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Holiday Inn Express Hotel & Suites Texarkana East

2.5 out of 5.0

Recent guest reviews

I stayed here with my kids as a mini-trip for fun before school starts again. We chose this hotel for the indoor pool. The woman who checked us in was super nice. Our room was clean and had what we needed. Comfy bed. The pool was a nice temperature. The hot tub wasn’t hot...more of a warm tub. But the most important thing was that the pool temp was good. My son did cut his foot on some sharp concrete on the pool somewhere. The breakfast was good. Especially the cinnamon rolls. But as other travelers have said, the juice machine was broken. All in all, it was a good stay.

My family and I were there this weekend to bury my grandmother. Upon waking up this morning, we found bed bugs all over my sister. My brother was bitten and my niece is pregnant. The on call management was unwilling to speak with me. She was also unwilling to refund my money. I called guest relations and all I got was a case number, I am highly dissatisfied.. do NOT stay here!!!

We have stayed at this facility several times as it is our halfway mark when traveling between Texas and Kentucky. Our most recent stay this weekend seemed totally off, perhaps they were short staffed? We were upgraded to a suite, which was very nice for our family. There was not bedding in our room for the pull out sofa bed, but called downstairs and she sat one out for us to pick up. The room across the hall from us had trays of food and 3-5 bags of trash sitting outside there door when we checked in on Thursday and it was still there on Friday. There was a breakfast tray of food sitting in the table by the 3rd floor elevator when we checked in on Thursday and still there Friday morning. The breakfast attendant was slacking in keeping the breakfast full. There were no napkins or forks, the juice machine was broke (it was broke on 12/22 when we stayed there as well), coffee was all empty, and a few of the food items were empty as well. There also was not a laundry bag in our room, but was able to get one from the front desk. Again, we have stayed here several times and this was the first bad experience we have had. Hope things are better our next stay.

We were on our way through and it’s where we landed for the night. Got a deal online and figured we were in for it since it was such a low price for the stay...complete opposite. We’re highly satisfied with everything! Desk clerk was very pleasant! The hotel looks really new. The room AND bathroom were very large! If I had to say anything negative it’s that the faucet in the shower is backwards pull towards H is cold and towards C is hot. No big deal to us we figured it out! Bed was very comfortable and other guests were quiet. breakfast in the morning was excellent! Tasty with choices for EVERYONE. Granola, yogurt, oatmeal, cereal, eggs, sausage, danishes, bagels, muffins, fruit and more! Thanks for a great stay!!

We were first given a room half made up!! Food still in fridge, etc. Then, given one in another floor with door propped open and lights on!! Not sure if room available!! Desk person hard to reach. Final room fine, but no fridge and next to elevators and ice. Typical HIE breakfast. Milk was sour.

Nice hotel, the room is good size and beds are real comfy. Staff was super friendly and ready to please the guest. My only complaint is when we checked in our room it was cold. We were traveling when the weather was really cold, and they had the air on in our room. We got the heat turned on, and went to get extra blankets because we were about to freeze. They offered to move us, but my Mother which is 85 had already crawled in her bed and went to sleep. There isn't many places to eat around the hotel also. No traffic noise either.

Our one night stay was great with no problems. Room was clean & comfortable. Shower hot water felt great after our long day of driving. Had a good breakfast in the morning. We would stay here again when we travel in Texas.

Stopped here on the way to Houston. Large room with 2 comfy beds. Clean. Great staff. The breakfast was very good. This will be our stop from now on! Small refrigerator, coffee maker, just what you would expect.

After my wife and I had been traveling all day from southern Texas, it was time to stop for the day. We like Holiday Inns so we searched and found this one. We were very impressed. It is a newly built hotel so everything is new and clean. The staff was very pleasant and the breakfast in the morning was great. This HI Express has to be one of the best places I've stayed at. I would stay here again for sure.

Checked in on Friday, September 29. Room smelled strongly of cleaners and cover-up air freshener. When my wife woke up with a migraine Saturday morning, we knew why. They were trying to cover up tobacco smoke. They changed our room but would not have her clothes cleaned to remove residue. I attempted to use guest laundry to clean them myself only to discover that the washer only filled with water with no agitation or spin. No sign on the machine. Had to hand wring clothes and take to a laundry mat. Once again the front desk blew it off. At this point we checked out and demanded to speak with a manager. She called manager on phone who instructed her to give us a refund but would not speak with us. She had to call someone else to figure out how to process the refund. Gave me a receipt showing a refund but it has not yet credited back to my card. Had to come back a bit later after checking into another hotel to get a left behind swimsuit and front desk girl admitted that the hotel has lots of problems.

5210 Crossroads Pkwy Texarkana AR

Hotel highlights

  • Free buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Indoor pool

Holiday Inn Express Hotel & Suites Texarkana East places you next to Arkansas Convention Center and within a 10-minute walk of Holiday Springs Water Park. This 88-room hotel has free breakfast along with conveniences like an indoor pool and a 24-hour fitness center. Also close to this Texarkana hotel are Spring Lake Park and Texarkana Fair Grounds.


Dining

Free buffet breakfast is included with your stay.


Rooms

All 88 air-conditioned rooms provide refrigerators, coffee makers, and free weekday newspapers. Guests can expect 32-inch LCD TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Free local calls, ironing boards, and desks are also standard.


Property features

At Holiday Inn Express Hotel & Suites Texarkana East, guests enjoy features like an indoor pool, a 24-hour fitness center, and a spa tub. If you drive, put free parking to good use. A multilingual staff is on hand to assist with dry cleaning/laundry and securing valuables. Additional amenities include free WiFi in public areas, a meeting room, and a 24-hour business center.

Room options

Room, 1 King Bed, Non Smoking (Leisure)

King 1 | Sleeps 2

Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 4

Suite, 2 Double Beds, Non Smoking

Full 2 | Sleeps 5

Standard Room

King 1 | Queen 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

73% of guests recommend this hotel

Total of 147 reviews