The Thorndon Hotel Wellington by Rydges3.5 out of 5.0
Recent guest reviews
I have reviewed this hotel before and given a reasonably good review. However on this occasion I was left disappointed. A mix up between my company and the hotel led to a misunderstanding over charge back agreement. It was eventually resolved or so I thought. When it came to check out this had not been communicated on! These things happen I accept that and it does not worry me too much. However the rudeness and aggressiveness of the receptionist on check-in and absolute blinkeredness of the check-out receptionist was very disappointing. This is basic 101 customer relations the management must attend to. Otherwise the rooms was okay, the breakfast okay and the location good. Some mild inconvenience as renovations continue.
At $115 a night for a central Wellington hotel, I wasn't expecting to be staying in the height of luxury. But the hotel was clean, the bed was ok, the shower good, the overnight parking free (on-street), the neighbourhood quiet, the food in the restaurant tasty, and the staff lovely. All in all, probably the best value hotel I've stayed at in Wellington. Would recommend if you're just after somewhere to sleep for the night. If you're planning a romantic getaway then perhaps you'd be happier somewhere else.
Cant believe people give this place good reviews. I found my room had yellow stains all over the duvet (which was between two sheets) and there was hair in the bed itself. I asked for another room and was given one which had blood stains in the duvet. Both rooms were very shabby and whole floor was really run down (ripped up carpet for example). I then cancelled my booking and my company found me another hotel. I accept this is a cheap hotel but there is no reason they cant launder their bedding. On the positive side the person at reception was very polite, apologised, quick to offer me another room and was nice about cancelling my booking.
Having paid almost $300 per night for a standard room (which I thought was quite expensive in itself) it seems I had a very budget room. It was very very small and very very basic. It didn't even have a clock/radio. The room clearly needed a make over. The carpet in the hallway outside was threadbare in places and rumpled. Housekeeping left a lot to be desired. I was given fresh towels but the cups and glasses were left unwashed. On my second day when I returned in the afternoon my room had not been serviced and I had to ring to get this done. I have stayed at the other Rydges many many times and assumed that this would have been at a similar standard as the price was similar however this was absolutely not the case. Quite frankly I felt ripped off. I would not recommend this hotel to others and certainly won't be returning.
I have stayed here on my own ( Mr Boss ) a few times in the last few weeks and this is my overall impression. Firstly, beware of the $50 bond per night on check in. This is not just a hold of $1 or an imprint of your credit card, but money is taken out and held. If you have only cash or eftpos, a two night stay will set you back $100 bond. The rooms are hit and miss, beware of the work going on here and ask for a room that has had a facelift and tidy up. The older rooms are not that flash at all and are well worn. Housekeeping is mixed, with levels of cleanliness from OK to below average. Have had to ask for simple things like tea bags to be replaced when used. Having to chase up something like replacement tea bags is just not good enough. Showers mixed but generally OK. Beds generally OK. Noise between rooms OK but at times have heard voices and TV's going late at night too loud. Walls are thin and the suspended ceilings don't help control noise between rooms at all well sadly. Location is on the fringe of a lot of government/office/administration buildings and residential dwellings. A mixed bag of views out your window. The good thing about this location means a quieter night from the streets below. There are cafes, takeaways and a supermarket nearby, all walking distance easily. The CBD is close, but a walk of about 15 minutes to the main areas and downtown. The restaurant at this hotel will be reviewed separately. Be aware parking is limited and will cost you extra. Overall this is a budget complex trying hard to be a mid range hotel, but plenty to work on yet. Staff I dealt with are young and most are not Kiwis either. There seems to be a degree of smugness and flippancy in their attitude towards guests sadly which several people I have spoke to have experienced too when voicing concerns and issues with them directly. Just maybe a training problem to tackle. So, overall if you need a cheap ( NOT more than $140 per night ) central Wellington hotel for a night or two yes this will pass fore you but be aware of the issues and concerns and you won't leave unhappy. Could have easily given this hotel a very good rating but simple things and the hotel's staff and the condition of the place meant I could not at this time.
I flew from Australia to meet my Mum for WOW. She told me she'd booked us at Rydges. As it was a Rydges hotel & I've stayed in several Rydges in Australia - I expected a certain quality of accommodation that was lacking in this hotel. By the time I arrived at midnight she had already needed to change rooms because the toilet wasn't working in the first one. She was also charged $50per night bond (debited from her acct because she didn't use a credit card...I could have used mine but wasn't aware of the situation until they reversed the payment at checkout). Why was it $50 a night when there wasn't even a mini bar in the room and the accommodation had been fully paid. That seemed extreme! Apparently there was some problem at check in with a woman whose card had been charged twice & it was very busy so Mum (not wanting to cause further problems) just paid it. In the v. small room the twin beds were small singles on rollers which moved. Apparently the heater didn't work. We had to have the room card changed because it wasn't working & contact room service because milk wasn't replenished after night 1. Cups were left in sink full of water when the room was serviced and on our last morning a loud drilling noise commenced at 7.30am but we were more than ready to leave. It wasn't terrible but for the rate that was paid it wasn't an experience I'd repeat.
I stayed here on Sunday night for a work event. Staff were fantastic - very welcoming. The best was a lady in the morning looking after the restaurant with a British accent and black hair - please pass on my thanks! She was a fellow vegetarian and gave me good advice on the food and was attentive and helpful. Rooms were as good as ever, warm and well set up with TV, bathroom and comfortable bed. There was some noise from other guests but this is outside of their control. I found my stay really easy and relaxing and will be back (as i have been many times before!)
Sometimes I wonder, is it me that always attracts bad luck? No, it wasn't bad luck, just a badly run hotel. Got to the room 16.50, drilling next door stopped at 17.30, but the awful stains on seat of the armchair in the bedroom that positionally coincided with unmentionable parts of the human anatomy, unfortunately didn't disappear at the same time! Went to freshen up in the bathroom, and the waste water in the basin didn't want to leave my company. Next, went to the foyer to meet some people for an informal business meeting at 18.30. Music, if you can call it that, of the most loathsome modern variety, pervading the foyer, bar & restaurant at a loud level, so that we had to ask for the use of a conference room to hear each other, which was kindly provided. But hello, no thought of turning the volume down, or better still, off, so that people can actally talk to each other, and maybe enjoy a meal while doing so? The free drink, courtesy of Booking.com, of course never happened, and $50 was lifted off me at check-in to cover possible 'incidentals'. On check-out, 2% was added to the bill for using my credit card, as I was told by reception, paying by cash, which is what I asked to do, wasn't an option. Otherwise, it was wonderful......!
We arrived on Friday afternoon after a flight to find out that our room was not ready for us - should have taken this as a warning. Finally got in to the room much much later .left next morning to go exploring and returned for a nap at 4.30 to find the room had not been serviced. My adult daughter went hunting toilet paper and towels and we ended up servicing our own room so I could get a rest before heading out for a show. On Sunday the exact same thing happened NOT GOOD ENOUGH. On Monday we were woken by men running and stomping then using drills and hammers. Our room almost shook. I rang and asked what on earth the racket was. Surely we should have been informed . We travel a wee bit but would not return and would certainly not recommend this hotel to anyone.
Good base for work in Wellington. Close to Parliament, Lambton Quay and the waterfront. Reasonable view from upper floors. Wifi available and worked well. Room clean and cosy. Bed comfortable. Breakfast was satisfactory.
- Walking distance to St Paul's Cathedral and Old St Paul's
- Free WiFi in rooms and public areas
- Onsite dining
- Fitness center
The Thorndon Hotel Wellington by Rydges places you within a 5-minute walk of popular attractions such as St Paul's Cathedral and Old St Paul's. This 108-room, 3.5-star hotel has a restaurant along with conveniences like free in-room WiFi and a fitness center. Centrally located in Wellington, the hotel is also a short walk from Beehive and Old Government Buildings.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. Buffet breakfast is offered for a fee each morning from 6:30 AM to 9:30 AM.
All 108 recently renovated rooms feature refrigerators, coffee makers, and free weekday newspapers. 32-inch TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Phones, ironing boards, and desks are also available.
Renovated in 2013, The Thorndon Hotel Wellington by Rydges offers a fitness center, free WiFi in public areas, and 5 meeting rooms. Self parking is available for NZD 15 per day. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this family-friendly hotel include a conference center, a business center, and a computer station.
Reviews from Trip Advisor
55% of guests recommend this hotelTotal of 653 reviews