West Boise Vacation Packages

The staff really needs training. Someone with the same last name was checked in under our reservation and the rollaway we requested earlier in the day. We are a family of 5 and the site said the room had a capacity of 5 but when it came down to it they were not able to fulfill that. We also had a very disruptive guest next to us who was blasting their tv at 1 in the morning it took multiple tries to get the staff to get our neighbor to turn down their tv. Otherwise the amenities were average.

Great bath towels. Bed okay Good staff Small room.

Wonderful location! The property is tidy, tasteful, and perfectly situated...a home away from home.

We would absolutely stay here again! The room was beautiful and the staff were friendly and helpful. It's located in a perfect spot so we were able to walk almost anywhere downtown easily and not have to worry about finding parking whenever we wanted to go somewhere. They upgraded our room (not sure if this was tied to the Expedia rewards thing or just something they were able to do for us) but it was so nice to have that extra space. The daily cleaning team was amazing, we would head out for breakfast and by the time we came back they had already came in to clean up and get us fresh towels, etc. We didn't try to utilize many of the "extras" but they had a nice coffee stand in the lobby with a variety of syrups available and the business center looked really nice if you were to need to use it.

Very noisy children in a room above us late at night and very early the next morning. Why can't families with children be placed on the bottom floor to eliminate disrupting all other guests?