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Hotel Ambassador Zermatt

4.0 star property

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Photo gallery for Hotel Ambassador Zermatt

Property entrance
Indoor pool, sun loungers
Property entrance
Standard Double or Twin Room | Premium bedding, pillowtop beds, minibar, in-room safe
Free daily buffet breakfast

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Hot tub
  • Pet friendly
  • Free WiFi

Explore the area

View in a map
Spissstrasse 10, Zermatt, VS, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Zermatt–Sunnegga Funicular
    ‪5 min walk‬
  • Place, Zermatt - Furi
    ‪8 min walk‬
  • Airport, Sion (SIR)
    ‪97 min drive‬

Room options

View all photos for Double Room, Mountain View (Matterhorn)

Double Room, Mountain View (Matterhorn) | Premium bedding, pillowtop beds, minibar, in-room safe

Double Room, Mountain View (Matterhorn)

8.6 out of 10
Excellent
(7 reviews)
  • Mountain view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Double or Twin Room

Standard Double or Twin Room | Premium bedding, pillowtop beds, minibar, in-room safe

Standard Double or Twin Room

7.4 out of 10
Good
(6 reviews)
  • Mountain view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for 1 Bed Room Suite in Suite

1 Bed Room Suite in Suite | Premium bedding, pillowtop beds, minibar, in-room safe

1 Bed Room Suite in Suite

9.8 out of 10
Exceptional
(9 reviews)
  • Mountain view
  • 534 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Queen Sofa Bed
  • Free WiFi

View all photos for 2 Room Suite in Family room

2 Room Suite in Family room | Premium bedding, pillowtop beds, minibar, in-room safe

2 Room Suite in Family room

9.8 out of 10
Exceptional
(9 reviews)
  • Mountain view
  • 646 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 4 Twin Beds
  • Free WiFi

About the neighborhood

Zermatt

Hotel Ambassador Zermatt places you next to Zermatt-Matterhorn Ski Paradise and Tour Monte Rosa. This 84-room, 4-star hotel welcomes guests with conveniences like an indoor pool, free in-room WiFi, and a hot tub.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 miles
  • Zermatt Visitor Center - 2 min walk - 0.1 miles
  • Zermatt–Sunnegga Funicular - 5 min walk - 0.3 miles
  • Zermatt - Furi - 8 min walk - 0.5 miles
  • Zermatt-Furi Gondola - 17 min walk - 0.9 miles

Getting around

  • Zermatt (QZB-Zermatt Train Station) - 1 min walk
  • Geneva International Airport (GVA) - 162 min drive

Restaurants

  • ‪McDonald's - ‬3 min walk
  • ‪Le Petit Royal - ‬4 min walk
  • ‪Backstage Hotel - ‬5 min walk
  • ‪Golden India - ‬3 min walk
  • ‪Manud - ‬5 min walk

About this property

Hotel Ambassador Zermatt

Hotel Ambassador Zermatt offers an indoor pool, a sauna, and free WiFi in public areas. Multilingual staff at the 24-hour front desk can assist with tours or tickets, dry cleaning/laundry, and securing valuables. Additional amenities include a hot tub, a business center, and a computer station.
Guests can expect free WiFi and flat-screen TVs with cable channels. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Other amenities include minibars, safes, and phones.
An indoor pool and a hot tub are on site. Other recreational amenities include a sauna.

Children under 16 years old are not allowed in the swimming pool or hot tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Indoor pool
Alpen Resort & Spa Zermatt
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  • Pool
  • Hot tub
  • Breakfast included
  • Spa
9.4 out of 10, Exceptional, 531 reviews
$274 nightly
The price is $295
Jun 10 - Jun 11
Total with taxes and fees
Alpen Resort & Spa Zermatt

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • A bar/lounge
  • A restaurant
  • Hosted evening meal available daily for a fee of CHF 55
  • Snack bar/deli

Restaurants on site

  • Hotelbar
  • Restaurant Tapas & Wine

Things to do

  • Bicycle rentals
  • Hot tub
  • Indoor pool
  • Piano
  • Sauna
  • Ski equipment rentals
  • Ski passes
  • Ski storage
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station

Outdoors

  • Garden
  • In the mountains
  • Pool loungers
  • Terrace

Accessibility

  • Elevator

More

  • 3 buildings
  • Built in 1978
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Children's slippers
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Desk
  • Electrical adapters
  • Heating
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Contactless check-in available

Express check-in available

Check-out

Check-out before 11:00 AM

Contactless check-out available

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Zermatt is in a car-free zone and can be reached only by train.

Renovations and closures

The property is closed between October 31 and December 10.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for CHF 15.00 per pet
  • Dogs and cats only
  • 1 total pets

Children and extra beds

  • Children 6 years old and younger stay free when using existing bedding
  • Cribs/infant beds are available for CHF 90 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: CHF 15.00 per pet
  • Crib (infant bed) fee: CHF 90 per night
  • Hosted evening meal: CHF 55

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
The front desk is open 24 hours a day, and checking in and out are easy with express services.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Ambassador Hotel Zermatt

Ambassador Zermatt

Ambassador Zermatt Hotel

Hotel Ambassador Zermatt

Zermatt Ambassador Hotel

Hotel Ambassador Zermatt Hotel

Hotel Ambassador Zermatt Zermatt

Hotel Ambassador Zermatt Hotel Zermatt

Frequently asked questions

Is free cancellation available at Hotel Ambassador Zermatt?

Hotel Ambassador Zermatt provides free cancellation on some room rates. For more details, review the cancellation policy on Orbitz.

How much does it cost to stay at Hotel Ambassador Zermatt?

As of May 15, 2026, prices found for a 1-night stay for 2 adults at Hotel Ambassador Zermatt on Jun 8, 2026 start from $390, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see around Hotel Ambassador Zermatt?

This hotel is located in Zermatt, just steps from Zermatt-Matterhorn Ski Paradise and Tour Monte Rosa, and within a short walk of Zermatt–Sunnegga Funicular. You'll also find Zermatt - Furi and Zermatt-Furi Gondola less than a mile away.

Is parking available on site at Hotel Ambassador Zermatt?

No, this hotel doesn't offer parking.

Does Hotel Ambassador Zermatt have a casino?

No, Hotel Ambassador Zermatt doesn't have a casino.

Will I find an indoor pool at Hotel Ambassador Zermatt?

Yes, this hotel has an indoor pool along with a hot tub.

Is Hotel Ambassador Zermatt a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including a garden-view restaurant, an indoor pool, and a bar/lounge.

Does Hotel Ambassador Zermatt have a hot tub?

No, but this hotel does have a sauna.

Does Hotel Ambassador Zermatt have a restaurant with a breakfast menu?

Yes, Hotel Ambassador Zermatt serves free buffet breakfast at Restaurant Tapas & Wine each morning.

Will Hotel Ambassador Zermatt allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Hotel Ambassador Zermatt for a fee of CHF 15.00 per pet.

Does Hotel Ambassador Zermatt have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Hotel Ambassador Zermatt?

The closest major airport to Hotel Ambassador Zermatt is Sion (SIR), which is about 23.9 mi away.

Are there rooms with balconies that I can book at Hotel Ambassador Zermatt?

Yes, some guestrooms at this hotel offer either a balcony and a terrace where guests can enjoy garden and mountain views.

Hotel Ambassador Zermatt Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 322 out of 521 reviews
Rating 8 - Good. 153 out of 521 reviews
Rating 6 - Okay. 29 out of 521 reviews
Rating 4 - Poor. 11 out of 521 reviews
Rating 2 - Terrible. 6 out of 521 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Thong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly. Breakfast was pretty good. Room was clean and had great view towards Matterhorn. And super close to the train station.
View from room
Balcony
View from balcony
Stayed 1 night in May 2026

10/10 Excellent

Dana

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
clean and nice room. nice staff and great breakfast and pool/spa!
Stayed 4 nights in Feb 2026

10/10 Excellent

Jeffrey, Sacramento

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Just going to say ...amazing! Great location near train station, superb rooms with stunning views, great spa facilities and perfect breakfast to start the day. Already looking forward for next years visit.
Stayed 2 nights in Jan 2026

10/10 Excellent

Svetlana

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good location, large room, nice breakfast
Stayed 2 nights in Dec 2025

10/10 Excellent

Joseph

Stayed 3 nights in Jan 2026

10/10 Excellent

Ng

Stayed 3 nights in Jan 2026

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Great room. Clean and lovely view.
Stayed 1 night in Jan 2026

6/10 Okay

Chukwuma

The hotel was nice and comfortable.
Stayed 1 night in Dec 2025

10/10 Excellent

Gary

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean. Breakfast was fabulous.
Stayed 1 night in Jan 2026

10/10 Excellent

alfredo

Liked: Cleanliness
Stayed 3 nights in Jan 2026

10/10 Excellent

Lee

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is updated and well appointed. The rooms are small but optimized with storage. We had adjacent rooms with our teenage girls that connected along the outside balconies. The hotel is near the train station which was great upon arrival and departure. There is minimal noise from the train station that I only heard when the balcony door was ajaf. So, if you are a light sleeper, then request a room away from that section. The staff and breakfast were great.
Stayed 5 nights in Dec 2025

10/10 Excellent

Iliana

Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Dec 2025

4/10 Poor

Whitney

Traveled with partner
Liked: Cleanliness
We stayed at Hotel Ambassador several years ago during COVID and felt it was only fair to give it another try. This trip was especially meaningful because we were celebrating our honeymoon, but unfortunately nothing was done to make the stay feel special, even after we mentioned the occasion to staff. Check-in was also disappointing. We arrived an hour early after 24 hours of travel and were told to return at the normal check-in time, which we completely understood. However, when we came back, our room still wasn’t ready. The “five minute wait” turned into an hour. We were also told our luggage would be waiting in the room, but when we arrived it wasn’t there. Only half of our bags were delivered after we called, and I eventually had to go downstairs to retrieve the rest because staff didn’t know which bags were ours. I also left an item on the breakfast table and was disappointed to learn that it was either discarded or stolen from lost and found bc it was left on the counter for anyone to grab. Breakfast itself did not feel like 4 star quality and felt more in line with a 2–3 star hotel. We also paid extra for a “Matterhorn view,” but the view was minimal and not worth the upgrade. On a positive note, the staff members were very friendly, and the location of the hotel was great. If we were to go back to Zermatt again, we’d definitely opt to stay somewhere else.
Stayed 6 nights in Dec 2025

2/10 Terrible

Carol

Stayed 2 nights in Dec 2025

10/10 Excellent

Estlin

Stayed 1 night in Dec 2025

10/10 Excellent

Nurunnajibah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious, clean and breakfast was absolutely amazing. Will definitely stay here again.
Stayed 2 nights in Dec 2025

10/10 Excellent

Jessica, St. Johns

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay at Hotel Ambassador Zermatt for 3-nights. The location is walkable distance to everything, and less than a 5 minute walk from the main train station. The property is clean, the staff was extremely friendly, and we loved having breakfast before starting our day on the slopes. Know that the sauna has limited hours, closing at 8pm. And most restaurants don't open for dinner until 6pm. We did not use the on-site restaurant but it looked really nice. Our room was great for the four of us, a 2-bedroom unit with a balcony towards the mountains with a Matterhorn view. We would absolutely stay here again. The price was just right and the location can't be beat. The walk to the Sunnegga-Rothorn tunnel entrance was about 10 minutes. There are two green bus stops 1 block away. Taxi services are available all around town and take card payments.
Exterior decorated for Christmas
Indoor pool
Sauna
Hot tub
Stayed 3 nights in Dec 2025

10/10 Excellent

Andriy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to train station, but quiet. View of Matterhorn from our room. Courteous, friendly staff.
Stayed 1 night in Sep 2025

10/10 Excellent

Clark, West Jordan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views
Stayed 3 nights in Sep 2025

10/10 Excellent

Bonnie

Stayed 3 nights in Sep 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel in Zermatt

Pretty hotel in the centre of Zermatt. The hotel facilities were great, really happy with the pool and sauna. Nearby dining options were plenty and great quality. Didn’t initially know Zermatt was car free but the shuttle from Täsch was easy and there was plenty of parking.
Stayed 2 nights in Aug 2025

10/10 Excellent

Hoi Ni Hele

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Brilliant hotel

Brilliant hotel with friendly and helpful staffs, lovely room, great location and brilliant views
Stayed 1 night in Aug 2025

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The best view ever

The best view ever from our room - the Matterhorn! Disappointingly no air conditioning but it was unseasonably hot weather. Breakfast was varied and plentiful.
Stayed 1 night in Aug 2025

10/10 Excellent

Samir, West Lafayette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, clean, convenient, friendly staff
Stayed 1 night in Aug 2025

8/10 Good

sanjay

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff at breakfast was rude
Stayed 1 night in May 2025

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