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Hotel Chalet Swiss

3.0 star property
Hotel with free breakfast, near Mystery Rooms

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Photo gallery for Hotel Chalet Swiss

Lounge
Family Triple Room | In-room safe, cribs/infant beds, free WiFi
Lounge
Garden
Free daily buffet breakfast

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Parking available
  • Bar
  • Housekeeping

Explore the area

View in a map
Seestrasse 22, Unterseen, BE, 3800
  • Place, Alpine Garden
    ‪6 min walk‬
  • Place, Mystery Rooms
    ‪11 min walk‬
  • Place, Interlaken Casino
    ‪16 min walk‬
  • Airport, Bern (BRN-Belp)
    ‪45 min drive‬

Room options

View all photos for Standard Twin Room

Standard Twin Room | In-room safe, cribs/infant beds, free WiFi

Standard Twin Room

7.6 out of 10
Good
(5 reviews)
  • 194 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Twin Room, Balcony

Superior Twin Room, Balcony | In-room safe, cribs/infant beds, free WiFi

Superior Twin Room, Balcony

8.0 out of 10
Very good
(1 review)
  • 237 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Single Room

Single Room | In-room safe, cribs/infant beds, free WiFi

Single Room

  • 161 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Twin Room

In-room safe, cribs/infant beds, free WiFi

Superior Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Triple Room

Family Triple Room | In-room safe, cribs/infant beds, free WiFi

Family Triple Room

  • Sleeps 3
  • 3 Twin Beds

View all photos for Family Quadruple Room

Family Quadruple Room | Living area | TV

Family Quadruple Room

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 4
  • 4 Twin Beds

About the neighborhood

Unterseen

Mystery Rooms is a short stroll from Hotel Chalet Swiss, and other popular attractions like Lake Thun are within a mile (2 km). This 52-room, 3-star hotel has conveniences like free breakfast, a bar/lounge, and free in-room WiFi.

What's nearby

  • Alpine Garden - 6 min walk - 0.4 miles
  • Mystery Rooms - 11 min walk - 0.6 miles
  • Hoeheweg - 11 min walk - 0.6 miles
  • Kunsthaus Interlaken - 11 min walk - 0.6 miles
  • Interlaken Casino - 16 min walk - 0.9 miles

Getting around

  • Interlaken West Ferry Terminal - 8 min walk
  • Zurich Airport (ZRH) - 122 min drive

Restaurants

  • ‪McDonald's - ‬9 min walk
  • ‪Aarburg Cafe - ‬6 min walk
  • ‪Bebbis Restaurants - ‬7 min walk
  • ‪Spatz - ‬8 min walk
  • ‪X-Port West - ‬9 min walk

About this property

Hotel Chalet Swiss

Hotel with free breakfast, near Mystery Rooms
Guests of Hotel Chalet Swiss enjoy a sauna, free WiFi in public areas, and microwave in a common area. Self parking is offered for CHF 5.00 per day. The front desk has multilingual staff that can help with concierge services, securing valuables, and luggage storage. Additional amenities include a terrace, a garden, and a vending machine.
TVs come with cable channels, and free WiFi keeps guests connected. Other standard amenities include electric kettles, fans, and hair dryers.
Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (CHF 5 per day)

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • Bicycle storage
  • Bicycle tours
  • Sauna
  • Ski storage

Family friendly

  • Crib (surcharge)

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • Elevator

More

  • 2 buildings
  • Built in 1862
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Crib (surcharge)

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Electric kettle

More

  • Fan
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Contactless check-in available

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools
Construction work in underway on an adjacent street. Guests booked in the 'Single Room' categories may have obstructed views due to construction.

Renovations and closures

The property will be renovating from February 2 2026 to February 6 2026 (completion date subject to change). The following areas are affected:
  • Elevator
  • Hallway
  • Select guestrooms
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Front desk (limited hours)

Pets

  • This property welcomes pets for free

Children and extra beds

  • Rollaway/extra beds are available for CHF 50 per day
  • Cribs/infant beds are available for CHF 15.0 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 April - 31 October, CHF 3.50 per person, per night
  • Tourism fee: CHF 1.00 per person, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Self parking fee: CHF 5.00 per day
  • Crib (infant bed) fee: CHF 15.0 per night
  • Rollaway bed fee: CHF 50 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: 11 AM
The front desk is available during limited hours. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts major credit cards and cash.
  • Onsite safety features include a smoke detector and a security system.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Nearby construction work may cause some noise disturbance.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Chalet Swiss Unterseen
Hotel Chalet Swiss
Hotel Chalet Swiss Unterseen
Hotel Chalet Swiss Hotel
Hotel Chalet Swiss Unterseen
Hotel Chalet Swiss Hotel Unterseen

Frequently asked questions

Is free cancellation available at Hotel Chalet Swiss?

Hotel Chalet Swiss provides free cancellation on some room rates. For more details, review the cancellation policy on Orbitz.

What's there to do close to Hotel Chalet Swiss?

This hotel is located in Unterseen, a short 12-minute walk from Mystery Rooms and also 16 minutes on foot from Interlaken Casino. You'll also find Lake Thun and Lake Brienz within a short drive.

Will I be able to park at Hotel Chalet Swiss?

Yes, parking is offered for CHF 5.00 per day.

Does Hotel Chalet Swiss have a casino?

No, Hotel Chalet Swiss doesn't have a casino.

Is there an indoor pool at Hotel Chalet Swiss?

No, there is no indoor pool at this hotel.

Is Hotel Chalet Swiss a good place to stay for couples?

Couples will appreciate amenities like a bar, a café, and a sauna at this hotel.

Does Hotel Chalet Swiss have a hot tub?

No, but guests can enjoy a sauna at this hotel.

Does Hotel Chalet Swiss have a restaurant that serves breakfast?

Yes, Hotel Chalet Swiss serves free buffet breakfast each morning from its cafe.

Does Hotel Chalet Swiss allow pets to stay free of charge?

Yes, pets stay free at Hotel Chalet Swiss.

Does Hotel Chalet Swiss have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Hotel Chalet Swiss?

The closest major airport to Hotel Chalet Swiss is Bern (BRN-Belp), which is about 22.8 mi away.

Are there rooms with balconies at Hotel Chalet Swiss?

Yes, some guestrooms at Hotel Chalet Swiss offer a balcony.

Hotel Chalet Swiss Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 74 out of 172 reviews
Rating 8 - Good. 52 out of 172 reviews
Rating 6 - Okay. 28 out of 172 reviews
Rating 4 - Poor. 13 out of 172 reviews
Rating 2 - Terrible. 5 out of 172 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Ming t

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room Friendly staff Great view from our balcony
Stayed 4 nights in Oct 2025

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Cozy rooms, nice woodwork
Stayed 4 nights in Sep 2025

10/10 Excellent

Ronnie, Clarksville

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Love that sauna and cozy feel.
Stayed 3 nights in Aug 2025

10/10 Excellent

Jeff

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved our stay and will be back again
Stayed 3 nights in Sep 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness

Overpriced and too rule based.

Room was quite basic considering the price but this is a challenge in Switzerland in general too. Quite dated. Also we had a small child with us and they didn’t have a bed but remained insistent that we pay a hefty surcharge to keep the child in the room, saying the toddler may eat a lot of food at breakfast.
Stayed 2 nights in Aug 2025

2/10 Terrible

Amir

Traveled with family
Disliked: Staff & service, amenities
The only thing I I like about this property was location.
Stayed 7 nights in Aug 2025

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Bit of a last minute booking at a great price. Great room especially for solo travelers ✌️
Stayed 1 night in Aug 2025

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing that I can says its missing was the AC forvthe top rooms can get pretty hot upstairs in the summer months.
Stayed 2 nights in Aug 2025

6/10 Okay

Eleana

Traveled with partner
Liked: Cleanliness
So noisy because there’s construction outside. The workers start the job each morning at 7am. The breakfast is not good. Overall I won’t come back with the price I paid.
Stayed 3 nights in Aug 2025

10/10 Excellent

Erica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this property. It was quiet and the staff were very friendly. My only warning ⚠️ was that there was no air conditioning, and I had to kill a few spiders 🕷️ that got into the room. If you stay here in the summer, be prepared for the heat, since there is only a small fan in the room.
Stayed 4 nights in Aug 2025

4/10 Poor

Kannis

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dark, stuffy, and out-dated. In an active heatwave, the room was unbearable to sleep in. The free Toblerones that were provided melted in the room before we got in. We asked for an extra fan but were told none were available. The bathroom was small and had poor water pressure. Amenities were basically non-existent. The lack of a mini fridge/mini bar was troubling, and even though our room was above the wet bar, it was never open and we could not ask for ice cubes to get through the heat wave. We also called the reception for extra facial tissues and toilet paper, and received a response that someone would be up shortly — no one ever showed. The bedsheets felt unclean, and we found “black specks” on the duvets that we did not use due to the heat. A large portion of the TV channels were unavailable. We were told by the receptionist at check in that breakfast is available from 6 AM to 10 AM. However, when we showed up at 6:10 AM, nothing was set up, so we never got to enjoy the breakfast to properly rate it. Reception was overall unhelpful. The only positive thing that comes to mind is that it had somewhat of a stable wifi, which we did not even get to use a lot of. Lastly, CHF 40 (approx. USD 50) was being charged for 45 mins late check out (11:45am).
Stayed 2 nights in Aug 2025

4/10 Poor

Cameron

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff was kind and helpful but rooms are extremely outdated.
Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveler

Traveled with family

Great customer service, very friendly staff!

Stayed 2 nights in Aug 2025

8/10 Good

daniela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved the design of the hotel, the rooms were clean, and they had all the necessities. The staff was very polite. However, the room had no elevator or ramp to get the suitcases to the 3rd floor, so we had to carry them up the stairs from the second to the third floor. The room was extremely hot, and it had a very small fan that barely worked. There was nowhere (except the bar) to get cold water to drink. No mini bar, and the drink machine had no water, and was actually empty. Some ice machine, or cold water, would have been nice, considering the weather was very hot.
Stayed 3 nights in Aug 2025

10/10 Excellent

Bobby

Stayed 1 night in Aug 2025

10/10 Excellent

derrick

Stayed 2 nights in Aug 2025

8/10 Good

Nazmul

Liked: Cleanliness, staff & service
Bed bugs found had to switch hotel
Stayed 4 nights in Jul 2025

8/10 Good

Kerri

Liked: Staff & service
Stayed 4 nights in Jul 2025

6/10 Okay

Hugo

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Really nice view and very friendly staff, ultra clean bathroom but you need ear plugs ( they provide it in the bathroom) because we could hear almost every sound coming from the room next to us.
Stayed 1 night in Jul 2025

10/10 Excellent

Valerie, Oshawa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This little gem of a hotel was perfect for a stay in Interlaken. It’s a short walk from the Interlaken West train station and close to everything! Only downside is it was hot and there is no AC … but if you want an authentic alps experience it’s worth it!
Stayed 2 nights in Jul 2025

10/10 Excellent

Fabiano

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location is great, The hotel is excellent.
Stayed 1 night in Jul 2025

8/10 Good

Hanif

Traveled with family
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jul 2025

4/10 Poor

Astha

Traveled with partner
Disliked: Amenities, property conditions & facilities
I stayed at Hotel Chalet Swiss for two nights and was extremely disappointed. The room felt like a matchbox—cramped, with no wardrobe or storage space, and the tiny balcony was covered in cobwebs. The bathroom was so small you can barely turn around, let alone shower comfortably. To make matters worse, the window in my room wouldn’t close properly. When I called reception, a staff member responded rudely, lecturing me about how windows in Switzerland are supposed to open before admitting mine only opened one way—information that didn’t improve the situation. Breakfast was equally underwhelming, with very limited options and low-quality offerings. Between the cramped quarters, unhelpful staff, and subpar breakfast, I cannot recommend this hotel.
Stayed 2 nights in Jul 2025

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

8/10 Good

JAMAL

Liked: Cleanliness, amenities, property conditions & facilities
Good location.
Stayed 2 nights in Jul 2025