Hotels near West Houston Medical Center

"There were only two things that I was not satisfied with and those two things were the elevator and WiFi "

"My stay at Holiday Inn Express & Suites Houston Westchase - Westheimer was very disappointing. From the moment we checked in, the front desk staff was unfriendly, rude, and dismissive. Later, when I returned with my sister and two kids, we were simply standing near the elevators talking when the same employee inserted herself into our conversation in a very unprofessional way, asking with attitude, “Who parked in the VIP parking?”—which had nothing to do with us. When we got to the room, there were only two towels. After calling for more, I was told I had to come downstairs to get them myself, which is inconvenient—especially with kids. The bathroom conditions were unacceptable. The shower was clogged, and there was brown residue smeared on the bathroom wall, which was honestly disgusting and raises serious concerns about cleanliness. Overall, between the poor customer service and lack of cleanliness, this stay did not meet expectations. I would not stay here again."

"Room was clean and spacious. Staff was kind. Booked a King with pull out couch. Pull out had no sheets or blankets. Hotel did not seem to have any extra anywhere. Went to front desk to inquire about getting sheet and blanket for my daughter to sleep on pull out couch. He said give me 10-15 minutes to try and find some. After a half hour I called him from my room and was told he was able to locate a blanket but not a sheet. And if I wanted it I could come get it. Quite frustrating that late at night to have to wait around for linens to be able to let our daughter go to bed. Then to be told can't find what you need but I have a blanket if you want it come get it. After a long day what you don't want is frustration and unpreparedness by your hotel. Probably wouldn't choose this place again unless desperate which we were at this point. Also, having only one person on staff breakfast kept running out and coffee ran out as well. With a baseball team plus staying there it was sort of a nightmare to walk into. More staff and awareness is key when you are fully booked!"