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Recent guest reviews

I liked everything. I was there to go to hospital next morning and location was very important.

The property was nice and clean. There was a lot of stores nearby.

The rooms were dirty, found hair in bed, bathroom was not properly cleaned. Staff was rude, very short in answering questions and not providing basic check in information. The hotel was very noisy. Breakfast was terrible, very limited service. Coffee machine was broke and there was no other option offered. Area is not great, neighborhood felt unsafe. Disappointed with our stay here. We will not be back.

The room was dirty . I am selling my home & needed one night at a local hotel. This room was dirty and not up to par housekeeping didn’t clean these rooms. I would like a full refund actually but It was late and I didn’t want to find another room. We slept with our clothes on.

Great Location, within short distance of Hanes Mall & Neighborhood Wal-Mart. Door Dash delivers.

Always clean and the people at the front desk are very helpful. Perfect place to stay when visiting students at Wake Forest University. Great price and very comfortable and quick and easy jump to campus.

Entry way, room, hallways and elevator were quite clean. Was happy with what I saw. Especially pleased with the all white bedding

They're smell someone smoking in the room then they charger me 200 bucks when i dont even smoking.

They were just the best at accommodating me and making sure I had the best stay possible

Clean room and comfy beds. Quick checkin and hot showers

Property, staff and everything was great, rooms were real nice beds were comfy and clean, breakfast was good.

I liked it was close to venues . Nice amenities for the rate . Perhaps the access to the place can be better

Silas Creek Pkwy Winston-Salem NC

Hotel highlights

  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Best Western Plus Hanes Mall Hotel places you within a leisurely stroll of Hanes Mall and Novant Health Forsyth Medical Center. This 130-room hotel has conveniences like free breakfast, an outdoor pool, and free in-room WiFi.


Dining

Start your day off right with a free full breakfast offered each morning.


Rooms

Guests can expect to find free WiFi and LED TVs with cable channels. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Sitting areas, refrigerators, and microwaves are also standard.


Property features

Guests staying at Best Western Plus Hanes Mall Hotel enjoy an outdoor pool, a gym, and free WiFi in public areas. If you plan to drive, free parking is available. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include conference space, a 24-hour business center, and a computer station.

Room options

Standard Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

1 King Bed | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Guest reviews for Best Western Plus Hanes Mall Hotel

Everyone (19) Couples (9) Family (14)
5
Everyone

By on Mar 27, 2022

Review comment responded on Jun 26, 2022

Hello Lynda, Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

5
Friends Business Business

I liked everything. I was there to go to hospital next morning and location was very important.

By on Feb 10, 2022

Review comment responded on Feb 10, 2022

Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

5
Partner Couples Business Business

The property was nice and clean. There was a lot of stores nearby.

By on Jan 30, 2022

Review comment responded on Feb 4, 2022

Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

2
Family

The rooms were dirty, found hair in bed, bathroom was not properly cleaned. Staff was rude, very short in answering questions and not providing basic check in information. The hotel was very noisy. Breakfast was terrible, very limited service. Coffee machine was broke and there was no other option offered. Area is not great, neighborhood felt unsafe. Disappointed with our stay here. We will not be back.

By on Jul 5, 2021

Review comment responded on Jul 7, 2021

Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement and I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuing improvements.

1
Family Business Business

The room was dirty . I am selling my home & needed one night at a local hotel. This room was dirty and not up to par housekeeping didn’t clean these rooms. I would like a full refund actually but It was late and I didn’t want to find another room. We slept with our clothes on.

By on Mar 8, 2021

Review comment responded on Mar 10, 2021

Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

1
Everyone

By on Mar 5, 2021

Review comment responded on Mar 16, 2021

We have high standards of hospitality and service and are always improving. We hope to see you again very soon!

5
Family with small children Family

Great Location, within short distance of Hanes Mall & Neighborhood Wal-Mart. Door Dash delivers.

By on Mar 1, 2021

Review comment responded on Mar 1, 2021

From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area!

3
Everyone

By on Nov 30, 2020

Review comment responded on Nov 30, 2020

Dear guest, we would like to apologize for the matters that have had caused you uneasiness on your stay. Please feel free to contact us back so we could have enough details to base on for our review. Thank you

5
Family Family

Always clean and the people at the front desk are very helpful. Perfect place to stay when visiting students at Wake Forest University. Great price and very comfortable and quick and easy jump to campus.

By , from Hilton Head SC on Aug 23, 2020

Review comment responded on Aug 24, 2020

Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

5
Everyone

Entry way, room, hallways and elevator were quite clean. Was happy with what I saw. Especially pleased with the all white bedding

By on Aug 18, 2020

Review comment responded on Aug 19, 2020

On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area!

Best Western Plus Hanes Mall Hotel

3330 Silas Creek Pkwy, Winston-Salem, NC 27103
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