Hotel Ambassador Zermatt

4.0 star property
Hotel with free breakfast, steps from Zermatt-Matterhorn Ski Paradise

Choose dates to view prices

Photo gallery for Hotel Ambassador Zermatt

Sauna
Interior entrance
View from property
1 bedroom, premium bedding, pillowtop beds, minibar
Free daily buffet breakfast

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • 24/7 front desk
  • Pool
  • Room service
  • Hot Tub

Explore the area

Map
Spissstrasse 10, Zermatt, VS, 3920
  • Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Zermatt-Furi Gondola
    ‪17 min walk‬
  • Sunnegga Ski Resort
  • Sion (SIR)
    ‪86 min drive‬

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Room options

1 Bed Room Suite in Suite

9.6 out of 10
Exceptional
(4 reviews)
  • 534 sq ft
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds and 1 Queen Sofa Bed

2 Room Suite in Family room

9.8 out of 10
Exceptional
(7 reviews)
  • 646 sq ft
  • Mountain view
  • Sleeps 4
  • 4 Twin Beds

Double Room, Mountain View (Matterhorn)

8.8 out of 10
Excellent
(6 reviews)
  • 269 sq ft
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

Standard Double or Twin Room

  • 269 sq ft
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

About the neighborhood

Zermatt

Hotel Ambassador Zermatt places you next to Zermatt-Matterhorn Ski Paradise and Tour Monte Rosa. This 84-room, 4-star hotel welcomes guests with conveniences like an indoor pool, free in-room WiFi, and a hot tub.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 miles
  • Zermatt–Sunnegga Funicular - 5 min walk - 0.3 miles
  • Matterhorn Museum - 8 min walk - 0.5 miles
  • Zermatt - Furi - 9 min walk - 0.5 miles
  • Zermatt-Furi Gondola - 17 min walk - 0.9 miles

Getting around

  • Zermatt (QZB-Zermatt Train Station) - 1 min walk
  • Geneva International Airport (GVA) - 162 min drive

Restaurants

  • ‪McDonald's - ‬3 min walk
  • ‪Golden India - ‬2 min walk
  • ‪Le Petit Royal - ‬4 min walk
  • ‪Fuchs - ‬5 min walk
  • ‪Restaurant Derby - ‬4 min walk

About this property

Hotel Ambassador Zermatt

Hotel with free breakfast, steps from Zermatt-Matterhorn Ski Paradise
Hotel Ambassador Zermatt offers an indoor pool, a sauna, and free WiFi in public areas. Multilingual staff at the 24-hour front desk can assist with tours or tickets, dry cleaning/laundry, and securing valuables. Additional amenities include a hot tub, a business center, and a computer station.
Guests can expect free WiFi and flat-screen TVs with cable channels. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Other amenities include minibars, safes, and phones.
An indoor pool and a hot tub are on site. Other recreational amenities include a sauna.

Children under 16 years old are not allowed in the swimming pool or hot tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English, French, German, Greek, Italian, Portuguese, Russian, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • A bar/lounge
  • A restaurant
  • Hosted evening meal available daily for a fee of CHF 55
  • Snack bar/deli

Restaurants on site

  • Hotelbar
  • Restaurant Tapas & Wine

Things to do

  • Bicycle rentals
  • Hot tub
  • Indoor pool
  • Piano
  • Sauna
  • Ski equipment rentals
  • Ski passes
  • Ski storage
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station

Outdoors

  • Garden
  • In the mountains
  • Pool loungers
  • Terrace

Accessibility

  • Elevator

More

  • 3 buildings
  • Built in 1978
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Children's slippers
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Desk
  • Electrical adapters
  • Heating
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Renovations and closures

The property is closed between October 31 and December 6.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for CHF 15.00 per pet
  • Dogs and cats only
  • 1 total pets

Children and extra beds

  • Children 6 years old and younger stay free when using existing bedding
  • Cribs/infant beds are available for CHF 90 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: CHF 15.00 per pet
  • Crib (infant bed) fee: CHF 90 per night
  • Hosted evening meal: CHF 55

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
The front desk is open 24 hours a day, and checking in and out are easy with express services.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Ambassador Hotel Zermatt
Ambassador Zermatt
Ambassador Zermatt Hotel
Hotel Ambassador Zermatt
Zermatt Ambassador Hotel
Hotel Ambassador Zermatt Hotel
Hotel Ambassador Zermatt Zermatt
Hotel Ambassador Zermatt Hotel Zermatt

Frequently asked questions

Is free cancellation available at Hotel Ambassador Zermatt?

Hotel Ambassador Zermatt provides free cancellation on some room rates. For more details, review the cancellation policy on Orbitz.

How much does it cost to stay at Hotel Ambassador Zermatt?

As of Jun 30, 2025, prices found for a 1-night stay for 2 adults at Hotel Ambassador Zermatt on Jul 22, 2025 start from $357.69, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see around Hotel Ambassador Zermatt?

This hotel is located in Zermatt, just steps from Zermatt-Matterhorn Ski Paradise and Tour Monte Rosa, and within a short walk of Zermatt–Sunnegga Funicular. You'll also find Zermatt - Furi and Zermatt-Furi Gondola less than a mile away.

Is parking available on site at Hotel Ambassador Zermatt?

No, there isn't parking at this hotel.

Does Hotel Ambassador Zermatt have a casino?

No, Hotel Ambassador Zermatt doesn't have a casino.

Will I find an indoor pool at Hotel Ambassador Zermatt?

Yes, this hotel has an indoor pool along with a hot tub.

Is Hotel Ambassador Zermatt a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including an indoor pool, a bar, and a garden-view restaurant.

Does Hotel Ambassador Zermatt have a hot tub?

Yes, this hotel has a spa tub.

Does Hotel Ambassador Zermatt have a restaurant with a breakfast menu?

Yes, Hotel Ambassador Zermatt serves free buffet breakfast at Restaurant Tapas & Wine each morning.

Will Hotel Ambassador Zermatt allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Hotel Ambassador Zermatt for a fee of CHF 15.00 per pet.

Are there connecting rooms at Hotel Ambassador Zermatt?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from Hotel Ambassador Zermatt?

The closest major airport to Hotel Ambassador Zermatt is Sion (SIR), which is about 23.9 mi away.

Are there rooms with balconies at Hotel Ambassador Zermatt?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy garden or mountain views.

Hotel Ambassador Zermatt Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 264 out of 446 reviews
Rating 8 - Good. 142 out of 446 reviews
Rating 6 - Okay. 26 out of 446 reviews
Rating 4 - Poor. 9 out of 446 reviews
Rating 2 - Terrible. 5 out of 446 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jetan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Views, Central location, Good facility

We stayed in the 1 bedroom suite which had the perfect view of the Matterhorn. Also close to the train station and had a free shuttle service.
Stayed 1 night in Mar 2025

10/10 Excellent

Marco

Stayed 2 nights in Mar 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super friendly reception staff. Great location and value.
Stayed 1 night in Mar 2025

10/10 Excellent

Michelle

Stayed 3 nights in Feb 2025

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect Start to a Perfect Zermatt Week

The Hotel was perfect. It had everything to make our week in Zermatt perfect -- Great Breakfast, Great Location and very comfortable rooms. They picked us up at the train station and the service never ended until they delivered us back for departure.
Stayed 5 nights in Feb 2025

10/10 Excellent

william, Mississauga

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, great location. The main train station and the Gornergrad train are 3 min away. The main strip with shopping and restaurants is 4 min away. Everything is just far enough away for the room to be super quiet. I did not have to wake up early and drag my luggage a long way to catch the train. There is a convenient ski rental on site. The breakfast has a good selection but their breakfast tea was not hot enough. The room was very nice and comfortable, although it tended to be on the hot side, enought to have to crack the patio door to keep it cool. I appreciated the full shower with glass door as opposed to those half covered ones that I end up spraying water all over the place. I usually have a pet peeve with overly thick pillows, but here, their pillows smooshed down and were quite comfortable. I am probably in the minority, but I would prefer a thinner sheet and blanket instead of the thick duvet you seem find on every Swiss bed. The pool was large and spacious and I appreciated the hot tub after a good ski. Highly recommend it - 4.5 ot of 5 stars.
Stayed 3 nights in Jan 2025

10/10 Excellent

Tareq

Traveled with family
Liked: Cleanliness, property conditions & facilities
I like hotel but staff not friendly
Stayed 3 nights in Feb 2025

8/10 Good

Roline

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good. View of the Matterhorn. The breakfast was ok could be improved.
Stayed 2 nights in Jan 2025

10/10 Excellent

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing 2-day trip to Zermatt with family

From check-in to the breakfast service team and onsite restaurant & bar, everyone was so friendly and helpful in making sure we had a nice stay in Zermatt. Also, the view of the Matterhorn from our room was amazing.
Stayed 2 nights in Jan 2025

10/10 Excellent

stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first trip to Zermatt. So we were really unsure of our lodging choice. Fortunately it met or exceeded our expectations, which really helped to make overall experience wonderful.
Stayed 5 nights in Dec 2024

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
What a great stay! Rooms were clean, location was excellent, front desk staff was lovely as was Simon the bartender. Will definitely be back next year!!
Stayed 6 nights in Dec 2024

10/10 Excellent

Charlsie

Stayed 2 nights in Dec 2024

10/10 Excellent

Catherine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Swiss Alps

Great location and friendly staff.
Stayed 2 nights in Dec 2024

10/10 Excellent

Gianna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
if you are looking for a simple room to stay at in Zermat then this is the perfect place. Everything was up to par, the room was constantly cleaned we always had fresh towels and the hotel staff will bring you a robe and slippers if asked. The ski rental is connected to the hotel therefore we did not have to walk far to rent skis which was extremely convenient. The breakfast was delicious every morning and the staff was all very nice and helpful. I would definitely stay at this hotel again if returning.
Stayed 2 nights in Dec 2024

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Would recommend
Stayed 1 night in Jan 2025

10/10 Excellent

linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The Pool

Beautiful and unusual pool made with stainless steel walls Lovely sauna and hot tub. Perfect for relaxing
Stayed 1 night in Dec 2024

10/10 Excellent

Billy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly front staff. We was served by Mr. Lucas. Thank you
Stayed 2 nights in Dec 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything 10/10. Will come back with family.
Stayed 3 nights in Dec 2024

8/10 Good

Mayank

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2024

8/10 Good

Iris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location. Steps from the train station, gornergrat station, and so close to shopping and dining.
Stayed 3 nights in Dec 2024

10/10 Excellent

Luis Heitor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely friendly staff! Really recommend the place!
Stayed 4 nights in Dec 2024

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to train station

Close to train station. Staff are accomodating esp the reception. We got the family suite and was spacious like a mini apartment. Amenities like bathrobes, slippers are included.
Stayed 1 night in Oct 2024

10/10 Excellent

Krista

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Tobin

Traveled with partner
Liked: Cleanliness, amenities
Excellent breakfast. Arsen at front desk super helpful!
Stayed 4 nights in Sep 2024