West Jerusalem Vacation Packages

overall condition of property is very poor needs a lot of maintenance and is poorly kept the rooms and facilities were filthy. we stayed three days and the rooms were not cleaned even after we asked. we had to get toilet paper and towels from the front desk. the included breakfast was a standout as very nice but overall you get what you pay for. location is good but the rest leaves a bit to be desired.

The location is perfect. Room spacious and comfortable. The staff was nice and welcoming.

The build is beautiful. However, the stay is not what it used to be. Breakfast is a fraction of what it was pre-covid. We booked what we thought was a room with breakfast. We went to breakfast every day and no one ever asked for our room # until the last day. When we checked out, they said we had breakfast one day and there was a charge of $64 for that. We said "but we had breakfast every day and no one ever said there was an extra charge". So they charged us $387 for breakfast for six days which we assumed was included. Don't hotels tell you when you are incurring an extra charge (e.g., ordering a drink in the lobby or getting a spa treatment)? Several times, we called the guest services for something missing in our room. It took multiple reminders before we got it. The minibar (now "complimentary") was never replenished in the six days we were there. Next time, we'd try another of Jerusalem's luxury hotels.

I would have liked to give it a 5 star rating but there was no water in the hotel room and we had to get some on our own.

Disabled access does have issues.