Tenerife Vacation Packages

The concierge was not helpful as they would not help me with airport taxi service. The wifi (premium in room) was very slow and would often go out. The laundry service was expensive, wash a shirt was 8 euros and a new shirt cost 7 at the store down the road.

The property was very clean and staff was incredibly friendly. The food was the only thing that was sub-par. Other than that, it's a nice place to vacation at.

We were coming from US and I have been in many Mexican and DR resorts before, this one so far the best! What I really like is how easy was checking and checkout, the room cleaning was on top, cleaning lady found the window where we were on breakfast or lunch to clean the room, if you will compare with the Mexican resort then in Mexico if you were in the room during cleaning then your room this day will never be cleaned! Also this was the first resort where we had set up the room from the beginning and I never called to remind to bring anything, we came to the room the crib was already there, the sofa bed was ready for our 7yo. Food: breakfast options limited but lunch and dinner was pretty good. A lot of seafood which we really like! I also like that the food wasn’t over processing. I would say this was the first resort where I like everything. I wish Tenerife can have a beach with white sand close to the hotel but its different story lol

Hotel, location, service

This is a fantastic facility! If you're considering the Gran Melia, go ahead and spurge a bit and go for the Red Level. It is worth the extra. We were treated like very special guests, and it appeared all of our fellow Red Level guests had similar experiences. This was definitely one of the best experiences I have ever had at any resort. Now, a few little things to note. If you have read many reviews, you've probably seen the wet bathroom floors mentioned. It really is a bit of a problem. The design of the shower allows a significant amount of water to run out onto the floor of the main part of the bathroom. Its a shame because the design and look of the shower is great! This problem would be very easy to correct by raising the shower door a centimeter or so and adding a threshold. Perhaps this is something that can be done at some point in the future. If you are at risk of slipping and falling, I suggest you do not use the shower, as there will almost certainly be water on the floor. There is a separate tub that can be used instead. Also, note that this is not a non-smoking campus. We were often greeted by the disgusting stench of cigarette smoke when we tried to enjoy our balcony. Most people will find the restaurant prices to be quite expensive. We had full board and used that circumstance to choose the very best items on the menus. In general, the food was quite good. But honestly, the very impressive buffet was a delight and really all we needed. Really great resort!!