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Hotel New Grand

4.5 out of 5.0

Recent guest reviews

Hotel New Grand is the best, most convenient, friendly, and clean place to stay. The Yamashita Park is beautiful for strolling, the Harbor is right there where the cruise ships dock. Approximately $8.00 to take a cab to the ship plus tip. Chinatown is a easy walking distance from the hotel. Right up the road! The Motomachi shopping area is right next to Chinatown too. How awesome! The hotel restaurant for brunch was pricey but it was a real treat. McDonalds is next to it and also Eggs and Things. There is a supermarket around the corner for all your needs just around the corner. What more could you want?

Hotel New Grand was a beautiful hotel with excellent service. We stayed two nights and wish we could have stayed longer! We had a group of 10 people (5 rooms). The hotel made check in for our group simple after a long day of traveling. They also had wonderful restaurant recommendations and helped us with additional transportation. Strongly recommend!!

The most best service and friendlies i ever had in my life, as we know japan is most powerful in hospitality, their service is on top number one, room are clean and large, nice view to the bay......all facilities are amazing organized well. the concierge guy is very helpful

I stayed there for 5 nights when I was having a workshop in Yokohama. It has the best view and also friendly staff in the receptionist. The room is very nice with spacious room, comfy bed and complete amenities. The best is the view and its surrounding. It is close to Mc Donald, Family Mart and also Motomachi train station. There is also a lovely park right in front of hotel. We can breathe a very fresh air in the morning while seeing some people jog or exercise. Overall, I love this hotel ❤️❤️

Fantastic room with 2 double beds & view over the town, gardens & harbour. Staff very attentive. 3 restaurants, a bit expensive but very good. Cruise Terminal a short walk away, possibly a bit far to drag cases, unless you are quite fit. Walking distance to Chinatown & more restaurants. Right next door to a lovely park with rose gardens & fountains.

Before i have use rose hotel but the agent use this hotel for us. I get a room in the old part and it is many years i have so little room. No space at all. I ask to get a.bigger room and then it was ok the size but still old styl staff was very helpful and breakfast was ok

We spent 2 great nights here. Our room (upgraded at small extra charge) had a sweeping corner view of Yamashita Park fountain, the historic Hikawa Maru, and down the boardwalk to Mirato Minai and the famous Ferris wheel. The hotel has a grand old atmosphere with excellent staff.

Very comfortable and conveniently located to the cruise terminal. We could see our ship from the hotel. Lovely views of the harbour & the Park, providing a great place for a walk. Walking distance to the Motomatchi Shopping Street & Chinatown. Also close to a rail station. But the best part was the service at this hotel. All the staff were so friendly and helpful. Nothing was too much trouble whether it was booking a table at a local restaurant & making sure that someone spoke English to serve you or carefully giving directions to a pharmacy and ringing ahead to make sure it was open on a Sunday. Every staff member spoke some English but most spoke good, clear and elegant English. Don't forget to use the Executive Suite which is complimentary for guests & has an amazing view from the top of the hotel.

Checked in 8-25-2017. Very happy with staff. Room 1104 Bay view. Yamashita Park outside window. Climate control works! Shower has the most powerful spray!! Drains well too. Helpful concierge. Detailed directions printed for me.

Perfect for us post cruise as walking distance from pier. Great views from window and room good size for Japan. Staff very helpful.Lots to see close by. Room rate was a bit expensive but we were visiting at peak holiday time with a Pikachoo event going on in the city.

10 Yamashita-cho Naka-ku Yokohama Kanagawa-ken

Hotel highlights

  • Walking distance to Yokohama Marine Tower and Yokohama Stadium
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Business center

Located in Chinatown, Hotel New Grand is adjacent to Yokohama Marine Tower and within a 15-minute walk of popular sights like Yokohama Stadium. This 240-room, 4.5-star hotel has 4 restaurants and a bar/lounge, along with free in-room WiFi. It's in central Yokohama and also close to Yokohama Cosmo World and Landmark Tower.


There are ample dining options with 4 onsite restaurants, including Le Normandie, which specializes in French cuisine and serves breakfast, lunch, and dinner, and Il Giardino with its garden views. Order from room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 7 AM to 10 AM.


All 240 air-conditioned rooms provide refrigerators, minibars, and coffee makers. Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Beds sport Egyptian cotton sheets and down comforters, and bathrooms offer deep soaking tubs, hair dryers, and designer toiletries. Other standard amenities include free newspapers, laptop-compatible safes, and phones.

Property features

Hotel New Grand features free WiFi in public areas, 4 meeting rooms, and conference space. If you drive, self parking is JPY 1500 per day, or you can take advantage of the airport shuttle at scheduled times for JPY 720 per person one way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a business center, free newspapers, and a terrace.

Room options

Single Room, 1 Large Twin Bed, Non Smoking

TwinXL 1 | Sleeps 2

Grand Twin Room, 2 Twin Beds

Twin 2 | Sleeps 2

Grand Double Room, 1 Queen Bed

Queen 1 | Sleeps 2

Tower Bay View Double, Non Smoking

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

86% of guests recommend this hotel

Total of 809 reviews