Allegro Isora4.0 out of 5.0
Recent guest reviews
The hotel was very nice. The bottom pool was the best. The pool by the bar was dirty and needed cleaning. The rooms were small but clean. The food was fresh and had good variety. The reception staff were very friendly and helpful.
Our holiday. Well...where do I start. We had been looking forward to this holiday for months. Firstly we awoke 2 weeks ago to our flights being cancelled by Monarch, ok...not their fault, but when we eventually arrived you would have thought they knew something about it, but no...they didn't. Again, probably not their fault, but not good enough when you have spent £1500 on a holiday. So we arrive, eventually, to single beds pushed together...really...we are a couple. Also, I would have preferred to sleep on a Mattress, not a board. We went to breakfast in the morning & met a wonderful lady from London called Kim...hey Kim...Im so very sorry I didn't get a chance to say goodbye, but I did come looking for you, the coach arrived early. Anyway, whenever we arrived either the food had run out, or it was cold or it had had children's fingers in it...to be honest...didnt fancy either, so we eat out. But it's all inclusive I hear you say, well yes...its meant to be. Sorry...didnt fancy it at all. Have always done all inclusive, worst ever. We also had to make sure if we wanted something half decent, we had to arrive early, that was ok because the dogs across the road woke us at 5.00am every morning, not the hotel's fault or not the dogs, but dear god...i am on holiday for God's sake. Our room got flooded, the latch on our window was broken. Also...i do wish our tour operator told us that one if the swimming pools was out if use, also that we couldn't use the wellness centre...we would have cancelled. But hey...its one of those things unfortunately. Spent a lot of money, on the worst holiday ever...there is always next year I suppose. Shame...we live Tenerife...will go back to the Sensatori next time.
We paid for an 'All-Inclusive' holiday The hotel is very tired, we were initially given a room that had ants, damp and broken fixtures as well as a faulty air con unit. The lift in the block did not work. On the second day our rep secured us a different room in another apartment block which was better. however it became apparent that the maid service is not responsible for wiping any worktops and when we questioned this, we were told we would have to purchase cleaning items and do this ourselves. A large air conditioning unit was removed from the ceiling in the dining room but the area was not covered up and it was obvious that dirt etc was falling on tables and some food serving areas. There was a distinct lack of service and almost everything was 'self service' very rarely was anyone seen clearing tables and it was left to guests to do. All-Inclusive guests were made to feel like second class citizens, having to queue at a small area of the main bar to get drinks while all other guests used the whole bar and were served first. One of the pools was being re-built but the main pool also showed signs of dis-repair. Furniture in the main bar area was broken, dirty and a number of chairs generally unsafe, this was pointed out to our rep but nothing done about it
My second time on Tenerife and second time in the same hotel! And again everything was just amazing, staff as usual, good quality of restaurant, nice entertainment and evening events! We were on 3 persons, me and my parents, and all of us was happy, parents enjoyed as well everything than stuff made for us! Will be back here, definitely! :)
Went for a sneaky last min break, first time in 15 yrs I've travelled to the canaries and also 1st time as a family. Travelled with my husband, 3 yr old and 8month baby. Yes there is renovation work to the top pool, it did not affect our holiday on anyway, noise was also fine. We stayed in block E at the bottom pool with has recently been renovated and is beautiful with a small slide and separate kids pool. Only complaint is having to walk to middle pool for a drink. Normally fine were not lazy but having 2 young children's it was a hassle. There is a middle pool which is where the pool bar is and entertainment (which really needs a paint). That's why we mostly spent our time at the bottom pool. Location- quiet area, which is what we wanted. 5min walk to main town and beach. There a overpriced supermarket in front of hotel and nice bar flinstones which we had lunch from 1 day and a takeaway one evening. There a bus stop in front of hotel, buses are regular and you can go most of the way around the island. Room- lovely big apartment, kitchen, kettle, breakfast bar and dining table perfect for travelling with young children. Free air con but only in living room, we opened the bedroom window some night to let the air in. Food- breakfast lovely everything you expect, lunch defiantly best meal of the day, dinner ok restaurant far to busy kept running out of items 1 night (tue I think) was the only night we looked and decided to get a takeaway. Pool bar had constant snacks depends on how busy it was for how long food would lie out. Kids club- OK all the girls were lovely, very welcoming and friendly but I didn't feel there was a lot of activity going on. We've only did 1 A/l before and there was face painting, treasure hunts, games etc... the kids club here I felt was more like a place to hang out. The mini disco was good and if the attended the kids club during the day they got a certificate from the mascot. Which my son loved. We had a lovely time but I don't think I'd go back anytime soon.
We stayed at this hotel for ten days on all inclusive and were pleasantly surprised by most aspects of our stay,really we didn't find much we could criticise the hotel for. All inclusive drinks were freely available with no limits from the pool bar during the day and two other bars in the evening,all spirits,cocktails,Dorada lager,,wines and Cava,coffees,soft drinks,Slushies,and snacks including burgers,hot dogs,chips etc,available during the day but not at night,so no snacks at all at night. Food was a bit of an enigma,breakfast had a reasonable choice but often soaking in grease and the hotel chefs had difficulty replenishing the food on time for guests,often we'd arrive to find no bacon,or some other food item missing, and have to ask,really ,you'd be forgiven on first impression for thinking the food choice was so severely limited or had run out. At breakfast there was however a good choice of bread,cheeses and other delicatessen items to consume as well as a toaster,coffee,Orange and Apple juice,and a variety of cakes,so not all bad,so just an idiosyncratic behaviour of the hotel catering. Lunch was the best meal of the day,chefs were more able to keep up with demand, food was replenished more often and a more pleasant ambience prevailed,with the added bonus of being able to dine al fresco with a glass of Rose. Evening meals again a reasonable choice,however meal choices not replenished often enough,but when food such as chips or main meals did arrive after a wait, they were boiling hot and cooked thoroughly through. In our stay we had Goulash,Beef Bourguignon,Beef Stroganoff,many other stews,Paella,pork,veal and many other dishes cooked to perfection, it was just the Show cooking that failed to impress. Show cooking as i said was a bit of a dissapointment as really good cuts of meat were wasted as chefs were simply not taking the time to cook the food properly, spending often more time frying an egg than a steak,so we found all meats chewy,not thoroughly cooked and often inedible which was a shame,so much food wasted,so chefs could get it right first time and provide guests with better culinary experience,again only a criticism of show cooking. So All in all I'd say the all inclusive package and eating experience was good but there is room for improvement. When we arrived at near midnight on our first night we were delighted by our welcoming experience at reception, after paying for safe etc,being issued with a room card,all inclusive bands,we were offered a packed lunch of yoghurt, pasta dish,filled roll and water,a really nice gesture,then the security man kindly helped us to our room with our suitcases in block F,a really quiet area since refurbished in parts. Our apartment had a kitchen area with a fridge,a big TV,sofas and table,air conditioning in that area,a bedroom with two beds squashed together in other room,,really couldn't move so with refurbishment maybe the hotel will do something about this problem as getting out of bed was a problem navigating sideways,and generally struggling. Bedroom storage was adequate,electrical sockets were dodgy and plugs would have difficulty connecting,no air conditioning or ceiling fans,in bedroom, but we brought two small fans with us which helped,until the plugs kept falling out of the sockets and we'd wake up in a pool of sweat,so really the hotel must improve on this experience as it was very unsatisfactory. The balcony had a sea view to the right of the sea and rocks,so we could sit on the balcony with our drinks and relax,top marks. The area is remote and I'd really recommend all inclusive as there's only one small,fairly overpriced supermarket. There is a tourist shop next to the hotel selling trips,hiring and selling dvds,selling books and novels,a really handy wee shop where you can browse the internet and print off your boarding pass for a small fee,a very useful asset to the area. A small but friendly pub outside the hotel called Flintstones offering burgers for €3 beers for €1-2 a bottle, etc and large screen football. And then there was the slightly overpriced Legends a good walk from the hotel,couldn't really handle the uphill walk back to the hotel,think cardiac hill and double it. At Legends we spent €5 nearly for a small cooked breakfast of one bacon,one egg,two sausages beans and a tomato,and toast, and that's without coffee,so not that cheap at all Another restaurant across the road from the hotel called Martinis,a bar round the back run by Spanish people selling Estrella Galicia beer and other bottled beer for beer connoisseurs in nice surroundings,I think it was called La Costa. We visited the town centre of playa de last Arena,nice volcanic sand beach,a few bars,restaurants but not a lot of choice,Puerto de Santiago had a lot more going on as did Los Gigantes. We did a boat trip from Los Gigantes where we saw dolphins and pilot whales,really an amazing experience. We did a bus trip on 477 bus to Los Christianos,walked the promenade all the way through Playa de las Americas towards Costa Adeje,cost about €4-5 each way per person and bus trip took about an hour,but good experience. Back to the hotel,entertainment team were omnipresent and always at hand to involve us in activities, yet wouldn't pressure you to take part in activities,archery,darts,water polo, without the horse's of course,water too shallow I expect😀 Edward the entertainment guy was always up to high jinx and kept us laughing as did the others. Entertainment team gave a really comical Sangria demonstration which had us in stitches,and the pool aerobics team especially the girl were energetic and fun to watch, pool aerobics was a highlight of the day and always people were enjoying themselves. Evening entertainment was a bit more subdued with a magic show,a Latin dancer thingy,and aSpanish singer who started off with the most depressing repertoire causing us to bolt for the door double quick,so depressing it was. Difficult to see much entertainment at night because of the bollards causing an obstruction anyway. I forgot to mention a foam party takes place in the pool once a week and was fun to watch. The refurbishment works within the hotel the hotel grounds would only be an inconvenience if your apartment was directly adjacent to,disruption to guests was kept to a minimum. The pool area near block F was recently renovated and is now set in exotic surroundings, a beautiful pool and modern sunbeds,a water slide,Astor turf grass and very nicely done if I may say so myself,a children's club in the area too,but if you want an all inclusive drink you'll need to walk to the main pool bar,a small inconvenience. The centre pool and main pool is up next for renovation and that will no doubt take some time as they're currently working on the top pool,something to consider if you're holidaying here soon,so expert further building work. Lots of cats in and around the hotel grounds especially in pool bar ,very much a nuisance at times,didn't see a single cockroach so well done hotel staff for keeping the place so clean and preventing such infestation. I didn't get any mosquitoes bites,maybe a problem in high season,however my wife was bitten once. All in all Allegro Isora does what it says on the tin,a good 3 star plus hotel that goes that extra mile for its guests with small problems which if not ignored could be easily remedied,staff are fantastic and always behave professionallyand with courtesy and politeness towards guests.
We had great stay for 11 nights A/I. Made many friends whilst we stayed and enjoyed the clean rooms. The staff were all friendly and made us welcolm. The renovated pool we used was first class and the A/I food was of good quality. The only down side was this hotel is a work in progress with one renovated pool, on in progress and still to do. The room was clean but was fitted out for self catering and dated. Other rooms we found out had been refurbished in an open plan style which I guess before long they will all be like that. Overall a great stay and would return again.
Very good stay with my mum last minute holiday lovely area nice views and staff will be good when all the renovations have finished keep smiling allegro your doing a good job keep up the good work :) x
Really nice hotel great staff and service, they are currently upgrading the top pool if it is as the lower pool near block f it will be fantastic. The hotel is really great if you are a couple or a family always something to do or if you just want to sunbath always a quite area the hotel is spotless the food great and plenty of variety
Very good hotel. Very friendly staff. Great rooms with plenty of space.Always got a sun bed around the pool. Location great for hoping on a bus and exploring other parts of the island. The black sand beach is only a five minute walk and is fantastic for playing in the waves in the sea.
- Free WiFi in rooms and public areas
- Onsite dining
- 3 outdoor pools
- Fitness center
Located in Puerto de Santiago, Allegro Isora is within a few miles (5 km) of sights such as Los Gigantes Beach and Oasis Los Gigantes Public Pool. This 312-room, 4-star hotel welcomes guests with 3 outdoor pools, a restaurant, and free in-room WiFi. It's also close to Alcala Beach and Los Gigantes Marina.
In addition to a restaurant that serves lunch and dinner, you can also enjoy a drink at the bar. Start your day off with buffet breakfast, available for a fee.
The 312 air-conditioned rooms feature kitchenettes and balconies. 20-inch TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer deep soaking tubs and bidets. Sofa beds, safes, and phones are other standard amenities.
At Allegro Isora, guests enjoy 3 outdoor pools, a children's pool, and a fitness center. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and luggage storage. Other amenities at this family-friendly hotel include a sauna, an outdoor tennis court, and free WiFi in public areas.
Reviews from Trip Advisor
61% of guests recommend this hotelTotal of 1942 reviews