Front desk staff did not go out of their way to meet my needs. Hotel did not have adapters for laptop,other electronics. No hot water kettle in the room. When I asked for one at the front desk, lady told me to come back in two hours but when I returned just said that they did not have one.No apology,no ...
Holiday Inn Madrid has an excellent location. A block away you will find El Corte de Ingles, a huge department store which acts as a Mall with high end department stores i.e. Louis Vitton, Chanel, Prada. Also has a gourmet store, grocery store, bookstore and basement bargains! Loved the location, ...
great location... in the business district (Madrid North), close to good restaurants, Real Madrid stadium and bus stop to go anywhere on public transport.... Take the 27 bus south 10 stops to El Prado... easy ride to one of the best museums in the world.
Clean place. Decent pool on the roof, could maybe use a little more care.. but it was at the end of the season. Appartments are pretty big actually, with a full kitchen! Its right near the stadium, so good if you want to hit a futbol game, and also the metro stations which take you all around Madrid. ...
I picked this hotel because of its location near the Real Madrid football stadium and the Nuevos Ministerios metro stop, just 5 stops from the Madrid Airport. The staff was friendly and helpful. We had a problem with the AC in the unit. The staff responded immediately, and when they couldn't fix ...
Location is close to all the major attractions. Close to a few metro stops. Hotel staff was very helpful. Three options for eating and drinking within the hotel. Because its in the middle of the city, it gets loud at night. You can hear everything on the street level even though we were on the 4th floor, but it wasn't too bad.
Good hotel,good value very clean very comfortable.
We had an overnight layover in Madrid and opted to stay at the NH Madrid Barajas Airport. The bed was extremely comfortable, and the shower was hot with excellent water pressure. Check-in and check-out were easy, and the airport shuttle from the hotel to the airport was prompt and easy. The only issue we had was that the shuttle driver in the evening (going from airport to hotel) was dismissive. It was a chilly evening in Madrid, and we found the NH shuttle at the hotel pickup area. The driver was conversing with another person, so I waited for their conversation to end and then showed the driver my Orbitz printout showing the hotel name. The driver said he wasn't the right shuttle and we'd have to wait for another one. It was the same answer he'd given the guy in front of us. I was confused since the name on the van matched our printout and verified again since my Spanish isn't great. I was told again we needed another shuttle. We waited over 10 minutes, and a giant bus arrives. I show this driver our printout. He says that he isn't the right driver and points to the original shuttle. The original driver looks at our printout again and mumbles something. I understand mistakes happen, but I wish we would have gotten an apology instead of a grumble.
Had a nice stay, staff helpful even when busy. Close to airport and free shuttle nice, but fills up quickly so start early. Far from city center (though accessible by Metro).
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