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Hotel New Grand

4.5 out of 5.0

Recent guest reviews

We had a wonderful experience at the Hotel New Grand in Yokohama, travelling with our family of four. After landing at Haneda Airport, it was only about 15 minutes by car to Hotel New Grand, which was great because our flight from the USA was exhausting. Check in was easy with the English-speaking attendants at the front desk. The bellman showed us to our rooms, doing a great job explaining everything. Travelling with our two teen sons, two King rooms worked very well. The staff was able to arrange rooms (almost) next to each other, which allowed easy access. The beds were firm and very comfortable. The water pressure in the shower was absolutely amazing, which was a great relief both after the long flight and after two long days of sightseeing in Tokyo. We used this Hotel as a base for visiting friends in Yokohama and for a couple days in Tokyo. Access to Tokyo was easy by train (google maps provides directions with all the train/subway connections). The end of the Minatomirai-Line Train is only a block from the Hotel -- that was very helpful because you get on before the train is crowded! But, I highly recommend that you visit Yokohama. As others have said, Hotel New Grand is about two blocks from the amazing Chinatown, with its pedestrian-only street and awesome food. Yokohama's baseball stadium is also within walking distance or an easy cab ride. We spent an afternoon watching the Yokohama Bay Stars, which was tons of fun. The mix of the familiar rules of baseball with the Japanese fans' cheering and chanting was really cool and in line with what we try to show our kids when we travel abroad. The park across the street from the Hotel and the view of the bay are both fabulous. The best part of our experience at hotel new grand was the gracious and accommodating staff. It would not be a family vacation, if something did not go wrong. This time my younger son became ill. So, he and I had to extend our stay at Hotel New Grand by one night, while my wife and older son went on to Kyoto. The concierge and front desk staff were very helpful and accommodating. Although the hotel was booked solid in the morning, they understood our situation and let us know an hour later that we could keep one of our rooms. Their kindness was a great help.

みなとみらい線の元町・中華街駅から近く、海にも近いという抜群の立地。客室は32平米のスタンダートツインに泊まりましたが、ソファーもありくつろげました。風呂のお湯の出が良く、比較的遅くに着いたので、すぐに入浴したかったのでナイスでした。当然、近いので中華街で夕食をとり、帰りに山下公園で夜景を楽しむ。ホテルにもどってシーガーディアン2で飲んでゆっくり寝めました。翌日は氷川丸を見学して、マーリンルージュでクルーズ。まるでサザンの世界です。楽しめました。 Excellent location that it is close to Motomachi · Chinatown Station of Minato Mirai Line and close to the sea. Guest room stayed at standard sitting twin of 32 square meters, but there was sofa, too and was able to relax. The hot water of the bath went well and arrived relatively late so I wanted to take a bath soon so it was nice. Naturally, because it is close, I will have dinner at Chinatown and enjoy a night view at Yamashita Park on my way home. Back to the hotel, with Sea Guardian 2, enjoyed a cocktail and slept slowly. The next day we took a tour of Hikawa-maru and cruised aboard the Merlin Rouge. It's almost like Southern's world. I enjoyed it.

Beautiful and spacious hotel, for a good price! Located right next to Chine Town, the Marine Tower, and other attractions in Yokohama. Has been around for 90 years, and has many storied guests including General MacArthur and Charlie Chaplin. Great views of Sakuragicho and the Yokohama Bay.

If you are looking for a good Hotel in Yokohama, certainly will not be disappointed if you stay at the New Grand. It is a perfect Hotel. Full of charm, good location (across from Yamashita Park, 2 blocks from Chinatown and one away from the subway station). The staff are wonderful. We never received so much attention. We were treated like royalty. The room was a good size, clean and comfortable. On the way back from Kyoto, we ended up staying in another Hotel, from which we had already made the reservation previously. Despite being more expensive and with more stars than the New Grand, lost ugly in the comparison. Thank you New Grand staff. You have made our stay unforgettable. Se voce está procurando por um bom Hotel em Yokohama, certamente não ficará desapontado se ficar no New Grand. É um Hotel perfeito. Cheio de charme, boa localização ( em frente ao Yamashita Park, a 2 quadras da Chinatown e a da estação de metrô). Os funcionários são maravilhosos. Nunca recebemos tanta atenção. Fomos tratados como a realeza. O quarto era de bom tamanho, múito limpo e confortavel. Na volta de Kyoto, acabamos ficando em outro Hotel, do qual já haviamos feito a reserva préviamente. Apesar de ser mais caro e com mais estrelas que o New Grand, perdeu feio na comparação. Obrigado staff do New Grand. Voces tornaram nossa estadia inesquecivel.

Got a little lost at 1st because I went in through the back of the building. Very nice and upscale. Great rates and the location had an even greater view. Close to alot of コンビニ、 神奈川県民ホール、and 横浜 Chinatown. The staff had a good enough understanding of English and went above and beyond to make my experience worth the 14hr flight.

There's an old world charm to this hotel with the old wing and the modern high rise part. Location is fine next to China town with a whole bunch of restaurants, a supermarket is behind the hotel too. Airport limo bus drops off next to the hotel. 10 min cab ride from the station. It's a sedate area with a park and the sea front promenade across the street. Taxis are readily available and Yokohama isn't as expensive as Tokyo somehow. Rooms are fine with good beds and airconditioning. The baths are alright too. Room size is above average for a Japanese hotel. So even though the decor isn't the latest, this is a good choice. Service is excellent with high level of spoken English One fault is the old fashioned metal keys. You even need to put a key in the elevator to get to your room. How hard can it be to change to the card key system? Changing to card keys would bring this hotel into the 21st Century.

This is best hotel to stay if you are trying to board Princess Cruise at Osanbashi Pier in Yokohama. Very convenient for accessibility even from the Haneda Airpot. Hotel New Grand is located across the road to Yamashita Park. Possible to walk to Osanbashi Pier, or just take a taxi for 720 Yen. Early morning we loved to see the Princess Diamond sailing in about 6:00AM. This is our third trip on Princess Diamond for Japan cruises. Each trip watching the beauty sailing into the port with the rising Sun Hotel New Grand added colours and joy to our journey. The Reception staff speaks good English, helpful and friendly. They made us feel at home, as this was our first trip to Yokohama. Paid US$300/night for a moderate room through internet booking. This is the upper class hotel. 4 stars. Clean and neat. Yohohama Chinatown is about 5 minutes walk, Very active and vibrant with Chinese culture setting. We had our dinners here. A number of souvenirs shops to rejuvenate your evening stroll. From Haneda International Airport, we took a public bus 720Yen, that brought us to Yamshita Park bus stop. Across the road is Hotel New Grand. So convenient and a lot of savings made as compared taking a taxi from Haneda. On your arrival just enquire at bus counter about this trip, or the tourist information would be able to assist you. We had a pleasant journey and cruise. Well spent!

Two stars only for the view, big room and accessibility to metro is as follows: - everything is very expensive - worst part is the authorisation amount they deduct at check-in i.e. 100000 yen which will be credited back only after 10 days of check out.... - in my case, I got the credit after 10 days and the same day there was an unauthorised transaction of 64000 yen was made...I’m still waiting for the refund - if you don’t have a smoking room, be ready to walk to the corner of level-1 - breakfast is around 4000 yen and a bucket of ice would cost you 600 yen...they say we do not provide free ice (usually even the small hotels have an ice dispenser on each floor) Not worth staying !!

Hotel located right beside Yamashita park which beside the shore and 2 blocks away from China town. Receptionists are very polite,professional and friendly. I got a room has both ocean and city view and size is perfect,sitting in the sofa and watch the night light or morning sunrise was so enjoyable. The lobby is not big but very clean and all staffs always smile and greet you all the time, highly recommend.

We stayed here for two nights prior to going on a cruise. The hotel is on two sites either side of a smallish road. It is clean, tidy and comfortable. our room, in the tower, looked out over the harbour and we could see our cruise ship arrive about half a mile away. The room was a little tired but perfectly clean and serviceable. We used public transport (metro train) to go into Tokyo for the day. The station is a 5 minute walk away (called Motomachi-Chukagai). Trains are frequent and fast - just make sure you catch an express rather than one that stops everywhere. Into mid-town Tokyo was about 25 minutes. Big bonus was the 10 minute walk to Osanbashi cruise terminal. Breakfast at the hotel catered for Eastern and Western tastes and was plentiful if a little expensive. Staff at the hotel were friendly and helpful and we really enjoyed our stay.

10 Yamashita-cho Naka-ku Yokohama Kanagawa-ken

Hotel highlights

  • Walking distance to Yokohama Marine Tower and Yokohama Stadium
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Business center

Located in Chinatown, Hotel New Grand is adjacent to Yokohama Marine Tower and within a 15-minute walk of popular sights like Yokohama Stadium. This 240-room, 4.5-star hotel has 4 restaurants and a bar/lounge, along with free in-room WiFi. It's in central Naka and also close to Yokohama Cosmo World and Landmark Tower.


There are ample dining options with 4 onsite restaurants, including Le Normandie, which specializes in French cuisine and serves breakfast, lunch, and dinner, and Il Giardino with its garden views. Order from room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 7 AM to 10 AM.


All 240 air-conditioned rooms provide refrigerators, minibars, and coffee makers. Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Beds sport Egyptian cotton sheets and down comforters, and bathrooms offer deep soaking tubs, hair dryers, and designer toiletries. Other standard amenities include free newspapers, laptop-compatible safes, and phones.

Property features

Hotel New Grand features free WiFi in public areas, 4 meeting rooms, and conference space. If you drive, self parking is JPY 1500 per day, or you can take advantage of the airport shuttle at scheduled times for JPY 720 per person one way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a business center, free newspapers, and a terrace.

Reviews from Trip Advisor

Trip Advisor aggregated rating

86.0% of guests recommend this hotel

Total of 854 reviews