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Recent guest reviews

Beach view was beautiful. Hotel room bathroom and balcony were not very clean and the mattress was very hard to sleep on.

The hotel was very clean, great location but the staff was rude and didn't meet expectations. We purchased a room with free breakfast, filled out the forms to have our food delivered and both mornings it never came. I called for additional toilet paper, was told they would bring it, they never brought it. The service was very disappointing, especially for the price we paid.

The resort is very visually appealing, and the location is perfect. It's located near downtown, right on the beach, and a close distance from several quick places to eat. The room was clean and updated.

No complaints! Great stay, beautiful view! Would definitely go back for another vacation.

The front staff was great. The room was nice and clean. The view from the balcony was great. I did have three issues during my stay. First, when I checked in I was given a room with people already in there. It was very uncomfortable for both me and the people in the room. I had to go back to the front desk to get a new room. It was frustrating having to carry my stuff again to a different floor. Second, because of Covid I was told breakfast would be delivered to the room. I had to fill out a sheet with a time slot and what we wanted for breakfast. We never did get our breakfast delivered. From that point on we just ate breakfast at a restaurant. And thirdly, on our second night at the hotel none of our keys were working to let us in the building or room. When I went to the front desk to find out what was going on there were 3 other people there complaining about the same thing.

Hard to tel because we arrived at 11 pm and it was snowing like crazy but rooms are nice and the view this morning of the lake is great. Breakfast pretty spartan.

Sits right on bay,close enough to everything just all in all nice place.

Great rate for a week night during the fall season.

We enjoyed everything about this hotel..location, staff, surroundings,etc...

The hotel was on the beach and the rooms were away from the street so we could hear the waves and car sounds were minimal.

Beautiful facility, indoor pool, very clean. Had a first floor room, very nice.

Beautiful setting and close to many activities, shopping and restaurants.

the staff was so nice,i almost thought they were being sarcastic . kind,pleasant,professional ,we were all impressed

Appreciated the beach front balcony setting. The couch was not very comfortable, but everything else was great.

Super clean facilities and rooms. Great attention from hotel staff! They go the extra mile!

convenient..on the beach. breakfast could have been better

US 31 N Traverse City MI

Hotel highlights

  • Steps from Grand Traverse Bay
  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Sugar Beach Resort Hotel places you next to Grand Traverse Bay and within a few miles (5 km) of other popular attractions like Front Street. This hotel has 99 rooms and welcomes guests with conveniences like free breakfast, an indoor pool, and free in-room WiFi.


Dining

Free continental breakfast is included with your stay and awaits you each morning from 7 AM to 10 AM.


Rooms

Sugar Beach Resort Hotel's 99 rooms provide microwaves, refrigerators, and coffee makers. 50-inch TVs come with cable channels and DVD players, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Free local calls, safes, and ironing boards are also available.


Property features

Guests staying at Sugar Beach Resort Hotel enjoy an indoor pool, a fitness center, and a spa tub. There's free parking and a free casino shuttle. Front-desk staff are standing by 24/7 to assist with any requests. Other amenities at this beach hotel include free WiFi in public areas, a 24-hour business center, and coffee/tea in a common area.

Room options

Family Suite, Multiple Beds, Beach View (Upper Floor)

2 King Beds and 1 Double Sofa Bed | Sleeps 6

Family Suite, Multiple Beds, No View

2 King Beds and 1 Double Sofa Bed | Sleeps 6

Accessible Room, 1 King- No View- 1st Floor

1 King Bed | Sleeps 2

Family Suite, Multiple Beds, Beach View

2 King Beds and 1 Double Sofa Bed | Sleeps 6

Guest reviews for Sugar Beach Resort Hotel

Everyone (35) Couples (9) Family (11)
3
Family Partner Couples

Beach view was beautiful. Hotel room bathroom and balcony were not very clean and the mattress was very hard to sleep on.

By , from Macomb, MI on Aug 1, 2020

3
Partner Couples Friends

The hotel was very clean, great location but the staff was rude and didn't meet expectations. We purchased a room with free breakfast, filled out the forms to have our food delivered and both mornings it never came. I called for additional toilet paper, was told they would bring it, they never brought it. The service was very disappointing, especially for the price we paid.

By on Jul 28, 2020

4
Family Family with small children

The resort is very visually appealing, and the location is perfect. It's located near downtown, right on the beach, and a close distance from several quick places to eat. The room was clean and updated.

By , from Detroit on Jul 25, 2020

5
Family

No complaints! Great stay, beautiful view! Would definitely go back for another vacation.

By , from Howell on Jul 6, 2020

3
Family

The front staff was great. The room was nice and clean. The view from the balcony was great. I did have three issues during my stay. First, when I checked in I was given a room with people already in there. It was very uncomfortable for both me and the people in the room. I had to go back to the front desk to get a new room. It was frustrating having to carry my stuff again to a different floor. Second, because of Covid I was told breakfast would be delivered to the room. I had to fill out a sheet with a time slot and what we wanted for breakfast. We never did get our breakfast delivered. From that point on we just ate breakfast at a restaurant. And thirdly, on our second night at the hotel none of our keys were working to let us in the building or room. When I went to the front desk to find out what was going on there were 3 other people there complaining about the same thing.

By , from Chicago on Jun 26, 2020

4
Family Business Business

Hard to tel because we arrived at 11 pm and it was snowing like crazy but rooms are nice and the view this morning of the lake is great. Breakfast pretty spartan.

By on Nov 8, 2019

Review comment responded on Nov 9, 2019

We are glad that you enjoyed your stay here with us. Thank you for your feedback!

5
Partner Couples

Sits right on bay,close enough to everything just all in all nice place.

By on Oct 31, 2019

Review comment responded on Nov 1, 2019

Thanks for staying with us. We appreciate your feedback!

5
Family

Great rate for a week night during the fall season.

By on Oct 22, 2019

Review comment responded on Nov 1, 2019

Thanks for staying with us. We appreciate your feedback!

5
Partner Couples

We enjoyed everything about this hotel..location, staff, surroundings,etc...

By on Oct 21, 2019

Review comment responded on Oct 25, 2019

Thank you for the high rating and for choosing us! I am so happy you enjoyed our amenities!

4
Family

The hotel was on the beach and the rooms were away from the street so we could hear the waves and car sounds were minimal.

By on Oct 6, 2019

Review comment responded on Oct 14, 2019

Thank you for the feedback and for choosing us! I hope you would stay with us again!

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