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Park Inn by Radisson Birmingham West M5 J1

3.0 out of 5.0

Recent guest reviews

Staff attitude was atrocious. Being greeted was a horrible experience by the female members of staff, the room they booked me into was already occupied and then after that the attitude got worse and muttering foul language. There has been multiple vehicle breakings I would avoid the hotel and book elsewhere

The rooms were ok 2 single beds were meant to be a Kingsize bed and double rooms given were single beds. the gym closes early which i was not told about not happy at all too many errors on my stay ! made the experience a very bad one

Booked three rooms for my family only to be told at reception by the most ignorant and arrogant girl that we had no booking . 30 minutes later oh yes its booking . com's fault . Reception was a disgrace if those people are in customer service then what area manager employed them because they should be sacked !

Stayed overnight on 3rd june as we were going to the Barclaycard arena to see Micky Flanagan.The hotel is about 4/5 miles away. This is a budget hotel that we paid £112 for bed and breakfast. All the hotels in the area had increased their prices. The hotel has a dated appearance but is well decorated and clean, the rooms are small but adequate and the beds were comfortable. The reception staff were very helpful. The hotel states that on a Saturday the bar is open until midnight. My wife and I returned to the hotel from the arena about one minute past eleven and we went to the bar. We did get served but were told that the bar was closing as the hotel was quiet. The bar closed shortly after. Whilst we were having our drinks at least 15/20 people went to the bar only to find it closed. The hotel should keep to its advertised closing times and not close so the bar staff can get an early night. The lounge area by the bar is dated and dome seats are torn. Breakfast was excellent

Stayed two nights as we were attending a conference in town. We chose this because of its proximity to the M5 and it was walking distance to our venue. That's the positives. The website said check in from 14:30- we were still waiting for our room at 14:45. When we got our key our room was in the bowels of this rambling building and I would describe it as adequate but no more. We had to ask for a hairdryer which was supposed to be in the room so not sure why there wasn't one. I was told we would have to wait until after 7pm when housekeeping would be on shift so had to go out to our dinner reservation unable to wash my hair after a long journey. Hmmm. We had to search for the second set of towels as there was only one set in the bathroom despite enough shelf space for two. Struggled with the temperamental air con/ heating and had to turn the whole thing off to stop the chilled air pouring into the room. Only 2 tiny pillows and no extra bedding anywhere however all the laundry and bedding seemed to arrive outside our window by 07:00am each morning. Disappointing unimaginative selection of beers at the bar and an OK (ish) meal in the restaurant on our second evening. We usually have low expectations of the catering in budget hotels so probably shouldn't have been surprised. The surrounding area also seemed lacking in nice places to eat. The best rated one within walking distance was mediocre. All in all certainly not good value for money as for what was provided we would have expected to pay no more than £70 a night so £100 a night rather shocking. This is probably an OK place to hold business meetings etc as the lounge area did seem to have a high number of such meetings going on but we would certainly look for somewhere else to stay if we ever have to go back to the area.

I have tried the official contact option on the hotel web site. No answer. I arrived late and by the time my head tried to hit the pillow it was 01:00 after a 15 hour day working. No bar, I do not drink, straight to bed. Set the scene. Chelsea had just won its match at the football ground. The hotel was a bit noisy. There were numerous groups out the front of the hotel smoking and drinking over the next few hours. This continued well past 04:30. Then at around 06:00 the fire alarms went off and to cap it all there was no hot water for a shower after everyone was woken up and had to go to the fire assembly areas. I do not know if the bar was kept open to allow the people are past caring for the comfort of others to get worse on booze, but as they are by the front door then at least the night staff can ask them to keep the noise down. If the bar was kept open then perhaps this situation needs a review for the comfort of most of the guests that would like a nights sleep. I suspect that if the bar being kept open for the few, was the cause of the room sensor going off. Perhaps for a sneaky cigarette? I hope you find out what room it was a levy a deep clean charge. If that was indeed what the rumour was. On check in I did ask for a quiet room. However the ones that overlook the front reception entrance need to be highlighted to the staff that they are indeed not the quiet rooms when drunks are keeping guests awake or waking them up. And I have ear plugs. I did not complain during the night, you get woken up wondering what the noise is, by the time it triggers why, and you resolve to get up (15 hour day remember), they finish the fags and go back in the hotel. I think “great” and now I can get some sleep. Rinse and repeat. I use this hotel on occasion for work, as my colleagues do. However I will be looking at alternatives in the area for future business travel. The Premiere inn gives a money back guarantee. All I got from the front staff were a few “sorry about that” and the bill. Normally the Park Inn chain do good service. Not here this night.

When travelling for business I really rate Park Inn. If you are coming to this hotel and are relying on satnav put in Europa Avenue or you will be driving around for hours. The staff were friendly and helpful, if you are going to use the leisure facilities, take a towel with you. This really annoys me, why if you are a guest in the hotel to they charge you to use a towel? The hotel requires much better signage, finding the leisure facilities was good exercise before I got there. The sauna at this hotel is right up there with the best for me, made even better by the banter amongst the sauna users. Breakfast buffet a was good although I find it staggering that hotels do not have a gluten free option readily identifiable and available. At the end of the day every hotel room looks the same in the dark, this hotel offers value for money and does what it says on the tin.

I stayed here for a couple of nights in May 2017. The hotel itself is nice and offers a free gym and a swimming pool. Bar and restaurant staff are extremely slow, which means that you have to wait forever to get served. On top of that, the restaurant manager seemed clueless about how to run the place. Reception staff were very friendly, efficient and absolute pleasure to deal with.

Staff were very attentive through out our visit. Unfortunately our visit coincided with a West Bromwich v Chelsea football game. To which the staying guests were unruly football supporters. Especially when the fire alarm went off at 6am when we had to evacuate the hotel. They started chanting football songs. The evening meal was very pleasant, however breakfast both morning was over cooked and uninviting. Having advised the hotel before arrival that we required a Gluten free option, they finally after a long wait dished up some very over cooked sausages. Having stayed at the Radisson group on many occasions, didn't feel this was up to their normal standard.

It's not great for the price - the room incredibly small and basic, the breakfast buffet was average, but the staff were very friendly and helpful. However, they charge £15 extra for early check in, which is outrageous.

Birmingham Road M5 Jct 1 West Bromwich England

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Indoor pool

Located within a mile (2 km) of The Hawthorns, Park Inn by Radisson Birmingham West M5 J1 is within 2 miles (3 km) of Oak House. This 168-room, 3-star hotel has a restaurant along with conveniences like an indoor pool and free in-room WiFi. In central West Bromwich, the hotel is also close to Edgbaston Reservoir.


Sit down for a leisurely bite to eat at the onsite steakhouse, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a full breakfast is served for a fee each morning from 7 AM to 9:30 AM.


All 168 individually decorated rooms feature coffee makers, free weekday newspapers, and laptop-compatible safes. Guests can expect to find free WiFi and 21-inch flat-screen TVs with satellite channels and pay movies. Bathrooms offer hair dryers and free toiletries. Phones and desks are also standard.

Property features

At Park Inn by Radisson Birmingham West M5 J1, guests enjoy an indoor pool, a health club, and a spa tub. If you drive, take advantage of free parking. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include a sauna, free WiFi in public areas, and conference space.

Room options

Family Room

Twin 4 | Sleeps 4

Single Room

Twin 1 | Sleeps 1

Superior Room

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

60% of guests recommend this hotel

Total of 701 reviews