Pool area in disrepair-Broken tile patches, steam room not functioning well and horrible odour. Pool and hot tub filthy. Room heater not working properly, light in bathroom not functional. Staff allowed their friends in the pool. 11 grown men screaming, jumping, splashing with no regard for the children in the pool that were no longer able to safely play in the pool nor the paying guests. Staff nowhere to be found, usually in the back room on their phones. Snow maintenance done once, clerks not maintaining the entrance to the point the entrance doors will not close.