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Best Western Plus Hanes Mall Hotel

Property class: 2.5

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Exterior
Free full breakfast
Business center
Standard Room, 1 King Bed, Non Smoking, Jetted Tub | Premium bedding, desk, laptop workspace, soundproofing
Standard Room, 1 King Bed, Non Smoking, Jetted Tub | Premium bedding, desk, laptop workspace, soundproofing

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
3330 Silas Creek Pkwy, Winston-Salem, NC, 27103
  • Place, Hanes Mall
    ‪3 min walk‬
  • Place, Novant Health Medical Park Hospital
    ‪9 min walk‬
  • Place, Novant Health Forsyth Medical Center
    ‪9 min walk‬
  • Airport, Winston-Salem, NC (INT-Smith Reynolds)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, desk, laptop workspace, soundproofing

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(21 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, desk, laptop workspace, soundproofing

Standard Room, 1 King Bed, Accessible, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, desk, laptop workspace, soundproofing

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.2 out of 10
Good
(17 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Premium bedding, desk, laptop workspace, soundproofing

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Premium bedding, desk, laptop workspace, soundproofing

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Winston-Salem

Located within a 5-minute walk of Hanes Mall, Best Western Plus Hanes Mall Hotel is within a 15-minute stroll of Adventure Landing Winston-Salem. This 130-room hotel has conveniences like free breakfast, an outdoor pool, and free in-room WiFi.

What's nearby

  • Hanes Mall - 3 min walk - 0.2 miles
  • Adventure Landing Winston-Salem - 8 min walk - 0.4 miles
  • Novant Health Medical Park Hospital - 9 min walk - 0.5 miles
  • Novant Health Forsyth Medical Center - 9 min walk - 0.5 miles
  • Wilkes Regional - 3 min drive - 1.7 miles

Getting around

  • High Point Station - 25 min drive
  • Piedmont Triad Intl. Airport (GSO) - 31 min drive

Restaurants

  • ‪McDonald's - ‬6 min walk
  • ‪The Cookie House - ‬9 min walk
  • ‪Texas Roadhouse - ‬10 min walk
  • ‪Golden Corral - ‬11 min walk
  • ‪Olive Garden - ‬12 min walk

About this property

Best Western Plus Hanes Mall Hotel

Guests staying at Best Western Plus Hanes Mall Hotel enjoy an outdoor pool, a gym, and free WiFi in public areas. If you plan to drive, free parking is available. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and securing valuables. Additional amenities include meeting rooms, conference space, and a 24-hour business center.
Guests can expect to find free WiFi and LED TVs with cable channels. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Sitting areas, refrigerators, and microwaves are also standard.
Recreational amenities at the hotel include an outdoor pool and a fitness center.

Similar properties

Pillowtop beds, desk, laptop workspace, blackout drapes
Comfort Suites Hanes Mall
Winston-Salem
  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
8.8 out of 10, Excellent, 1,002 reviews
$91 nightly
The price is $103
May 3 - May 4
Total with taxes and fees
Comfort Suites Hanes Mall

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free full breakfast

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • Computer station
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LED TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 18 years old and younger stay free when using existing bedding

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
  • Check-in: 3 PM
  • Check-out: 11 AM
The front desk is open 24 hours a day. Driving? This property offers free self parking, along with RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Best Western Hanes Mall
Best Western Mall
Best Western Plus Hanes Mall
Best Western Plus Hanes Mall Winston-Salem
Best Western Plus Hanes Mall Hotel Hotel
Best Western Plus Hanes Mall Hotel Winston-Salem
Hanes Hotel
Hanes Mall Hotel
Best Western Plus Hanes Mall Hotel Hotel Winston-Salem

Frequently asked questions

What's there to see around Best Western Plus Hanes Mall Hotel?

This hotel in Winston-Salem is within a 10-minute walk of Hanes Mall and Adventure Landing Winston-Salem. You'll also find Truist Stadium and Old Salem within a short drive.

How much does it cost to stay at Best Western Plus Hanes Mall Hotel?

As of Apr 10, 2026, prices found for a 1-night stay for 2 adults at Best Western Plus Hanes Mall Hotel on Apr 14, 2026 start from $92, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Will I be able to park at Best Western Plus Hanes Mall Hotel?

Yes, self parking is offered for free at the hotel. Accessible parking and RV/bus/truck parking are also available for guests.

Does Best Western Plus Hanes Mall Hotel have a casino?

No, Best Western Plus Hanes Mall Hotel doesn't have a casino.

Will I find an indoor pool at Best Western Plus Hanes Mall Hotel?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What amenities will couples enjoy at Best Western Plus Hanes Mall Hotel?

Couples staying at this hotel will appreciate amenities like premium bedding as well as an outdoor pool and free breakfast.

Does Best Western Plus Hanes Mall Hotel have a hot tub?

No, but this hotel offers jetted bathtubs in some guestrooms.

Does Best Western Plus Hanes Mall Hotel feature a restaurant that includes a breakfast menu?

Best Western Plus Hanes Mall Hotel offers free full breakfasts though there is no restaurant.

Will Best Western Plus Hanes Mall Hotel allow pets to stay free of charge?

No, pets aren't allowed at Best Western Plus Hanes Mall Hotel though service animals are welcome.

Does Best Western Plus Hanes Mall Hotel have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How close is the airport from Best Western Plus Hanes Mall Hotel?

The closest major airport to Best Western Plus Hanes Mall Hotel is Winston-Salem, NC (INT-Smith Reynolds), which is 8.5 mi away (12 minutes by car). Another top airport is Piedmont Triad Intl. Airport (GSO), which is located 27.4 mi away (31-minute drive).

Are there rooms with balconies at Best Western Plus Hanes Mall Hotel?

No, there aren't any guestrooms with balconies at Best Western Plus Hanes Mall Hotel.

Best Western Plus Hanes Mall Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 380 out of 1001 reviews
Rating 8 - Good. 282 out of 1001 reviews
Rating 6 - Okay. 146 out of 1001 reviews
Rating 4 - Poor. 92 out of 1001 reviews
Rating 2 - Terrible. 101 out of 1001 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Moja

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had to be moved to another floor due to the third floor room and hallway having roaches. People living in the hotel which is fine but don't have your babies running in the hallway like it's a playground. Room service will stalk your room for example took a late checkout for 12pm the last stood by my door for 45 minutes and would periodically knock. Ma'am they said 12pm please leave me alone. Long story short will NEVER stay there again. Pictures were also deceiving as well.
Stayed 3 nights in Dec 2025

2/10 Terrible

Pablo

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The room smelled bad the tub backed up the lobby smelled like dirty poop mop water
Stayed 1 night in Nov 2025

10/10 Excellent

Ebony

Stayed 4 nights in Dec 2025

10/10 Excellent

LaDedra

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
G
Stayed 1 night in Dec 2025

10/10 Excellent

Calvin, denton

Stayed 1 night in Dec 2025

2/10 Terrible

Ariel

Stayed 1 night in Dec 2025

10/10 Excellent

Timothy

Stayed 1 night in Dec 2025

2/10 Terrible

Mike

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
As soon as i opened my room ROACHES swormed out the door. Absolutely disgusting. They switched me to a different room only to have no hot water. Would not give me a refund due to booking thru a third party.
Stayed 2 nights in Nov 2025

10/10 Excellent

Raymond

Liked: Amenities
Clean and good breakfast friendly staff
Stayed 2 nights in Nov 2025

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2025

4/10 Poor

William A

Traveled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Needs to be updated - stayed there several times & this time we could tell a difference
Stayed 1 night in Nov 2025

2/10 Terrible

Karla

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Jet tub does not work and the mini fridge made a loud noise all night. The furniture is pretty worn down. Hot water does not come out hot just a bad overall experience here. Will not revisit this location.
Stayed 1 night in Nov 2025

10/10 Excellent

Joyce

Stayed 1 night in Nov 2025

8/10 Good

Peter

Stayed 2 nights in Nov 2025

10/10 Excellent

Luis

Stayed 2 nights in Nov 2025

6/10 Okay

Chante

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The overall look of the hotel was clean and orderly, but the staff could use a lesson on customer service.
Stayed 1 night in Nov 2025

6/10 Okay

Chantese

Liked: Cleanliness, staff & service
When you walk through the lobby , there is a horrible smell and the elevator were shaky when riding.
Stayed 2 nights in Nov 2025

8/10 Good

Rebecca

Liked: Staff & service
The negatives: The room was very clean, but the hallways and elevators were not. One of the elevators was scary, making bumping noises and swaying. The outside drapes didn't close, so I only had sheers between me and the outside. I ordered room service and my order was wrong. When I called about paying nearly $8 for a 12 oz. cup of tea rather than the half-gallon on the menu; they said they were out of half-gallons and only offered me a gift card that I can only use at another hotel that uses OrderInn. The positives: The staff is very nice, the room was clean, the area is convenient and breakfast was phenominal. I would stay here again for those reasons.
Stayed 1 night in Nov 2025

4/10 Poor

Betina

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities
The breakfast area has an awful smell. It was really unpleasant to have breakfast while smelling that odor. The room has worn furniture but was clean. The carpet on the hallways to the rooms were dumped with water (it was raining at that time) which created big creases. Looked like the rug wasn’t attached to the floor. I tripped once. Nothing serious but look reallr bad
Stayed 3 nights in Oct 2025

10/10 Excellent

jeremy

Kn
Stayed 2 nights in Oct 2025

8/10 Good

Annette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small parking lot but not a deal breaker as there was a small convention. One of the elevators was down but was fixed few days later. My room had a jet tub which wouldn't plug Rm#527, so was not able to use function. Overall staff was friendly, room was clean and comfortable. I would book again.
Stayed 8 nights in Oct 2025

2/10 Terrible

Marie

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The floors were sticky everything seemed like it needed to be repaired
Stayed 3 nights in Oct 2025

6/10 Okay

Larry

Carpet was a little stained. Couch had undercover ripped off and hanging
Stayed 2 nights in Oct 2025

6/10 Okay

Mary Ellen

Traveled with group, Business traveler
Disliked: Amenities, property conditions & facilities
The positive the room was clean and beds very comfortable. The negative, the lobby was dirty, smelled of someone who has not bathed in a month or throw up. The woman at the desk said it was bing addressed. However on our last day I spoke to a worker who said it is constant. I would not return someone needs to make this smell a priority. My friend had to hold a tea bag to her nose so she didn’t gag each morning as we waited for the high point bus.
Stayed 2 nights in Oct 2025

2/10 Terrible

Andre

I will not return. Stay was unpleasant.
Stayed 2 nights in Oct 2025

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