Mine was a short stay. I only slept there but everything was just great.
Hotel location is great because pretty much you have everything around. The problem we had with this hotel was: First 3 days, cleanliness of the room was nice, coffee, shampoo etc. The fourth day until our departure, no coffee and floor was dusty. Lounge area: waiters and service is so slow! We went twice for late dinner and they took over 20 minutes to sit us and ask for drinks, lounge was always empty. Morning buffet: omg this’s our only good best part Of this hotel, starting from service, food, cleanliness. Everybody from that schedule work as a team. Thanks to Francisco- manager. Doesn’t compare to the afternoon shift! Overall was ok but I think I’ll consider another hotel before thinking to coming back to this location.
It was clean staff was helpful buffet had a large variety
Excelente localización, justo enfrente de Plaza Americas,
Located in De Las Americas, Ramada Plaza by Wyndham Veracruz Boca del Rio is adjacent to Plaza Las Americas Shopping Mall and within a 10-minute walk of other popular attractions like World Trade Center Veracruz. This 4-star hotel has 141 guestrooms and offers an outdoor pool, free in-room WiFi, and free valet parking. Centrally located in Boca del Rio, the hotel is connected to the convention center and also a short walk from Andamar Lifestyle Center and Mocambo Beach.
This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Satisfy your hunger without leaving your room with room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. Buffet breakfast is offered for a fee each morning from 7:00 AM to noon.
Ramada Plaza by Wyndham Veracruz Boca del Rio's 141 rooms are soundproofed and provide washers/dryers, balconies, and free newspapers. 32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and memory foam beds with premium bedding and down comforters ensure a restful night. Other standard amenities include free local calls, laptop-compatible safes, and ironing boards.
At Ramada Plaza by Wyndham Veracruz Boca del Rio, guests enjoy an outdoor pool, a gym, and free WiFi in public areas. Free valet parking is included with your stay. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this family-friendly hotel include conference space, a 24-hour business center, and a free kid's club.
Mine was a short stay. I only slept there but everything was just great.
Hotel location is great because pretty much you have everything around. The problem we had with this hotel was: First 3 days, cleanliness of the room was nice, coffee, shampoo etc. The fourth day until our departure, no coffee and floor was dusty. Lounge area: waiters and service is so slow! We went twice for late dinner and they took over 20 minutes to sit us and ask for drinks, lounge was always empty. Morning buffet: omg this’s our only good best part Of this hotel, starting from service, food, cleanliness. Everybody from that schedule work as a team. Thanks to Francisco- manager. Doesn’t compare to the afternoon shift! Overall was ok but I think I’ll consider another hotel before thinking to coming back to this location.
Dear Mrs. Juana, Thank you very much for staying at Castelo Hotel, I am glad that our location has been to your liking. I also thank you for taking the time to send us your comments, which you can be sure will help us improve our service. I am very sorry the for the bad attention received in our restaurant in the afternoon shift and those taken care of by our maid at your room. I have shared this information with our managers in each area and we will take action on the matter right away. I hope you give us the opportunity to assist you again in your next visit to Veracru,z I assure you that you will see an improvement. Best regards
It was clean staff was helpful buffet had a large variety
Dear Guest, We like to thank you for staying with us, its great to know that you enjoyed our buffet. Thank you very much for the rating and comments that you gave us, they are an incentive for all of us who work at Castelo Hotel. Best regards,
Estimado Huésped, Gracias por usar Orbitz y elegir Castelo Hotel como su destino de descanso. Lo esperamos pronto de regreso.
Estimada Srta. Carolina, Muchas gracias por hospedarse en esta su casa Ramada Plaza Veracruz Boca del Río, su seguridad y descanso son nuestra prioridad. Esperamos haya tenido un feliz regreso a casa le esperamos pronto de vuelta!
Excelente localización, justo enfrente de Plaza Americas,
Estimada Srta. María, Siempre es un placer recibirle y atenderle en esta su casa Castelo Hotel. Esperamos verle muy pronto nuevamente y gracias por la recomendación a otros viajeros.
Dear guest, Thank you for choosing to spend the night with us, it had being a pitty not being able to have you in our hotel longer time. We are looking forward to have you back very soon.