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Hotel Zulum

3.0 star property
Beachfront hotel with calming spa services

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View from property
Garden
Room, 2 Double Beds, Garden View | Free WiFi, bed sheets
2 bars/lounges
Beach bar

Reviews

6.8

Popular amenities

  • Room service
    Room serviceRoom service
  • Bar
    BarBar
  • Spa
    SpaSpa
  • Pet friendly
    Pet friendlyPet friendly
  • Housekeeping
    HousekeepingHousekeeping
  • Pool
    PoolPool

Check-in time

3:00 PM

Check-out time

12:00 PM

Explore the area

Map
Carretera Tulum - Boca Paila Km 6.5, Tulum, QROO, 77760
  • Popular LocationTulum Beach1 min walk
  • Popular LocationVen a la Luz Sculpture8 min walk
  • Popular LocationPlaya Paraiso16 min drive
  • AirportTulum, Quintana Roo (TUY)23 min drive

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$169 total
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Aug 10 - Aug 11
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About the neighborhood

Tulum

Located in Zona Hotelera, Hotel Zulum is adjacent to Tulum Beach and within a 10-minute stroll of Ven a la Luz Sculpture. This 3-star hotel welcomes guests with 35 rooms and conveniences like a full-service spa, an outdoor pool, and free in-room WiFi.

What's nearby

  • Tulum Beach - 1 min walk
  • Ven a la Luz Sculpture - 8 min walk
  • Tulum National Park - 4 min drive
  • Tulum Mayan Ruins - 14 min drive
  • Playa Paraiso - 16 min drive

Getting around

  • The nearest major airport is Tulum Intl. Airport (TQO): 57-min drive, 28.4 mi/45.7 km.

Restaurants

  • ‪Checkpoint Ciao - ‬7 min walk
  • ‪Ziggys Beach Club - ‬3 min walk
  • ‪Casa Jaguar - ‬9 min walk
  • ‪La Malinche Art And Food - ‬3 min walk
  • ‪Mr. Shmokey Smokehouse - ‬8 min walk

About this property

Hotel Zulum

Beachfront hotel with calming spa services
Guests staying at Hotel Zulum enjoy access to a full-service spa, an outdoor pool, and free WiFi in public areas. There's free parking, and an airport shuttle (available 24 hours) for MXN 875 per person one-way. The 24-hour front desk has staff standing by to help with luggage storage and tours/tickets. Other amenities at this beach hotel include a terrace, laundry facilities, and wedding services.
Guests can stay connected with free WiFi. In-room massages are available, and other amenities include ceiling fans and free toiletries. Change of towels is available on request.
Recreational amenities at the hotel include an outdoor pool.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • 2 bars/lounges
  • 2 restaurants
  • Snack bar/deli

Restaurants on site

  • Zulum

Things to do

  • Full-service spa
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Terrace

Full-service spa

  • In-room massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service

More

  • Ceiling fan

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • This property welcomes pets for MXN 750 per pet, per day
  • Dogs and cats only
  • Service animals exempt from fees

Children and extra beds

  • This property doesn't allow children 8 and younger (only guests older than 8 are allowed)

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: MXN 875 per person (one-way)
  • Pet fee: MXN 750 per pet, per day
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.

Property is also known as

Hotel Zulum
Hotel Zulum tulum
Zulum
Zulum Hotel
Zulum tulum
Hotel Zulum Hotel
Hotel Zulum Tulum
Hotel Zulum Hotel Tulum

Frequently asked questions

Are free cancellation options available at Hotel Zulum?

Hotel Zulum offers free cancellation on select room rates. For additional details, review the cancellation policy on Orbitz.

What's there to see around Hotel Zulum?

This hotel is situated in Zona Hotelera within a 10-minute walk of Tulum Beach and Ven a la Luz Sculpture. You'll also find Playa Paraiso and Tulum National Park within a short drive.

Will I be able to park at Hotel Zulum?

Yes, self parking is offered for free at the hotel.

Is a spa located at Hotel Zulum?

There is a full-service spa available for guests to enjoy and services include massages.

Does Hotel Zulum include a casino on the premises?

No, Hotel Zulum doesn't have a casino.

Is there an indoor pool at Hotel Zulum?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What will couples enjoy most about a stay at Hotel Zulum?

This beachfront hotel offers many amenities for couples, including in-room massages as well as an outdoor pool and 2 bars.

Are there hot tubs at Hotel Zulum?

No, there isn't a spa tub at this hotel.

Does Hotel Zulum have a restaurant with a breakfast menu?

Yes, Hotel Zulum has 2 restaurants, and serves breakfast for a surcharge.

Will Hotel Zulum allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Hotel Zulum for a fee of MXN 750 per pet, per day.

Does Hotel Zulum have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Hotel Zulum?

The closest major airport to Hotel Zulum is Tulum Intl. Airport (TQO), which is 28.4 mi away (57 minutes by car).

Are there rooms with balconies that I can book at Hotel Zulum?

No, you won't find guestrooms with balconies at Hotel Zulum.

Does Hotel Zulum offer wedding services?

If wedding bells are in your future, take advantage of the wedding venue at Hotel Zulum.

Hotel Zulum Reviews

Reviews

6.8
Rating 10 - Excellent. 99 out of 380 reviews" "
Rating 8 - Good. 96 out of 380 reviews" "
Rating 6 - Okay. 70 out of 380 reviews" "
Rating 4 - Poor. 56 out of 380 reviews" "
Rating 2 - Terrible. 59 out of 380 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Omar

Stayed 3 nights in Apr 2024

6/10 Okay

Anamaria

Liked: Cleanliness, staff & service
Disliked: Amenities
Liked it was close to many restaurants and clubs but the hotel needs an upgrade
Stayed 3 nights in Mar 2024

6/10 Okay

louis

Liked: Staff & service
Disliked: Property conditions & facilities
I wish this review allowed you to post pictures. The swimming literally a swamp, not like they advertise. Launch chairs by beach are falling apart. Water pressure, i can pee stronger than that. Comforter stunk like cheap perfume, moldy, sweaty, not washed. I've written 3 emails never responded. I am sure at one point in time it was everything they advertise, however, now its falling apart, they don't care once they have your money, its over. You're stuck. I believe this should allow pictures to be posted. NO ONE WOULD RESERVE A ROOM if they saw the reality. You plan a vacation, you save, you choose a nice place and when you arrive its like seeing a person that uses filters for they're pictures and when you see them in person you're like , wait a second, wth happened here!!!!! I am just letting you know, of course the decision is yours, but you will remember me. When you arrive and when you try to reach them by email. You've been warned.
Stayed 2 nights in Mar 2024

6/10 Okay

Michal

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Food is excellent
Stayed 10 nights in Feb 2024

8/10 Good

Amelia

Stayed 3 nights in Feb 2024

6/10 Okay

Maria

Traveled with family
Disliked: Amenities, property conditions & facilities
Esta descuidado Nesecita remodelación
Stayed 2 nights in Feb 2024

10/10 Excellent

Moises

Stayed 2 nights in Feb 2024

2/10 Terrible

Jesus, San Bruno

Traveled with partner
Disliked: Amenities, property conditions & facilities
The only good thing the location. The vents did not work, no regular hot water, staff not really friendly
Stayed 4 nights in Jan 2024

2/10 Terrible

Amber

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Mosquitos in room, property run down, beach chairs falling apart, pool dirty and not cleaned, staff are great, food is also pretty good. Don’t be so cheap and spend more to stay at a place that is comfortable. There is no ac so you will be sweating all night with 1 fan in a hot room. Would never stay here again, you have been warned.
Stayed 4 nights in Jan 2024

10/10 Excellent

Hannah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024

2/10 Terrible

Jessie, Miami

Traveled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Water was cold the first two days. No hot shower Extremely poor lighting Bathroom set up very uncomfortable Power outage in different occasions that lasted more than 10 minutes.
Stayed 3 nights in Jan 2024

2/10 Terrible

Alina

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms are of very poor condition, no AC, smell of mold. Hot water faucet was broken and “continental breakfast was a joke”, it was a tiny banana and watermelon (or probably 3rd of it) sliced into tiny peaces. Ocean area was nice though
Stayed 1 night in Jan 2024

2/10 Terrible

Jarleen

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
This hotel does **NOT** have A/C. While visiting Tulum during hot weather, this stay was not it. The room i stayed in had a cealing fan & a floor fan and that does not help. The other room we had didn't have a cealing fan, and the power kept going out. We didnt last here. We checked in & checked back out the same day. The staff was great thou, they got us atleast one room before actual check in time. The hotel is diff. The rooms are cute its like a jungle, the beds that have an aesthetic are cute ! Just the no A/C is what makes this not a good place to start during hot wather.
Stayed 1 night in May 2023

2/10 Terrible

Melissa, Silver spring

Disliked: Property conditions & facilities
The heat with no A/C is unbearable, I highly do not recommend. Way too hot, we had to leave after the first night and booked a cheaper hotel a little further with A/C.
Stayed 2 nights in Apr 2023

10/10 Excellent

Michael

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great views and a/c. Good breakfast too
Stayed 1 night in Apr 2023

10/10 Excellent

ROCIO BERENICE

Stayed 1 night in Mar 2023

2/10 Terrible

Ceylan, Valley Glen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extrenely worn out, no internet no ac no safe no ourlets

8/10 Good

Alfonso, Hoover

8/10 Good

Victor

Traveled with family
Liked: Cleanliness, staff & service
Stuck in 90's
Rundown Hotel that pretends to be luxury
Stayed 1 night in Sep 2022

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst
The worst hotel I ever stayed in my life and I’ve stayed in some bad hotels in some bad places this by far is the worst basically sleeping in a tea house with no AC and humid weather Horses next door with a white dog that runs around biting at your ankles The only one thing I can say good about this hotel was the food next to it With a nice beach view why are you eat otherwise the worst on Earth Honestly I need my money back
Stayed 1 night in Jul 2022

4/10 Poor

Jonathan

Traveled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

6/10 Okay

Marialena

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Run down, no AC, and the food and drinks are way over priced. The shells and swinging bed were different but not enough to recommend the place to others.
Stayed 1 night in Apr 2022

10/10 Excellent

Robert

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I liked that it was close to all the big bars like taboo. Great for walking around the main hotel zone
Stayed 2 nights in Apr 2022

2/10 Terrible

Nicolas

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay there.
The location is great, however, the room was outdated, smelled really moldy, and was without air conditioning. We had to check out and book another hotel because the person at the desk didn't change our room. This is without mentioning the servers at the restaurant who were not helpful and inviting. The pool was disgusting and extremely dirty. Horrible time.
Stayed 3 nights in Apr 2022