The hotel receptionist is very rude. When we got there he had bad manners from the start and treated us like if we were interrupting his free time. Then he demanded cash for the room. I explained to him that I had already paid through orbitz and asked him to use that credit card to charge the room. He refused and insisted that if we did not give him cash there was no room for us. He said he could not charge my credit card and only wanted cash. He told us to go find another hotel that would accept credit cards and assure us that we would NOT be charged for the night. However, 3 days later they charged my credit card for the room (after they claimed they couldn’t and why hey demanded cash). It seems like they do this to tourists counting on the fact that once you leave you can’t contact them. I’ve called them and they don’t pick up. I have emailed them and they stopped responding after I asked them to explain why they were charging me when they assured me they wouldn’t. I am willing to provide more details if needed (feel free to reach out to me), I just don’t want others to be scammed like I was. That’s not decent of them to be scamming people and then simply ignoring emails/calls. Luckily, Orbitz and my bank took care of it!
Located in Tulum City Center, Hotel Posada Malix Pek is adjacent to Hospital de Tulum and within a 10-minute stroll of Dos Aguas Park. This 6-room hotel welcomes guests with conveniences like free in-room WiFi, free self parking, and express check-in.
Guests can expect free WiFi and TVs with cable channels. Bathrooms have hair dryers and free toiletries. Other standard amenities include dryers and balconies or patios.
At Hotel Posada Malix Pek, guests have access to free WiFi in public areas, express check-in, and express check-out. You can take advantage of free parking, along with an airport shuttle for a fee. Front-desk staff can assist with luggage storage, dry cleaning/laundry, and tours or tickets. Additional amenities include a terrace, laundry facilities, and a garden.
The hotel receptionist is very rude. When we got there he had bad manners from the start and treated us like if we were interrupting his free time. Then he demanded cash for the room. I explained to him that I had already paid through orbitz and asked him to use that credit card to charge the room. He refused and insisted that if we did not give him cash there was no room for us. He said he could not charge my credit card and only wanted cash. He told us to go find another hotel that would accept credit cards and assure us that we would NOT be charged for the night. However, 3 days later they charged my credit card for the room (after they claimed they couldn’t and why hey demanded cash). It seems like they do this to tourists counting on the fact that once you leave you can’t contact them. I’ve called them and they don’t pick up. I have emailed them and they stopped responding after I asked them to explain why they were charging me when they assured me they wouldn’t. I am willing to provide more details if needed (feel free to reach out to me), I just don’t want others to be scammed like I was. That’s not decent of them to be scamming people and then simply ignoring emails/calls. Luckily, Orbitz and my bank took care of it!
Hello! thank you very much for your comments, however, only based on your dissatisfaction with the collection of cancellation fees, since last minute you decided to stay at another hotel, apparently as if you only came to verify that you were not charged for not staying and Writing your own opinion when the cancellation fee was made was when your disagreement arose. regards!!