H10 Las Palmeras4.0 out of 5.0
Recent guest reviews
The hotel itself is nice enough, would say it’s a 3 star if comparing with UK hotels. The rooms are ok but was disappointed to find a few strays hairs in the bathroom which was disgusting and a leaky shower door which flooded the floor every time the shower was used. The food is buffet style and ok with plenty selections - downside was no water on offer with evening meal and being expected to pay. It would be a nice touch to have water for guests. Free WiFi and UK TV channels which is good. The hotel is close to the beach and in a nice location. The main issue with my stay and one which doesn’t directly link to the hotel. If you are staying on the left hand side of the building looking at the front door, then you won’t get a seconds peace and won’t get any rest or sleep as there’s a tacky bar underneath that blares their TV and music all day and night and it’s horrific. We didn’t get a wink of sleep until it closed and it totally ruined our stay, I appreciate it’s a separate premises to the hotel but this will ruin your custom and needs to be addressed. It’s awful. This isn’t a bit of music, it’s full blast football commentary, full blast TV and full blast everything and I will never return to the hotel because of this. Hotel manangement need to address this promoto with that bar owner.
First time in Tenerife over New Year. Check in a little slow and didn't feel all info was covered. Hotel in central location. Out the back entrance by the pool you have a keycard to get out by the coastal path with plenty restaurants and bars. The safari centre and restaurants 10 mins walk one way and veronicas 'strip' 5 minutes walk the other way 2 large pools, one freezing the other a little warmer and a very small childrens pool. You are given towel cards so no need to bring your own. Food - gala evening was brill and had loads of options and tea was also the better food option over lunch. Lunch seemed mainly fish based. Rooms - comfortable, well worth paying extra for the sea view, hairdryer in room, safe in room (chargable), free wifi. Only channel in english is the news. We stayed half board and could switch lunch/tea whenever we liked. The only thing we didn't like being half board is the bars in the hotel don't take cash so all tabbed to the room and you can lose track of what you have spent. Plenty other bars and restaurants around that do €1 for a pint and €10 for three courses which probably works out cheaper than going half board/all inclusive.
Booked here for my partners (40th) birthday which was New Year's Day. We arrived on the 28th Dec at the very unsociable time of 2am due to late flight but we had a very warm welcome from Jorge on reception and were quickly checked in and off to our room on the 5th floor (533). The room had a lovely view of the pools and the sea from the fair sized balcony. There was a big double bed but unfortunately as the base was made up of two twins and the mattress was bigger, there was a big gap in the base and it caused the mattress to sit unevenly and it was impossible to lie near the centre. There was air conditioning, a very good hair dryer and suitable lighting. The safe is easy to use and we were charge 2.50 per night plus a 10 euro deposit for activation key. There was a fridge which was good for water and milk (we took a travel kettle). We booked half board and were very impressed with the quality and selection of food at breakfast and dinner. We never had to wait for a table and even though it was buffet style it was relaxed and everything was very well presented. During our stay there was Freshly cooked sirloin steak, suckling pig, leg of lamb and beef, lamb and pork chops, beef wellington and a huge variation of quality fish. The New Year's Eve gala dinner was fabulous and staff worked so incredibly hard to set the whole evening up. Entertainment was held outside in that night and again was wonderfully executed. The two guys who ran the cocktail bar that evening were so funny and friendly. The location of the hotel is good and no bar noise from sea view room. Lots of designer shops close by. In fact my only real complaint apart from the way the bed was put together would be the cleaning of the room. There was a spill mark on the floor by the bed when we arrived and it was still there 3 days later, when I wiped it with wet tissue it came straight off. Also there was a line of dust all along the bottom of the wardrobe doors. Generally cleaning seemed good but a bit more attention to detail would be good. I would definitely return and recommend.
H10 Las Palmeras A lovely and relaxing week with our 13 and 16 year old during a New Year break to Tenerife. We were all inclusive so this review is written with that in mind. - Hotel is in a lovely location and checking in was relatively easy. It’s right opposite the beach which is a 2 minute walk, but the beach sand directly in front of the hotel is black and rocky so if you prefer a more traditional beach scene and this is important to you suggest booking a hotel a little further up the coast north where the sand is finer and it’s more geared up to this. We generally prefer the pool so the volcanic beach sand didn’t matter too much to us. - We were offered a bungalow to share together as an “upgrade” free of charge as the hotel on the day we arrived was not busy, they told us, but having been shown two bungalows and two rooms on separate floors (with and without sea view), we chose to upgrade to a sea view room for both for us and our daughters. On reflection I did wonder whether offering us a bungalow had a hidden agenda as they were dark, cramped, had no views and were right next to the entertainments room which understandably got quite loud towards the end of the night. We suspect in hindsight they weren’t offering to “upgrade us” but in fact in reality were actually trying to free up hotel rooms to accept more couples in over new year. - the rooms are ok, fairly spacious and if you have a sea view above level 4 very, very pretty. Downsides are that the twin beds aren’t great. They’re not secured into position and therefore move constantly away from each other and from the headboard, they also squeak and aren’t suitable for couples. That said they’re actually quite comfortable! Be mindful if you sleep with your patio door open to stay cool and hear the sea (as we do), when the entertainment kicks in about midnight I suspect this may be problematic if you’re a sensitive sleeper or have small children. The noise is in no way discreet. - we were all systematically struck down with sickness and diarrhoea throughout the course of the holiday which highlighted the fact that the see through glass swing door into and out of the bathroom which leaves a gap even when closed, is not really suitable for toilet usage and provides very limited privacy. Other than that rooms are fairly spacious and lots of storage space, but, you’re going to have to pay for the safety deposit box (even if all inclusive) and there are no tea and coffee making facilities. Strange to put the hairdryer on the wall in the bathroom too? - the pool scene is lovely and on a warm and sunny day just what the doctor ordered. Plenty of shower and toilet facilities and towels given to all inclusive guests which you can change three times a week. They also try hard to involve you in games throughout the day. On a downside the main and largest pool is not heated and is simply freezing cold, and I do mean bitterly, freezing cold, even on a sunny day. No-one therefore frequented this pool even on the hottest of days as to get in it quite simply took your breath away; to us, with two kids that are water babies this was a real sadness. Both pools should be heated or at the very least the largest of the two should be heated. - Additionally it clearly says on every sunbed that reserving them is not allowed and to not do it. Daily however we watched people wonder down at 7am, change the seating configuration of the beds they wanted for the day to a more pleasing position for them, place their pool towel on top and then leave for several hours before returning. Worse than that no-one brings any order to proceedings therefore almost encouraging the rules to be broken as everyone else then works out that if they too don’t break the rules they may be disadvantaged. Having gone to the trouble of putting a warning notice on every sunbed we couldn’t work out why you’d then do nothing to enforce the policy you yourself created. We strongly suspect in the height of summer this lack of apparent care and control would cause issues amongst guests (and reading other reviews it seems this is the case). Other than that the sun beds are quite comfy. - also shout out to the lifeguard who brought order to proceedings when a few lager lout brits thought it acceptable to behave like animals with their children pool side behaving in a common and unruly manner around other guests. Clearly having no respect for authority and believing the normal rules didn’t apply to them and backchatting the guard more than once they were eventually firmly reminded to behave with decorum towards other guests or leave the pool area entirely. Made me sad to watch the appalling show of “brits on tour” type antics when in a foreign country. - I can’t agree with other feedback on food as it was beautiful. Such an array of choices every breakfast, lunchtime and evening that it would be hard to fault. It was also presented in the most beautiful of ways, particularly on New Years Eve where, by the way, the hotel make a real effort to provide a memorable night for guests and whilst the night took a while to get going was worth the effort. You also have an amazing vantage position to observe the stunning array of midnight fireworks across the south western coast line. - The Italian restaurant is also lovely and you get one free pass per week as part of your all inclusive. We were keen to try the Japanese restaurant too (which you can also go in once a week as part of your all inclusive package), but we left it too late as it’s closed two days per week. If I was forced to be negative, food options for kids are quite limited on most nights (our youngest won’t eat rabbit or calamari for example), as they tend to like plane food and they got really tired of pizza and pasta, but as I say there was no lack of choices if you’re not fussy with food and every evening the pudding assortment was like dying and going to sweet heaven! - The pool café served lovely light bites at lunchtime and we spent many an hour in there watching the lovely staff interact with guests in a fun and friendly way. One of the main bosses, Marcos was a shout out comedian who served and interacted with all guests in such a funny cheeky way that it was a pleasure to be around him. He clearly enjoys his work. By the way the chocolate gelato is amazing!! - give the coffee shop a try too. Drinks and cakes are outstanding and more to the point also included in the all inclusive package. Bonus! - The above all being said we probably wouldn’t stay at the H10 Las Palmeras again only as we like to see new places but it is a lovely hotel. Ticks most of the boxes you want and need on holiday, is in a lovely part of town surrounded by bars, restaurants and shops if you want to venture further afield and if you know about the hotel flaws in advance you can also plan your trip around them. Hope this review helps. All in happy to give 4 stars for our stay. Happy New Year!
Came away last minute on a couples break over Christmas. Chose Tenerife as great weather for just 4 hours from UK. We stayed in an All Inclusive basis. Bad points first: The hotel charges €2.50 a day for use of the room safe! Absolutely ridiculous Rooms are small but well appointed & modern in decor. They have a silly glass door to the bathroom which gives no audio privacy at all. There were also no sanitary disposal bags here or in the communal bathrooms. Higher floors fair better for noise reduction. Being at the front or left hand side you’ll hear the music from nightclubs (until 3am) The pool area was great over Christmas but in peak season (July/Aug) I can imagine it would be a real fight for loungers. The hotel takes 1,100 guests, there are loungers for only about 300 and the 3 pools are tiny. There is no dedicated kids pool. The Italian restaurant isn’t great, I wouldn’t pay to go here. Menu uninspired & poorly executed. In my opinion (I’ve boys of 3 & 6 who weren’t with us) children would be bored here. There’s no dedicated kinda dis pool & only a small indoor soft play area. With the outside space being so limited his hotel is better suited to couples or those with tiny children (babies) Good points: Very clean and well decorated, lots of seating areas in & out. Drinks selection for all inclusive is varied & of good quality (many branded ie Baileys, Smirnoff etc). Food in the buffet restaurant is 1st class, amazing selection breakfast/lunch/dinner. Wine served at your table. Can’t fault any of the staff throughout the hotel - all friendly, polite & attentive. Very comfy beds. The hotel is situated well, beaches, restaurants & bars in abundance either way from the pool exit. Entertainment in the day includes connect 4, darts, pétanque, archery, air rifle, water polo, water aerobics. We would definitely return to the hotel over the Christmas period.
Stayed at the hotel the start of December.Hotel is stylish and modern compared to some Spanish hotel.Check in staff were very friendly and helpful and spoke good English. Went to the room very clean .Maids were in every day and changed towels when ever we left them in the bath used.Small empty mini bar that you can get filled but we just kept it for water. There is a bar on the reception are which is modern and the staff are really friendly. We were all inclusive so all drinks and food included.Loads of cocktails available and branded drinks available. On this floor in the evenings there was a piono player or a singer etc on every evening there was also a bar down stairs where the entertainment was . Entertainment was good with a variety of different acts on throughout the week. Also a bar at the pool area.Again all the staff were very friendly and could not complain about any staff.Again most spoke good English. There was a coffee bar also which sold coffees and cakes but free to a/i guests . Then there was the large dining area which had loads of different choice breakfast lunch and dinner.Never a day went by that there wasn’t something we didn’t like. If you stay there for a week you get the option to go to the Italian restaurant which was lovely.Also a teriyaki restaurant which we never went too. Entertainment staff were great and chatted away to all the guests. I play table tennis and made some good friends playing with other guests.Numerous guests were returning guests that we spoke too and after our experience in the hotel we came home and booked up for the 1 of Dec 2018. Yip first time ever we have booked up to the same hotel.We enjoyed it that much. Hotel location is great you are right on the main strip at the front of the hotel and if you go out the back of the hotel you are on the beach.We hired a car but as everything was so close we hardly used the car . WiFi was great in the room and out at the pool. Pool area was large and always managed to get a bed If I had to put any negatives for our stay was we asked on any special requests was not to be at the side where the industrial fans are and we got put at that side.(room 610) And we thought the mattresses were too firm.Thats just a personal thing but we thought they were like lying on the floor.Dont know if the hotel does softer mattresses? Hopefully when we go back next December 2018 we will get a better room away from the fans and possibly a softer mattress.But as the description says we have booked again as we thoroughly enjoyed the hotel staff food drink and location. See you soon (:-)
What a lovely hotel from the reception to bar staff plus cleaners they Could not do enough for you the food was some of the best we have tasted do not go by the negative reviews this hotel is one of the best
As you can tell from the title this is not the first time we have been here! It was our fourth visit to the Hotel & probably better than the last visit which was superb. We 'e' mailed Hotel before we arrived with a couple of requests with regards room etc and we were delighted that all were catered for when we arrived..... excellent many thanks. The Hotel is in a great location, pool area, pools & pool bar really well maintained. Service really good, staff excellent! Food plentiful, lots of choice. Entertainment during the day the staff work hard trying to get you involved ....but not too pushy.Evening entertainment was V good especially The Temptations tribute excellent. Would we stay here again?? YES PLEASE.
My wife and I have just returned from a 7 night stay at Las Palmeras and to be honest could not find anything to complain about. The location is ideally situated for all the resorts amenities and is far enough away from the "noisy'' quarter which was about 2 - 300 yards away. We were half board through Jet 2 the flights both ways were on time and the transfers spot on.Our room was situated on the first floor there was ample space with 2 single beds and balcony with a mountain view that got the sun on a morning. We do not use sun beds or the pool area when we are away but for those that do there are plenty of beds and 3 pools.The breakfast has an excellent choice - full english, cold meats, fresh fruit and crepes. We used the lunch time as opposed to the evening meal as we found this to be less busy and better food than that of an evening. In all this is a good hotel with 1st class amenities and location. We have now been to Tenerife 6 times The first time at Las Palmeras and will definitely return some time next year
I was at H10 recently with a group of friends. The trip was lovely, but there were definitely some ups and downs, especially with the hotel. Upside: They do an all-inclusive deal. Not what my group wanted, but definitely handy for some groups. Rooms are fairly large and clean Pools are nice and there’s 3 of them Good location, super central and right on the beach and near the buses to go the water parks and shopping. Downside: Food was very much quantity over quality. Our group had half board but we only had one lunch/dinner at the hotel because the food was poor. Some items at breakfast were lovely - pancakes and the eggs. The WiFi is awful if you leave the main area - it didn’t reach the bed in my room. Service is rubbish. We ordered drinks that took 45 mins to get. The views for rooms on the lower floors are bad. We had a view mostly of the car park. Overall I wouldn’t return unless price was very competitive.
- Free buffet breakfast
- Free WiFi in public areas
- Free parking
- Onsite dining
H10 Las Palmeras places you within a 10-minute stroll of Veronicas Strip and Troya Beach. This 519-room, 4-star resort welcomes guests with 3 outdoor pools, 3 restaurants, and free self parking. It's also close to Los Cristianos Beach and Arona Pyramid.
Free buffet breakfast is included with your stay. Enjoy a drink at the bar or relish the local cuisine at Garoe Show cooking, one of 3 onsite restaurants, which serves breakfast, lunch, and dinner. Savor a meal from the comfort of your room with room service.
All of H10 Las Palmeras's 519 rooms are air-conditioned and have an array of amenities, including furnished balconies, minibars, and free bottled water. Guests can expect to find TVs with satellite channels. Bathrooms offer hair dryers, designer toiletries, and bidets. Desks are also included.
H10 Las Palmeras features 3 outdoor pools, a children's pool, and a fitness center. If you drive, take advantage of free parking. The 24-hour front desk has multilingual staff ready to help with dry cleaning or laundry, and answer any questions about the area. Other amenities at this beach resort include outdoor tennis courts, free WiFi in public areas, and a kids' club.
Reviews from Trip Advisor
82% of guests recommend this hotelTotal of 3613 reviews