We stayed in unit 2703. The unit was clean. The grounds of the Aston Waikoloa Colony were immaculate. The grass was mowed. The palms were trimmed. There was no trash lying anywhere. We visited both pools. The main pool had a lovely hot tub. The secondary pool, closer to our unit, was very nice. There were shaded areas at both pools so you could get out of the sun if you wanted.
Opened the door and got a whiff of smoke in a supposedly non smoking room. the original room they booked us in which "sleeps up to 6" only had 2 beds so we had to do a last minute change. They stick you with a $175 cleaning fee when you arrive and a &10.42 per day fee for internet. There were disgustingly dirty bowls in the kitchen, beige carpets with horridly black spots everywhere, lights that didn't work, dirty shower, not enough towels for 6, no complementary shampoo, only 1 roll of toilet paper and if you want your linen or towels changed you have to pay $20 per day extra. The cleaners were constantly in and out of the units garage at 8am every morning omg because apparently that's where they store their cleaning supplies. And all day and night we heard running water in the walls very loud. Not what id expect from a $400+ per night stay. Would not recommend this at all.
Got a nicer place than I expected. The pictures online didn't do it justice. Very clean except a couple spots on the carpet (including a iron print on the floor), and a few paint chips on the wall. Otherwise, nice view and good bang for buck.
Hard time checking in after hours Got a parking summons for not parking in right place
My initial thought at check in was weird. Check in was at a completely different condo. The upside to that initial experience was unlimited DVD rentals. That was cool. As we drive to the property in which we stayed I was immediately impressed at the cleanliness and decent landscaping of the entire property. When we entered the condo, it was clean and furnished well. The downfall was the outdated television in living room and master bedroom. It was the only reason why I did not rate an excellent across the board. Other than that, there are two pools so it was never crowded. There is a fitness area but we didn't get a chance to check it out. It's quiet and peaceful and a walking distance to kings shops (we always drove cause it can get really hot).
Wonderful condominium complex with extremely helpful staff. When there were problems they were quick to address them. As an example, we had a problem with the remote control on one of the television/DVD sets. When they couldn't fix the remote they went out and brought in a new television set. Shopping and restaurants are nearby and if you're a golfer it's paradise.
We had a three bedroom villa which was beautifully decorated, clean, with a huge kitchen area. The bedrooms were upstairs so the living area downstairs was large. The large living room area had cable TV and a sofa bed. Other amenities included a swimming pool and tennis court. Maid service is every other day. Since this is a condo project and not a "hotel", there are no snack shops, ice machines, or other conveniences. The property is located about 5 minutes from Queen's Market Place in Waikoloa where there is a market, restaurants, shops and a food court. King's has the convenience shop and higher end restaurants and clothing shops. However, both are too far to walk..
We got in late after the reception building was closed for check in but they left our keys to the condo in a lock box outside so it was easy to get in with no hassle. The grounds are perfectly manicured and the community is gated. The condos have everything you need for a great stay! A full kitchen with anything you might need for cooking meals, washer/dryer, beach mats and towels, the king size bed was very comfortable. There is also a DVD rental station in the reception building and you can rent 2 DVD's a night. The only complaint I have about the condo itself is the towels are awful, feels like you're drying off with sandpaper. The pool is gorgeous, it's a saltwater pool, and a huge spa that seats 10 people with great jets. There are also a lot of beautiful birds that are on the property. The condos are a very short drive to Queen's Marketplace (which closes at 11pm) that carries just about anything you might need without having to drive into Kona. Gas is also close by. There is a public beach as well. Really cannot say anything bad about this place besides the towels, our stay was amazing and we'd go back and stay there again for sure!
We found our stay at the Colony Villas to be a great one and a great value. Our 3 bedroom unit gave us a lot of room to spread out. The unit (1002) was well appointed and the property was beautiful. Check in and check out were a breeze and found the staff to be very helpful. The pool area was pretty and well maintained. My only suggestion was that the living room sectional and portions of the living room carpet could use a deep cleaning. That being said, the guests need to do their part to keep their dirty feet off the furniture!!!
The colony villas was a fantastic place to stay. The condo was clean and beautiful. could not have asked for more. It was even better then what we had expected.. I would for sure go back
Unit needed more basic dining items, eg dinner/salad plates, drinking glasses, serving tongs and a larger frying pan. Lowest AC temperature control setting was 74 degrees...unit was too warm.
The staff were great, the grounds were beautiful, and the condo was perfect for a family of four.
Great unit, great location.
We stayed here October 29th thru November 8th and luckily got assigned a dynamite condo right across from the pool and facing the golf course. When we came back for this trip we didn't get a condo with a good location and the furnishings were less than what we expected, so we asked to be moved, which couldn't happen until the next day and then the water heater in that condo wasn't working and had to be repaired so they offered us a 3 bedroom with 3 bathroom condo, which I liked but my husband wasn't thrilled with, so we waited and finally got into one we were happy with. The first condo just wasn't furnished as nicely. They were very nice to offer us many to look at and choose from until we were happy so kudos to the office staff/management for that.
The units are in beautiful Waikaloa. They are newer, very large units. We stayed in a 2 BR - one upstairs, one downstairs. Very clean. Only problem was a couple of blinds didn't work. Had to use towels to cover windows at night. Check in was fine. Don't expect to checkout after 6. There was no one on site and no way to leave a key. We hunted down security and left with them. Overall very nice in a great location. Just don't expect a lot of on site amenities besides a couple of nice pools, tennis courts, and an exercise room.
The ResortQuest Waikoloa Villas was perfect for our family. Check-in was fast and easy. The rooms were very clean, comfortable and nicely decorated. The master bathroom is huge with two sinks and a separate shower and tub. The kichen has up-to-date appliances and equipt with everything we needed. The large sunken living room was fabulous! They have gas grills around the property and we were fortunate to have one nearby. There's two swimming pools, one on each end. (I recommend the larger pool nearest to the tennis courts as the other pool is smaller). I also like the fact that this property is quiet and gated. I would definitely stay here again.
Located within a 5-minute walk of Waikoloa Beach Golf Course, Aston Waikoloa Colony Villas is within a 15-minute stroll of Kings Shops. This 18-room, 3.5-star condo building welcomes guests with 2 outdoor pools, a golf course, and a fitness center.
Each condo is individually decorated and features a kitchen and a patio, and there's space to spread out with a living room and a dining area. A TV comes with cable channels and a DVD player, and guests can stay connected with free wired Internet. The bathroom offers hair dryers and free toiletries. Other standard amenities include a washer/dryer, a coffee maker, and free local calls. Housekeeping is available on request.
Guests of Aston Waikoloa Colony Villas have access to a golf course, 2 outdoor pools, and a fitness center. The front desk has multilingual staff that can help with securing valuables and dry cleaning/laundry. Other amenities at this golf condo building include a spa tub, laundry facilities, and a picnic area.
We stayed in unit 2703. The unit was clean. The grounds of the Aston Waikoloa Colony were immaculate. The grass was mowed. The palms were trimmed. There was no trash lying anywhere. We visited both pools. The main pool had a lovely hot tub. The secondary pool, closer to our unit, was very nice. There were shaded areas at both pools so you could get out of the sun if you wanted.
Opened the door and got a whiff of smoke in a supposedly non smoking room. the original room they booked us in which "sleeps up to 6" only had 2 beds so we had to do a last minute change. They stick you with a $175 cleaning fee when you arrive and a &10.42 per day fee for internet. There were disgustingly dirty bowls in the kitchen, beige carpets with horridly black spots everywhere, lights that didn't work, dirty shower, not enough towels for 6, no complementary shampoo, only 1 roll of toilet paper and if you want your linen or towels changed you have to pay $20 per day extra. The cleaners were constantly in and out of the units garage at 8am every morning omg because apparently that's where they store their cleaning supplies. And all day and night we heard running water in the walls very loud. Not what id expect from a $400+ per night stay. Would not recommend this at all.
We wanted to take a quick minute and thank you for the time you spent completing a review regarding your recent visit with us. It is with feedback such as yours that we continue to improve our property in our quest to provide the best in accommodations for our guests. We wanted to personally apologize for your dissatisfaction with our services. This is not how we operate here at Aston Waikoloa Colony Villas and it is embarrassing to read about this lapse in service. We have actually set up a staff meeting to discuss our service levels and bring everyone back to the level they are expected to perform to have happy/satisfied clients all the time, every time. The cleaning fees and amenity fees are listed on the Expedia website and should have been advised by Expedia upon booking your reservation. We hope that will return to the Aston Waikoloa Colony Villas and let us show you that we can do it right. We would like to offer you a complimentary night on a return visit. Please contact us directly to help you make future reservations.
Got a nicer place than I expected. The pictures online didn't do it justice. Very clean except a couple spots on the carpet (including a iron print on the floor), and a few paint chips on the wall. Otherwise, nice view and good bang for buck.
Hard time checking in after hours Got a parking summons for not parking in right place
My initial thought at check in was weird. Check in was at a completely different condo. The upside to that initial experience was unlimited DVD rentals. That was cool. As we drive to the property in which we stayed I was immediately impressed at the cleanliness and decent landscaping of the entire property. When we entered the condo, it was clean and furnished well. The downfall was the outdated television in living room and master bedroom. It was the only reason why I did not rate an excellent across the board. Other than that, there are two pools so it was never crowded. There is a fitness area but we didn't get a chance to check it out. It's quiet and peaceful and a walking distance to kings shops (we always drove cause it can get really hot).
Wonderful condominium complex with extremely helpful staff. When there were problems they were quick to address them. As an example, we had a problem with the remote control on one of the television/DVD sets. When they couldn't fix the remote they went out and brought in a new television set. Shopping and restaurants are nearby and if you're a golfer it's paradise.
We had a three bedroom villa which was beautifully decorated, clean, with a huge kitchen area. The bedrooms were upstairs so the living area downstairs was large. The large living room area had cable TV and a sofa bed. Other amenities included a swimming pool and tennis court. Maid service is every other day. Since this is a condo project and not a "hotel", there are no snack shops, ice machines, or other conveniences. The property is located about 5 minutes from Queen's Market Place in Waikoloa where there is a market, restaurants, shops and a food court. King's has the convenience shop and higher end restaurants and clothing shops. However, both are too far to walk..
We got in late after the reception building was closed for check in but they left our keys to the condo in a lock box outside so it was easy to get in with no hassle. The grounds are perfectly manicured and the community is gated. The condos have everything you need for a great stay! A full kitchen with anything you might need for cooking meals, washer/dryer, beach mats and towels, the king size bed was very comfortable. There is also a DVD rental station in the reception building and you can rent 2 DVD's a night. The only complaint I have about the condo itself is the towels are awful, feels like you're drying off with sandpaper. The pool is gorgeous, it's a saltwater pool, and a huge spa that seats 10 people with great jets. There are also a lot of beautiful birds that are on the property. The condos are a very short drive to Queen's Marketplace (which closes at 11pm) that carries just about anything you might need without having to drive into Kona. Gas is also close by. There is a public beach as well. Really cannot say anything bad about this place besides the towels, our stay was amazing and we'd go back and stay there again for sure!
We found our stay at the Colony Villas to be a great one and a great value. Our 3 bedroom unit gave us a lot of room to spread out. The unit (1002) was well appointed and the property was beautiful. Check in and check out were a breeze and found the staff to be very helpful. The pool area was pretty and well maintained. My only suggestion was that the living room sectional and portions of the living room carpet could use a deep cleaning. That being said, the guests need to do their part to keep their dirty feet off the furniture!!!
The colony villas was a fantastic place to stay. The condo was clean and beautiful. could not have asked for more. It was even better then what we had expected.. I would for sure go back
I wanted to take a quick minute and thank you for the time you spent in filling out our property survey regarding your recent visit with us. It is with feedback such as yours that we continue to improve our property and service in our quest to provide the best in accommodations for our guests. We are truly sorry your room was not up to your expectations. We will be reporting the information that you have provided to the owner of the unit and asking them to make the required improvements to their room. When you and/or your family and friends are ready to come back and visit us here in Waikoloa, please call my office directly. Please mention this email and we will personally handle your reservation. We are proud of our property and most especially of our staff, our ‘ohana’. I sincerely hope to seeing you again in the near future.