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Recent guest reviews

Check in (after our long drive) was cumbersome as credit card reader had an issue. Noisy people in room next door --- resulted in little sleep -- room was not super clean --- and NO hot water for showers or bath. Checked out early -- sleep deprived -- was given $10. credit at front desk for all of this. Upon arriving home, we saw our car door had been keyed.

No issues

Had a great experience

The front desk employees went above and beyond accommodating us when we were stuck waiting for our COVID test results before crossing the border. They gave us a very quiet room and a late checkout the next day. The room was comfortable and I loved the big containers of shampoo and conditioner... no tiny bottles.

👍

Seth was amazing..check in was fast..courteous and professional..lobby and room was clean..wish there was 24hr coffee in the lobby..i get up early

I was greeted by a very friendly and hospitable staff member upon arrival for check in. The room was great - everything was clean. Plenty of towels. Good quality shampoo, conditioner, soap and lotion all provided. The bed was very comfortable and the location is very convenient!

Excellent location... plenty of food around, hotel was nice and clean

This hotel is in an excellent location, with lots of shopping and a wide variety of restaurants nearby. Also, we were there for our grandsons hockey tournament and the arena was only 5 minutes away. Staff was friendly, nice pool.

For the short time I was here and the late check in, it was a great facility. Quiet, clean and comfortable. Would definitely recommend this to anyone visiting Watertown!

Clean, neat, good location, and good quality breakfast

Staff was incredible and super helpful. Modern feel and very clean!!

We hand an excellent stay at this hotel for 3 nights and 4 days! We are a group of 3 adults and 2 kids, everyone enjoyed the hospitality of the staff..from the receptionists to the food servers who does their service diligently and very accommodating to our needs.Thank you! I forgot to mention that the free breakfast is really good..esp their cinnamon bun! This place is near Alexandria Bay..30 minutes drive,I’m glad I chose this area..a lot of dinning area around this hotel and grocery stores nearby.The Watertown area has a zoo that is a must to visit when you have kids and the nice downtown is a great place to visit too.

Everything went well with my check in yesterday evening

Nice staff, great location, good breakfast. They also have a area you can buy snacks and small items if you forgot things.

Arsenal St Watertown NY

Hotel highlights

  • Free breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Within a short walk of Salmon Run Mall, Holiday Inn Express Hotel & Suites Watertown-Thousand Island, an IHG Hotel is within 2 miles (3 km) of Jefferson Community College. This 115-room hotel welcomes guests with conveniences like free breakfast, an indoor pool, and free in-room WiFi.


Dining

Free breakfast is included with your stay. This hotel has a restaurant where you can enjoy a bite to eat.


Rooms

Guests can expect to find free WiFi and flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Other standard amenities include refrigerators, microwaves, and coffee makers.


Property features

Guests of Holiday Inn Express Hotel & Suites Watertown-Thousand Island, an IHG Hotel enjoy an indoor pool, free WiFi in public areas, and a business center. A stay here includes free parking. The 24-hour front desk has multilingual staff ready to assist with securing valuables and dry cleaning/laundry. Additional amenities include a computer station, express check-out, and free newspapers.

Room options

Standard Room

1 Double Bed | 1 King Bed | Sleeps 2

Deluxe Room

1 Double Bed | 1 King Bed | Sleeps 2

Room, 1 King Bed, Non Smoking, Jetted Tub

1 King Bed | Sleeps 2

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Guest reviews for Holiday Inn Express Hotel & Suites Watertown-Thousand Island, an IHG Hotel

Everyone (13) Couples (14) Family (10) Friends (1) Other (1)
2
Family

Check in (after our long drive) was cumbersome as credit card reader had an issue. Noisy people in room next door --- resulted in little sleep -- room was not super clean --- and NO hot water for showers or bath. Checked out early -- sleep deprived -- was given $10. credit at front desk for all of this. Upon arriving home, we saw our car door had been keyed.

By on Apr 11, 2022

5
Family with small children

No issues

By on Aug 11, 2021

5
Partner Couples

Had a great experience

By on Aug 9, 2021

5
Family

The front desk employees went above and beyond accommodating us when we were stuck waiting for our COVID test results before crossing the border. They gave us a very quiet room and a late checkout the next day. The room was comfortable and I loved the big containers of shampoo and conditioner... no tiny bottles.

By on Jul 30, 2021

5
Family

👍

By on Jul 5, 2021

5
Everyone

Seth was amazing..check in was fast..courteous and professional..lobby and room was clean..wish there was 24hr coffee in the lobby..i get up early

By on Mar 29, 2021

5
Partner Couples

I was greeted by a very friendly and hospitable staff member upon arrival for check in. The room was great - everything was clean. Plenty of towels. Good quality shampoo, conditioner, soap and lotion all provided. The bed was very comfortable and the location is very convenient!

By , from Watertown NY on Jan 16, 2021

5
Everyone

By on Sep 20, 2020

Review comment responded on Sep 26, 2020

Dear Guest, Thank you for completing your review. We appreciate you staying with us. Sincerely

5
Family Family with small children Partner Couples

Excellent location... plenty of food around, hotel was nice and clean

By , from Rochester, NY on Jul 28, 2020

Review comment responded on Jul 28, 2020

Dear Berto, Thank you for the review. I'm glad you liked the location and found the hotel to be clean. We hope to see you for a future visit. Sincerely,

5
Family with small children

This hotel is in an excellent location, with lots of shopping and a wide variety of restaurants nearby. Also, we were there for our grandsons hockey tournament and the arena was only 5 minutes away. Staff was friendly, nice pool.

By , from Hogansburg,NY on Mar 3, 2020

Review comment responded on Mar 8, 2020

Dear Casie, Thank you for your review. I'm glad you got to enjoy your grandson's hockey tournament. Thank you for staying. Sincerely,

Holiday Inn Express Hotel & Suites Watertown-Thousand Island, an IHG Hotel

1290 Arsenal St, Watertown, NY 13601
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