The only service/refreshment provided was a small glass of water. Guess because I opted for a cheap seat. I don't speak Spanish so didn't understand most of the announcements. However, the plane was very clean and looked new and the female attendants were beautifully dressed and the male attendants wore suits...a really classy touch. My seat was in 30D...they very back of the plane but it was comfortable. I will use Volaris again.