Beautiful property and the staff was incredible! The area seems a bit rough but overall parking was safe and with the great bar and the restaurant, theres no need to leave the hotel.
Doors are horribly loud. Front desk person didn’t tell me my room number when I checked in and didn’t write it on the envelopes that my room keys were in despite there being a space specifically for that information. Had to call twice to add one person to the room because the first time I guess the employee just didn’t do it right. Had to call multiple times and talk to multiple employees to finally get one who was willing to help me get someone checked in because a flight was delayed and they didn’t have a credit card to use for the safety deposit. Most of them would just tell me there was nothing that could be done but obviously that wasn’t true they just didn’t care to try or find out. All it took was me giving my credit card info over the phone, even though a good three other people told me I couldn’t do that well. Yes I could, you just didn’t want to put in any effort. So it’s a real hassle trying to get checked in anyway, and it’s even worse if you have delays in flights and other things you can’t control.
The staff was very nice and caring
We arrived at check in time and our room was not ready. We checked back as told an hour later and was once again told that there was no ready room. It was clear that the first lady had not communicated our needs to the next one that we dealt with, cause she did not have a clue and could not find a ready room. We became very frustrated and upset at this treatment and all the sudden she found two ready rooms for us to choose from??? We asked to be comped for all the inconvenience so she offered us a free breakfast but failed to notify the food service people so when we called down for breakfast from room service they had NO record of us receiving a free meal. The one good helper was the lady from the kitchen who had to straighten everything out... which she did. The pool was crowded and dirty. One of the two hot tubs was empty, and the other did not have any jets that worked. We parked out side in the free parking...thanks alot Hyatt... we really enjoyed walking through the rain... but we weren't going to pay $10 so our car could be safe. A really bad experience with people that seemed totally indifferent to our needs.
Really nice hotel we definitely will be back
Clean and comfortable with friendly staff. Paper-thin walls though...slamming doors and loud neighbors kept us up all night.
Very clean and friendly. Hotel is a great place to stay!
Room smelled like mold. Representatives were nice.
We Live in Kansas City and we always stay here when we travel this way. We like the location and style.
Loved the view, slept great with such comfortable bed, Great coffee/muffins in lobby area, very friendly staff, loved the patio area next to coffee area outside. Great Parking garage!
Very friendly and helpful staff. The view from our room was amazing and the room was very clean.
Our stay was great. The staff was friendly and helpful. This exceeded my expectations! Please express my appreciation to them again.
From minute one my experience was great. The young woman that checked me in was pleasant, warm and incredibly helpful. I stopped to have an appetizer in the bar before the restaurant opened and everyone was wonderful. I ended up just staying and ordering from the waitress- she was awesome too. I will be traveling there for business frequently and could easily make this a home away from home.
Located in Downtown Wichita, Hyatt Regency Wichita is a leisurely stroll from popular sights such as Riverfront Stadium and INTRUST Bank Arena. This 303-room, 3.5-star hotel welcomes guests with conveniences like an indoor pool, a 24-hour gym, and free in-room WiFi. It's connected to the convention center in central Wichita and also close to Exploration Place and Museum of World Treasures.
This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe. Buffet breakfast is offered for a fee each morning from 6:30 AM to 9:00 AM.
Guests can expect free WiFi and 65-inch flat-screen TVs with pay movies. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Refrigerators, laptop-compatible safes, and phones are other standard amenities.
Guests of Hyatt Regency Wichita have access to an indoor pool, a 24-hour gym, and free WiFi in public areas. Parking is USD 12.00 per night (USD 16.00 per night for valet parking)—but if you prefer not to drive, catch a ride in the free airport shuttle (available on request). The front desk has multilingual staff on hand 24/7 to help with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include a conference center, a business center, and a microwave in a common area.
Beautiful property and the staff was incredible! The area seems a bit rough but overall parking was safe and with the great bar and the restaurant, theres no need to leave the hotel.
Doors are horribly loud. Front desk person didn’t tell me my room number when I checked in and didn’t write it on the envelopes that my room keys were in despite there being a space specifically for that information. Had to call twice to add one person to the room because the first time I guess the employee just didn’t do it right. Had to call multiple times and talk to multiple employees to finally get one who was willing to help me get someone checked in because a flight was delayed and they didn’t have a credit card to use for the safety deposit. Most of them would just tell me there was nothing that could be done but obviously that wasn’t true they just didn’t care to try or find out. All it took was me giving my credit card info over the phone, even though a good three other people told me I couldn’t do that well. Yes I could, you just didn’t want to put in any effort. So it’s a real hassle trying to get checked in anyway, and it’s even worse if you have delays in flights and other things you can’t control.
Thank you for your feedback. We will definitely address it.
The staff was very nice and caring
We arrived at check in time and our room was not ready. We checked back as told an hour later and was once again told that there was no ready room. It was clear that the first lady had not communicated our needs to the next one that we dealt with, cause she did not have a clue and could not find a ready room. We became very frustrated and upset at this treatment and all the sudden she found two ready rooms for us to choose from??? We asked to be comped for all the inconvenience so she offered us a free breakfast but failed to notify the food service people so when we called down for breakfast from room service they had NO record of us receiving a free meal. The one good helper was the lady from the kitchen who had to straighten everything out... which she did. The pool was crowded and dirty. One of the two hot tubs was empty, and the other did not have any jets that worked. We parked out side in the free parking...thanks alot Hyatt... we really enjoyed walking through the rain... but we weren't going to pay $10 so our car could be safe. A really bad experience with people that seemed totally indifferent to our needs.
Really nice hotel we definitely will be back
Clean and comfortable with friendly staff. Paper-thin walls though...slamming doors and loud neighbors kept us up all night.
Thank you for your review and feedback!