Zambiza Vacation Packages

Good place

The staff with exception of the cleaning lady, and one of the workers who helped me with my luggage were rude, and unpleasant. This hotel prides it self in being a high end hotel; nevertheless the guest experience was inneficient, food quality, and overall atmosphere was lackluster. My family and I waited 25 minutes for someone to acknowledge us at the restaurant, not only that I asked for transportation services and the driver was very entitled. He wanted to charge me $360 for driving two hours outside of Quito, when I asked why he felt justified charging me that amount he had the nerve to tell me if you dont like what I charge then good luck finding someone else. At the end of the day, the staff members were quite dismissive and lacked guest service skills; there was a front desk woman by the name of Fernanda she was very rude and lacked empathy most definitely. For the amount of money I was charged I had high expectations, sadly this was not worth the expense encurred.