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Recent guest reviews

This is the best hotel I have ever stayed. Will come back for sure.

Great experience and I look forward to staying there again.

You will not find a better hotel with a more caring staff. We travel A LOT! This hotel is so above par, that we checked out of our Niagara Falls room and drive here at midnight. So worth it to stay in a very clean room with an amazing staff! Will be back over and over!

Good hard product: Great building, great location, great bedrooms, great beds, great towels, great toiletries. Unfortunately, the soft product is not up to par with the ranking of this hotel or with its price point: staff that is not always consistently friendly such as in the lobby lounge, no turndown service until I inquired about it, told I was getting an upgrade when it really was just a handicap accessible room, asked if I wanted the bill email to me and said yes but 48 hours later and no bill has arrived, confusing response about whether or not I could have a late check out: person on the phone at guest services said yes until two, person downstairs had no information on any late check out being asked for. For hotel that I paid almost $500 for one night this is not quite the experience that I would expect. Try harder or don’t rank yourself as a five-star hotel.

Very enjoyable stay and atmosphere. Will be staying here again.

This was one of the best hotels at which I've ever stayed. I was blown away. The service was amazing. I was with my young son and after we got to the room they brought up a giant plate of candy to him. The rooms were luxurious, clean, and just gorgeous. I went to the lobby bar for a drink and the atmosphere was so nice. I would only want to stay here every time I go to Toronto. In fact, I'm not sure any other hotel will measure up to this one anywhere.

We had a great stay, great location near many unique restaurants, and the best part was the attentive staff.

The hotel is lovely, rooms are spacious, bed and linens are super comfortable and the bathtub and showers are amazing. Highly recommend!

One of the finest hotel's I have ever stayed in. Best customer service.

This hotel was beautiful and in a great location- near shopping, the AGO and restaurants. The staff was incredible and went above and beyond to surpass expectations!

Fantastic hotel, great amenities, luxury all the way. The bar lounge is outstanding

I have stayed at other 5 star hotels. This hotel in comparison exceeded our expectation at a great price. It will be our official Toronto home away from home!

This was a gorgeous hotel that hits every note perfectly due to fine attention to every detail. I stayed in an Executive Room and the room was amazing. Beautiful wooden details fill the space and the room had an overall elegant and serene ambiance. The room also had an outdoor, private patio that provided a lovely view of the city - perfect for morning coffee or an evening drink. The pool/whirlpool/sauna area, too, was serene and incredibly relaxing. This space also includes private cabanas for lounging, reading, or watching TV. The change room in the area also features a steam room. The hotel location is ideal as well - close to Union Station, entertainment, shopping, music, etc. Couldn't ask for better spot! If you're looking for a luxurious, 5-star stay I highly recommend this hotel. You will not be disappointed.

Room perfect, very large, staff was perfect, very attentive.... my best experience in Toronto

It is simply the best hotel I have ever stayed in Toronto area. I am impressed by the service that staff provided. Definitely check the gym and the pool out. In the lobby, they offer 75 different kinds of tea. So for example, if you want green tea, you are gonna choose one out of ten available choices, be it from Darjeeling or China. Highly recommended.

Beautiful atmosphere in downtown Toronto and excellent service.

188 University Avenue Toronto ON

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa
  • Indoor pool

Located in Toronto Entertainment District, Shangri-La Toronto is next to The Path and PATH Underground Shopping Mall. This 5-star hotel has 202 guestrooms and offers conveniences like a restaurant, a full-service spa, and an indoor pool.


Dining

Enjoy a leisurely bite to eat at Bosk, the hotel's onsite restaurant. Satisfy your hunger from the comfort of your room with 24-hour room service. Start each morning with full breakfast, available for a fee from 7:00 AM to 10:30 AM.


Rooms

All of Shangri-La Toronto's 202 soundproofed rooms provide iPads, minibars, and coffee makers. LCD TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Beds sport premium bedding and pillow menus, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. Other amenities include free local calls, safes, and ironing boards.


Property features

At Shangri-La Toronto, guests enjoy a full-service spa, an indoor pool, and a 24-hour gym. Valet parking is CAD 50.00 per night if you plan to drive, or hop aboard the airport shuttle (available 24 hours) for CAD 199 per vehicle roundtrip. Multilingual staff at the 24-hour front desk can assist with luggage storage, dry cleaning/laundry, and tours or tickets. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include a spa tub, a sauna, and free WiFi in public areas.

Room options

Suite, 1 Bedroom, City View

1 King Bed | Sleeps 4

Presidential Shangri-La Suite, Balcony

2 King Beds | Sleeps 4

Signature Designer Suite

1 King Bed | Sleeps 4

Premier Room, 1 King Bed, City View

1 King Bed | Sleeps 2

Guest reviews for Shangri-La Toronto

Everyone (12) Business (2) Couples (1) Family (2) Friends (3) Other (2)
5
Everyone

By on Dec 5, 2019

Review comment responded on Dec 6, 2019

Dear valued guest, Thank you for your kind review of Shangri-La Hotel, Toronto! We look forward to welcoming you back soon again. Kind regards, Nancy Munzar Kelly, General Manager

5
Everyone

This is the best hotel I have ever stayed. Will come back for sure.

By on May 28, 2019

Review comment responded on May 29, 2019

Dear valued guest, Thank you for your kind review of Shangri-La Hotel, Toronto! We look forward to welcoming you back soon again. Kind regards, Ron Pellerine, General Manager

5
Everyone

Great experience and I look forward to staying there again.

By on Nov 14, 2018

Review comment responded on Nov 15, 2018

Dear valued guest, Thank you very much for your kind review of Shangri-La Hotel, Toronto. We look forward to welcoming you back soon again! Kind regards, Ron Pellerine General Manager

5
Everyone

By on Sep 20, 2018

Review comment responded on Sep 20, 2018

Dear valued guest, Thank you very much for your kind review of Shangri-La Hotel, Toronto! We look forward to welcoming you back in the near future. Kind regards, Ron Pellerine General Manager

5
Everyone

You will not find a better hotel with a more caring staff. We travel A LOT! This hotel is so above par, that we checked out of our Niagara Falls room and drive here at midnight. So worth it to stay in a very clean room with an amazing staff! Will be back over and over!

By , from Perdido Key, FL on Sep 17, 2018

Review comment responded on Sep 17, 2018

Dear Lindsay, Thank you very much for your kind review. I am very happy to know that we were able to make your stay with us a pleasant and memorable one. I was delighted to read your positive feedback and I will be sure to passing on your kind words to our staff as I know they will be very happy to read your comments. Your valuable feedback is greatly appreciated and will inspire our colleagues to continue to strive towards outstanding customer service. We look forward to welcoming you back to the Shangri-La Hotel, Toronto in the near future! Kind regards, Ron Pellerine

3
Everyone

Good hard product: Great building, great location, great bedrooms, great beds, great towels, great toiletries. Unfortunately, the soft product is not up to par with the ranking of this hotel or with its price point: staff that is not always consistently friendly such as in the lobby lounge, no turndown service until I inquired about it, told I was getting an upgrade when it really was just a handicap accessible room, asked if I wanted the bill email to me and said yes but 48 hours later and no bill has arrived, confusing response about whether or not I could have a late check out: person on the phone at guest services said yes until two, person downstairs had no information on any late check out being asked for. For hotel that I paid almost $500 for one night this is not quite the experience that I would expect. Try harder or don’t rank yourself as a five-star hotel.

By , from Maryland, USA on Aug 8, 2018

Review comment responded on Aug 17, 2018

Dear Matthew, We appreciate you taking the time to write a review about your recent experience at the Shangri-La Hotel, Toronto. I was delighted to read that you enjoyed our convenient location and guest rooms. I am however saddened to learn about the issues you faced during and after your stay with us. I would like to sincerely apologize and assure you that this is not indicative of the service we are known to provide to our guests. Kindly know that I have shared your valuable feedback with Julian Darisse, our Director of Operations, who will be in touch with you. We do hope that this experience will not deter you from staying with us again in the future and we look forward to speaking with you soon. Kind regards, Ron Pellerine General Manager

5

nice hotel

Everyone

Very enjoyable stay and atmosphere. Will be staying here again.

By on Oct 3, 2017

Review comment responded on Nov 10, 2017

Dear Anonymous, Thank you for kind review about the Shangri-La Hotel, Toronto. We look forward to welcoming you back. Kind regards, Julian Darisse

5

awesome hotel

Everyone

This was one of the best hotels at which I've ever stayed. I was blown away. The service was amazing. I was with my young son and after we got to the room they brought up a giant plate of candy to him. The rooms were luxurious, clean, and just gorgeous. I went to the lobby bar for a drink and the atmosphere was so nice. I would only want to stay here every time I go to Toronto. In fact, I'm not sure any other hotel will measure up to this one anywhere.

By , from Grosse Pointe, MI on Aug 23, 2017

Review comment responded on Aug 25, 2017

Dear Jennifer, We would like to thank-you for taking the time to leave a review with your feedback. We are delighted to hear you have enjoyed your stay with us. We would like to welcome you back for your next stay in Toronto. Kind regards, Jens Moesker

5
Everyone

We had a great stay, great location near many unique restaurants, and the best part was the attentive staff.

By on Aug 16, 2016

5
Everyone

The hotel is lovely, rooms are spacious, bed and linens are super comfortable and the bathtub and showers are amazing. Highly recommend!

By on Aug 1, 2016

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