H10 Las Palmeras4.0 out of 5.0
Recent guest reviews
My review on the Las Palmeras: 2 adults 1 child (aged 5) All inclusive Although a very long review this is a very honest and fair account. We arrived tired around 10pm after a long day of travelling. The reception were great booking us in although it did take some time. We were told we had been upgraded as a surprise from the hotel, great we thought. We were then greeted by a member of staff who gave us a glass of prosecco and took our bags up to our room. The room we were given was very small. We had 2 balconies, 1 which overlooked the pool and the other looked out towards the street. The temperature of the room was very hot, considering the air con had been on. We had 2 beds pushed together to make 1 double and an old camp bed in the next room for my daughter. Not what you expect for the money. And this was an upgrade! The next morning after a rubbish sleep due to the heat in our room we went down for breakfast. I would say the food overall is of a good standard but it's very much the same things every night. There is no kids options and for my daughter who is not a fussy eater we really struggled! Although the pool bar was a regular place for lunch after finding she would eat anything off that menu. The thing which lets this hotel down MASSIVELY is the sun bed wars! You know the people who go out with their towels in order to reserve beds, well this is the worst case of this I've ever seen! The hotel has a chain around the pool area to stop people entering before 8:15am. This turned out to be hilarious to watch as a queue would form up to 90 people deep between the 2 openings of people waiting for the chain to be dropped. Once the pool was opened you could see people literally sprinting to the beds and throwing their towels down before leaving. In some cases fights broke out over umbrellas and beds! So much for the none reserving polices! I feel sorry for the people who don't want to join this crap every morning. We would regularly see beds empty from 9 am to 4pm that had been reserved and people giving up when they couldn't get any place to sit by or close to the pool. To rub salt into this we had been on our beds for the whole morning and got up to go to the pool bar to return to find a notice saying "you cannot reserve sunbeds with towels" I didn't see any other beds getting these notices. Especially the ones that stay reserved all day with no one on them. Regulars maybe??? If this was sorted properly then I'm sure everyone would love this hotel. Anyhow, the second night 'Thriller' theme group were on. This didn't start until 10pm at which point we were in our room. Our room was very close to the entertainment area but on this occasion I think the UK would have been too close. The volume of the music was unbelievable! And at the point in the thriller song where a woman is continually screaming and a dark laugh echos over it, my daughter was awoken and screaming. I ended up having to sleep on the sofa next to her. I don't think anywhere in the hotel you would be free from the noise. I also discovered our air con was broken so the room again was blistering hot! The next morning we complained about our room to the reception and to the Thomson rep. The hotel offered us a new room, one which was of a higher standard and we could look at it first. We took them up on the offer and the new room was what you would expect to get from the start. It had 2 large rooms, a bathroom and 2 balconies. Plus it was cold with 2 air con systems and real beds. The only issue we had with the new room was the shower, the plug hole was partially blocked so to have a shower you would literally flood the bathroom as it was set up almost like a wet room. This would work if the water had somewhere to run but it didn't. I reported this to reception on day 2 and it was never fixed so we just had to use rolled up towels to stop the water leaving the bathroom. Didn't bother us. So you can see there are what seems like a lot of negatives. However as you can see from my rating we think this hotel is great! It would have been 5 stars if the little things above hadn't happened. The hotel is in a great location, close to the beach and shops. The hotel and pool area are spotlessly clean and staff are always working hard to keep it that way. The kids entertainment team are brilliant! (Special mention to Ralph. Such a nice guy, you can see he really loves his work) The team are always walking around talking to guests learning the kids names and getting them involved in all sorts. The staff are all brilliant minus the life guards who seem to hate their job. The mini discos are great and give adults some time out with a drink. The night time entertainment is very good, something new every night. Our daughter loved the parrot show and the diva night as she got to dance a lot. This starts at 9:30pm and runs until midnight. The pool areas are massive and both pools are warm. There are also lots of things going on in the pools such as water polo, volley ball, aqua zumba, gladiators (standing on an inflatable with a giant ear bud) an inflatable obstacle course and more. Having stayed in H10 hotels before and one being the Conquistador which is around the corner to the Palmeras I would say this is the best. I would definitely come back here but I would be requesting a big room away from the stage. The 2 restaurants you can visits once during your stay are very popular. We tried the Italian and the food was really good! Would we go back?? Yes we would we had a great holiday but if the issues above hadn't happened we would be giving 5 stars
i went here at the begining of june have been to h10 hotels before and expected the same the food drink staff ect was great but the room let the hotel down especialy the view we didnt book a see view so we werent expecting one but for £2000 we expected somthing but what we got was a view of derelect buildings that was a real let down im going back to tenerife shortly but not going there but another H10 along the road
Great hotel,very bad room position,had one of the rooms on the front corner,right above the bars,they were really loud bars until 2.30 plus in the morning,every day. Asked to be moved the following day,which the hotel did straight away,i think it must be an on going problem. Were moved to a room at the back of the hotel,so much better,hotel very clean,staff very good,bars very good,outside around the pool very good,entertainment ok,just. Really nice bar area outside,with good allday snacks. So as a review,just the very noisy room,not sure how many rooms are effected by the noise,all i know is from other people that the rooms on the back of the hotel are quiet.
Just got back from this fantastic hotel, the staff were very friendly & worked had too, the rooms were clean & the bed was super comfy we had a sea view room which is well worth the xtra money to wake up in the morning & watch the sun go down is beautiful, food is very good & there is plenty to choose from, the pool has lots of entertainment going on through the day & is good for all ages, I would definitely be returning to this fantastic location hotel & thanks again for making our family holiday one to remember
Just returned from a last minute holiday to Las Palmeras, this was our second visit to this holel , the first being many years ago. Fantastic upgrade to reception and pool area. ALL staff were very friendly and helpful, the room available to us was with sea view being on the first floor the views were not the best and the location of our room was more over looking stage and reception area with not a great sea view. Feel that if you are in these rooms it should state restricted views of sea. The weather was fantastic and exceptionally hot so gents were wearing shorts to dinner which we don't really agree with as some people still go with inappropriate clothing on ie sports shorts. Dinner you should be dressed in appropriate clothing especially in a four star hotel. Our biggest gripe with this hotel was the situation with sunbeds, some guest were queuing for an hour and when pool was opened it was a race for a bed crazy. Beds clearly stated not to be reserved but no notice was taken and the staff were not stricked enough with reserved bed, removing towels that were left for a full morning .
Was going to change our hotel following some of the negative comments, so glad we didn't. We stayed in one of the family bungalows along the pool area and it was perfect for a family of 4 or even 6 as there is a sofa bed downstairs as well. Food was amazing with plenty of choice and the staff were always friendly and polite, the entertainment team are fantastic especially Alex. Location is excellent with plenty of restaurants around you. We will definitely be back to this hotel.
Having just returned from an amazing holiday at H10 Las Palmeras I would highly recommend this hotel. On arrival there was a slight issue with the room allocation (given a standard room even though we had booked a sea view room), however, this was easily amended with a short wait for the room to be cleaned. Our second room was slightly dated and small, however, the hotel is in the process of updating all the rooms so is an issue they are already rectifying. The redeeming feature is that the room was very clean and cleaned to a high standard throughout our stay. Staff were extremely helpful, in particular the poolside bar staff were attentive, helpful and good humoured I would highly recommend eating lunch here rather than the buffet lunch in the main restaurant. The pool area was well maintained and we were always able to get a sunbed when required regardless of time of day even during busy periods. We tended not to spend too much time at the hotel, preferring the beach, shops and restaurants of Playa De Las Americas. The hotel was conveniently located for this purpose with a short and easy walk away from two sandy beaches, Centro Comercial Safari, Hard Rock and other bars so worked really well.
Staff very polite and do everything possible to make sure you have a good stay. Wifi is good. Very good selection of food at meal times. Best entertainment I've seen in a hotel in evenings, good range of activities going on during the day. There's 3 decent sized pools with lots of sunbeds available. People put towels down in the morning, but the hotel tries to deter this. Air con isn't great to be honest in room and lobby, needs improvement. Other than that a great stay and would stay again.
Lovely hotel with spacious rooms,fabulous food with loads of choices. Fantastic pools in lovely spacious gardens. Very clean with very helpful staff. Would highly recommend this hotel. Great sea views.Near the Gaelic Corner with its 3 Great bars one if which has an award winning band playing every night & The Sax Bar with rock bands on every night.
.great location,class interior design in the reception area and bar area. .All staff were lovely especially the cleaning staff and entertainment staff. .slow check in but the lady had only started and the lift didn't work right .rooms a bit small not a very nice view from my room and wasn't going to pay extra 14euro per night for pool view thought this was bit much for pool view. .rooms cleaned every day and chocolates every night left in your room was lovely and champagne for my partners birthday thanks.very warm at night air condition didn't work right most of the time .breakfast wasn't great plenty of section it was just he didn't have the right butter or milk for me there milk was very sweet didn't taste nice and same with the butter, ended up having dry toast most mornings, i would recommend to the hotel the should have some irish foods included in there menu. croissants were not great didn't taste like croissant it didn't look or taste like the ones you get back home although you can get them if you go to different hotels as i discovered . .drinks were a bit expensive and so was the bar food but tasted ok didn't have cranberry juice so ended up going to the irish bar next door for the cranberry juice . .lovely irish bar next store. .great entertainment for kids and adults through out the day. .but overall we had great holiday and may consider coming back in few years again to the same hotel. .
- Free buffet breakfast
- Free WiFi in public areas
- Free parking
- Onsite dining
H10 Las Palmeras places you within a 10-minute stroll of Veronicas Strip and Troya Beach. This 519-room, 4-star resort welcomes guests with 3 outdoor pools, 3 restaurants, and free self parking. Arona Pyramid and El Camison Beach are also a short walk from this Arona resort.
Free buffet breakfast is included with your stay. Enjoy a drink at the bar or relish the local cuisine at Garoe Show cooking, one of 3 onsite restaurants, which serves breakfast, lunch, and dinner. Savor a meal from the comfort of your room with room service.
All of H10 Las Palmeras's 519 rooms are air-conditioned and have an array of amenities, including furnished balconies, minibars, and free bottled water. Guests can expect to find TVs with satellite channels. Bathrooms offer hair dryers, designer toiletries, and bidets. Desks are also included.
H10 Las Palmeras features 3 outdoor pools, a children's pool, and a fitness center. If you drive, take advantage of free parking. The 24-hour front desk has multilingual staff ready to help with dry cleaning or laundry, and answer any questions about the area. Other amenities at this beach resort include outdoor tennis courts, free WiFi in public areas, and a kids' club.
Reviews from Trip Advisor
82% of guests recommend this hotelTotal of 3438 reviews