to Zermatt-Matterhorn Ski Paradise and Zermatt - Furi. This 27-room, 3-star hotel welcomes guests with conveniences like free breakfast, a bar/lounge, and free in-room WiFi.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 miles
  • Zermatt - Furi - 2 min walk - 0.1 miles
  • Furi Ski Area - 2 min walk - 0.1 miles
  • Furi - Riffelberg - 2 min walk - 0.1 miles
  • Kirchbrücke - 2 min walk - 0.1 miles

Getting around

  • Zermatt Gornergratbahn Station - 10 min walk
  • Sion (SIR) - 75 min drive

Restaurants

  • ‪Brown Cow Pub - ‬8 min walk
  • ‪Restaurant du Pont - ‬6 min walk
  • ‪Old Zermatt - ‬3 min walk
  • ‪Parkhotel Beau Site - ‬3 min walk
  • ‪Whymper-Stube - ‬6 min walk

About this property

Hotel Basecamp

At Hotel Basecamp, guests have access to a sauna, free WiFi in public areas, and a library. Front-desk staff can assist with dry cleaning/laundry, securing valuables, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include laundry facilities, a fireplace in the lobby, and a garden.
Guests can expect free WiFi and 80-cm flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Other amenities include sitting areas, electric kettles, and safes.
Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Property entrance
Hotel Ambassador Zermatt
  • Pool
  • Hot tub
  • Breakfast included
  • Pet friendly
9.0 out of 10, Wonderful, 497 reviews
$448 nightly
The price is $475
Mar 22 - Mar 23
Total with taxes and fees
Hotel Ambassador Zermatt

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • A bar/lounge
  • Snack bar/deli

Things to do

  • Hiking/biking trails
  • Library
  • Sauna
  • Ski passes
  • Ski storage

Family friendly

  • Crib (surcharge)
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • In the mountains
  • Picnic area

Accessibility

  • No elevator

More

  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 80-cm flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Room service

More

  • Desk
  • Heating
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in fee: CHF 35
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM
Late check-out subject to availability
Late check-out fee: CHF 35

Special check-in instructions

The front desk is open daily from 6:30 AM - 10:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Hotel Basecamp is in a car-free zone and can be reached only by taxi and on foot.

Access methods

Front desk (limited hours), key retrieval

Pets

  • This property welcomes pets for CHF 10 per pet, per day
  • Food and water bowls are available

Children and extra beds

  • Cribs/infant beds are available for CHF 10 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: CHF 10 per pet, per day
  • Early check-in fee: CHF 35 (subject to availability)
  • Late check-out fee: CHF 35 (subject to availability)
  • Crib (infant bed) fee: CHF 10 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2:00 PM—-10:00 PM
  • Check-out: 10:30 AM
  • Minimum check-in age: 18
The front desk is available during limited hours.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No rollaway or extra beds are available.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Hotel Basecamp Zermatt
Basecamp Zermatt
Hotel Basecamp Hotel
Hotel Basecamp Zermatt
Hotel Basecamp Hotel Zermatt

Frequently asked questions

What's there to do around Hotel Basecamp?

This hotel is located in Zermatt, just steps from Zermatt-Matterhorn Ski Paradise and Zermatt - Furi, and within a short walk of Zermatt–Sunnegga Funicular. You'll also find Zermatt-Furi Gondola and Furi Ski Area less than a mile away.

Is parking available on site at Hotel Basecamp?

No, this hotel doesn't offer parking.

Does Hotel Basecamp feature a casino on the premises?

No, Hotel Basecamp doesn't have a casino.

Is there an indoor pool at Hotel Basecamp?

No, there is no indoor pool at this hotel.

Is Hotel Basecamp a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like a bar and a sauna plus some guestrooms include valley views.

Does Hotel Basecamp have a hot tub?

No, but guests can enjoy a sauna at this hotel.

Does Hotel Basecamp have a restaurant that serves breakfast?

Yes, Hotel Basecamp serves free buffet breakfast each morning from its snack bar.

Does Hotel Basecamp allow pets to stay for free?

Although they can't stay for free, pets are welcome at Hotel Basecamp for a fee of CHF 10 per pet, per day. The property also provides food and water bowls.

Are there connecting rooms at Hotel Basecamp?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Hotel Basecamp?

The closest major airport to Hotel Basecamp is Sion (SIR), which is about 24.2 mi away.

Are there rooms with balconies at Hotel Basecamp?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy valley or garden views.

Hotel Basecamp Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 275 out of 335 reviews
Rating 8 - Good. 45 out of 335 reviews
Rating 6 - Okay. 10 out of 335 reviews
Rating 4 - Poor. 1 out of 335 reviews
Rating 2 - Terrible. 4 out of 335 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Yen

Liked: Cleanliness, staff & service, property conditions & facilities
A lovely hotel!
Stayed 1 night in Nov 2025

10/10 Excellent

Natalia

Liked: Cleanliness, amenities, property conditions & facilities
I 100% recommend this hotel. Starting by the room, it was modern (nice tv, iphone and usb plugs, new shower) looking new, with a cozy alpine decor, comfy bed and it was pristine clean! The staff was incredible to me, so kind, sweet and helpful. They helped me with everything I needed (information, help with ski rental, called a taxi, remembered how I like my coffee), I am so thankful for everything and so glad I chose this place for my stay. Breakfast had fresh options. Also, I enjoyed the location, literally 7 min walk to the center of centre, 10 min walk from central station and sunnegga station, but still it was in a quiet place, felt very safe and peaceful. Amazing place for a much better price than some of the resorts around. I f/when I go back to Zermatt I’ll be choosing Basecamp again. Thank you everyone!
Balcony!
My bed was very very comfortable, good quality pillow and duvet
Fresh options. I preffer a lighter breakfast, but they covered well all the essentials (there were eggs, sausages, cereal, etc)
Stayed 2 nights in Nov 2025

2/10 Terrible

Mariana

Stayed 2 nights in Nov 2025

10/10 Excellent

Barbara, Grand Prairie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Cozy hotel close to restaurants and Glacier Express. The rooms are large, the breakfast buffet included has a variety for everyone and all the staff throughout the hotel were knowledgeable and friendly. Would recommend and return.
Neat wall in the room above the sitting area.
Stayed 2 nights in Nov 2025

10/10 Excellent

Fredrik

Liked: Cleanliness, staff & service, amenities
Amazing, hospitable staff, lovely spacious room with an excellent view. Thank you for all of your help and kindness, we had a brilliant stay.
Stayed 2 nights in Nov 2025

10/10 Excellent

Sebastian, Chitre

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great service, really nice rooms
Stayed 2 nights in Nov 2025

10/10 Excellent

Kristen

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel Basecamp was a wonderful place to stay. We arrived after closing and the staff had arranged for us to have an easy self-check in. Unfortunately, I was not feeling well during our one-night stay and the staff was happy to allow us a late check out, knowing I needed a bit more rest. This meant I was able to face the next day of travel with some renewed energy. (THANK YOU SO MUCH!) We had a lovely view of the Matterhorn from our hotel balcony. I was able to sit and sip hot tea there and get my only sightseeing done right there. We must return to Zermatt at some point so we can do the things we meant to do. When we do, Hotel Basecamp will be our choice for lodging. The breakfast was delicious, so my husband tells me.
Stayed 1 night in Oct 2025

10/10 Excellent

Gang

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, incredible view from balcony
Stayed 2 nights in Oct 2025

10/10 Excellent

Kristin, Cordova

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One on the best boutique hotels I've booked! Beautiful view of the Matterhorn and close to everything in Zermatt. Rooms are individually decorated and each have their own story. Truly unique experience and I would stay here again!
Stayed 1 night in Oct 2025

8/10 Good

Randal, Edmonton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel surprised me. On a trip that took me to three different countries and six different hotels, my expectations for Hotel Basecamp when booking it weren't that high. But it exceeded expectations. It ended up being the nicest room on the trip. It was a very spacious room that had great lighting features and a really beautiful functional design (e.g., ledges on each side of the bed for your stuff along with USB A and C ports as well). There was excellent storage, a very nice bathroom with a great shower that actually closed properly, a steady hot water supply, and a nice big TV. The negatives? No fridge, no 24/7 front desk (I think the main property door was locked and front desk unmanned after 8 PM), and they use a physical key vs. card for the room doors. But the biggest negative was that the check-in was lengthy and cumbersome as I had to fill out multiple data screens (divulging more personal information than I thought was necessary) on an iPad. I didn't have to do that for the Italian hotels or the hotel in Lucerne, yet they said it was a Swiss requirement.
Stayed 2 nights in Oct 2025

10/10 Excellent

kelly, Carlsbad

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View of the Matterhorn from our room, comfy bed, clean and quiet.
Stayed 2 nights in Oct 2025

10/10 Excellent

Bharat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room & view! Excellent service!
Stayed 1 night in Sep 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room at Hotel Basecamp was wonderful. Very spacious and comfortable. The view of the Matterhorn was incredible. Thank you Hotel Basecamp for an amazing visit to Zermatt.
Stayed 2 nights in Sep 2025

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was spacious and clean. Our deck was excellent…very large.
Stayed 2 nights in Sep 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was well appointed and in nicely located. Staff was very pleasant, casual, and helpful. Accommodations were clean, modern, and 'natural'.
Stayed 1 night in Sep 2025

10/10 Excellent

Rodney

Stayed 2 nights in Sep 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Wing

Liked: Cleanliness, staff & service, property conditions & facilities
Serve good breakfast, hospitality is great
Stayed 3 nights in Aug 2025

10/10 Excellent

Woojin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, it was awesome. Approximately 10 minute-walk from both the Gornergrot train station and the Zermatt cable car station. Great view from the balcony as well.
Stayed 2 nights in Aug 2025

10/10 Excellent

Elisa, Oregon City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was only here for a short stay, but it was perfect. Friendly staff, room with an excellent view, easy check in, close to many trails.
Stayed 1 night in Aug 2025

10/10 Excellent

Emma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We truly enjoyed our time here! As soon as we arrived, the staff got us into our room and they were so kind! The room and view were beautiful, breakfast was excellent, the hotel was super clean and beautifully furnished! We will absolutely be coming back!
Stayed 2 nights in May 2025

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Great view of the Matterhorn from large, comfortabe room. Very nice, modern amenities. Memorable skylight of nearby mountains. Helpful staff with good advice. Very good breakfast offerings and service. We have stayed at many special hotels around the world. This one rates highly overall and for value.
Stayed 2 nights in Aug 2025

10/10 Excellent

Michael

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous location, excellent staff, and adorable room, with a great balcony and view of the Matterhorn!
Stayed 3 nights in Aug 2025

10/10 Excellent

Rajesh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel boasts an exquisite ambiance, adorned with climbing gear and captivating photographs. The beds were exceptionally comfortable, and the breakfast selections added to the convenience of our stay. Most notably, the assistance provided by the front desk staff in organizing our stay and excursions was invaluable, with special recognition to Rebecca for her exceptional support.
Stayed 2 nights in Aug 2025