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Gaia Hotel Tulum

2.5 star property

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Photo gallery for Gaia Hotel Tulum

Sundeck
Exterior
Double Room, 1 Double Bed | Living room
Double Room, 1 Double Bed | Balcony
Property grounds

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Housekeeping

Explore the area

View in a map
Manzana 33 Lote2 Colonia La Veleta, Tulum, QROO, 77780
  • Place, Holistika Art Walk
    ‪13 min walk‬
  • Place, Hospital de Tulum
    ‪17 min walk‬
  • Place, Dos Aguas Park
    ‪3 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪60 min drive‬

Room options

View all photos for Double Room, 1 Double Bed

In-room safe, WiFi (free)

Double Room, 1 Double Bed

  • Garden view
  • 161 sq ft
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Pool View

In-room safe, WiFi (free)

Standard Pool View

  • 161 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 Double Bed
  • Free WiFi

View all photos for Budget Room

In-room safe, WiFi (free)

Budget Room

  • Garden view
  • 161 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Double Room, 2 Double Beds

In-room safe, WiFi (free)

Standard Double Room, 2 Double Beds

  • Garden view
  • 161 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Triple Room, 2 Double Beds

In-room safe, WiFi (free)

Standard Triple Room, 2 Double Beds

  • Garden view
  • 161 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Family Room, 2 Bedrooms, Garden View

Balcony

Family Room, 2 Bedrooms, Garden View

  • Garden view
  • 161 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 4 Double Beds
  • Free WiFi

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About the neighborhood

Tulum

Located in Tulum City Center, Gaia Hotel Tulum is 2.4 mi (3.9 km) from Temple of Doom and within a 10-minute drive of other popular attractions like Gran Cenote. This 32-room hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking.

What's nearby

  • Holistika Art Walk - 13 min walk - 0.7 miles
  • Hospital de Tulum - 17 min walk - 0.9 miles
  • Dos Aguas Park - 3 min drive - 1.1 miles
  • Tulum Mayan Ruins - 14 min drive - 4.4 miles
  • Playa Paraiso - 14 min drive - 5.1 miles

Getting around

  • Cancun Intl. Airport (CUN) - 98 min drive

Restaurants

  • ‪Vaivén - ‬8 min walk
  • ‪El Aguajito Marisqueria - ‬11 min walk
  • ‪Pepe The Best Taco! - ‬7 min walk
  • ‪Nüüd Cafe - ‬8 min walk
  • ‪Italdo Pasteleria - ‬1 min walk

About this property

Gaia Hotel Tulum

Gaia Hotel Tulum offers an outdoor pool, microwave in a common area, and refrigerator in a common area. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 140 per vehicle one way. The front desk has multilingual staff that can help with securing valuables, luggage storage, and tours or tickets. This hotel also has a garden.
Guests can expect to find free WiFi. Safes and free toiletries are other standard amenities.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Things to do

  • Bicycle rentals
  • Ecotours
  • Outdoor pool

Family friendly

  • Babysitting (surcharge)
  • Outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Shared refrigerator

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden

More

  • 2 floors

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 3 AM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 8 AM - 10 PM
Front desk staffed during limited hours
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 9 years old or younger stays free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Breakage deposit: USD 40.00 per stay (for stays between 20 December - 14 January)

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 140 per vehicle (one way)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is available during limited hours. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Gaia Tulum Hotel
Gaia Tulum
Gaia Tulum
Gaia Hotel Tulum Hotel
Gaia Hotel Tulum Tulum
Gaia Hotel Tulum Hotel Tulum

Frequently asked questions

Is free cancellation available at Gaia Hotel Tulum?

Gaia Hotel Tulum offers free cancellation on select room rates. For additional details, review the cancellation policy on Orbitz.

What's there to see near Gaia Hotel Tulum?

This hotel is situated in Tulum City Center within a short 12-minute walk of Holistika Art Walk. You'll also find Tulum Beach and Tulum Mayan Ruins within a short drive.

Is parking available on site at Gaia Hotel Tulum?

Yes, self parking is offered for free at the hotel.

Does Gaia Hotel Tulum include a casino?

No, Gaia Hotel Tulum doesn't have a casino.

Is there an indoor pool at Gaia Hotel Tulum?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Gaia Hotel Tulum a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like an outdoor pool and a garden plus some guestrooms include a pool view.

Are there hot tubs at Gaia Hotel Tulum?

No, this hotel doesn't have a spa tub.

Does Gaia Hotel Tulum have a restaurant with a breakfast menu?

No, Gaia Hotel Tulum doesn't have a restaurant that serves breakfast.

Does Gaia Hotel Tulum allow pets to stay free of charge?

No, pets aren't allowed at Gaia Hotel Tulum.

Are there connecting rooms at Gaia Hotel Tulum?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from Gaia Hotel Tulum?

The closest major airport to Gaia Hotel Tulum is Tulum Intl. Airport (TQO), which is 23.8 mi away (41 minutes by car).

Are there rooms with balconies that I can book at Gaia Hotel Tulum?

No, there aren't any guestrooms at Gaia Hotel Tulum that offer a balcony.

Gaia Hotel Tulum Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 6 out of 47 reviews
Rating 8 - Good. 21 out of 47 reviews
Rating 6 - Okay. 12 out of 47 reviews
Rating 4 - Poor. 5 out of 47 reviews
Rating 2 - Terrible. 3 out of 47 reviews

8.2/10

Cleanliness

7.6/10

Staff & service

7.0/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Smidigt byte till Villas Akalan

Vi fick byta boende till Villas Akalan, och vi var nöjda med bytet. Villas Akalan låg nära till sevärdeheter som Maya ruinerna i Tulum och Cenotes. Nära till Tulums centrum och restauranger. Lugnt och fint!
Stayed 5 nights in Dec 2018
Verified review

4/10 Poor

Maria

Disliked: Cleanliness, staff & service, room comfort
I would not recommend this hotel. Staff is not friendly, no clean water, it is salty being filtered. No towels in room
Stayed 1 night in Aug 2018
Verified review

6/10 Okay

Manuel

Liked: Cleanliness

Mejorar en la Piscina

Seria bueno que pusieran un apartado en la piscina para niños, de todo lo demás OK
Stayed 1 night in Jul 2018
Verified review

8/10 Good

Carlos

Liked: Cleanliness, property conditions & facilities

Hotel muy practico cuando se va de vacaciones

Es un hotel muy practico cuando se pretende ir a pasear o realizar tours. Las habitaciones son pequeñas pero relativamente comodas, ya que practicamente es para llegar a dormir. Muy bonita decoración incluyendo la piscina. En terminos generales este hotel esta muy bien para vacacionistas o personas que esten de paso.
Stayed 1 night in Jul 2018
Verified review

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Las habitaciones un poco estrechas, el lugar muy agradable y el personal muy atento y amable.
Stayed 2 nights in Jun 2018
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Deficiente

No tiene servicio extra como un lobby propiamente dicho. Hay un cuarto de palitos y una lona con mesas y sillas. Un refri viejo y una alacena con cadena y candado
Stayed 2 nights in Jun 2018
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
Fantastic staff who are very friendly and helpful. The accommodation was just a bit further from town than a I would have liked which meant we needed a taxi to go out. The rooms were too small for my taste. Pool looked great but it rained a lot of the time so we didn’t manage to use it.
Stayed 4 nights in Jun 2018
Verified review

8/10 Good

Clemens

Disliked: Staff & service, property conditions & facilities, room comfort
Als Hotel Gaia / Tulum kann man diese Unterkunft nicht bezeichnen, da es 38 See Container 8x 2,75 m aufeinander gestapelt sind ( alles sehr beengt).. Und keinerlei Verpflegung / Frühstück, nicht mal Kaffee gibts . Zu weit ausserhalb des Ortes, 1/2 h laufen bis Busbhf. , 1/4 h laufen bis zur nächsten Tanke. Verkehrsreiche Straße direkt neben der Unterkunft.. aber als aussgleich schöner Garten mit Pool.
Verified review

2/10 Terrible

daniel rolando

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es un "Hotel" armable tipo casa rodante, extremadamente pequeño que no puedes ni caminar o poner la maleta; el está sucio y con mal olor, el area donde escurre el agua de la regadera estaba tapado y sucio, no había jabón; también esta muy mal ubicado ya que pasa aún los trailer y autos duro haciendo mucho ruido; en general es muy ruidosos debido a sus paredes de metal o plástico; no lo recomienden jamás y menos si el huésped lleva menores!!! El peor hotel en el que he estado!!
Verified review

6/10 Okay

Jorge

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
bien, nadamas lo couapmos para dormer, la alberca estaba sucia
Verified review

8/10 Good

Natalia

Liked: Cleanliness, property conditions & facilities, room comfort

Bueno para el precio

Fui aTulum a una boda en la playa y no quería pagar por quedarme cerca. Este hotel está perfecto para estancias cortas en donde no se buscan lujos. La cama tiene buena tamaño, el baño está completo y chiquito. La alberca está de muy buen tamaño aunque no te invita a pasar el día ahí. No hay servicio de restaurante ni nada que comer. Sólo hay una máquina expendedora de comida chatarra y refrescos. Si lo hubiera sabido pude haber planeado mejor. La zona está bien pero no hay nada cerca.
Stayed 2 nights in Mar 2018
Verified review

8/10 Good

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was Friendly and a Nice Place... Pool was Excellent....
Stayed 3 nights in Feb 2018
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Su personal y albercauy bien

Buena estancia viaje con la familia en todo momento su personal nos ayudo a buscar buenas opcione para trasladarnos y recomendaciones para la comida
Stayed 4 nights in Feb 2018
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service

Hotel cerca de la zona comercial

Los empleados fueron muy amables de principio a fin, las habitaciones son un poco incómodas pero como íbamos en un viaje rápido nos sirvió muy bien por su buena ubicación con respecto a la zona comercial de Tulum.
Stayed 1 night in Feb 2018
Verified review

8/10 Good

Miguel angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ninguno

Bueno
Stayed 1 night in Feb 2018
Verified review

8/10 Good

lorena

Liked: Cleanliness, property conditions & facilities, room comfort

estuvo bien

estuvo bien para lo que necesitamos. Un poco reducido el espacio de la recamara, pero limpio.
Stayed 2 nights in Jan 2018
Verified review

6/10 Okay

Robert

Disliked: Room comfort

Container Hotel

My wife and I frequent Tulum, every year..and have always rented the same place..and we decided to switch it up a bit this year..and try Giana..we always have to beds..as we enjoy a sound and seperate sleep...the hotels was on the southern out skirts of city...so if your walking..this could be a problem...checkin was fine...the room felt odd"...sort of being in a cabin on a ship....I finally realized this was a " container hotel"..so it was cool..to see such an assembly of 2 floors, and 20 plus units...but lacking outlets...and false ceilings and walls...took a bit to get use to....the pools is awesome for a person who likes to do laps like me...they have a small guest hut...where you have access to a fridge and coffee machine..microwave too....
Stayed 1 night in Jan 2018
Verified review

6/10 Okay

MARIANA

Liked: Cleanliness, staff & service

HOTEL EN EL CENTRO DE TULUM

HOTEL CENTRICO EN TULUM, MUY BÁSICO PERO IDEAL PARA UNAS CUANTAS NOCHES EN TULUM, BIEN UBICADO Y LAS HABITACIONES CÓMODAS.
Stayed 4 nights in Jan 2018
Verified review

2/10 Terrible

Wasiq

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Outrageous Price for very mediocre experience

This hotel was a total rip-off. The rooms were tiny, the breakfast was one of the worst I had every seen, and the staff were extremely misinformed about local attractions. The fat fellow who worked the front dest one morning sent us on a 5 km wild goose chase down the wrong end of a busy highway rather than calling for a taxi that would have immediately led us to the Sian Kah Biosphere Reserve. Also for the price we paid for the room, we should have had a five star hotel right next to the beach, instead we got a modular room made of a shipping container with a bed that was not large enough for 2 people. The breakfast consisted of an apple, an orange, and a bun of sweet bread (all self service, they didn't even bother to slice the fruit). The hotel was also in a remote spot on the edge of a busy highway (not the most attractive, interesting, or quiet spot for a beach vacation). Would accept all of these downsides if the price had been about 10% of what I was charged. Overall, this was terrible value for the totally unjustified, extortionate, price charged.
Stayed 2 nights in Dec 2017
Verified review

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

3 days over Christmas

This hotel is only a 15 minute walk out of town set back just off the main highway so its in a quieter location than in town. The rooms are clean & all have outside seating on the veranda some overlooking the pool. Staff are very friendly & helpful. The pool is large & gets the sun most of the day. You can also rent bikes too. Breakfast is included also. Would stay here again if I returned to Tulum.
Stayed 3 nights in Dec 2017
Verified review

8/10 Good

Humberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy buen punto de partida

El hotel resulta muy conveniente para descansa en su alberca después de un día fuera en una de las muchas actividades que se pueden realizar en la zona. Ofrece un café y pan dulce tradicional por la mañana, pero para cualquier comida hay que salir al pueblo de Tulum que está muy cercano.
Stayed 7 nights in Dec 2017
Verified review

8/10 Good

marimar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

practico y àgil

ÇAgradable sorpresa todo lo que incluyen y aprovechan los espacios la alberca limpísima wifi...muy bien
Stayed 1 night in Nov 2017
Verified review

8/10 Good

Qy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good for a budget stay

Quiet and safe area. The room is small but still can fit two large luggages. Bathroom has some sewage smell initially but it will be okay after you tweak the fan. Saw mosquitoes in the room and i had plenty of mosquito bites after a night. Wifi wont work if you have the metal curtain down which is pretty inconvenient as anyone can look into our room. This will be good if youre looking for a budget stay in Tulum.
Stayed 3 nights in Nov 2017
Verified review

6/10 Okay

Martin

Liked: Cleanliness, staff & service
Disliked: Room comfort

Opción económica, los cuartos son containers

Ideal para ahorrar dinero. Alquilar un auto es esencial para conectar con el centro que esta alejado. La zona de la pileta muy bien. Los cuartos RE pequeños . ATENCIÓN! Los cuartos son containers. La atención del personal muy bien y amables. El descuento que ofrecen en paraíso beach no es tal.
Stayed 2 nights in Nov 2017
Verified review

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
uncomfortable according to the Price, very small room and bathroom, no place for luggage
Stayed 2 nights in Aug 2017