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Recent guest reviews

I was greeted by a very friendly and hospitable staff member upon arrival for check in. The room was great - everything was clean. Plenty of towels. Good quality shampoo, conditioner, soap and lotion all provided. The bed was very comfortable and the location is very convenient!

Excellent location... plenty of food around, hotel was nice and clean

This hotel is in an excellent location, with lots of shopping and a wide variety of restaurants nearby. Also, we were there for our grandsons hockey tournament and the arena was only 5 minutes away. Staff was friendly, nice pool.

For the short time I was here and the late check in, it was a great facility. Quiet, clean and comfortable. Would definitely recommend this to anyone visiting Watertown!

Clean, neat, good location, and good quality breakfast

Staff was incredible and super helpful. Modern feel and very clean!!

We hand an excellent stay at this hotel for 3 nights and 4 days! We are a group of 3 adults and 2 kids, everyone enjoyed the hospitality of the staff..from the receptionists to the food servers who does their service diligently and very accommodating to our needs.Thank you! I forgot to mention that the free breakfast is really good..esp their cinnamon bun! This place is near Alexandria Bay..30 minutes drive,I’m glad I chose this area..a lot of dinning area around this hotel and grocery stores nearby.The Watertown area has a zoo that is a must to visit when you have kids and the nice downtown is a great place to visit too.

Everything went well with my check in yesterday evening

Nice staff, great location, good breakfast. They also have a area you can buy snacks and small items if you forgot things.

Highway 81 right out our window very noisy traffic at night especially if the tractor trailers downshift to get off the exit Would of liked more bars in bathtub Everything else was great The breakfast was wonderful

Very nice. I would stay again. I don't have to write anymore. Accept what I've written or I'm not doing it.

Staff was friendly, helpful and polite. Facilities were great, and location is good for surrounding activities.

Great free breakfast, not just stale bagels but bacon, eggs, pancakes.

The hotel was nice. Comfy bed, clean rooms, nice staff. It was modern enough. My only complaint is the breakfast could be made better. Juice was watered down, eggs were not real eggs, pancakes were cardboard, not much fresh fruit. With that being said, the breakfast was my only issue and I would stay there again.

Your stay here will be as expected. I stay here when visiting my son. The rooms are clean and the staff members are always polite. The heated indoor pool is a bonus in the winter. And the morning complimentary breakfast has a wide selection of choices.

Arsenal St Watertown NY

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Indoor pool

Within a short walk of Salmon Run Mall, Holiday Inn Express Hotel & Suites Watertown-Thousand Island is within 2 miles (3 km) of Jefferson Community College. This 115-room hotel welcomes guests with conveniences like a restaurant, an indoor pool, and free in-room WiFi.


Dining

This hotel has a restaurant that's perfect for a leisurely bite to eat.


Rooms

Holiday Inn Express Hotel & Suites Watertown-Thousand Island's 115 rooms are air-conditioned and provide microwaves, refrigerators, and coffee makers. Guests can expect to find free WiFi and flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Other amenities include free weekday newspapers, free local calls, and safes.


Property features

Guests of Holiday Inn Express Hotel & Suites Watertown-Thousand Island enjoy an indoor pool, free WiFi in public areas, and conference space. A stay here includes free parking. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and securing valuables. Additional amenities include a business center, a computer station, and express check-out.

Room options

Standard Room

1 Double Bed | 1 King Bed | Sleeps 3

Deluxe Room

1 Double Bed | 1 King Bed | Sleeps 2

Room, 1 King Bed, Non Smoking, Jetted Tub

1 King Bed | Sleeps 3

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Guest reviews for Holiday Inn Express Hotel & Suites Watertown-Thousand Island

Everyone (12) Couples (13) Family (7) Friends (1) Other (1)
5
Partner Couples

I was greeted by a very friendly and hospitable staff member upon arrival for check in. The room was great - everything was clean. Plenty of towels. Good quality shampoo, conditioner, soap and lotion all provided. The bed was very comfortable and the location is very convenient!

By , from Watertown NY on Jan 16, 2021

5
Everyone

By on Sep 20, 2020

Review comment responded on Sep 26, 2020

Dear Guest, Thank you for completing your review. We appreciate you staying with us. Sincerely

5
Family Family with small children Partner Couples

Excellent location... plenty of food around, hotel was nice and clean

By , from Rochester, NY on Jul 28, 2020

Review comment responded on Jul 28, 2020

Dear Berto, Thank you for the review. I'm glad you liked the location and found the hotel to be clean. We hope to see you for a future visit. Sincerely,

5
Family with small children

This hotel is in an excellent location, with lots of shopping and a wide variety of restaurants nearby. Also, we were there for our grandsons hockey tournament and the arena was only 5 minutes away. Staff was friendly, nice pool.

By , from Hogansburg,NY on Mar 3, 2020

Review comment responded on Mar 8, 2020

Dear Casie, Thank you for your review. I'm glad you got to enjoy your grandson's hockey tournament. Thank you for staying. Sincerely,

5
Family Family

For the short time I was here and the late check in, it was a great facility. Quiet, clean and comfortable. Would definitely recommend this to anyone visiting Watertown!

By on Oct 31, 2019

5
Everyone

By on Sep 14, 2019

5
Everyone

By on Aug 14, 2019

4
Family

Clean, neat, good location, and good quality breakfast

By on Aug 7, 2019

5
Family with small children Partner Couples

Staff was incredible and super helpful. Modern feel and very clean!!

By on Jul 11, 2019

5
Family with small children

We hand an excellent stay at this hotel for 3 nights and 4 days! We are a group of 3 adults and 2 kids, everyone enjoyed the hospitality of the staff..from the receptionists to the food servers who does their service diligently and very accommodating to our needs.Thank you! I forgot to mention that the free breakfast is really good..esp their cinnamon bun! This place is near Alexandria Bay..30 minutes drive,I’m glad I chose this area..a lot of dinning area around this hotel and grocery stores nearby.The Watertown area has a zoo that is a must to visit when you have kids and the nice downtown is a great place to visit too.

By , from Connecticut on Jul 5, 2019

Holiday Inn Express Hotel & Suites Watertown-Thousand Island

1290 Arsenal St, Watertown, NY 13601
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